Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10177484December 20, 2006
TIRES:TREAD/BELT
1997 MOUNTAINEER FIRESTONE TIRE SEPARATED WHILE DRIVING. *TS THE CONSUMER WAS INFORMED THAT HE WOULD BE REIMBURSED FOR THE TIRES THAT HE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176576December 19, 2006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
MERCURY MOUTAINEER 2003, THE HATCH OF THE CAR JUST CAME DOWN AND HIT HER, SHE JUMPED BACK AND THE DOOR CONTINUED TO CLOSE AND THE WINDOW SHATTERED. CONTACT LEARNED THAT THE CAR DOOR HAS A SAFETY RECALL AND TOOK IT TO THE DEALERSHIP FOR REPAIR. CONTACT WAS TOLD THAT THE SAFETY RECALL HAD ALREADY BEEN REPAIRED ON HER CAR AND THAT SHE WOULD HAVE TO PAY TO HAVE IT REPAIRED AGAIN. CONTACT WANTS TO KNOW WHAT SHE CAN DO NOW. DOESN'T FEEL SHE IS RESPONSIBLE BECAUSE IT IS A SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175567December 8, 2006
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
DT*: THE CONTACT STATED WHILE DRIVING 25 MPH, A NOISE WAS HEARD AND THE AUTOMATIC STABILITY CONTROL LIGHT ILLUMINATED ON THE DASH AND THE VEHICLE PULLED TO THE RIGHT. IT WAS MANEUVERED OFF THE ROAD AND RESTARTED HOWEVER, THE DASH LIGHT CONTINUED TO ILLUMINATE. THE VEHICLE WAS DRIVEN TO THE DEALER WHO COULD NOT IDENTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175441December 7, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
DT*: THE CONTACT STATED "ON 8/23/04, THE REAR LIFTGATE WINDOW OF MY 2003 MERCURY MOUNTAINEER VIOLENTLY EXPLODED WHILE PARKED. THE FORCE OF THE EXPLOSION SENT GLASS FLYING INTO THE REAR OF MY VEHICLE AND INTO THE PARKING LOT. THE DEALER HAD MY CAR FOR 9 DAYS BEFORE FORD SENT A REPRESENTATIVE TO VIEW THE DAMAGE. AGAINST SEVERAL OPINIONS, FORD DENIED RESPONSIBILITY BECAUSE THERE WERE DOG CRATES IN THE BACK. THESE CRATES HAD BEEN IN MY MOUNTAINEERS FOR YEARS & DIDN'T EVEN COME CLOSE TO THE WINDOW. I FOUND DOZENS OF IDIOPATHIC EXPLODING LIFTGATE INCIDENTS ON THE NHTSA SITE FOR THE FORD EXPLORER AND MERCURY MOUNTAINEER - AT THE TIME, NHTSA ADVISED THAT FORD WAS ABOUT TO ISSUE A VOLUNTARY RECALL. I DID GET THE RECALL WEEKS AFTER THE INCIDENT, BUT MY ATTEMPTS TO OBTAIN REIMBURSEMENT FROM FORD FOR REPAIR OF THIS DEFECTIVE LIFTGATE GLASS FOR MYSELF AND MY INSURER WERE UNSUCCESSFUL. MY COMPLAINT MADE IT TO THE EXECUTIVE OFFICES OF FORD, BUT THEY WOULD NOT EVEN TALK TO ME BECAUSE MY INSURANCE COMPANY WAS NOT SUBROGATING - THE CLAIM WAS JUST TOO SMALL FOR MY INSURER TO PURSUE. HOWEVER, THERE IS A PRINCIPLE INVOLVED, AND I AM COMPLETELY DISGUSTED WITH FORD MOTOR COMPANY. I HAD THE CAR REPAIRED BY INSURANCE AFTER I PAID THE DEDUCTIBLE, AND THEN A COUPLE MONTHS LATER, THE RECALL WORK FOR THE LIFTGATE WAS DONE BY MY DEALER. RECENTLY, I NOTICED THAT THE NEW LIFTGATE HAS AN EVER ENLARGING CRACK DOWN THE CENTER OF THE LIFTGATE GLASS FRAME - MY DEALER SAYS IT IS NOT STRUCTURAL AND NOT TO WORRY, BUT DUE TO THE HISTORY OF THIS VEHICLE, I FEAR THAT ANOTHER EXPLOSION IS IMMINENT. I WAS IN THE CAR AT THE TIME OF THE FIRST EXPLOSION, AND IT WAS SCARY. I HAVE HAD A WARNING MAGNETIC SIGN PLACED ON THE REAR OF MY VEHICLE TO WARN PEOPLE TO STAY AWAY FROM THE REAR OF MY VEHICLE IN CASE OF ANOTHER EXPLOSION, AND MY DOG CRATES ARE NOW SHIELDED WITH A SUN BLANKET TO PROTECT FROM FLYING GLASS. FORD HAS CREATED SUCH BAD WILL WITH ME THAT THIS LIKELY WILL BE THE LAST FORD PRODUCT I OWN."