Mercury Mystique Complaints

1,019 consumer complaints on file.

#559891February 22, 2001
STRUCTURE:BODY:TRUNK LID, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ENGINE AND ENGINE COOLING:COOLING SYSTEM, EXTERIOR LIGHTING:BACK UP LIGHTS, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE TRUNK IS LEAKING DUE TO A MISSING SEAL. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881112February 22, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER CONTACTED DEALER IN REFERENCE TO RECALL NUMBER 00V367000/ MANUDFACTURER'S RECALL 00S44. DEALER REFUSED TO CORRECT RECALL WORK.ALSO, VEHICLE WAS CURRENTLY OVERHEATING WHICH IS STATED IN RECALL. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559797February 21, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
THE SHIFTER DOES NOT SHIFT INTERMITTENTLY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559779February 21, 2001
STRUCTURE
BROKEN TRANSMISSION MOUNT BRACKETS AND BROKEN BOLT BROKE THE VACUUM HOSE RESULTING IN NO POWER BRAKES, THIS PROBLEM HAS OCCURED ON SEVERAL OCCASIONS AND THE MANUFACTURER HAS BEEN NOTIFIED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880827February 20, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HUMS AND CUTS OFF. PROBLEM HAS GOTTEN WORSE SINCE PURCHASE. ENGINE & FAN LIGHT CAME ON. EACH TIME VEHICLE HAS BEEN AT DEALER. DEALER CAN'T FIND A REMEDY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559690February 15, 2001
ELECTRICAL SYSTEM
SINCE OWNERSHIP OF THE VEHICLE IT HAS BEEN EXPERIENCING PROBLEMS CONTINUALLY, WITHIN THE FIRST THREE MONTHS THE VEHICLE WAS TOWED ON TWO OCCASIONS BECAUSE IT WOULD NOT START, POSSIBLY DUE TO ELECTRICAL SYSTEM PROBLEMS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740848February 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:STARTER ASSEMBLY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, UNKNOWN OR OTHER
APPROX. 3 WEEKS AGO, THE ORIGINAL BATTERY IN MY CAR WAS COMPLETELY DEAD . IT HAD SHOWED NO SIGNS OF LOSING POWER PRIOR TO THAT DAY. I BOUGHT A NEW BATTERY AND WHEN I HOOKED IT UP THE ENGINE STARTED TURNING OVER. THE KEYS WERE IN MY POCKET. AS A RESULT THE STARTER DIED. I HAD THE CAR TOWED TO A LOCAL SERVICE STATION. THEY REPLACED THE STARTER AND A CRACKED SERPANTINE BELT. A FEW DAYS LATER I WAS DRIVING FROM NJ TO PA WHEN I HEARD A STRANGE BUZZING SOUND UNDER MY HOOD AND I SMELT THE FAINT SMELL OF SOMETHING BURNING. I PULLED OVER, TURNED OFF THE IGNITION AND LOOKED UNDER THE HOOD. I DID NOT SEE ANYTHING OUT OF THE ORDINARY. THE CAR WOULD NOT START BACK UP. I HAD IT TOWED TO A NEAR BYE SERVICE STATION. AGAIN THE STARTER HAD TO BE REPLACED ALONG WITH A BURNED RELAY WIRE AND A BATTERY. WHEN I WENT TO PICK THE CAR UP, THE NEW BATTERY HAD DIED AND WE NOTICED SOME MORE BURNT WIRES NEAR THE FUSE BOX. I THAN HAD THE CAR TOWED TO HALDEMAN LINCOLN MERCURY IN ALLENTOWN, PA 610-797-5005. UNTIL THIS POINT I WAS RELUCTANT TO TAKE MY CAR TO THE DEALER BECAUSE THEY HAD BEEN EXTREMELY UNRESPONSIVE TO PAST ISSUES I HAVE HAD WITH THE TRANSMISSION SHIFTING DELAYED AND HARD AND ALSO WITH THE CHECK ENGINE LIGHT AND A ENGINE TIMING ISSUE. THESE ISSUES HAPPENED RIGHT AFTER MY WARRANTY EXPIRED AND DESPITE THREE SEPERATE LETTERS TO FORD, THE COMPANY DID NOTHING TO ADDRESS MY SITUATION. I CONVEYED THIS ENTIRE STORY TO THE SERVICE ADVISOR, MIKE SIEMONS, AT HALDEMAN LINCOLN MERCURY DEALERSHIP AND HE GAVE ME THE CUSTOMER SERVICE NUMBER FOR FORD. ON 2/10/01 I SPOKE WITH A CUSTOMER SERVICE REP. WHO STATED THAT HE WOULD RELAY MY REPORT TO A AREA ACCOUNT REP. WHO WOULD HELP REMEDY MY PROBLEM. I WAS INFORMED THE REP. WOULD CALL ME BY THE END OF BUSINESS TODAY. SO FAR HE HAS NOT CALLED. THE DEALERSHIP INFORMED ME TODAY THAT I NEEDED TO PAY $2K+ FOR A NEW WIRE HARNESS AND A 3RD STARTER IN AS MANY WEEKS. THEY ATTRIBUTE THE PROBLEM TO A BATTERY THAT LEAKED ACID. THIS ISN'T THE PROBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880350February 12, 2001
