Nissan Murano Complaints

5,967 consumer complaints on file.

#11079097March 14, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 NISSAN MURANO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND ALL THE WARNING INDICATORS ILLUMINATED. ON THE OUTSIDE OF THE VEHICLE, THERE WAS A BURNING ODOR. THE VEHICLE WAS TAKEN TO PRICE LEBLANC NISSAN (14295 AIRLINE HWY, GONZALES, LA 70737, (225) 743-8100) WHERE IT WAS DIAGNOSED THAT THE ABS MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V636000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER INFORMED THE CONTACT THAT THE SERIAL NUMBER WAS NOT INCLUDED IN THE RANGE OF THE RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078866March 13, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING UNKNOWN SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NISSAN OF MELBOURNE (440 S HARBOR CITY BLVD, MELBOURNE, FL 32901, (321) 723-2941) WHERE IT WAS DIAGNOSED WITH A PASSENGER AIR BAG SENSOR MALFUNCTION. THE CONTACT STATED THAT THE AIR BAG SENSOR IN THE PASSENGER SEAT AND THE DIAGNOSTIC MODULE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE CONTACT STATED THAT HE PURCHASED A NISSAN GOLD STANDARD WARRANTY AND WAS INFORMED BY THE DEALER THAT THE WARRANTY WOULD NOT COVER THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED IN REGARDS TO THE EXTENDED WARRANTY THAT WAS PURCHASED. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078980March 13, 2018
SUSPENSION, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING 25 MPH AND MAKING TURNS, THE STEERING WHEEL FELT LOOSE AND MADE AN ABNORMAL CLICKING NOISE. ADDITIONALLY, THE CHECK ENGINE AND ABS INDICATORS ILLUMINATED, THE HORN FAILED TO WORK, THE DRIVER'S SIDE WINDOW FAILED TO MOVE UP OR DOWN, AND THE REAR HATCH FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TAJ AUTO MALL, 154 NAZARETH PIKE, BETHLEHEM, PA 18020-9456) WHERE IT WAS DIAGNOSED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE 'S SUSPENSION WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078598March 11, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
CAR CUTS OFF WHILE DRIVING. SOMETIMES IT WOULDN'T MOVE. IT WOULD START AGAIN THEN CUT OFF AGAIN. NO RADIO, LIGHTS OR ANYTHING. JUST DEAD. IT HAS HAPPENED MORE THAN ONCE. THE LATEST INCIDENT WAS TODAY 03/11/2018 7:30 PM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078271March 9, 2018
SUSPENSION
WAS DRIVING STRAIGHT GOING 25 MPH HEARD A SNAP AND COULD FEEL THE BACK OF THE CAR FISHTAIL. WAS ABLE TO GET IT TO THE DEALER WHERE IT WAS DETERMINED THAT THE REAR SUBFRAME HAD RUSTED AND BROKE. REPAIRS WERE 4 I TO 6K AND THE CAR WAS UNSAFE TO DRIVE. IF I HAD BEEN ON THE INTERSTATE WHEN THIS HAPPENED I COULD HAVE BEEN KILLED. COMPLAINED TO NISSAN AND ALL THEY DID WAS APOLOGIZE CAN PROVIDE A PHOTO IF NECESSARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076702March 7, 2018
POWER TRAIN, STEERING
KNOWN PROBLEM WITH NISSAN 2010 MURANO CVT AND TRANSFER CASE FAILURE. CVT / TRANSFER CASE FAILED AT 96,000 AND THEY KNOW ABOUT HIS CONSTANT PROBLEM AND DO NOTHING. TRYING TO DEAL WITH NISSAN HAS BEEN A DISASTER AND NO ONE WILL TALK TO ME ABOUT PAYING FOR THIS KNOWN PROBLEM. BOTH SWAY BARS BROKE BECAUSE OF THE VIBRATION AND SHAKING FROM THE CV SHAFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076393March 5, 2018
SERVICE BRAKES
WHEN BACKING UP IN A PARKING LOT, BRAKES WERE APPLIED TO STOP THE VEHICLE BUT BRAKE PEDAL WENT TO THE FLOOR AND DID NOT STOP VEHICLE. VEHICLE WAS SHIFTED INTO PARK AND VEHICLE THEN CAME TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076394March 5, 2018
SEATS, SUSPENSION, WHEELS
