Mitsubishi Outlander Complaints

1,347 consumer complaints on file.

#11736053May 6, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Vehicle: 2025 Mitsubishi Outlander PHEV I am filing this safety complaint regarding a recurring electrical/software defect in my 2025 Mitsubishi Outlander PHEV affecting the backup camera display and infotainment screen. The backup camera screen repeatedly freezes and goes completely black while the vehicle is in reverse gear. This eliminates all rear visibility during backing maneuvers, posing a serious risk of striking pedestrians, cyclists, or objects — especially children in blind spots who cannot otherwise be seen. In addition, the infotainment screen has shut off entirely at least once while the vehicle was being driven, creating a dangerous distraction and loss of vehicle controls. I want to be clear that my dealership has acted in complete good faith and has done everything within their power to diagnose and resolve this issue. They have worked diligently on my behalf and are not the source of the problem. The failure to provide a fix lies squarely with Mitsubishi Motors North America, which has been unable or unwilling to supply an adequate repair, software update, or resolution despite being made fully aware of this ongoing safety defect. I have contacted Mitsubishi Motors North America directly on multiple occasions. They have failed to provide a satisfactory explanation, a committed timeline for a fix, or any path toward resolution. This is not a dealer-level issue — this is a manufacturer-level failure to address a known defect. This is not a convenience issue — the failure of a federally mandated backup camera system is a safety defect. Federal law (49 CFR Part 571, FMVSS 111) requires rear visibility systems to function properly at all times. I respectfully request that NHTSA open a formal investigation into this defect and determine whether a recall or technical service bulletin is warranted for the 2025 Mitsubishi Outlander PHEV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735926May 5, 2026
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION:REAR
The contact owns a 2023 Mitsubishi Outlander. The contact stated that while driving at an undisclosed speed, the rear of the vehicle would move independently. The contact stated that it felt as if the vehicle were going to slide and eventually would lose control. No warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that an unknown rear chip had failed. The shock absorbers had water, the rear brake pads were worn down to zero, and the rear differential needed to be replaced. The vehicle was repaired. The contact stated that the failure persisted and was worsening. In addition, the contact stated an abnormal grinding sound could be heard coming from the rear differential. The vehicle was taken back to the dealer, where it was diagnosed that the differential gauge had failed to function as intended. The warning light for the 4-wheel drive was illuminated. The brakes and calipers were replaced. The rear differential was not repaired. The dealer informed the contact that the pole where the breather pipe is inserted on the rear differential carrier is off spec, allowing water intrusion. And that the new rear tires were badly worn on the inside and had high spots on the center. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735439May 4, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, AIR BAGS
FCM/ service required camera. Camera/braking assistance. Electric SRS /Airbag of
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735516May 4, 2026
UNKNOWN OR OTHER
The CVT transmission went out at 115k and has to be replaced and can not be repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735484May 4, 2026
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
"Mi Outlander 2024 tiene falla de frenos desde 8/1/26. Está en [XXX] Mitsubishi Thornton. El dealer negó garantía. Hoy 8/4/26 llamé a Mitsubishi 3 veces a las 7am, 8am y 8:20am pidiendo español por ser falla de seguridad. Me negaron español y me colgaron 2 veces. La tercera vez me dejaron 15 minutos en espera sin contestar. Pido número de caso, grúa pagada a [XXX] que está más cerca de mi casa, y contacto del Gerente de Zona. Esto es discriminación de idioma en defecto de seguridad." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734989April 30, 2026
STRUCTURE:BODY:HOOD
Good flutter at speeds above 45 mph or high winds. NTSB issued but not notified, recall should be issued as this is a safety concern, called dealer who stated a tsb was issued but I was not notified. Due to being out of manufacture warranty I will have to pay cost of hood replacement. Mitsubishi is not responding to my outreach. I first notified dealer of concern after purchase and was not informed of tsb, I was told it was safe and a design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734374April 28, 2026
FUEL/PROPULSION SYSTEM, ENGINE
The EV portion of the PHEV is often not providing power to the motors, even though, there are still plenty of battery power available. The vehicle sometimes gave "Power Reduced" warning that usually went away after 30 minutes, and the vehicle cannot go into EV mode. When in EV mode and just cruising on the highway, it barely has power to keep up with traffic and sometimes it is losing speed just on a slight incline on the road causing me to move over or take it out of EV mode just to get power from the gas engine. In one occasion, I driving in EV mode and merging onto the highway. I stepped on the gas and the car was barely, if at all, accelerating. Fortunately, there wasn't vehicle coming from the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733075April 22, 2026
