Ram 3500 Complaints

372 consumer complaints on file.

#11541021August 27, 2023
UNKNOWN OR OTHER
My 2022 Ram 3500 Limited Longhorn Dually truck has had the transmission fail at 5300 miles. Was stranded along with my 5th wheel trailer and transmission only works in reverse. This is a well know problem with hundreds if not thousands of failures with the Aisin Transmission. Ram has issued a service bulletin 21-002-23, Snap Ring K-1 Failure in January 2023, but this needs to be a safety recall due to on Highway instances of vehicles being stuck on the highway with truck unable to move and will cause accidents. Owners are waiting months for repairs. These trucks are being sold to the public knowing there is a potential problem for trucks produced in 2022 with the Aisin Transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540949August 26, 2023
UNKNOWN OR OTHER
My truck was at the dealership May 30th for repairs. I asked that recall 22V-835 be repaired. They were unable to complete the repair & advised FCA only allows the dealership to order QTY 2 of the parts needed for the repair per week. Yet recall states "parts available". Had my truck back at the dealership Aug 14 for a DEF system issue. They informed me I'd also have recall 23V-060 repaired. Aug 18, dealer advised all parts were in. Dropped off my truck at 8am Aug 22 for repairs. 3pm Aug 23, my truck recall was still not fixed due to part not arriving. I demanded my truck immediately because I was called into work out of state & had to leave. Dealership advised they are not allowed to let the vehicle leave with it unrepaired. I demanded a 1 ton pickup with gooseneck towing capability or my truck immediately. As of Aug 26, Dealership hasn't called with my parts. If "parts are available", why can't my dealership get them? How long am I ro wait? If my vehicle burns to the ground & my house with it, who is liable?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540880August 26, 2023
WHEELS
TPMS is installed on the truck but is not available to view anywhere inside the truck. It is 1ton pickup meant for towing. We tow a 15000# camper Ram's official position (I have voicemails) is that monitoring tire pressure while towing is "not required" for safe towing I adamantly disagree and believe they are selling an unsafe product for it's intended use My dealer has gone as far as they can and I have gone as far as I can thru they're Customer "don't" Care The fact that is in installed but not viewable is complete irresponsible. They say I should look at their app while driving. On the app the information is buried several screens in and the text size is literally less than 1/16" tall Again Ram's official position is that monitoring tire pressure is "not required" during towing and if I want to I should use the app on my phone while driving Date in additional details is the date of the first voicemail I received. I also received a followup voicemail on 8/17/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540774August 25, 2023
POWER TRAIN
Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nearby that waited two weeks to look at it and identified the transmission had gone out, parts were 45 days backordered. two weeks later they called parts had come in, but they would not get to it for another week, 8-25-2021 The dealer calls after I posted complaints on their social medial sites and notified me, they could not locate the transmission fluid at this time it is backordered to 2024. I am still waiting for results in the meantime have spent 5000.00+ on rental and towing to get my camper to my worksite in Iowa. warning message did not appear until the vehicle lost power. no warning to move to the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540703August 25, 2023
POWER TRAIN
I have had two catastrophic failures of the Clutch Snap Ring that the first time left me and my children stranded on a highway 800 miles from home and took 31 days to repair. The second failure was while driving and almost caused me to be hit because of the sudden loss of power. This is a known failure that is reported in Service Bulletin (21-002-23) filed with the National Highway Traffic Safety Administration (NHTSA). The original dealer reported he had seen 3 cases of these failures and the second dealer has told me he has 4 trucks waiting for this repair. It is a major safety issue that is known but not being resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540285August 23, 2023
POWER TRAIN, UNKNOWN OR OTHER
Driving on the freeway towing an empty trailer, when without any incident the check engine light came on. As I was exiting the freeway, I had what felt like no forward drive. I was able to coast off the exit and pull over. I found that I had reverse but forward was very weak. I was able to pull the truck and trailer a couple hundred feet ahead to safety in a large parking lot, then called the tow truck. I was able to have a friend meet me and take the trailer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540041August 22, 2023
ENGINE
The contact owns a 2022 Ram 3500. The contact stated while at a stop light, the vehicle would not accelerate, with the check engine warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the hub one assembly kit and snap ring needed to be replaced. The vehicle was not repaired. The manufacturer was contact but provided no assistance. The failure mileage was 200,119.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538556August 15, 2023
POWER TRAIN
transmisson failure while towing 10k. forward drive went out reverse was fine forward drive would not engage. 2022 ram 3500 aisin trans mileage 11278
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537963August 11, 2023
POWER TRAIN
Transmission lost forward gears on highway and came to a stop in highway. Had reverse and was able to back down highway to get off road. Warnings popped up as soon as it happened but not before. Dealer confirmed they have a problem with this year model with transmission. Only had 1690 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537550August 9, 2023
ELECTRICAL SYSTEM, ENGINE
I have tried to get recall fixed they tell me dealershot is only allowed to receive 1part every week they tell me i cant drive my vehicle due to the fire hazard but will not provide me a vehicle i am going on driving vaction with my 2 young children how am i supposed to survive without a vehicle. They have parts asked them to expedite part they told me know. I make all my payments on ths vehicle uncertain why they cant provide me parts or a loaner vehicle thanks rich weber
