Nissan Murano Complaints

5,967 consumer complaints on file.

#10440539December 20, 2011
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
AS I AM DRIVING, OUR VEHICLE WILL AUTO BRAKE, BOW UP AND LOSE ACCELERATION CAUSING TRAFFIC FOLLOWING BEHIND ME TO EITHER BRAKE OR GET INTO THE OTHER LANE TO KEEP FROM HITTING ME. THIS HAPPENS AT LOW LEVELS OF SPEED AND AT HIGH LEVELS OF SPEED. THIS WILL ALSO HAPPEN SHOULD I BE TRYING TO CROSS TRAFFIC AS WELL. I AM IN FEAR FOR THE SAFETY OF MY FAMILY AND KIDS AS WELL AS THE SAFETY OF OTHER DRIVERS ON THE ROAD FOR THEY MAY NOT BE ABLE TO GET STOPPED IN TIME. THIS IS A MAJOR SAFETY ISSUE WHICH WILL OR COULD BE THE CAUSE OF 1 OR MORE FATALITIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440590December 20, 2011
SEATS
DRIVER SEAT FRAME OR ATTACHMENT TO TRACK IS BROKEN. HAS BEEN BROKEN FOR A LONG AMOUNT OF TIME. FIRST NOTICED AFTER A FEW MONTHS OF PURCHASING VEHICLE IN 2008. DEALER WANTS @ 1000.00 TO REPAIR. WAS NOT COVERED UNDER EXTENDED WARRANTY. CAR FAILED SAFETY INSPECTION DUE TO SEAT THIS YEAR. CANNOT AFFORD REPAIR AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440613December 20, 2011
ELECTRICAL SYSTEM
10 MINUTES AFTER VEHICLE WAS PARKED, WITH DOORS LOCKED AND WINDOWS ROLLED UP, MY WIFE WAS ALERTED BY A PASSERBY THAT HER CAR WAS ON FIRE. FIRE STARTED IN THE FORWARD PASSENGER COMPARTMENT AND SPREAD THRU THE PASSENGER COMPARTMENT VERY RAPIDLY. VEHICLE WAS A TOTAL LOSS. VEHICLE HAD NO AFTERMARKET WORK AND HAD NOT BEEN INVOLVED IN ANY ACCIDENTS. ALL SERVICE WORK WAS PERFORMED BY A CERTIFIED NISSAN DEALER ON SCHEDULE.PROGRESSIVE INSURANCE INVESTIGATED AND FOUND OWNER NOT TO BE AT FAULT (CLAIM #[XXX] WAS PAID). I HAVE REQUESTED NISSANS INTERNAL INVESTIGATION ROOT CAUSE ANALYSIS REPORT TO DETERMINE CAUSE OF FIRE, BUT THEY WILL NOT RELEASE THE INFORMATION TO ME. I FEEL THEY HAVE SOMETHING TO HIDE . NISSAN POC[XXX] SHE WOULD NOT PASS ME UP THE CHAIN AT NISSAN SO THAT I COULD SPEAK TO SOMEONE OTHER THAN HER. CONCERN IS THERE MAYBE OTHER INCIDENCES OF NISSAN MURANO FIRES THAT ARE NOT BEING REPORTED. I WAS LUCKY THAT THE FIRE OCCURRED OUTSIDE THE HOME AND NOT IN THE GARAGE AT MY HOUSE WHERE IT IS ALWAYS PARKED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10440624December 20, 2011
STEERING
THE PRESSURE HOSE OF THE POWER STEERING IS LEAKING EXTENSIVELY, TO THE POINT WHERE IT REQUIRED THE RESERVOIR TO BE REFILLED AN ABOUT 10 DAYS. UPON CLOSER INSPECTION, THE POWER STEERING FLUID CAN BE SEEN DRIPPING ONTO THE EXHAUST, CREATING SMOKE AND A BURNING SMELL WHEN OUTSIDE THE VEHICLE. THIS FAILURE PROBABLY BEGAN SEVERAL MONTHS AGO, BUT THE VEHICLE WAS ALREADY LEAKING OIL FROM THE UPPER OIL PAN (THE ALUMINUM SHROUD AROUND THE CRANK). ONCE THE UPPER OIL PAN LEAK WAS FIXED, THE PS PRESSURE HOSE LEAK BECAME MORE EVIDENT. APPARENTLY, THIS PROBLEM HAS GOTTEN WORSE JUST RECENTLY, BECAUSE I ADDED SOME FLUID TO THE PS RESERVOIR WHEN I FIXED THE UPPER OIL PAN, AND MUCH OF THIS REPLACED FLUID DRAINED OUT WITHIN THE FOLLOWING 10 DAYS. CERTAINLY NOT WHAT I'D CALL A SAFE SITUATION, AND FROM READING THE ONLINE FORUMS ON NISSAN MURANO'S, IT APPEARS THIS IS A COMMON SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439756December 13, 2011
ELECTRICAL SYSTEM
ALTERNATOR WENT OUT AND SENT VEHICLE INTO "FAIL SAFE" MODE AND STOPPED THE VEHICLE. MY WIFE WAS COMING ON FROM WORK AND IT PUT HER IN THE MIDDLE OF A BAD NEIGHBORHOOD. THIS IS THE SAME THING WITH THE MURANO FROM THE 2005 RECALLS. IT IS STILL HAPPENING AND NISSAN IS DOING NOTHING FOR THE NEWER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439200December 9, 2011
SEATS
DRIVERS BOTTOM SEAT ASSEMBLY IS BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438967December 8, 2011
