Nissan Murano Complaints

5,967 consumer complaints on file.

#10414050July 21, 2011
SEATS
DRIVERS SEAT IS BROKEN, TIPS LEFT AND RIGHT, HAPPENED ON MANY OTHER MURANOS, NISSAN REFUSES TO DO ANYTHING ABOUT IT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413696July 20, 2011
SEATS
I HAVE A 2004 NISSAN MURANO WITH A BROKEN DRIVERS SEAT. THE LEFT SIDE OF THE DRIVER SEAT SUPPORT FRAME HAS FATIGUED AND BROKEN. SEVERAL REPAIR SHOPS IN MY AREA HAVE INDICATED THAT THEY WILL NOT TRY TO REPAIR BECAUSE THE GUAGE OF THE METAL SUPPORT IS TOO THIN. NEW SEAT BASES, WHICH ARE HARD TO FIND, CAN COST $1000 FOR THE PART. MY INTERNET SEARCH HAS REVEALED THIS TO BE A COMMON PROBLEM. NEED HELP ON THIS! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414531July 20, 2011
VISIBILITY
FOR NO VISIBLE REASON, THE DRIVER'S SIDE VISOR DROPPED DOWN AND COULD NOT BE PUT BACK INTO PLACE. IT REFUSES TO STAY UP. IN THE DOWN POSITION THE VIEW IS CUT IN HALF AND RENDERS THE VEHICLE UNSAFE FOR SUSTAINED DRIVING. I BELIEVE THIS IS A TOTAL MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413532July 19, 2011
SEATS
ONE WEEK AFTER MY EXTENDED WARRANTY EXPIRED THE DRIVER'S SEAT FRAME ON MY 2006 NISSAN MURANO SUDDENLY BROKE, WHILE I WAS DRIVING. IT SCARED ME AND I THOUGHT I WAS ABOUT TO HAVE AN ACCIDENT. THE FRAME BROKE IN THE REAR LEFT SECTION OF THE FRAME. THE SEAT NOW BOUNCES REARWARD. THIS HAS GOT TO BE A TERRIBLE HAZARD. I SEE NUMEROUS OTHER CONSUMERS HAVE HAD OR ARE HAVING THIS SAME PROBLEM AND NISSAN NEEDS TO BE ACCOUNTABLE. LIVES COULD BE LOST BECAUSE OF THIS HAZARD. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413537July 19, 2011
SEATS
SITTING IN SEAT CONSTANT PROBLEM, CAUSED VEERING OFF RD. SEAT ROCKS IF ACCIDENT THE SEAT WILL BREAK CAUSING POSSIBLE DEATH. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413363July 18, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVERS SIDE SUN VISOR WOULD NOT HOLD IN THE UP POSITION, REDUCING VISIBILITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS 84,740.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413465July 18, 2011
SEATS
THE DRIVER-SIDE SEAT FRAME BROKE ON MY 2007 NISSAN MURANO AFTER NORMAL USE ONLY. I WAS LUCKY THAT IT BROKE WHILE THE CAR WAS PARKED. SINCE THE SEAT DROPS SUDDENLY WHEN THE FRAME BREAKS, THIS IS AN OBVIOUS SAFETY HAZARD. NISSAN DID NOT OFFER TO REPAIR THE SEAT. THEY TOLD ME THE PART ALONE COSTS $950 AND I WOULD HAVE TO PAY FOR IT BEFORE THEY WOULD EVEN ORDER THE PART. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414208July 17, 2011
POWER TRAIN
THERE ARE TWO INCIDENCES. THE FIRST ONE WAS THE TRANSFER CASE WHICH COST $3500 AND THE SHOP DIDN'T KNOW WHAT COULD HAVE CAUSED IT HE SAID THAT THEY JUST GO WHICH I DON'T BELIEVE THERE HAS TO BE A REASON. AND NOW ABOUT TWO MONTHS AND 2K MILES LATER THE REAR DIFFERENTIAL EXPLODED. THE CAR IS CURRENTLY IN THE SHOP AND AT A DIFFERENT SHOP SO HOPEFULLY THEY CAN FIND OUT WHAT WENT WRONG. I DID A LITTLE RESEARCH AND WAS TOLD THAT THE REAR DIFF SHOULDN'T HAVE A PROBLEM TILL AT LEAST 150,000 MILES. ALSO THE SERVICE MANUAL DOESN'T SAY ANYTHING ABOUT SERVICE OR MAINTAIN OF THE TRANSFER CASE OR THE REAR DIFF. BOTH SHOULD BE COVERED UP UNTIL 100,000 MILES. AND ON GOD KNOWS HOW MUCH IT WILL COST TO FIX THIS NEW PROBLEM. I WILL NEVER BUY ANOTHER NISSAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413144July 16, 2011
ENGINE AND ENGINE COOLING
