Mercury Mystique Complaints

1,019 consumer complaints on file.

#875611November 28, 2000
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
CONSUMER'S WIFE WAS ATTEMPTING TO PARK, AND WHEN SHE PLACED RIGHT FOOT ON THE BRAKES, AUTOMOBILE ACCELERATED ON ITS OWN AND INCREASED THE RPMS, CAUSING AUTOMOBILE TO ADVANCE FORWARD. IT JUMPED THE CONCRETE. *AK THE BRAKE COULD NOT STOP THE VEHICLE BUT WHEN THE VEHICLE STOPPED, THE GAS PEDAL WENT ALL THE WAY DOWN TO THE FLOOR. *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#875619November 28, 2000
ELECTRICAL SYSTEM:HORN
HORN PAD IS HARD TO OPERATE WHEN NEEDED. DEALER NOTIFIED, AND MANUFACTURER INFORMED CONSUMER THAT IT WAS NORMAL OPERATION FOR THAT VEHICLE. *AK THE DEALER COULD NOT CORRECT THE PROBLEM. THE CONSUMER INDICATED THAT BEING UNABLE TO USE THE HORN IS A SERIOUS SAFETY HAZARD. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875628November 28, 2000
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WAS DRIVING AND VEHICLE STALLED OUT. HAD NO PRIOR WARNING. FIRST TIME MECHANIC REPLACED A FUSE. WHEN IT STALLED OUT THE SECOND TIME AFTER STARTING VEHICLE, HAD IT TOWED TO DEALER. MECHANIC PLACED VEHICLE ON DIAGNOSTIC MACHINE, BUT NO CODES OF PROBLEM APPEARED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736842November 24, 2000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I AM NOT ABLE TO PUMP GAS WITHOUT SPILLAGE OCCURRING. THE TANK ACTS LIKE ITS FULL EVEN WHEN EMPTY AND I HAVE TO CONTINUALLY DEPRESS THE GAS PUMP. I AM ABLE TO ONLY PUMP A FEW GALLONS BEFORE MY HAND GETS TO TIRED TO CONTINUE. I HAVE HAD MECHANICS LOOK AT THIS BUT THEY CAN'T FIGURE OUT WHAT IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736555November 19, 2000
INTERIOR LIGHTING, UNKNOWN OR OTHER
LIGHTING---- 12 SECOND LIGHT WAS NOT WORKING WHEN DOOR WAS OPENED. WENT TO CHECK TO MAKE SURE BULB WAS NOT BURNED OUT BY TURNING ON SWITCH WHEN LIGHT FIXTURE ASSEMBLY BROKE AND SWUNG DOWN ALMOST HITTING ME IN HEAD. DEALERSHIP CLAIMS THIS IS OUR FAULT NOT MANUFACTURER DEFECT. AGAIN. ENGINE--- DRIVING APPROX. 30 MPH WHEN CHECK ENGINE LIGHT CAME ON. WENT TO DEALERSHIP AND AFTER TESTING SAID THE ENGINE HAD NOT BEEN GETTING ADEQUATE AMOUNT OF OIL FOR UNKNOWN AMOUNT OF TIME. COMPLETE ENGINE REPLACENMENT. ARGUED ABOUT WHO WAS TO PAY FOR RENTAL CAR. WAITED.... STILL NO DECISION ON RENTAL CAR AFTER TWO WEEKS. AFTER ONE MONTH FOUND OUT COMPANY THAT MAKES THIS TYPE OF ENGINE FOR FORD HAD BROKEN ITS CONTRACT. NOW NO SUPPLIER WAS AVAILABLE. WAITED. HAD TO ORDER EACH INDIVIDUAL PART FOR ENGINE REPLACEMENT. AFTER OVER TWO MONTHS. CAR WAS FIXED.... SUPPOSEDLY. AFTER ONE WEEK CAR WAS IN SHOP FOR OIL AND ANTIFREEZE LEAKS, BROKEN LIGHTING FIXTURE, AND GAS MILEAGE THAT HAS NOW BEEN CUT IN HALF. WAS TOLD BREAK IN PERIOD WAS REASON FOR POOR GAS MILEAGE. YET, EVERY MANUAL CLAIMS NO BREAK IN PERIOD IS NECESSARY. CAR STILL IN SHOP AFTER 5 DAYS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736298November 14, 2000
UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874710November 9, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VEHICLE WOULD STALL AT ANY GIVEN TIME, AND SPEED WHEN SHIFTING GEARS. TRANSMISSION WAS REPLACED BY MECHANIC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874626November 7, 2000
SEAT BELTS:FRONT:RETRACTOR, STEERING
SEAT BELT TRIM IS COMING OFF, CAUSING RETRACTOR NOT TO WORK PROPERLY. WHENEVER A VEHICLE RUNS OVER A WATER PUDDLE, IT CAUSES A MOMENTARY POWER STEERING LOSS. DEALER WAS NOTIFIED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#874168October 30, 2000
EXTERIOR LIGHTING:HEADLIGHTS
CONSUMER TOOK VEHICLE IN FOR RECALL 99V103000/ANUFACTURER'S RECALL 99S14. RECALL WAS NOTED AS REPAIRED, BUT IT WASN'T WORKING WHEN LEAVING DEALERSHIP. TAIL LIGHTS & PANEL LIGHT WERE MALFUNCTIONING,THEY WERE COMING ON & GOING OFF*AK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873890October 26, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