SEATS
DRIVER'S SEAT ADJUSTER ASSEMBLY FAILED. THE SEAT SHIFTS WHEN HITTIN G A BUMP. IT ALSO MOVES WHEN ENTERING THE VEHICLE. THIS IS A SAFETY ISSUE. THE DEALER TOLD ME MY EXTENDED WARRANTY DOES NOT COVER IT. THIS PART SHOULD BE ON A RECALL, AND CAR OWNER SHOULD NOT HAVE TO BE RESPONSIBLE FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438990December 8, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT WAS DRIVING 50 MPH WHEN THE DRIVER SIDE VISOR FAILED TO STAY IN POSITION. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER CONFIRMED THE VISOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439041December 8, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. THE CONTACT STATED THAT THE SUN VISOR WOULD NOT REMAIN UPRIGHT AND WAS OBSTRUCTING HER VIEW OF THE ROADWAY. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE IS 58,000 AND THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED HER VEHICLE WAS REPAIRED BY THE DEALER ON DECEMBER 16, 2011. UPDATED 01/18/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439105December 8, 2011
FUEL SYSTEM, GASOLINE, POWER TRAIN
MY NISSAN MURANO 2003 HAS HAD THIS PROBLEM 3 MONTHS AFTER I BOUGHT IT. I WAS ON A HILL IN SAN FRANCISCO AND CAME TO A STOP SIGN. ALL OF THE SUDDEN THE CAR WOULD NOT MOVE FORWARD WHEN I STEPPED ON THE ACCELERATOR; INSTEAD IT STARTED ROLLING BACKWARD. IT WAS VERY SCARY. I TURNED OFF THE CAR AND RESTARTED AND THE CAR RESPONDED FINE. I THOUGHT IT WAS JUST A FLUKE. THEN 5 MONTHS LATER, I WAS IN A STOP AND OF TRAFFIC ON I80 ON MY WAY TO LAKE TAHOE. THE CAR REFUSE TO MOVE WHEN I STEPPED ON THE ACCELERATOR AGAIN. I STARTED PRESSING HARDER AND IT LURCHED FORWARD. IT DID THAT OVER AND OVER AGAIN IN THE STOP AND GO TRAFFIC. I FINALLY PULLED OVER AND CUT OFF THE ENGINE AND STARTED BACK UP; THE CAR RESPONDED FINE THEREAFTER. HOWEVER, IT KEPT REPEATING THE SAME PROBLEM; EACH TIME I WILL RESOLVE IT BY RESTARTING THE CAR. LUCKILY, IT WAS UNDER WARRANTY SO IT WAS REPLACED AT NO COST TO ME. THE CAR PERFORMED WITHOUT FURTHER PROBLEM UNTIL 2006. THE PROBLEM REARED ITS UGLY HEAD. I TOOK IT BACK IN AND THEY SAID IT WAS A BAD BATTERY. SO WE HAD THAT CHANGED, BUT THE PROBLEM CAME BACK. THE MECHANIC RESET THE CAR COMPUTER AND THE PROBLEM WENT AWAY. AGAIN, IT DIDN'T REALLY COST ME MUCH OTHER THAN THE BATTERY. THEN IN 2009, THE CAR AGAIN STARTED DOING THE LURCHING THING IN STOP AND GO TRAFFIC. IT'S ALWAYS IN THE SAME SITUATION. I KNEW I WAS OUT OF WARRANTY BY THEN AND IT WOULD COST ME AN ARM AND A LEG SO I JUST DEALT WITH IT BY RESTARTING THE CAR EACH TIME AND PRAY THE TRAFFIC WILL MOVE FASTER SOON. IT'S NOW 2011 AND THE PROBLEM REMAINS. AFTER READING ALL THE COMPLAINTS FROM PAST NISSAN MURANO OWNERS, I REALLY THINK NISSAN OWES US SOME MONEY. IT SHOULD'VE BEEN A RECALL SINCE MOST OF US PAID $35K+ FOR THIS CAR. MY CAR NOW HAS 145K MILES. I AM IN THE MARKET FOR A NEW CAR. I LIKE THE CVT. MAYBE WILL TRY A SUBARU INSTEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438754December 6, 2011
VISIBILITY
DRIVER-SIDE SUN VISOR WILL NOT STAY IN PLACE. IT IS LOOSE AND WILL DROP DOWN WHILE DRIVING, BLOCKING VISIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438810December 6, 2011
SEATS
DRIVER SIDE POWER SEAT TRACK ASSEMBLY OF MY NISSAN MURANO 2004 STOPPED WORKING WHILE DRIVING. THE SEAT IS NOW DISABLED AND LOCKED IN PLACE. THERE ARE TILTING MOVEMENTS AT TIMES ALONG WITH NOISE SOUNDING AS IF IT MAY POTENTIALLY COME LOOSE AND DISLODGE ITSELF RENDERING DANGEROUS DRIVING CONDITION. DEALERSHIP HAS STATED OVER $1200 FOR THE PART AND INSTALLATION (OUT OF WARRANTY). THE PROBLEM APPEARS TO BE A COMMON ISSUE WITH ALL MURANO YEAR MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438696December 6, 2011
