Nissan Murano Complaints

5,967 consumer complaints on file.

#11097000May 21, 2018
SUSPENSION
WHILE MY VEHICLE WAS ON A LIFT TO CHECK THE ALIGNMENT, THE MECHANIC NOTICED THAT THE ENTIRE BACK SUSPENSION FRAME WAS COMPLETLY RUSTED OUT. IF I HAD BEEN DRIVING AND HIT A BUMP THE WRONG WAY, I WOULD HAVE LOST THE BACK END SUSPENSION AND LOST CONTROL OF MY CAR. AFTER LOOKING ONLINE ABOUT THIS PROBLEM, THERE WERE NUMEROUS AND NUMEROUS COMPLAINTS ABOUT THIS PROBLEM. I CONTACTED NISSAN AND THERE HAS BEEN NO RECALL ON THIS DANGEROUS, FAULTY FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097008May 21, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 NISSAN MURANO. WHILE DRIVING VARIOUS SPEEDS, THE BATTERY AND THE ABS INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED AND REPLACED THE PART THREE DIFFERENT TIMES. THE CONTACT STATED THAT THE ALTERNATOR CAUGHT FIRE WITHOUT WARNING. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. AN INDEPENDENT MECHANIC EXTINGUISHED THE FIRE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11097112May 21, 2018
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. AS A RESULT, THE CONTACT COLLIDED WITH ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER (LARRY MILLER NISSAN, 2400 WEST 104TH AVE, DENVER, CO 80234) WHERE IT WAS DIAGNOSED THAT A NEW BRAKE RESERVOIR CAP AND A DIFFERENT TYPE OF BRAKE FLUID WERE NEEDED. THE VEHICLE WAS AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT IT WAS A SAFETY ISSUE THAT WOULD BE SENT TO A THIRD PARTY. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11096917May 20, 2018
ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL GROUND FAILURE WITH THE "BRAKE" AND "BATTERY" DASH LIGHTS. REPLACED THE ALTERNATOR AND BATTERY WITH NO RESOLUTION. IVE BEEN STRANDED TWICE ON THE SIDE OF THE ROAD AND TOWED TWICE TO THE SHOP WITH NO RESOLUTION. IVE CALLED NISSAN CUSTOMER SERVICE AND THEY ARE NOT AWARE OF THE PROBLEM DESPITE SEVERAL GOOGLE SEARCH RESULTS DESCRIBING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096813May 19, 2018
AIR BAGS, ENGINE, POWER TRAIN
WELL LETS START WITH THE ENGINE STALLING AND NOT BEING ABLE TO GET ON THE HIGHWAY CAUSE THE ENGINE LACKS THE POWER TO EVEN MOVE. THE RIGHT PASSENGER SIDE AIR BAG LIGHT KEEPS FLASING NO MATTER WHAT IT DOES'NT GO OFF.THERE IS A RATTLING NOISE COMING FROM THE REAR RIGHT SIDE UNDER THE CARRIAGE. THE LEFT REAR TIRE IT LOBSIDED AND WHEN IT RAINS THE REAR OF THE CAR FEELS LIKE ITS ON ICE AND SWAYS SIDE TO SIDE IT'S AN ACCIDENT WAITING TO HAPPEN THE TIRE SENSOR LIGHT NEVER GOES OFF EVEN IF YOU INFLATE TO PROPER RANGE AND DONT GET ME STARTED ON THE TRANSMISSION SLIPPING HOPE THAT SOME ONE IN YOUR COMPANY DOES SOMETHING ABOUT THESE ISSUES BEFORE SOMEONE GETS SERIOUSLY HURT YOU MAY END UP IN COURT FIX THEM BEFORE SOME ONE GETS HURT....ALL THIS IN MOTION. STREET AND HIGHWAY. DOCUMENTATION YES THE WHOLE CAR IS DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096886May 19, 2018
ENGINE, POWER TRAIN