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175439December 7, 2006
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY:HATCHBACK/LIFTGATE
DT*: THE CONTACT STATED "ON 8/23/04, THE REAR LIFTGATE WINDOW OF MY 2003 MERCURY MOUNTAINEER VIOLENTLY EXPLODED WHILE PARKED. THE FORCE OF THE EXPLOSION SENT GLASS FLYING INTO THE REAR OF MY VEHICLE AND INTO THE PARKING LOT. THE DEALER HAD MY CAR FOR 9 DAYS BEFORE FORD SENT A REPRESENTATIVE TO VIEW THE DAMAGE. AGAINST SEVERAL OPINIONS, FORD DENIED RESPONSIBILITY BECAUSE THERE WERE DOG CRATES IN THE BACK. THESE CRATES HAD BEEN IN MY MOUNTAINEERS FOR YEARS & DIDN'T EVEN COME CLOSE TO THE WINDOW. I FOUND DOZENS OF IDIOPATHIC EXPLODING LIFTGATE INCIDENTS ON THE NHTSA SITE FOR THE FORD EXPLORER AND MERCURY MOUNTAINEER - AT THE TIME, NHTSA ADVISED THAT FORD WAS ABOUT TO ISSUE A VOLUNTARY RECALL. I DID GET THE RECALL WEEKS AFTER THE INCIDENT, BUT MY ATTEMPTS TO OBTAIN REIMBURSEMENT FROM FORD FOR REPAIR OF THIS DEFECTIVE LIFTGATE GLASS FOR MYSELF AND MY INSURER WERE UNSUCCESSFUL. MY COMPLAINT MADE IT TO THE EXECUTIVE OFFICES OF FORD, BUT THEY WOULD NOT EVEN TALK TO ME BECAUSE MY INSURANCE COMPANY WAS NOT SUBROGATING - THE CLAIM WAS JUST TOO SMALL FOR MY INSURER TO PURSUE. HOWEVER, THERE IS A PRINCIPLE INVOLVED, AND I AM COMPLETELY DISGUSTED WITH FORD MOTOR COMPANY. I HAD THE CAR REPAIRED BY INSURANCE AFTER I PAID THE DEDUCTIBLE, AND THEN A COUPLE MONTHS LATER, THE RECALL WORK FOR THE LIFTGATE WAS DONE BY MY DEALER. RECENTLY, I NOTICED THAT THE NEW LIFTGATE HAS AN EVER ENLARGING CRACK DOWN THE CENTER OF THE LIFTGATE GLASS FRAME - MY DEALER SAYS IT IS NOT STRUCTURAL AND NOT TO WORRY, BUT DUE TO THE HISTORY OF THIS VEHICLE, I FEAR THAT ANOTHER EXPLOSION IS IMMINENT. I WAS IN THE CAR AT THE TIME OF THE FIRST EXPLOSION, AND IT WAS SCARY. I HAVE HAD A WARNING MAGNETIC SIGN PLACED ON THE REAR OF MY VEHICLE TO WARN PEOPLE TO STAY AWAY FROM THE REAR OF MY VEHICLE IN CASE OF ANOTHER EXPLOSION, AND MY DOG CRATES ARE NOW SHIELDED WITH A SUN BLANKET TO PROTECT FROM FLYING GLASS. FORD HAS CREATED SUCH BAD WILL WITH ME THAT THIS LIKELY WILL BE THE LAST FORD PRODUCT I OWN." UPDATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175165December 5, 2006
AIR BAGS:FRONTAL