COOLANT WAS LEAKING ON DRIVEWAY, FOUND THAT THE TENSIONER BRACKET IS CRACKED AND IS RUBBING UP AGAINST A COOLANT HOSE, CAUSING A BREACH IN HOSE AND LEAKAGE. THE DEALERSHIP IS QUOTING ME OVER $500 TO REPLACE THE TENSIONER BRACKET AND ASSOCIATED PULLEY AND "SCREW". I CALLED NISSAN CORPORATE ASKING THEM TO EITHER FIX FOR FREE OR DISCOUNT THE SERVICE. THEY SAID ITS NOT THEIR RESPONSIBILITY. I SEE ALOT OF THIS EXACT COMPONENT FAILURE REPORTED ONLINE, I HOPE NISSAN PONIES UP SOMEDAY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413161July 16, 2011
AIR BAGS:FRONTAL
MY AIR BAG LIGHT ON THE DRIVERS SIDE STARTED FLASHING. AFTER TAKING IT TO A NISSAN MECHANIC I WAS TOLD THAT THE WHOLE AIR BAG ASSEMBLY NEEDS TO BE REPLACED TO THE TUNE OF $1200.00. I HAVE NOTICED A LOT OF AIR BAG PROBLEMS FOR NISSANS JUST RANDOMLY GOING BAD. WE DIDN'T GET INTO A WRECK OR ABUSE THE CAR IN ANY WAY.... IT JUST STOPPED WORKING. ONE OF THE REASONS WE PURCHASED THIS VEHICLE WAS BECAUSE IT HAD A 5 STAR SAFETY RATING. LITTLE DID I REALIZE THAT THE AIRBAG WILL JUST STOP WORKING WHILE I AM DRIVING. I BELIEVE THAT NISSAN SHOULD REPAIR THIS DEFECT AND ALL OTHERS LIKE IT. AS I PREVIOUSLY STATED WE DIDN'T DO ANYTHING WRONG TO CAUSE THIS AND THEY HAVE HAD NUMEROUS COMPLAINTS OVER THIS PROBLEM. PLEASE HELP ME AND OTHERS. THANK YOU. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412422July 15, 2011
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED THAT THE FRONT DRIVER SIDE SEAT BEGAN TO ROCK BACK AND FORTH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THAT THE UNDER CARRIAGE OF THE FRONT DRIVER SIDE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412263July 14, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A NISSAN 2003 MURANO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE CRANK SHAFT POSITION SENSOR FAILED. THE MANUFACTURER WOULD NOT ASSIST WITH THE REPAIRS BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412108July 13, 2011
STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 70 MPH THE CONTACT NOTICED THAT THE AIR CONDITIONER FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIANS STATED THE FRONT BUMPER ON THE VEHICLE HAD THREE SMALL HOLES WHICH ALLOWED DEBRIS INTO THE ENGINE AND DAMAGED THE CONDENSER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 34,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412668July 12, 2011
VISIBILITY
DRIVER SIDE SUN VISOR DROPPED DOWN UNEXPECTEDLY AND INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412611July 11, 2011
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
WHILE DRIVING ON THE TOLL ROAD IN HOUSTON, MY VEHICLE LOST SPEED AND POWER GOING UP AN OVERPASS, AND LUCKILY I WAS ABLE TO PULL OFF TO THE SHOULDER BEFORE COMPLETE LOSS OF POWER. THE CHECK ENGINE LIGHT CAME ON PRIOR TO THIS EVENT. I WAS ABLE TO CRANK THE ENGINE BUT IT WOULD NOT START. MY PASSENGER NEEDED MEDICAL ASSISTANCE DUE TO THE HEAT (100 DEGREES), AND MY VEHICLE HAD TO BE TOWED TO THE NISSAN DEALER. THIS DEALER INDICATED A DTCODE P0340, CAM SENSOR AND CRANK SENSOR FAILURE, AND REPAIRS TOTALED $765.93. RESEARCHING THIS FAILURE, I LEARNED THAT THERE WAS AN EARLIER RECALL OF MY EXACT VEHICLE FOR THIS FAILURE, BUT MY VIN WAS NOT INCLUDED IN THE RECALL. AFTER SEARCHING THE INTERNET, I DISCOVERED MANY, MANY OTHER OWNERS OF 2003 MURANOS WITH VIN NUMBERS OUTSIDE OF THE RECALL ARE EXPERIENCING THE EXACT SAME PROBLEM AS THE RECALL. HERE'S A LINK TO JUST ONE OF SEVERAL SITES: HTTP://WWW.THEHAPPYROCK.COM/2007/11/15/HAVE-YOUR-CAR-FIXED-FOR-FREE-AUTO-RECALLS-AND-MY-2003-NISSAN-MURANO/ CALLS TO NISSAN USA, REQUESTING THEY CONSIDER A RECALL OF MY VEHICLE, WERE DENIED. I AM REQUESTING VIA THIS COMPLAINT THAT THE RECALL OF 2003 MURANOS BE EXPANDED TO INCLUDE ALL VEHICLES WITH THE FAILURE