Nissan Murano Complaints

5,967 consumer complaints on file.

#11425431July 19, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car horn recently stopped working when depressing the areas on the steering column with the horn icon. I almost got into multiple accidents, first when driving on the interstate and could not honk on aggressive drivers who sharply pulled in front of me when driving; and later when trying to park in a parking lot and another driver reversed into me because he could not see me and I could not honk to signal him that I was in his blindspot. I checked with my mechanic of 23 years and he found that there was no issue with the fuse or the horn itself - the horn activates when manually triggered. However, there is a problem with the relay from the steering column to the horn and with this Nissan model, that relay is integrated with the air bag in the steering column. It's possible that there's also an issue with the airbag but it's never had reason to deploy. Lodging this incident because the horn is a central part of any car safety system and there seems to be a manufacturer defect in the relay that is integrated into the steering column to trigger the horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424917July 15, 2021
SERVICE BRAKES
All of the safety lights came on including ABS and AWD sensor. I took my car to DeMaag GMC Nissan in Battle Creek MI and they said that the ABS Actuator is bad. I see that there has been a recall for this for the 2016-2018 Nissan Murano but they say that mine wasn't included and they told me that this was the issue. Why is it not included?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424706July 13, 2021
SUSPENSION, UNKNOWN OR OTHER
We were driving 35 MPH, and the rear tires started squealing. We pulled over and saw that both rear tires were slanted inward and the left rear was twisted, not going straight. I tried to drive it further and the rear tires would not turn. After going a block, we parked it and got a ride home. The next day, we had it towed to the local Nissan Dealership. They inspected it and told us that the rear subframe had given out, due to rust. Thankfully, we were not going fast, as this situation made the whole rear suspension disconnected from the vehicle. I have called Nissan Customer Affairs, and they just quote what the warranty is on the vehicle. They say they can do absolutely nothing for us. Many Nissan Forums have multiple customers posting a similar problem. Who buys a car, and the frame just gives out? I am extremely disappointed with Nissan's lack of responsibility and customer service. I'd like them to offer some resolution. Ironically, we also own a '13 Nissan Murano. I am very concerned that the same thing could happen to this vehicle in the next few years. If that's the case, I'm going to sell it in a year or two. Please help us out NHTSA. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424622July 13, 2021
POWER TRAIN
The contact owns a 2014 Nissan Murano. The contact stated that there was a delay in response while the vehicle was shifting gears. The check engine warning light was illuminated indicating that the engine was overheating. The contact stated that whenever the accelerator pedal was depressed, the vehicle would fail to respond. The failure would occur after driving the vehicle for approximately an hour. The contact had taken the vehicle to the dealer who diagnosed that the transmission failed. The mechanic replaced the battery. There was no repair performed on the transmission. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424485July 12, 2021
ENGINE, SERVICE BRAKES
The contact owns a 2003 Nissan Murano. The contact stated while driving 45 mph, the vehicle loss motive power and stalled without warning. The vehicle was shifted into PARK and restarted however, after driving for several miles, the failure recurred. The contact pulled over to side of the roadway and waited for several minutes before restarting the vehicle and slowly drove to the residence. The contact stated that the ABS and check engine warning lights were illuminated. The vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424032July 9, 2021
STRUCTURE:BODY
Rusting excessively
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423979July 8, 2021
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM
ABS STAYS ON THEN THE (BRAKE WARNING LAMPS WILL IMMEDIATELY COME AFTER A SHORT TIME, THE ENGINE WILL GO INTO A "FALL SAFE" CONDITION WHICH WILL LIMIT VEHICLE SPEED. THE ENGINE WILL STOP RUNNING AND TURN OFF ON ME. ALSO MY SUBFRAME IS ROTTEN AND IS NOW DISCONNECTED THE MECHANIC QUOTED ME $2,600 TO REPAIR JUS THE SUBFREAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423987July 8, 2021
STRUCTURE:BODY, SUSPENSION
REAR SUBFRAME COMPLETELY RUSTED CANT BELIEVE NISSAN USED SUCH CHEAP STEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423793July 7, 2021
ELECTRICAL SYSTEM