DRIVING ON A LOCAL HIGHWAY DOING ABOUT 35 TO 40 MPH. PUT ON BRAKES AND THE ENTIRE REAR END BEGAN TO VIBRATE AND MAKE A RUMBLING NOISE. THE REAR TIRES ARE LEANING INWARD ON BOTH SIDES OF THE VEHICLES WHICH THROWS OFF THE STABALIZATION OF THE VEHICLE MAKING IT UNSAFE AND DIFFICULT TO STEER OR STOP. THE ENTIRE STABALIZATION BAR AND THE MOUNTING BRACKETS SUPPORTING IT RUSTED THROUGH ON THE LEFT SIDE AND DISLODGED AND THE RIGHT SIDE IS READY TO DISLODGE FROM THE BODY AT ANY TIME. THERE IS NOTHING TO SUPPORT THE BAR SO IT CAN INADVENTERLY FALL AND HIT THE HIGHWAY AND DO DAMAGE TO THE UNDERCARRIAGE OF THE CAR OR CAUSE THE VEHICLE TO FLIP. MY MECHANIC TOLD ME THE VEHICLE IS UNSAFE TO DRIVE. THEY CALLED NISSAN AND OF COURSE NO RECALL OR ASSISTANCE TO FIX THE VEHICLE WHICH IS OVER 2000 DOLLARS. THE SUN VISOR ON THE DRIVERS SIDE DROPS BLOCKING YOUR VISION UNEXPECTANTLY CREATING A VISION ISSUE AND CONCENTRATION ISSUE WHILE DRIVING. THE ELECTRICAL MOTOR ON THE DRIVERS SEAT IS STARTING TO FAIL AND THE SEAT WOBBLES AS IT IS BEING REPOSITIONED. ONCE REPAIR ARE COMPLETE AND I HAVE INVOICES, I WILL UPLOAD THEM UNDER A SEPARATE COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075833March 2, 2018
SERVICE BRAKES
BRAKE PEDAL GOES TO THE FLOOR WHEN ABS ACTIVATES FOR NO APPARENT REASON. THIS HAS HAPPENED SEVERAL TIMES SINCE THE VEHICLE TURNED 50K MILES. IT USUALLY HAPPENS WHEN TURNING AND HITTING A BUMP AT SLOW SPEEDS. THE BRAKE PEDAL USUALLY RECOVERS AFTER A FEW DAYS. THE VEHICLE WILL STOP DURING BRAKE FAILURE BUT THE PEDAL GOES TO THE FLOOR BEFORE IT WILL STOP WHICH IS VERY SCARY AND DANGEROUS. I GUESS SOMEONE WILL HAVE TO DIE BECAUSE OF THIS FACTORY DEFECT BEFORE A RECALL HAPPENS. MY 2009 NISSAN MURANO WAS BOUGHT NEW AND HAS BEEN VERY WELL MAINTAINED. IT HAS LESS THAN 60K MILES ON IT NOW. SOMETHING HAS TO BE DONE ABOUT THIS BRAKE MALFUNCTION BEFORE A DEATH OCCURS FROM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076000March 2, 2018
POWER TRAIN
ONCE THE VEHICLE STARTS MOVING BY TAKING OFF VERY SLOW; IT DRIVES VERY WELL. HOWEVER, AFTER YOU COME TO A STOP AT A TRAFFIC LIGHT OR STOP SIGN AND IT IS YOUR TIME TO GO, THE VEHICLE TAKES OFF , STOPS ABRUPTLY (ALTHOUGH YOU ARE DEPRESSING THE ACCELERATOR AGGRESSIVELY); THEN DEPENDING ON HOW FAR DOWN THE ACCELERATOR IS DEPRESSED THE VEHICLE WILL TAKE OFF AND DRIVE FINE UNTIL YOU COME TO ANOTHER STOP. THIS PROBLEM HAS BEEN OCCURRING FOR A FEW MONTHS UNTIL THE PRESENT. MY RESEARCH HAS NOT SHOWN ANY RECALLS ON THE TRANSMISSION OR THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075672March 1, 2018
POWER TRAIN, STEERING
DIFFICULTY WITH THE POWER STEERING. CHECKED FLUID LEVELS AND NONE IS LEAKING. MY CAR IS PART OF RECALL BUT MY VIN IS NOT ASSOCIATED. CAN I STILL HAVE MY CAR CHECKED? WHERE DOES THIS NEED TO BE DONE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075402February 28, 2018
AIR BAGS, AIR BAGS:SIDE/WINDOW
ENTERING KANSAS CITY ON I-49 NORTH APPROXIMATELY 55 MPH, ON 2/20/18, IN INCLEMENT WEATHER, THE CAR IN THE MIDDLE LANE SPUN OUT OF CONTROL AND T-BONED MY PASSENGER DOOR BEFORE TURNING AND SLIDING DOWN MY RIGHT SIDE. AS THE PASSENGER IN THE MURANO I FELT THE FIRST HARD IMPACT AGAINST THE DOOR LIKE A BOMB WENT OFF YET SIDE DOOR AIRBAG DID NOT IMPLODE. I HAVE PICTURES THAT SHOW CREASE MADE AT FIRST IMPACT AND DOOR BOTTOM PANEL WAS BENT OUTWARD. I CALLED NISSAN AND REPORTED THIS BOTH TO DEALERSHIP AND MANUFACTURER. THEY ARE SAYING THIS IS A SIDE SWIPE AND THEREFORE DOES NOT REQUIRE IMPLOSION. ONLY WITNESS IS OTHER DRIVER WHO ADMITTED FAULT, MAY ALSO BE HONEST ABOUT HOW WE WERE FIRST HIT. I HAVE A VERY HEAVY SUV DOOR ON THIS CAR AND ALWAYS SAID IT WAS A TANK AND WOULD SAVE OUR LIVES. I BELIEVE IT WAS MORE THE DOOR DESIGN THAT SAVED US , AND MY HUSBAND'S EFFECTIVE MANEUVERING, THAN AN AIRBAG THAT SHOULD HAVE IMPLODED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11075349February 27, 2018
SERVICE BRAKES