VISIBILITY:GLASS, SIDE/REAR
DRIVER'S SIDE WINDOW WILL NOT GO UP OR DOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740727February 11, 2001
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHEN ACCELERATING FROM STOP SIGN COIL SPRING SNAPPED, CAUSING FRONT END TO COLLAPSE, STRUT TO BE BENT, TIRE TO BE SHREDDED. WHILE THIS PART HAS NOT BEEN RECALLED YET, THIS VEHICLE HAS NEEDED MORE THAN $2000 IN REPAIRS IN THE LAST 9 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880250February 9, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880180February 8, 2001
VEHICLE SPEED CONTROL:LINKAGES
NHTSA RECALL 97 V 225 000/THROTTLE CABLE: VEHICLE EXPERIENCED SEPARATION OF THROTTLE CABLE. MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER RECALL DUE TO VIN. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740565February 7, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, EXTERIOR LIGHTING:BRAKE LIGHTS, UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
MY HEATER CONTROL KNOB FOR HIGH,MED,LOW ONLY WORK IN THE LOW POSITION. MY REAR BRAKE LIGHT HAD A LEAK,ALLOWING WATER TO FILL UP AND BLOW MY LIGHT BULBS.THERE IS A TICKING NOISE IN MY DASH AS IF MY TURN SIGNALS IS RUNNING, BUT NO FLASH ON THE INDICATORS. WHEN I SIGNAL TO TAKE TURNS IT WORKS FINE BUT WHEN NOT TURNING STILL MAKES CLICKING NOISE. TRANSMISSION WENT OUT IN OCTOBER 2000, I HEARD THIS IS A COMMON PROBLEM IN MY VEHICAL.. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879922February 6, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING VEHICLE STARTED TO SMOKE AND DIED. CONSUMER HAD ALREADY RECEIVED A RECALL LETTER FOR ENGINE SMOKING. CONSUMER SAID THIS WAS SAME THING THAT HAPPENED TOO HER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879971February 6, 2001
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:IGNITION:MODULE, ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE WOULD NOT PICK UP SPEED. LATER, IT WOULD KICK IN, AND SUDDENLY ACCELERATE. TOOK TO TRANSMISSION MECHANIC, AND WAS INFORMED NOT TRANSMISSION. TOOK TO ANOTHER MECHANIC, AND WAS INFORMED IT WAS TIMING BELT, AND THEN LATER NOT TIMING BELT, IT WAS HEAD GASKET WHICH WAS WARPED. ENGINE WAS REPLACED. THEN VEHICLE NOT ABLE TO BE STARTED RIGHT AWAY. SPARK PLUGS HAD BLOWN OUT. CURRENTLY, MECHANIC THINKS IT WAS ELECTRICAL SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740447February 5, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I RECIEVED A RECALL NOTICE IN THE MAIL CONCERNING MY 1995 MERCURY MYSTIQUE. WHEN I ASKED THE DEALER WHAT THE RECALL INVOLVED THE SERVICE ADVISOR SAID IT WAS TO REPLACED A FUSE FOR THE COOLING FAN MOTOR. AFTER TAKING THE CAR TO THE DEALER AND FOLLOWING THEIR INSPECTION THEY SAID THE COOLING FAN WOULD REQUIRE REPLACEMENT UNDER THE RECALL. MY CONCERN IS THAT ON YOUR WEB SITE UNDER THE RECALL DATABASE FOR MY CAR THERE IS A RECALL LISTED FOR 1994 THRU 1995 MYSTIQUES WITH THE 2.5 V6 ENGINE. MY CAR HAS THE 2.0L 4 CYLINDER ENGINE. I CALLED FORDS 1-800 CUSTOMER SERVICE NUMBER AND THEY TOLD ME THAT THIS RECALL AFFECTS ALL 2.5 V6 AND 2.0L 4 CYLINDER ENGINES ON 94/95 MYSTIQUES. THIS DOES NOT MATCH THE INFORMATION POSTED IN YOUR DATABASE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740208January 31, 2001