Vehicle randomly quits running while driving. Once stopped, it will typically restart after being put in park and usual parking, stopping, end running operations are performed. There are no warning lights of any kind prior to engine stopping. There are no codes and check engine light has not come on. My daughters safety is of primary concern, as well as other motorists. This happens at speed randomly with no warning. I have searched online and find numerous reports of this on forums and the usual dealer response is it couldn't be replicated. It has occurred between 5-10 times over the past 6-12 months. No accidents yet, but it is not a question of 'if' it is a question of 'when'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423644July 6, 2021
STEERING
During regular driving, the vehicle's engine emitted a loud bang, followed by a lot of white smoke coming from the engine and substantial fluid leakage from the vehicle to the ground. The dash was clear: there were no warning lamps, messages or any symptoms prior to the event. The dealer (Jim Coleman Nissan, Bethesda) found that the high pressure power steering hose had "blown off" and the power steering switch was also damaged and needed to be replaced. I pulled over and parked, but did not stay in the vehicle because online research on my phone after the fact showed that 2014 Muranos were previously recalled for this problem and that fires sometimes ensued. Nissan HQ stated that the recall for 2014 Muranos for this problem did not include my 2014 Murano's VIN #. It seems an unlikely coincidence and other Muranos of this year should be inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423345July 3, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Recently my 2007 Nissan Murano was dragging a little on slow speeds. I checked the wheels and found the driver's side rear brake had more brake dust then the other side. I pulled the wheels and found that the brake caliper was froze. I bought two "new" calipers and rotors and replaced them. I then used an Air driven suction device to replace all the fluid in the system and bleed the air out of the system. When I started it up the brake pedal was very spongy so I brought to the local tire Kingdom about 1/2 mile away and let them bleed it out. They stated that the master cylinder was now no good. I purchased a "new" master cylinder installed it, and re-bleed the system. The pedal was still dangerously spongy and low so on 06/14/202I the vehicle to the local Nissan dealer. After a few days they stated that the "ABS Brake Actuator" was not functioning. I questioned why the ABS warning light didn't come on and they didn't know. The dealer said the part was no longer available new so hey offered to get one from LKQ scrap yard for $780.00 and for $220.00 more it would be covered for a year. I looked into the issue and found that the 2009 Murano's were recalled for this issue, so I inquired what year was the part coming out of. They didn't know so I got one on my own from the exact same vehicle and brought to them to install. A few days later they stated that the new "Master Cylinder" was defective. I went back to Nappa Auto and bought another one and gave to them to install and re-bleed the system. My question is a vehicle with an ABS warning light a Brake System warning light and even just a Engine check light never came on, why not? The dealer has no answer for me and I am concerned that this will happen again and possibly at a higher rate of speed. Can you investigate this incident for me? Thank you for your time and consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422083June 24, 2021
UNKNOWN OR OTHER
the panoramic sunroom exploded and Nissan denied the claim without explanation. the was no contact with an object that resulted in the glass breakage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422100June 24, 2021
SERVICE BRAKES
The brake pedal has suddenly become very unpredictable. Sometimes when depressing it they start engaging where they normally would & sometimes you have to depress it all the way to the floor to get it to stop. My daughter informed me of the problem so I drove it to pick up pizza. When parking at the pizza place it happened to me..... I jumped a sidewalk curb almost hit people walking on the other side because the brakes didn't engauge in time. My problem has not been confirmed by a dealer service center but the exact same problem is listed with the 2009 Murano & has been recalled because of a reaction with a metal plating turning the brake fluid to a gelatin solution after 10 years. This 2009 Murano recall was in 2019. My Murano is 10 years old now. & has under 80,000 miles & had new brake pads put on 15,000 miles ago even though they didn't show much wear. I live in a rural area & the closest Nissan dealer over 50 miles away so I can't just drop by a Nissan dealership. No warning lights have come on with this vehicle as of yet. This Murano is my 16 year old daughters & she is not very tall so she is not able to depress the brakes far enough to stop when this happens. I have had to park the Murano until we get this problem resolved. Please respond with how I can resolve this braking problem. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422235June 24, 2021
VISIBILITY/WIPER