ELECTRICAL SYSTEM
Battery issues, car uses excessive power causing battery to fail. This has caused car to stop working completely while driving. I’ve seen several forums with the same complaints. This stalling out and loss of all electronics while driving is extremely dangerous. This has occurred multiple times since I’ve owned this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732754April 21, 2026
SERVICE BRAKES, HYDRAULIC, POWER TRAIN
The contact owned a 2022 Mitsubishi Outlander. The contact stated that while driving at various speeds and depressing the brake pedal, the vehicle wobbled and failed to respond. The contact stated that upon forcefully depressing the brake pedal, the vehicle responded as intended. There was no warning light illuminated. The failure mostly occurred while driving at highway speeds. The vehicle was taken to the dealer where it was diagnosed, and determined that the braking system needed to be replaced. The dealer informed the contact that the repair was not covered under the two-year warranty. The vehicle was not repaired. Additionally, the contact stated that the vehicle failed to respond intermittently while attempting to drive from a complete stop on the roadway. There was no warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732587April 20, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The electrical system in my 2023 Mitsubishi Outlander has repeatedly malfunctioned since September 2023. The primary failure involves the dashboard completely shutting down while the vehicle is in motion, resulting in the loss of critical driving information such as speed and system warnings. The issue is intermittent but ongoing and may be available for inspection upon request. This failure creates a serious safety risk because I am unable to see essential driving information while operating the vehicle, placing both myself and my family at risk. The vehicle has been taken to authorized Mitsubishi dealerships multiple times for these issues. Repairs have been performed during these visits; however, none have permanently resolved the problem. The issue temporarily stops after repairs but eventually returns and continues to recur. The problem has been reproduced multiple times. The vehicle has been inspected by authorized Mitsubishi service departments on multiple occasions, but the underlying issue has not been properly diagnosed or permanently repaired. Prior to failure, there have been repeated battery-related issues and sensor malfunctions. The vehicle has required at least three battery replacements since purchase. These symptoms often occur before the dashboard shuts down. In addition to the electrical issue, the vehicle has also experienced fuel pump concerns, which have persisted despite repair attempts. This ongoing and recurring defect makes the vehicle unsafe to operate and remains unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732167April 19, 2026
ENGINE
What component or system failed or malfunctioned, and is it available for inspection? The engine experienced catastrophic internal failure. A connecting rod broke and punctured the engine block, rendering the vehicle completely inoperable. This failure is consistent with overheating and internal engine damage. The vehicle is currently available for inspection upon request. How was your safety or the safety of others put at risk? The failure occurred suddenly while driving, without warning. The vehicle lost power immediately, which could have resulted in loss of control, inability to accelerate, and exposure to traffic hazards. This created a serious safety risk to myself and others on the road. Has the problem been reproduced or confirmed by a dealer or independent service center? An independent mobile mechanic inspected the vehicle and confirmed catastrophic engine failure. Based on the condition of the engine and damage observed, the failure is consistent with severe overheating and internal mechanical breakdown. Full written diagnosis may be pending. Dealer inspection: UNKNOWN”) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not yet been inspected by the manufacturer. Insurance has been notified and may conduct an inspection. The MD state trooper deemed the car inoperable and tagged it. Were there any warning lamps, messages, or symptoms prior to the failure? There were no warning lights, messages, or indications of an issue prior to the failure. The incident occurred suddenly and without warning the same day the vehicle was purchased. At the time of failure, the vehicle had an open and unremedied safety recall (SR-18-001 – Drive Belt Auto Tensioner, NHTSA Campaign #18V069). This defect can cause the drive belt to detach, disabling the water pump and leading to rapid engine overheating. The failure I experienced is consistent with this defect. . The incident occurred day of pur
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732076April 18, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