FUEL SYSTEM, GASOLINE
THERE IS A CONSTANT GAS SMELL DURING THE WINTER TIME. THE SMELL IS WORSE RIGHT AFTER FILLING THE CAR WITH GASOLINE AND ANYTIME THE CAR IS STARTED MORE THAN ONE TIME SUCH AS NEEDED TO TAKE CARE OF ERRANDS. THE SMELL IS SO BAD AT TIMES I AM AFRAID TO LEAVE THE CAR CLOSE TO THE HOUSE. I HAVE REPORTED THIS MANY TIMES AND THE FUEL PUMP WAS SUPPOSEDLY CHECKED AND THE FUEL FILTER REPLACED AT ONE POINT. GASOLINE HAS LEAKED AT TIMES FROM BEHIND THE PASSENGER SIDE FRONT WHEEL. THIS HAPPENS DURING THE WINTER MONTHS FOR THE MOST PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#740244January 31, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE WE HAVE PURCHASED THIS CAR ITS BEEN NOTHING BUT PROBLEMS. THE FIRST THING WAS THE BLOWER FOR THE HEATER AND AIR CONDITIONER WAS MAKING A LOUD RATTLING NOISE.THEN THE BRAIN FOR THE TRANSMISSION WENT OUT AND WOULD NOT ALLOW THE CAR TO SHIFT AUTOMATICALLY. NEXT, THE POWER STEERING PUMP LEAKED ,SO THAT HAD TO BE REPAIRED. THEN , HERE COMES A GOOD ONE...THE FRONT LEFT ROTOR AND CALIPOR WENT BAD..NOW THIS IS EVEN BETTER,TWO WEEKS AGO ON THE 11TH OF JANUARY, THE 2 REAR COIL SPRINGS BROKE WITHOUT WARNING, ALMOST CAUSING MY WIFE TO LOOSE CONTROL OF THE CAR. THIS ALSO CAUSED THE REAR BRAKES TO SEIZE UP AND WARP THE ROTORS AND CALIPORS. I INFORMED FORD OF THE PROBLEM AND THEY RESPONDED "THANK YOU FOR LETTING US KNOW OF YOUR PROBLEMS, THIS WILL HELP US BUILD BETTER PRODUCTS IN THE FUTURE." WE HAVE A CASE ID # 189341, THIS IS THE NUMBER FORD GAVE US. THANK YOU FOR LISTENING TO OUR PROBLEMS, HOPEFULLY YOU CAN HELP US AND MANY OTHERS THAT HAVE HAD SIMILAR PROBLEMS GET SOME REAL RESULTS!!S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879491January 31, 2001
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 15-20 MPH ENGINE FAILED DUE TO TIMING BELT COMING OFF. ENGINE HAD TO BE REBUILD. *AK THE TIMING BELT TENSIONER FAILURE CAUSED THE VEHICLE TO STALL AND DAMAGED THE CYLINDER HEAD AS WELL. THE DEALER RPLACED THE CYLINDER HEAD. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006358January 22, 2001
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
HEAD LIGHT SWITCH OVER HEATED SINCE THE CAR WAS NEW. GETS UNCOMFORTABLY WARM TO THE TOUCH. BLOWER SPEED SWITCH OVER HEATED, MELTED INTERNAL PLASTIC BASE SO FAN SPEED COULD ONLY BE SET AT TOP 2 SPEEDS. UPON REMOVAL FOR REPAIR FOUND THE POWER TERMINAL HAD ALSO OVER HEATED THAT THE COPPER WAS DISCOLORED AND THE PLASTIC INSULATION ON MATING CONNECTOR HAD BEGUN TO MELT AND DEFORM. ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****739799. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739684January 20, 2001
ELECTRICAL SYSTEM:WIRING
WIRING HARNESS IN THE VEHICLE FAILED AND CAUSED A FIRE THAT BURNED THE CAR TO THE GROUND. I SEE THAT ON THE RECALL PAGE THAT THERE IS A RECALL THAT INDICATES THAT THE VEHICLE COULD OVERHEAT AND START A FIRE. THIS VEHICLE NEARLY BURNED DOWN A HOUSE AND ANOTHER VEHICLE WHEN THE FIRE OCCURRED. THE FIRE MARSHALL ADVISED THAT THERE IS A MAGNESIUM COUPLER IN THE STEERING COLUMN THAT ONCE IT IGNITES IT IS BASICALLY IMPOSSIBLE TO EXTINGUISH. HELP.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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