CODE(S) RELATING TO THE CAM SENSOR/CRANK SENSOR. THE PROBLEM IS A FAULTY WELD, AND ALTHOUGH NISSAN DENIES A RELATIONSHIP BETWEEN THEIR EARLIER PRODUCTION FAILURES AND MY AUTO'S FAILURE, THERE IS A DEFINITE PROBLEM WITH THEIR WELD. I FEEL FORTUNATE THAT I DID NOT HAVE MY CHILDREN IN THE CAR, AND THAT I WAS ABLE TO STEER TO THE SIDE OF THE ROAD ON THE TOLLROAD BEFORE STALLING. WITH THE AVERAGE TOLLROAD SPEED WELL OVER 70 MPH, MY SAFETY AND THE SAFETY OF MY PASSENGER WAS IN QUESTION DUE TO THE LOCATION OF THE BREAKDOWN. I HOPE THIS NEVER HAPPENS TO ANYONE WITH YOUNG CHILDREN OR ELDERLY PASSENGERS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411777July 11, 2011
SEATS
THE DRIVER'S SEAT FRAME ON MY 2006 NISAN MURANO SUDDENLY BROKE. THE FRAME BROKE IN THE REAR LEFT SECTION OF THE FRAME. THE SEAT NOW BOUNCES REARWARD. TO TEMPORARILY STABILIZE THE SEAT, I HAVE WEDGED A PIECE OF WOOD BETWEEN THE FRAME AND THE FLOOR. FORTUNATELY THE BREAK OCCURRED IN MY DRIVEWAY. HAD IT OCCURRED WHILE DRIVING AND TURNING A CORNER, VEHICLE CONTROL COULD HAVE BEEN LOST. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411788July 11, 2011
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
SINCE I PURCHASED MY 2003 NISSAN MURANO, I HAVE HAD SEVERAL FAILURES WITH IT THAT THE DEALER HAS EITHER CLAIMED THEY CANNOT REPRODUCE, HAS FAILED TO FIX OR INDICATES THAT MY MODEL IS NOT PART OF A RECALL EFFORT, EVEN WHEN MY CAR IS REPRODUCING THE VERY SAME SYMPTOMS THE RECALLS STATE THEY ADDRESS. THE LAST INCIDENT WAS THE ALTERNATOR AND THE FAILURE OF THE CAM POSITION SENSORS AND CRANK POSITION SENSORS. BOTH HAVE CAUSED THE VEHICLE TO SIMPLY STOP IN ONGOING TRAFFIC CREATING AN OBVIOUS SAFETY HAZARD FOR MY FAMILY! DOES SOMEONE HAVE TO ACTUALLY DIE BEFORE WILL ACCEPT RESPONSIBILITY FOR FAULTY CONSTRUCTION WITH THE MURANO? THIS IS NOT THE FIRST LIFE-THREATENING INCIDENT I HAVE HAD WITH THIS CAR!!! I WAS ON THE INTERSTATE DOING 70 MPH WHEN ALL OF A SUDDEN THE ENGINE DIED!!! I COMPLETELY LOST ACCELERATION ON INTERSTATE 70 AT 10:30 P.M. AT NIGHT WITH SMALL CHILDREN IN THE CAR! WHAT DID THE DEALERSHIP DO TO RECTIFY THIS SITUATION? REPLACED THE ALTERNATOR THAT WAS ALREADY ON RECALL AND THREATENED TO CHARGE ME FOR THE COST UNTIL I THREATENED LEGAL ACTION...THEN, ALL OF A SUDDEN, TOOK CARE OF IT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411807July 11, 2011
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAD A TRANSFER CASE FAILURE ON MY 2007 NISSAN MURANO 600 MILES AFTER I HIT 60,000 MILES ON MY CAR. MY CAR'S AWD SYSTEM FAILS AT SLOW SPEEDS AND TURNS. TO CORRECT THE FAILURE IS 3 K +. I AM TOLD BY MY LOCAL DEALER THIS OCCURS FREQUENTLY HOWEVER IT IS NOT A RECALLED ITEM YET. I WAS ALSO TOLD IF I BROUGHT IT IN 600 MILES EARLIER THEY WOULD COVER THE REPAIRS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411819July 11, 2011
VISIBILITY
DRIVER'S SIDE SUNVISOR BEGAN TO DROP WHEN CAR HITS A BUMP, GOING OVER ROUGH ROADS AND AT RANDOM TIMES. NOW IT DROPS ALL THE TIME CAUSING THE VISION OF THE DRIVER TO BE BLOCKED AND CAUSING POTENTIAL SAFETY ISSUES. I HAVE EXTENDED WARRENTY BUT ITS NOT COVERED AND WAS TOLD BY THE DEALER IT WOULD COST $520.00. THIS ISSUE MUST BE SOLVED FOR SAFETY REASONS. WITH MULTIPLE COMPLAINTS NISSAN SHOULD CONSIDER A RECALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411873July 11, 2011
SEATS
DRIVER SEAT POSITIONING ON MY NISSAN MURANO 2006 LOST OR BROKE PART. SEAT IS NOT ATTACHED ONT HE RIGHT REAR SIDE. SEAT IS UNSTABLE AND WOBLLY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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