Mercury Mystique Complaints

1,019 consumer complaints on file.

#731978September 20, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BOTH REAR COIL SPRINGS COMPLETELY BROKEN. FORD HAS ISSUED AN EXTENDED WARRANTY ON THE FRONT COIL SPRINGS, BUT REFUSES TO FIX THE REAR SPRINGS. I HAVE CONDUCTED MUCH RESEARCH AND HAVE LEARNED THAT THIS IS A WIDESPREAD PROBLEM WITH THE 1995 MYSTIQUE. FAILURE TO FIX THE SPRINGS MAY RESULT IN A PUNCTURED TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731708September 17, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT:MACPHERSON STRUT, SERVICE BRAKES, AIR:DISC:ROTOR
THIS MERCURY MYSTIQUE HAS BEEN A PROBLEM FROM THE FIRST TIME I DROVE IT. ALL OF THE RECALLS WERE SERVICED BY THE DEALER BUT I ALSO EXPERIENCED BOTH FRONT STRUTS BREAKING, THE FRONT SPRING BREAKING, THE FRONT ROTORS CRACKING AND THE LIST GOES ON. THE LAST STRAW WAS WHEN THE TRANSMISSION FAILED AT 74,000. THE COMPLETE UNIT WAS REPLACED AT A COST OF OVER $2,000!! I'VE READ THE LIST OF COMPLAINTS ON THE 95' MYSTIQUE AND IT'S MAKES ME WANT TO CRY. I WILL NEVER BY A FORD PRODUCT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731642September 16, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING IS LOST WHEN DRIVING THRU PUDDLES OR WET STREET. DOES NOT HAPPEN ALL THE TIME. BATTERY LIGHT REMAINS ON FOR SHORT DISTANCE AND BRAKES BECOME VERY NOISEY. CANNOT CONTROL CAR AT THIS POINT AND MUST STOP UNTIL POWER STEERING COMES BACK. ALMOST WENT OFF ROAD AND INTO BANK WHEN TURNING AND THIS HAPPENED. DEALERSHIP HAS NOT FIXED THIS PROBLEM YET, AND WILL BE TAKING THE CAR INTO THE SHOP TODAY BECAUSE THIS PROBLEM CONTINUES. 9/15/00. IT HAPPENS DURING RAIN, OF IF PUDDLES ARE IN PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731487September 14, 2000
STEERING:LINKAGES, SUSPENSION:FRONT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
THE CAR HAS HAD A HISTORY OF SUSPENSION, LINKAGE AND BEARING FAILURES SINCE IT WAS PURCHASED. MERCURY DEALERS AND MANUFACTURERS HAVE NOT BEEN HELPFUL. THE MECHANICS AT THE DEALER EXPLAINED TO ME OFF THE RECORD THAT THESE CARS HAVE A HISTORY OF FRONT END FAILURES HOWEVER, THE DEALER AND THE MANUFACTURER REFUSE TO ACKNOWLEDGE IT. YOU ARE INVITED TO TEST DRIVE THE CAR AND EXPERIENCE THE VIBRATION AND POOR HANDLING TO ASSIT YOU IN YOUR INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731021September 11, 2000
ELECTRICAL SYSTEM:WIRING
ELECTRICAL SYSTEM SUDDENLY FAILED WHILE DRIVING TO WORK. ONLY THE INTERIOR LIGHTS WOULD OPERATE AND THE EMERGENCY FLASHERS WOULD NOT COME ON FOR SAFETY. WHEN GEARSHIFT WAS PUT INTO "PARK" IT WOULD NOT COME OUT BECAUSE INTERLOCK IS ELECTRICALLY ACTIVATED (CAR COULD NOT BE PUSHED TO SAFE LOCATION OUT OF TRAFFIC). SEVERAL HEAVY GUAGE RED WIRES THAT CONNECT TO BATTERY POSITIVE TERMINAL (AND RUN UNDERNEATH THE BATTERY) LOST INSULATION AND SHORTED OUT CAUSING ABRUPT LOSS OF ELECTRIC POWER TO ALL ITEMS EXCEPT INTERIOR LIGHTS. FORD SENT LETTER 10/1999 EXTENDING WARRANTY FOR "CERTAIN" UNDERHOOD WIRING HARNESSES THAT COULD EXPERIENCE INSULATION CRACKING AND FAILURE, BUT WILL NOT ACCEPT WARRANTY CLAIM FOR MY SITUATION. I FEEL THIS IS A VERY UNSAFE CONDITION (THE CAR STALLED WITH ABSOLUTETLY NO WARNING) AND MAY EXIST ON OTHER MYSTIQUES AND CONTOURS. I HAVE ELECTRONIC IMAGES OF FAULTY WIRES AND FORD'S EXTENDED WARRANTY LETTER FOR YOUR INSPECTION. PLEASE CONTACT ME IF YOU NEED THIS INFORMATION. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731077September 11, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
