Ram 3500 Complaints

372 consumer complaints on file.

#11532211July 14, 2023
POWER TRAIN
The transmission failed. I was towing our bumper pull trailer on a narrow country, curvy road on the way to a National Park Campground and the truck failed. We are very lucky this didn't result in an accident. There was a loud clunk from underneath the truck, then a myriad of warning lights and the truck would not go forward. The truck had just slightly over 12,000 miles. The dealership has determined the transmission did fail and has ordered a transmission clutch kit. There were no warning signs prior this incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532073July 13, 2023
LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK
The contact owns a 2023 Ram 3500. The contact stated while driving 25 MPH, the tailgate opened independently. There was no warning light illuminated. The contact arrived at the residence and became aware that the tailgate was open. The dealer was contacted and stated that none of the vehicle with similar year, make, or model was equipped with a tailgate ajar indicator light. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the failure was a known failure; however, no assistance was provided. The failure mileage was 850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531859July 12, 2023
FUEL SYSTEM, GASOLINE, EQUIPMENT
The contact owns a 2023 Ram 3500. The contact stated that while inspecting the vehicle, the generator was turned on and the contact became aware of gasoline leaking. The contact related the failure to NHTSA Campaign Number: 23E030000 (Fuel System, Gasoline, Equipment). The vehicle was taken to the dealer, who informed the contact that the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531717July 11, 2023
POWER TRAIN
The transmission failed AT SPEED, with only 2,000 miles on the vehicle since purchased NEW, while TOWING >10,000 lbs 40 ft travel trailer. These trucks are built to tow, you don’t own 1-ton trucks without the intent to tow a good bit of weight. As per the research gathered by owner community of Ram HD owners, this issue is widespread on 2022-2023 Ram HD trucks with High Output motor paired with Aisin transmission. Problem is known by Ram, no warning to owners, hundreds of transmissions on failing during use. Vehicle is available for inspection if needed. Complete transmission failure in traffic while towing GCVW ~18,000 posed high risk of accident between our vehicle and surrounding traffic. Fortunately we were in right hand lane and able to move to shoulder fairly quickly. Problem reproduced hundreds of times in the field, and widely known (reference https://www.tsbsearch.com/RAM/21-002-23). This however does not warn of the extreme nature of these failures that are in almost every case when under use.. transmission are blowing up under heavy tows. No warning lamps prior to failure, vehicle becomes completely inoperable once it fails. No data available to “know if affected” beyond manufacturing date. Entire Ram 3500 “High Output” community on high alert to their “next failure”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530782July 6, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Put vehicle in 4wd, to cross very loose gravel section of road, returned it to 2wd, drove approximately 10 additional miles, screen display "4wd system temporarily unavailable". Placed vehicle in park and screen display "vehicle not in park" shifted back into drive, loud clunk noise , drove two more miles,check engine light came on, pulled over, placed in park, screen display said "vehicle not in park". Placed vehicle in drive, vehicle no longer engaged in drive, only reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529858June 30, 2023
POWER TRAIN
K1 snap ring failure as described in TSB 21-002-23. Vehicle was towed to dealer and diagnosis confirmed. No issues prior to sudden transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529677June 29, 2023
POWER TRAIN
Transmission failure, would not go into gear, heard loud banging under the truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529509June 29, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of the NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated the Urgent Important recall and the Contact the Dealer Immediately message was displayed on the instrument panel on June 29, 2023. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 15,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529284June 28, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated that while hauling a 14,000 lbs. load at approximately 70 MPH, there was a loud explosion underneath the vehicle. The vehicle suddenly came to a halt as if the transmission had failed. The vehicle was hesitating while shifting gear, especially while switching lanes. The contact was able to coast to the side of the roadway and had the vehicle towed to the dealer. The dealer informed the contact that the K1 clutch pack had failed. The contact related the failure to NHTSA ID Number: 21-002-23 (Power Train, Exterior Lighting) however, the dealer had not checked the K2 portion of the repair which implied that the vehicle may not have had a complete repair. The manufacturer was made aware of the failure. The approximate failure mileage was 20,667.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529057June 27, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
While driving my new Ram truck towing our camper on I 95 around the DC area, I heard and felt a pop noise and our transmission failed. My truck only has 3000 miles on it. I’m discovering that Ram is aware of this issue and won’t make it a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528483June 23, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