The backup camera only works at night and even then it is grainy. During the day I can only see a green screen with the yellow and red guidelines. But not what is actually behind my vehicle. This is very dangerous and makes backing this 2009 Nissan Murano SUV difficult. It's a large vehicle with blind spots. The main reason I bought the car was because it has a backup camera installed. I have seen blogs with same complaint. Nissan offers no help or solution. Have been told I would have to buy a whole new camera and dash navigation screen. Very expensive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421591June 21, 2021
UNKNOWN OR OTHER
Got car on June 15 after 3:30. Five hours later the car would not reverse or drive forward. Sound like gears would not shift. And the car was also dropped of to me with no antifreeze. I found codes: P1700, P0868, P1778, P0746 and Top Motors who I bought the car from towed the car to fix it but has not told me what was wrong with the car. I have not heard from them and I missed one and a half day of work. They gave me a 6 month warranty but it should have been 2 year warranty. They said it will take at least a week to get it back to me. I have been without my car for 5 days. The car was on Carfax website. I would like a 2 year Warranty and half of the money back of what I paid for the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421319June 17, 2021
SUSPENSION
Upon driving my vehicle, my ABS and AWD lights came on and it felt as though the abs brakes were engaging, despite being on a flat, dry road driving at low speed. My car was making a very slight, difficult to hear noise coming from the rear, a knocking noise of sorts. I also began hearing a high pitched, whirring noise as well, though I could not identify the location or source. Upon inspection by a mechanic, I was informed that 1. The rear subframe was rusted and would need to be replaced as it was causing the control arms to move when they should not. 2. Front driver's side wheel bearing was causing the high pitched "whirring noise" and needed to be replaced. I was told to take vehicle to a body shop to repair the subframe problem. I had the front wheel bearing replaced at the auto mechanic. However, the high pitched noise that I was told was caused by the bearing, still persisted. I then decided to tow the vehicle to the body shop as upon visual inspection under my vehicle, the rear sway bar was resting on my exhaust and I felt it u safe to drive. Spoke with the body shop owner the next day, he informed me that my car was very unsafe and could not be driven because the rear subframe was so rusted and corroded, there "is practically nothing left to it." Body shop owner said that this could result in a dangerous, possibly fatal accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421122June 16, 2021
SERVICE BRAKES
For the second time my anti-lock brakes have gone out and the paddle for the break goes all the way to the floor. It barely stops and I'm afraid it's going to happen where it doesn't allow me time to stop. This should be a recall. From other complaints found on the internet many people are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420391June 10, 2021
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2014 Nissan Murano. The contact stated that while operating the vehicle, the front passenger’s seat air bag warning light continuously blinked which indicated that the passenger’s side air bag system was malfunctioning. The vehicle was taken to the local dealer who diagnosed that the air bag components inside the passenger’s side seat was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 22,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420459June 10, 2021
POWER TRAIN
I just bought this car from a dealer in Michigan who gave me a 7-day drivetrain warranty. But as luck would have it, the CVT transmission went out on me in less than 1000 miles and a month later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420288June 9, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I leave the parking structure at my office, my front emergency brake gets triggered. Today was the third time this happened. From my research, there are several class action lawsuits. We leased the car in 10/2019, but purchased it around 01/2021. 1)The first time it happened it, the brake pedal automatically released from under my foot, slammed on the brake and came to a screeching stop. I was not going down, but on a level wrapping around. I was driving less than 10 mph in the structure. Thankfully, no one was around me. If someone was behind, they would have definitely hit me. 2) Second was a few weeks ago. Again, same parking structure, but going down. No one was around. The car beeped a few times and saying it triggered the "driving aids" and car quickly braked automatically and screeched, but not like the first time. 3) Third time today. It didn't even beep and screeched. Again, same parking structure going down. It screeched and jerked the brake, but not as forcefully as the first time. Each time, I have pulled over and shut off this "feature." However, the feature is set to be automatically "on" and have to manually shut it off at each time the car is restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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