David the Mitsubishi technician drove with me today and witnessed the issues with the adaptive cruise control system. 1. Slow to gain speed on resume in any situation. 2. Car slamming on brakes when sensing a car at a red light, when a car leaves the lane that I am in and there is a stopped car at a red light or not stopping at all. 3. When making a turn into a left or right lane, car will not sense the other car or it will slam the brakes unsafely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731656April 16, 2026
UNKNOWN OR OTHER
I made an appt for a recall on my touchscreen at Hayward mitsubishi on may 27th 2025. I was left in the waiting room for two hours even with an appt. I was told mona would come get me but never did. I was very upset. Eventually my information was taken and said the part would come in, in approximately 9 months. The time has passed and they dis not return my calls and blocked my number on the text messages. They also did not return any calls to the BBB and I also submitted a complaint to the BAR. They are refusing to help me and other dealerships are also ignoring me. Thank you for your attention to this message. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729906April 8, 2026
STRUCTURE:BODY:HOOD
The contact owns a 2022 Mitsubishi Outlander. The contact stated that while driving approximately 65-70 MPH, the hood fluttered abnormally. The vehicle was taken to the dealer twice, and the dealer test-drove the vehicle and recorded a video of the failure for the manufacturer. The contact was informed that there was no repair available at that time. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the hood was reinforced. The failure mileage was approximately 39,065.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729850April 8, 2026
SEAT BELTS
1. Driver side seat belt is not retracting as it should. 2. Causing a slower exit when getting out of the vehicle. 3. A compliant has been made to Glassman Southfield MI. Mitsubishi service department not only for the driver side seat belt but the passenger seat belt as well. 4. Just by Glassman Southfield MI. Mitsubishi service department. 5. No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726382March 23, 2026
SERVICE BRAKES
The rear braking system failed due to a sticking/seizing brake caliper. An independent inspection confirmed a severe thickness discrepancy: the outer pad was worn down to 3mm, while the inner pad remained at 7mm. This occurred at only 7,343 miles. I have the physical brake pads provided by the dealer; however, I have photographic proof that the dealer provided fraudulent, evenly worn pads upon vehicle pickup to tamper with evidence. Both the fraudulent pads and the original photos of the defective pads are available for inspection. The sticking caliper causes uneven braking force, increased stopping distances, and premature brake failure. This is a severe safety risk that could lead to a loss of vehicle control or a collision, especially under emergency braking conditions. Furthermore, the dealership's attempt to conceal this defect by swapping parts prevents proper safety documentation and potential recall actions. An independent service center (certified technician) confirmed the 3mm/7mm wear delta on March 19, 2026. The dealer (Northstar Mitsubishi) also initially confirmed the defect and processed it as a $0.00 warranty repair (Invoice #6048308) before rescinding the coverage and demanding payment. The vehicle was inspected by the authorized dealer (Northstar Mitsubishi) and an independent repair facility. I am currently requesting a formal inspection by Mitsubishi Motors North America (MMNA) corporate. There were no dashboard warning lamps. The primary symptom was an excessive amount of brake dust accumulating on the rear wheels compared to the front, and a noticeable physical thickness difference between the inner and outer brake pads. These symptoms were first observed around 7,000 miles during a routine inspection. The defect was confirmed by an independent technician's measurement of 3mm (outer) vs 7mm (inner).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726195March 22, 2026
STRUCTURE:BODY:HOOD
The hood bounces and flutters. It is especially bad driving on the interstate. It is so much that I am scared to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726071March 21, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Multiple times I have been driving at a safe speed with no other vehicles or people around and the dashboard will beep and light up brake! Brake!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725304March 18, 2026
SUSPENSION
Control arm became unattached losing ability to steer and cracking the subframe on the front driver side.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11723868March 12, 2026
AIR BAGS
See attached document for complaint. The vehicle was sold without disclosure of an active airbag safety recall involving explosive deployment. Disclosure occurred only after contracts were executed and funds tendered. Had this life-safety information been disclosed prior to sale, the vehicle would not have been purchased. The failure to disclose a known safety defect at the point of sale constitutes material concealment and reckless disregard for consumer safety, particularly given the vehicle’s intended use for routine highway travel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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