Without warning the transmission failed. Along with loss of power, when the tranny failed, the ability to use the exhaust brake also fails. The ability to manually downshift fails. I was on steep winding roads in North Idaho (Elk River) when this occurred with three passengers aboard. Once I was able to stop, I was on a steep uphill grade with no forward gears or shoulder to pull over on. I had to coast in neutral back down the mountain to an appropriate site to get off the road. All of this with no forward or reverse gears. The vehicle was towed to a dealership where it was determined to have the K-1 snap ring failure in the Aisin transmission. This problem is common enough that parts to repair the transmission are on back order with no definitive eta available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528093June 21, 2023
POWER TRAIN
This is a new vehicle with 747 miles on the odometer. A critical transmission failure occured while towing in traffic. We lost all ability to move forward. A Ram dealer has the truck now and is reporting it is the Aisin transmission that failed. An internal snap ring is the issue. They also told us this problem is happening to hundreds of customers across the country
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527968June 20, 2023
SERVICE BRAKES
Brakes started grinding at 13,000 miles. Determined they were metal to metal, caliper, overheated, excessively, and rotor needed replaced. Problem happened again now, at 22,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527544June 17, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
On our 1st day of our 10 day vacation heading East on Hwy 26 to Crescent, OR. At Government Camp going up in elevation, our 2022 Dodge Ram Diesal 3500 4x4, stopped going. We were pulling a 32' 5th wheel at about 14,000 #. We pulled off the road and put it into park, let it sit then tried to put it into drive again and it would not go. The transmission rattled and made all kinds of noise. THERE WERE NO INDICATIONS ON THE DASH OF ANY ISSUES! We put it into park and called 911 to assist in a tow truck. We had to wait for about 1 1/2 hours for the truck. An officer came up behind the trailer as we were on a curve and blindspot. We were on the white line!!!!!!! The tow truck had to pull us (because of the 5th wheel) to the snow park parking lot. Tow truck driver had to line us up then we had to unhook the trailer so he could take it to a Dodge Dealer. We spent the night in the trailer until the next day when we had to hire another tow truck from where we lived to come pick us up and take us back home. This excursion set us up for 2 individual companies, ugh! the 1st one only went back to Boring, OR and the truck sat there until the next day to be taken to Grasham Dodge. Gresham did not have the manpower to assess the situation and or fix the problem so from Gresham Dodge had to take it to Dick Hannah in Vancouver, WA only to then be taken across the street to Dick Hannah Jeep in the overflow area. Not secured and we found the passenger window open when we went to get the rest of our stuff. Have a service team manager, Austin, from Dick Hannah CJDR to have contact with regarding our truck. I heard there is no recall on the transmissions yet but from going on to the forums and seeing all of the other Dodge Ram owners, there should be. All of this should be completely covered by Dodge even the towing as if this had not occurred, we wouldn't be in debt of $4,566.53. We lost our first vacation and probably for the rest of the summer as we had numerous ones set up. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526585June 12, 2023
POWER TRAIN
The contact owns a 2022 Ram 3500. The contact stated while driving approximately 42 MPH, the vehicle lost motive power. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed that the snap ring had detached. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 10,562.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526305June 9, 2023
POWER TRAIN
Truck fails to properly accelerate when pulling out into traffic. There is a massive delay from pedal push to the truck moving. It is such a common issue there are devices that go between the pedal and computer to solve it. It voids the warranty though. I have almost been hit 4 times due the acceleration hesitation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523739May 24, 2023
POWER TRAIN
Brand new 2022 ram 3500 dually, 2300 miles 330 into towing trailer 18k trailer transmission blew. Loud clunk will only move in reverse. Left me and family stranded on side of busy freeway. No tow truck could handle truck and trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522996May 20, 2023
POWER TRAIN
K1 snap ring failure in the transmission. Lost gears 1-4. Truck was stuck in the middle of the road unable to move, blocking traffic and causing safety concerns. Vehicle is currently at the dealer awaiting replacement parts. There was no warning. The check engine light and service 4wd light came on as soon as the failure occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522940May 19, 2023
POWER TRAIN
Transmission failure at 2145miles while driving with check engine light truck inspected by ram dealer service and confirmed that it was the transmission that failed and they had multiple Vehicles with the same issue in the 2022 model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522492May 17, 2023
ENGINE, POWER TRAIN
When coming to a complete stop and the brake fully pressed down, the truck will lunge forward and almost hit the car in front of me. Then the trucks idle will reduce and it will start to shake. Several people have reported this issue on this year vehicle. Many people have stated that it is due to a faulty solenoid Torque Converter Clutch (TCC). Please investigate as this could cause a serious accident if the truck lunges and hits a pedestrian in the crosswalk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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