POTENTIAL FOR ACCIDENT IF BROKEN SPRING TEARS TIRE. DEALER'S TECHNICIAN ESTIMATES THAT HE HAS SEEN FIVE SIMILAR FAILURES ON MYSTIQUES IN THE PAST YEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730963September 10, 2000
SUSPENSION:FRONT
I WHOULD LIKE TO KNOW WHAT CAN BE DONE ABOUT MY CAR I HAVE TALKED TO TWO OTHER PEOPLE WHO I DONT EVEN KNOW THAT DRIVE THE SAME CAR I HAVE. FRIST I WOULD LIKE TO SAY MY WHOLE FRONT END VIBRATES WHEN WE SIT A RED LIGHT OR STOP SING IN PARK OR REVERSE. ALSO EVERYTIME IT RAINS OR WE WASH OUR CAR AND THEN OPEN THE TRUNK WATER POURS OUT OF THE TAIL LIGHTS. AND MY WIRE HARNESS IS MELTED AND THE WIRES ARE BURNED UP, WE HAVE NO POWER MIRRORS, INTERIOR LIGHTS, RADIO. WE TOOK IT TO THE FORD DEALER IN SHARON PA AND GOT IT LOOKED AT $840.00 TO REPAIR. THIS CAR HAS BEEN A NIGHTMARE. I HAVE 3 MORE YEARS TO PAY ON THIS CAR. WE WERE TOLD TO DRIVE IT AS LITTLE AS POSSIBLE, DUE TO A POSSIBLE FIRE. THAT IS VERY HARD TO DO WHEN IT IS YOUR ONLY MEANS OF TRANSPORTATION. I WOULD REALLY LIKE IF YOU COULD HELP US OUT. I REALLY BELIEVE THAT THE YEAR 1996 MERCURY MYSTIQUE IS A BIG DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730680September 7, 2000
ELECTRICAL SYSTEM
PROBLEM IS UNRECOGNIZABLE TO DEALER AND IS A SAFETY HAZARD ON THE ROAD. THEY THINK IT IS AN ELECTRICAL PROBLEM. BASICALLY THEY ARE SAYING IT CAN'T BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730490September 6, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN GOING THROUGH A PUDDLE OF WATER (OF ANY SIZE) STEERING GET VERY DIFFICULT. ALSO WHEN HITTING BUMPS WITH ONE OF THE FRONT WHEELS THE ABS GOES OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730237September 5, 2000
SERVICE BRAKES, AIR:ANTILOCK
ABS SYSTEM IS LATE. THIS CAR STOPS VERY QUICKLY ON DRY PAVEMENT AND IT REQUIRES A VERY LONG DISTANCE TO STOP ON WET OR ICY CONDITIONS. THE CAR FEELS LIKE IT IS BEING PUSHED DURING ICY CONDITIONS. I HAVE RETURNED TO MY DEALER SEVERAL TIMES. THE FROUNT BRAKE PADS HAVE BEEN REPLACED AND THE HYDRAULIC PRESSURE HAVE BEEN CHECKED. THIS CAR DOES NOT FEEL SAFE! HOWEVER, THE DEALER SAYS THEY DO NOT KNOW WHAT TO DO. I HAVE COMPARED MY CAR TO OTHER OF THE SAME YEAR AND MODEL WHICH HAS CONVINCED ME THAT MY ABS SYSTEM IS NOT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869535September 5, 2000
EXTERIOR LIGHTING:HEADLIGHTS
DIRECTIONAL LAMP SOCKET KEEPS BLOWING BULBS. WHEN USING T BLINKER SYSTEM, RIGHT SIDE LIGHT FLICKERS VERY FAST BEFORE THE BULB BLOWS. DEAELR HAS BEEN CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869598September 5, 2000
SUSPENSION:FRONT
WHEN CONSUMER HAS AIR CONDITIONER ON AND IF HE PULLS UP TO A STOP SIGN VEHICLE SHAKE AND VIBRATES REAL BADLY. HE HAS CONTACTED THE DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729240August 27, 2000