AT TIMES WHILE DRIVING MY BRAKE PEDAL LOSES PRESSURE AFTER HITTING A BUMP IN THE ROAD RESULTING IN THE BRAKE PEDAL GOING TO THE FLOOR MAKING IT DIFFICULT TO BRING THE VEHICLE TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074942February 26, 2018
AIR BAGS
AT 67000 MILES THE AIRBAG LIGHT BEGAN FLASHING . TOOK IT TO DEALER FOR INSPECTION, PAID $100 FOR INSPECTION AND THEY FOUND CODE B1018 FOR AIRBAG CONTROL MODULE FAILURE AND QUOTED 1449.32 +TAX TO CORRECT THE PROBLEM. SPOKE WITH NISSAN CUSTOMER CARE AND WAS ASSIGNED CASE NO. 29877528 ON 2-17-2018. ON 2-20-2018 WAS CONTACTED AND TOLD SINCE OUT OF WARRANTY PERIOD, THEY WOULD DO NOTHING TO CORRECT THE PROBLEM. I KNOW THERE WERE RECALLS FOR THIS PROBLEM IN THE PAST, BUT THEY WOULD NOT LISTEN. THE PASSENGER SIDE AIRBAG WILL NOT DEPLOY AND THIS IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074444February 23, 2018
EXTERIOR LIGHTING
I HAVE A PROBLEM WITH THE LOW BEAM HEADLIGHTS. I WAS DRIVING DOWN A BACK ROAD ( NO STREET LIGHTS) WHEN I NOTICED THAT MY LOW BEAM HEADLIGHTS ONLY ILLUMINATED ABOUT 50 OR 60 FEET IN FRONT OF THE VEHICLE. IT APPEARS THAT AFTER THE 50 OR 60 FEET MY HEADLIGHTS ARE BLACKED OUT LIKE A SCREEN IS IN FRONT OF THE HEADLIGHTS. THIS ALMOST CAUSED ME TO MISS A TURN AND RUN OFF THE ROAD. THE ISSUE IS THAT WHEN ON UNLIT STREETS AT NIGHT YOU WILL ONLY SEE WHAT IS DIRECTLY IN FRONT OF YOUR CAR. ANY SPEED AT ALL WILL CAUSE YOU TO OVERDRIVE YOUR HEADLIGHTS. I CALLED NISSAN AND LODGED A COMPLAINT AND LAURIE SAID SINCE IT'S BY DESIGN THEY HAVE NOTHING TO WITH IT ANYMORE. THIS IS A DANGEROUS SITUATION FOR PEOPLE DRIVING THE RURAL BACKROADS OF AMERICA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074259February 22, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2015 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE GUARDRAIL. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, SHOULDER, LOWER BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE FRONT AND TWO REAR PASSENGERS SUSTAINED HEAD, SHOULDER, NECK, ARM, BACK, AND LEG INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11074165February 21, 2018
STRUCTURE:BODY
REAR DRIVER SIDE DOOR DOES NOT OPEN OR ACTUATE CONSISTENTLY WHEN AUTOMATIC DOOR LOCK UNIT IS ENGAGED. CONCERNS ARE GETTING ACCESS TO OR OUT OF VEHICLE IN CASE OF ACCIDENT OR A SAFETY RELATED ISSUE SHOULD WE NEED TO ENTER THE CAR IN AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073958February 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE MOSTLY OCCURRED ON SLICK ROADWAYS OR AFTER TRAVELING OVER A BUMP. AT TIMES, IN ORDER TO STOP THE VEHICLE, THE CONTACT WOULD HAVE TO TURN OFF THE ENGINE AND RESTART IT IN ORDER FOR THE VEHICLE TO OPERATE CORRECTLY. THE VEHICLE WAS TAKEN TO WILLIAMS WOODY NISSAN (3600 S LIMIT AVE, SEDALIA, MO 65301, (660) 827-1403), BUT NO FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED BY THE DEALER TO DRIVE TO ANY DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHEN THE FAILURE RECURRED. WITHOUT TURNING OFF THE VEHICLE, NO FAILURE CODES WOULD BE DETECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A NISSAN DEALER. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073609February 19, 2018
ENGINE, VEHICLE SPEED CONTROL
AIR DUCT ISSUE SAME AS DESCRIBED IN THE 2007 NISSAN MURANO RECALL. THIS IS CAUSING MY ENGINE TO STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073378February 17, 2018
SERVICE BRAKES
MY 2009 NISSAN MURANO HAS 78,000 MILES ON IT. SOMETIMES IF I BRAKE ON A BUMPY ROAD THE PEDAL GOES ALL THE WAY TO THE FLOOR AND BRAKE POWER IS SIGNIFICANTLY REDUCED. NOBODY CAN TELL ME WHY THIS IS HAPPENING. I'VE HAD THE FLUID SYSTEM FLUSHED AND THE BRAKES CHECKED. NOT EVEN NISSAN'S DEALERSHIP UNDERSTANDS. PLEASE DO SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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