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537494August 9, 2023
POWER TRAIN
The transmission failed while pulling my 5th wheel RV trailer. It is currently at a Ram dealership waiting to be repaired. It failed going up a hill on a two lane road without a shoulder forcing me to stop in my lane 3/4 the way up a country road. I was forced to put my parking brake on and emergency flashers until the sheriff’s car arrived 10 minutes later. This put my families safety and others as the traffic went around me and others cresting the blind hill in front of me. The dealer has confirmed that it is a failed transmission and it is an ongoing issue for these trucks. I’m assuming that the manufacturer has inspected these ongoing issues with this transmission. A warning light did come on at the moment the transmission failed. Other then that no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537309August 8, 2023
POWER TRAIN
On 7/22/23 we were driving out to a trail head in the Grand Staircase-Escalante on a dirt/gravel road over a washboard at the time of failure. We were about 2-3 miles in on a 14 mile journey. It was 111 degrees and we were possibly going to have no cell service soon. Suddenly the 4WD system Temporary unavailable appears on the screen. Then I was able to push the 2wd button and it made a very load clunking sound. I was able to turn the truck around and barely got the truck up to 45 mph back to where we were staying. When we came to a stop the truck would rev and barley move. The check engine light came on with P0732-00 and P0731-00. It had failure to the transmission to the K1 Clutch Snap Ring (Ram has known about this and issued a service bulletin on 1/11/23 to all their dealers) I feel our safety was put at risk due to the temperature, possible no cell phone service and Ram has known about the problem but hasn't warned their customers. The truck was finally towed on 7/24/23 around 3 pm from Page, AZ to Flagstaff, AZ to Planet Chrysler Dodge Jeep Ram. They confirmed on 7/27/23 that the K1 Clutch Snap Ring had failed in the transmission. The truck was inspected by Ram. Ram roadside, Ram customer service, Planet Chrysler Dodge Jeep Ram, AAA and Geico were all notified. No warning lamps or messages appeared until failure. Ram has known about this problem with the 2022 - 2023 Ram 3500 4500 5500 with the Aisin transmission. I purchased this truck so we wouldn't have problems on our vacation. We were left stranded in Page, AZ with our 5th wheel trailer. No help from Ram to get my family and our trailer back to Reno, NV. The dealership and Ram never even responded to any of my calls until Wednesday 7/26/23. We had to rent a truck in Salt Lake City, UT after driving 800 miles round trip. We need to still get our truck back and the rental from Enterprise Truck, they will not allow us to have a one-way rental. As of now we have no update of when the truck will be ready
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536736August 6, 2023
UNKNOWN OR OTHER
This is regarding safety recall 13A/NHTSA 23V-060 - possible fire risk related to the air intake grid heater relay. This recall was issued in February 2023 and RAM/FCA has not fixed it yet. They "SAY" the part is available but it's really not as the distribution of the parts has been unacceptably slow. I am currently on the waiting list at 2 different dealerships and it might take another 6 months according to my regular dealership. Given the serious nature of the risk (fire), this is ridiculous. RAM also blithely states that the vehicle should be parked outside away from other structures. Is there anything you can do to expedite the repairs for all of us who are waiting? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534546July 26, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Ram 3500. The contact received notifications of NHTSA Campaign Number: 22V835000 (Power Train) and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534371July 25, 2023
POWER TRAIN
Vehicle shut down in the middle of a busy road would not go forward reverse dead in the water.. had to truck shut truck plumb down. Then finally got the truck to move. Took it into the dealership told me to transmission was completely gone had just over 2,000 miles on it. If I would have been pulling a heavy load this could have been a very deadly situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533206July 19, 2023
UNKNOWN OR OTHER
Trailer TPMS does not work. This is a widespread issue on Internet forums with the 2022 RAM specifically and RAM refuses to address the issue. The trailer TPMS will lose configuration without warning and stop monitoring tire pressure. The only workaround I’ve found is to repeatedly switch the trailer configuration within the infotainment until it happens to work properly. Sometimes it works immediately, sometimes it’ll take a couple minutes of switching settings. TPMS that cannot be relied on is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533176July 19, 2023
FUEL/PROPULSION SYSTEM
Transmission K1 snap ring failure. Left me stranded on busy road unable to move truck.Dealer has diagnost it. No warnings, just failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533101July 18, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I took the vehicle to the dealer for recall Manufacturer Recall Number13A NHTSA Recall Number23V-060 The dealer told me that they can only order one per week. I will have to wait over a year for the part to come in. This is a fire hazard and I have been advised to not park the vehicle in the garage or near other vehicles. Waiting over a year for a fire hazard repair is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532857July 17, 2023
UNKNOWN OR OTHER
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532748July 17, 2023
POWER TRAIN
Aisin transmission failed at 9800 miles. Faulty K1 snap ring failed and disabled gears 1-4. This resulted in truck freewheeling down hill on forest service road. No indication or warning of any problem prior to truck producing loud bang and losing forward control. This has been a known defect since late 2022 and Stellanis has not reached out to current owners with any warning or resolutions. Truck /transmission is at Ram dealer with verified K1ring failure. Awaiting parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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