PROBLEM WITH UNPLEASANT FUMES ENTERING VEHICLE. VEHICLE HAS BEEN IN SHOP ON FOUR OCCASIONS, AND PROBLEM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734789October 20, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I WAS DRYING MY CAR OFF AFTER WASHING IT; THE ENGINE WAS OFF AND THE WIRING UNDER THE HOOD JUST BEYOND THE DASH ON THE DRIVER'S SIDE STARTED SMOKING AND CAUGHT FIRE. AFTER THE FIRE WENT OUT, WHEN I STARTED THE ENGINE, THE WIPERS CAME ON AND WOULD NOT GO OFF UNTIL I REMOVED THE FUSE. ALL PANEL LIGHTS ARE OFF. PREVIOUSLY, ABOUT SIX WEEKS BEFORE THE FIRE EVENT, THE PANEL LIGHTS FUSE BLEW (WHEN IT WAS RAINING) AND I REPLACED IT AND THE PANEL LIGHTS WERE DIM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#873361October 19, 2000
VEHICLE SPEED CONTROL
WHILE IN A PARKING SPOT CONSUMER PUT FOOT ON BRAKE AND GAS PEDAL WENT TO THE FLOOR, AS IF IT WAS STICKING. IF TAPPED, IT WOULD RELEASE. CONSUMER'S CAR WENT OVER AN EMBANKMENT, CONSUMER HIT A TREE, 20 FEET AFTER THE EMBANKMENT. THAT WAS HOW THE CAR WAS STOPPED, CONSUMER WAS INJURED IN ACCIDENT. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#734566October 17, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, UNKNOWN OR OTHER
THIS IS A CONTINUING PROBLEM THE DEALER HAS DONE MANY THINGS TO TRY TO CORRECT THE PROBLEM. THEY HAVE CHANGED THE CONVERTERS, DID A TUNE UPAND REPLACED SOME SENCORS, ALL TO NO AVAIL. THE CHECK ENGINE LIGHT COMES ON FREQUENTLY AND STAY ON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734448October 16, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
STEERING SPUN OUT OF CONTROL TO EXTREME RIGHT POSITION WHILE TRAVELING. NO ACCIDENT OCCURED BECAUSE IT OCCURRED IN A PARKING LOT. IF TRAVELING AT HIGH SPEED THIS SAME OCCURENCE MAY HAVE BEEN FATAL. TOWED TO KOON'S FORD IN COLLEGE PARK, MD. DIAGNOSED A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734274October 13, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, STRUCTURE:BODY:TRUNK LID, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TRANSMISSION FAILURE 2 YEARS AFTER CAR WAS PURCHASED, ENGINE REPLACED 2 YEARS AFTER PURCHASE. HUB BEARING ASSEMBLY BROKE 1 YEAR AFTER PURCHASE OF CAR. CAR DRIVES EXTREMELY HOT - TO NEAR OVER HEATING POINT. TRUNK LEAKS WHEN IT RAINS. DRIVER SIDE WINDOW MALFUNCTIONING. INSTRUMENT PANEL MALFUNCTIONED (WAS FIXED BEFORE RECALL). CHECK ENGINE LIGHT STAYS ON CONSTANTLY EVEN AFTER TUNE UP/ MAJOR WORK DONE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#555440October 5, 2000
SUSPENSION
VEHICLE HAS A CONSTANT RATTLE UNDER THE VEHICLE WHILE DRIVING, DEALERSHIP IS UNABLE TO DETERMINE CAUSE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733556October 5, 2000
SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
RIGHT REAR COIL SPRING BROKE FOR NO APPARENT REASON OTHER THAN DEFECTIVE MATERIALS. VEHICLE NEVER OVERLOADED. OTHER SIMILAR FAILURES NOTED IN NHTSA DATABASE. MANUFACTURER REFUSES ACKNOWLEDGE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555485October 4, 2000
SUSPENSION:REAR:SPRINGS
CONSUMER HEARD LOUD CLUNK WHEN DRIVING WITH ANY WEIGHT IN THE BACK OF THE SEAT, DEALER DIAGNOSED THAT TWO REAR COIL SPRINGS WERE BROKEN, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732653September 27, 2000
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
THE TURN SIGNAL FAILURE TO OPERATE PROPERLY POSES A PROBLEM TO THE DRIVER OF THE VEHICLE AND OTHER DRIVERS IN THAT IT DOES NOT SIGNAL AT THE TIME IT IS FLASHING ON THE INDICATOR ON THE DASH OF THE AUTOMOBILE. WE WERE CHARGED BY THE DEALER FOR WORK ON THIS SIGNAL AND IT HAS NEVER BEEN CORRECTED. WE WERE CHARGED $167.92 FOR WORK TO REPLACE A MULTI FUNCTION SWITCH. WE FEEL THIS IS A HAZARD THAT NEEDS TO BE CORRECTED BY THE DEALER OR MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871138September 21, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STEERING
WHEN ROAD IS WET AND CHANGING LANE ENGINE WOULD STALL AND VEHICLE STEERING WOULD LOCK UP WITHOUT ANY INDICATION. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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