SEATS
TL* THE CONTACT OWNS A 2006 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT DRIVER'S SEAT MOVED BACKWARDLY WITHOUT INTENT. THE CONTACT CONTINUED TO DRIVE CAUTIOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE DRIVER'S SEAT SUPPORT BRACKET FRACTURED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 51,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438569December 5, 2011
ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2007 NISSAN MURANO. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THAT THE FRONT PASSENGER SIDE SEAT BELT WOULD HAVE TO BE REPLACED. THE AIR BAG WARNING LIGHT CONTINUED TO ILLUMINATE AFTER THE REPAIR. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 08V521000 (ELECTRICAL SYSTEM: SOFTWARE), THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438572December 5, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I WAS GOING AROUND THE VEHICLE IN FRONT OF ME AND I HEARD A LOCK SNAPPING SOUND. I WAS INFORMED IT WAS THE TRANSFER CASE. LUCKILY I WAS ONLY TRAVELING 5 MPH WHEN THE TRANSFER CASE BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438483December 4, 2011
SEATS
WHILE DRIVING I HEARD A POP AND THE DRIVERS SIDE SEAT DROPPED DOWN AND BEGAN TO ROCK BACK AND FORTH. I BROUGHT MY CAR INTO THE DEALER AND WAS TOLD THE SEAT FRAME BRACKET WAS BROKEN AND WAS NOT A COVERED REPAIR (NOT IN WARRANTY) AND WOULD COST APPROXIMATELY $800 FOR THE PART, AS THE BRACKET WOULD ONLY BE SOLD AS PART OF THE ENTIRE MOTOR ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438484December 4, 2011
VISIBILITY
DRIVERS SIDE VISOR BEGAN SWINGING DOWN AND BLOCKING VISION INTERMITTENTLY DURING HIGH SPEED TRAVEL AND BUMPY CONDITIONS. THE VISOR HAS CONTINUED TO DEGRADE AND SWINGS DOWN UNDER ALMOST ANY MOVEMENT. I HAD A QUOTE FROM A MECHANIC TO REPLACE THIS ITEM, BUT THE COST SEEMS EXCESSIVE. THE VISOR IS CURRENTLY HELD IN PLACE WITH DUCT TAPE/ VELCRO, BUT THE HOME FIX IS NOT EFFECTIVE OR LONG LASTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438452December 3, 2011
POWER TRAIN
IN THE FIRST QUARTER OF 2010 NISSAN EXTENDED THE WARRANTY TO COVER THE FAILED CVT TRANSMISSION. THE DEALER REPLACED IT AT NO COST TO ME (NISSAN COVERED THE PARTS AND LABOR). ON FRIDAY DECEMBER 2, 2011 WHILE THE SERVICE DEPARTMENT IN FAIRFAX, VIRGINIA WAS REPLACING THE LOWER OIL PAN GASKET, AND LOWER OIL COOLER HOUSING, THEY NOTICED THE TRANSFER CASE WAS STARTING TO FAIL/CRACK. INFORMED ME THAT WITHIN THE NEXT 6 TO 12 MONTHS THIS WOULD NEED TO BE REPLACED AND THIS IS AN 18 HOUR JOB. COST ESTIMATE IS $2,350. THEY SHOULD HAVE INFORMED ME OF THE KNOWN TRANSFER CASE PROBLEM LAST YEAR AT A MINIMUM TO SAVE THE LABOR COST. AT A MAXIMUM NISSAN SHOULD RECALL THIS KNOWN PROBLEM AND PAY FOR THE PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437992December 1, 2011
ENGINE AND ENGINE COOLING
OUR CAR IS STARTING THE SURGING THING AND ACTS LIKE IT IS GOING TO TURN OFF THEN ZOOMS OFF. I NEVER REALIZED THE CVT CAUSE SO MANY PEOPLE ISSUES. THE COWARDS AT NISSAN NOT STEPPING FORWARD ARE GOING TO REALIZE REAL QUICK THEY SHOULD HAVE BEEN LOYAL TO THEIR CUSTOMERS! I ALONG WITH A LOT OF OTHER FOLKS WILL NOT BE GOING BACK TO NISSAN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437871November 30, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
DRIVING 60 MPH WHEN VEHICLE SUDDENLY STOPPED RUNNING. BRAKE AND ENGINE LIGHTS CAME ON. WAS UNABLE TO GET OFF ROADWAY AND OTHER VEHICLE HAD TO TURN SHARPLY TO AVOID HITTING ME. THIS WAS THE FIRST INCIDENT. HAVE HAD TWO INCIDENTS SINCE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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