PARKING BRAKE
HAND BRAKE FAILS TO HOLD CAR WHEN MOVING OR STOPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729263August 27, 2000
EXTERIOR LIGHTING
INTERIOR LIGHT HARNESS JUST BROKE OFF AND HIT ME IN THE HEAD WHILE I WAS DRIVING. THERE WAS NO APPLIED FORCE TO THE HARNESS, AND THE FORCE IT HIT ME WITH CAUSED ME TO MOMENTARILY LOOSE CONTROL OF MY CAR. THE PART SHOULD NOT HAVE BEEN SO CHEAPLY BUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554051August 25, 2000
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
THE TERMINAL AT THE HEADLIGHT SWITCH AND WIRING HARNESS FAILED PRIOR TO RECALL NOTICE 99V-103. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728875August 24, 2000
SUSPENSION:REAR
LOUD "CLUNK" IN THE RIGHT REAR SPING WHEN ANY WEIGHT IS IN THE BACK SEAT. CONTACTED FORD COMPANY, WHO HAS A EXTENDED WARRANTY ON THE FRONT SPRINGS. I WAS INFORMED THAT THEY HAD NO SUCH COVERAGE FOR THE REAR SPRING, ALTHOUGH THE SPRING ARE THE SAME AND CAN EXPERIENCE THE SAME CORRESION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868565August 24, 2000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHILE DRIVING A/C MOTOR STOPPED, CONSUMER TURNED OFF THE A/C SWITCH. THEN NOTICED SMOKE COMING FROM UNDER DASH, CONSUMER STOPPED, AND VEHICLE CAUGHT ON FIRE. ENTIRE DASHBOARD FELL OUT ON CONSUMER .*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#868420August 23, 2000
VEHICLE SPEED CONTROL, VEHICLE SPEED CONTROL:LINKAGES, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
INTERMITTENTLY WHEN SPEED CONTROL WAS ACTIVATED IT WOULD ACCELERATE BEYOND SET SPEED, EVENTUALLY CAUSING VEHICLE TO STALL OUT AND DIE. ALSO, INTERMITTENTLY VEHICLE WOULD ACCELERATE SUDDENLY AND UNEXPECTEDLY WHEN BRAKES WERE APPLIED. DEALER AND MANUFACTURER HAS BEEN NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728731August 22, 2000
TIRES
I AM AN OWNER OF 97 MERCURY MYSTIQUE GS, VIN 1MELM65L7VK621379. WHEN I DROVE MY CAR FOR SERVICE, THE MECHANICS TOLD ME TWO OF FIREHAWK GTA P205/60R15 REAR TIRES HAVE A LOT OF CRACKLES AND I SHOULD NOT DRIVE MY CAR ON HIGHWAY BEFORE I HAVE THEM CHANGED. I HAD THE SAME PROBLEM WITH THE TWO FRONT TIRES ABOUT ONE YEAR AGO, WHEN I CHANGED THEM AT MY OWN EXPENSE. THIS RECALLED ME RECENT FIRESTONE TIRE RECALLS. UNFORTUNATELY, THIS TYPE OF TIRE IS NOT INCLUDED IN THE RECALLED MODELS. NOW I THINK THIS KIND OF DEFECTIVE IS NOT INDIVIDUAL CASE. MY CAR HAS ONLY 26452 MILES AS OF TODAY. I WOULD LIKE TO SUGGEST YOU INVESTIGATE THIS TYPE FIREHAWK TIRES TOO, FIREHAWK GTA P205/60R15, FOR THE SAFETY OF MILLIONS OF FORD VEHICLE DRIVERS.( DOT NUMBER: TIRE SIZE: P205/60R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868212August 21, 2000
EXTERIOR LIGHTING:HEADLIGHTS
WHILE IT WAS RAINING DRIVER'S HEAD LAMP GOT SOAKED WITH RAIN, AND CAUSED LOW BEAM LIGHT TO GO OUT, WHICH MAY CAUSE VISUAL DIFFICULTIES. ALSO, PASSENGER'S SIDE WAS SOAKED. BUT, BULB DID NO GO OUT. DEALER SAID IT WAS A COMMON PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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