WHEN TAKING OFF FROM A COMPLETE STOP OR TRYING TO ACCLERATE THE REVS TO 3000 RPM AND NOT GAIN ANY SPEED, YOU HAVE PUSH AND LET OFF THE ACCELERATOR SEVERAL TIMES JUST TO MAINTAIN ANY KIND OF FORWARD MOMENTUM THE CAR CAN MUSTER. I DONT KNOW WHY THE CAR WILL NOT GAIN ANY SPEED. THIS COULD BE A REAL SAFETY ISSUE ON A BUSY ROADWAY.I HAVE READ MANY OTHER POST ABOUT SIMILIAR ISSUE LIKE MINE AND IT SOUNDS LIKE THE CVT ARE VERY UNRELIABLE AND NISSAN SHOULD DO THE RIGHT THING FOR US CAR OWNERS, THE CAR ONLY HAS 91000 MILES ON IT AND THIS ISSUE SHOULD NOT BE OCURRING IN SO MANY VEHICLES. THEIR SHOULD BE SOMETHING DONE ABOUT THIS ISSUE TO HELP THE OWNERS OUT. NISSAN KNOWS THAT THERE CVT TRANSMISSION ARE VERY FAULTY AND WILL NOT HOLD UP....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096551May 17, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 NISSAN MURANO. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND NOTICED THAT THE SUN ROOF WAS SHATTERED. THERE WERE NO INJURIES. THE DEALER (KELLY NISSAN, 610-258-8600) WAS CALLED AND STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096546May 17, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 NISSAN MURANO. WHILE DRIVING 10 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE RPMS INCREASED; HOWEVER, THE VEHICLE FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (GIRARD NISSAN, 425 GOLD STAR HWY, GROTON, CT 06340). THE FAILURE WAS UNABLE TO BE DUPLICATED; HOWEVER, THE SOFTWARE MODULE UPDATE WAS COMPLETED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093493May 12, 2018
SUSPENSION
JUST PURCHASED THIS MURANO USED. WAS SOLD TO ME 'AS-IS'. I AM A MECHANIC AND EXPECTED A FEW ISSUES TO FIX. BUT COME TO FIND OUT, THE REAR SUBFRAME IS COMPLETLY ROTTED APPART IN TWO SEPARATE LOCATIONS AND UNDRIVABLE. WILL COST ME THOUSANDS TO FIX. ABSOLUTLY UNACCEPTABLE FOR A HIGHER END VEHICLE ONLY 9 YEARS OLD. NISSAN WILL NOT DO ANYTHING TO REMEDY THE SITUATION. WILL NEVER BUY ANOTHER NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093290May 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION, WHEELS
CAR HAS A BROKEN SUSPENSION AND STABILIZATION BAR, CAR IN PREVIOUS ACCIDENT NOT DISCLOSED TO BUYER. CAR SHOULD NOT BE ON ROAD AS IT IS VERY UNSAFE TIRES ARE SPREADING IN A TRIANGULAR DIMENSION DUE TO PREVIOUS DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11093359May 11, 2018
POWER TRAIN
RIGHT AT 165000 MILES THE CVT TRANSMISSION WENT OUT. IT STARTED SLIPPING AND WENT COMPLETELY OUT 3 DAYS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092785May 9, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
WARM DAY, DRIVING WITH THE SUNROOF OPEN ON THE HWY IN STOP IN GO TRAFFIC. ALL OF SUDDEN HEAR THIS LOUD BOOM AND THE PANORAMIC ROOF SHATTERS. TRAFFIC WAS GOING ABOUT FIVE TO TEN MILES AN HOUR SO I KNOW IT WASN'T A ROCK THAT HIT IT. PLUS MY LOCATION WAS NOT UNDER ANYTHING THING, NO TREES, NO BYPASSES. DEALERSHIP IS SAYING A ROCK HIT. GEICO IS CALLING IT COMPREHENSIVE DAMAGE (HIGHER DEDUCTIBLE, INSTEAD OF GLASS REPAIR ($50 DEDUCTIBLE)). I WAS ABLE TO CONTINUE DRIVING, GLASS FELL IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092376May 7, 2018
ELECTRICAL SYSTEM, ENGINE
ENGINE SHUTS OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092165May 7, 2018
SERVICE BRAKES
SOFT BRAKES, RECURRING CONCERN, REPLACED MASTER CYLINDER AND REPLACED BRAKE FLUID, STILL THE SOFT BRAKING IS STILL PRESENT. PEDAL GOES ALL THE WAY DOWN IN ORDER TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092192May 7, 2018
ELECTRICAL SYSTEM, ENGINE
THE CHARGER WARNING AND BRAKE WARNING LAMP WILL IMMEDIATELY CAME. THE ENGINE SLOWED DOWN AND THE CAR COULD ONLY GO 10 MPH. THIS HAPPENED WHILE TURNING ONTO A BUSY STREET. DROVE THE CAR 2 MPH BACK HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092216May 7, 2018
SUSPENSION
LOWER CONTROL ARMS BALL JOINTS ARE PULLING OUT OF RUBBER THE RUBBER IS SPLITTING THE CAR NOW HAS 14,000 ACTUAL MILES ON IT TOOK TO NISSAN IN DALLAS TX WAS ASSIGN CASE # 30712503 ON4-6-2018 FROM NISSAN CUSTOMER CARE 1-615-725-7105 DEALER LOOKED CAR OVER SENT RESULTS TO CUSTOMER CARE ANSWER CAME BACK ON 4-27-2018 NO CAMPAIGNS OR RECALLS ON THIS PROBLEM AND IF REPORTED WHILE UNDER WARRANTY THEY WOULD HAVE FIXED IT I WILL GET IT FIXED AT MY EXPENSE BUT DO NOT WANT TO SEE ANYONE HAVE AN ACCIDENT I DON'T THINK THE RUBBER SHOULD ERODE THAT FAST MY OLDER DODGE IS A 2004 AND STEERING PARTS ARE NOT SHOWING WEAR WITH130,000MILES THE AUTO PARTS STORE SAY SELL A LOT OF LOWER CONTROL ARMS FOR THE MURANO THEY MAY HAVE A SAFETY PROBLEM THAT IS NOT BEING ADDRESSED HAVE PHOTOS DON'T KNOW HOW TO DOWNLOAD THEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092072May 5, 2018
AIR BAGS
THE PASSENGER AIRBAG DEACTIVATES ITSELF RANDOMLY WHILE A PASSENGER IS SEATED AND BELTED IN. THIS CONTINUES EVEN WHILE THE CAR IS MOVING. THE ELECTRICAL COMPUTER SYSTEM ALSO INTERMITTENTLY MALFUNCTIONS AND WON'T FOLLOW THE TOUCH SCREEN'S COMMANDS OR COMMUNICATE WITH PAIRED CELL PHONES. THIS HAS BEEN REPORTED MULTIPLE TIMES BOTH TO THE DEALERSHIP AND TO NISSAN DIRECTLY. THE DEALERSHIP HAS TRIED MULTIPLE TIMES TO DIAGNOSE THE PROBLEM AND FAILED EVERY TIME. THEY NO WON LONGER RETURN OUR CALLS. WE HAVE 3 VIDEOS SPREAD OVER MANY MONTHS THAT PROVE THE PROBLEM IS OCCURRING, BUT THE DEALERSHIP NO LONGER RESPONDS, AND NEITHER DOES NISSAN. THESE MALFUNCTIONS OCCUR AS SOON AS THE CAR IS STARTED AT REST AND CONTINUES WHILE IN MOTION AT ALL SPEEDS INCLUDING HIGHWAY TRAVEL AND CITY STREETS. I WOULD LIKE THE DOT AND THE HSA TO GIVE ME SOME WAY TO SUBMIT THE VIDEOS THAT SHOW THIS INTERMITTENT PROBLEM IS OCCURRING, AND TO FORCE NISSAN TO FIX THIS OR REFUND OUR MONEY BEFORE IT GETS ME KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091888May 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. GERALD NISSAN IN NORTH AURORA, ILLINOIS WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091573May 3, 2018
POWER TRAIN
MY CAR FAILS TO ACCELERATE WHEN TAKING OFF AT TIMES. IT HAS HAPPENED PULLING INTO MOVING TRAFFIC AS WELL AS PULLING AWAY FROM A GREEN LIGHT. SOMETIMES WHILE MOVING YOU WILL FEEL A LAPSE OF POWER AS WELL. ONE DEALER TRIED TO TELL ME IT WAS THE TIRES...NOT THE CASE. ANOTHER SUGGESTED IT IS THE CVT, WHICH IS WHAT WE THOUGHT. HOWEVER, NISSAN IS SNEAKY AND HID THE ABILITY TO FULLY DIAGNOSE THIS PROBLEM SINCE NO ERROR CODE IS PRESENT WITH THE PROBLEM HAPPENS. THIS CONTINUES TO HAPPEN AND IT IS NOT SAFE TO DRIVE THE CAR, SO I HAVE STOPPED DRIVING IT ALL TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091620May 3, 2018
UNKNOWN OR OTHER
GLASS SUNROOF EXPLODED (SOUNDED LIKE GUNSHOT WENT OFF INSIDE CARE) WHILE DRIVING DOWN HIGHWAY AT 55MPH. NO OTHER CARS, TREES, OVERHEAD HAZARDS WERE PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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