DT*: THE CONTACT STATED THE VEHICLE LOST TRACTION, DUE TO ICE ON THE ROAD, AND HIT A GUARD RAIL, WHILE TRAVELING 20 MPH. THE VEHICLE IMPACTED THE GUARD RAIL HEAD ON, AND THE FRONTAL AIRBAGS FAILED TO DEPLOY. BOTH PARTIES WERE SECURED BY THE SEAT BELTS. A POLICE REPORT AND PHOTOS WERE TAKEN OF THE INCIDENT. THE VEHICLE WAS DRIVEN AWAY AFTER THE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED REPAIR SHOP AS INSTRUCTED BY THE INSURER. THE SERVICE DEALER AND MANUFACTURER WERE NOT ALERTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10175123December 4, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER - TRANSMISSION FAILED SEVERAL TIMES ON WAY TO WORK THIS MORNING WHILE PULLING ONTO HIGHWAYS. CAR TAKEN TO TRANSMISSION SHOP AND WE HAVE BEEN TOLD THAT THE TRANSMISSION IS GONE AND WILL COST $2,400 TO REPAIR. MECHANIC ALSO STATED THAT THIS IS A KNOWN PROBLEM IN MOUNTAINEERS BUT HAS NOT BEEN RECALLED AS IT IS NOT DEEMED A SAFETY HAZARD. APPARENTLY THE CAR MAKER HAS NOT BEEN IN SUCH A CAR WHEN THIS HAPPENS ON A BUSY FREEWAY! WE ALSO HAD NO INDICATIONS OF A PROBLEM PRIOR TO THIS HAPPENING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175374November 27, 2006
TIRES
1998 MOUNTAINEER'S TIRES WERE APART OF A RECALL AND CONSUMER IS REQUESTING REIMBURSEMENT. *TS THE VEHICLE WAS ORIGINALLY EQUIPPED WITH WILDERNESS AT TIRES WHICH WERE RECALLED. THE CONSUMER REPLACED THESE TIRE IN 2004 AFTER THE CONSUMER WAS ALMOST INVOLVED IN AN ACCIDENT AS RESULT OF THE FAULTY TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173806November 19, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE HATCH BACK DOOR ON MY MERCURY MOUNTAINEER SPLIT IN HALF FROM THE BASE OF THE WINDOW TO THE BOTTOM OF THE HATCH DOOR. I BELIEVE THE PLACEMENT OF THE MERCURY SYMBO LINER THE TOP CENTER OF THE HATCH WEAKENS THE HATCH CAUSING IT TO SPLIT WITH USE AND / OR WITH A SUDDEN CHANGE IN TEMPERATURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173616November 15, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 MERCURY MOUNTAINEER WITH 58,000 MILES. I BOUGHT THIS CAR, SO MY WIFE WOULD HAVE SOMETHING SAFE TO DRIVE. SO FAR, I BELIEVE THAT THIS CAR IS UNSAFE. THE TRANSMISSION DOESN'T SHIFT RIGHT. IF SHE WERE TO TRY TO CROSS A BUSY INTERSECTION OR TO ATTEMPT TO MERGE AND THIS WERE TO OCCUR, IT COULD BE A TRAGEDY. I LOOKED THROUGH YOUR SERVICE BULLETINS. I BELIEVE WHAT I REFER TO IS DOCUMENTED. 10014089. THIS CAR IS ALMOST NEW. FORD SHOULD PAY FOR IT TO BE FIXED. PLEASE FORCE A RECALL! THANKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173066November 9, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED RECALL LETTER # 02S28 WAS RECEIVED REGARDING THE SEAT BELT. WHEN THE VEHICLE WAS TAKEN TO A SERVICE DEALER TO REPLACE SEAT BELT BOLT, THE CONTACT REQUESTED TO HAVE A REMOTE DOOR OPENER INSTALLED ON THE VEHICLE, AS WELL. WHILE THE SERVICE DEALER WAS ATTEMPTING TO INSTALL THE REMOTE DOOR OPENER, THERE WERE PROBLEMS PROGRAMMING THE REMOTE WHICH RESULTED IN A MALFUNCTION OF THE DRIVER SIDE DOOR. THE DRIVER DOOR WOULD NOT LOCK OR UNLOCK. THE CONTACT EXPRESSED UNHAPPINESS WITH THE LONG WAIT AND THE RUN AROUND FROM THE DEALER IN REPAIRING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173084November 9, 2006
STRUCTURE:BODY:TAILGATE
TAILGATE HAS DEVELOPED CRACK IN THE PLASTIC OF THE GATE. THE PLASTIC IS BONDED TO THE REAR WINDOW GLASS. APPARENTLY DISSIMILAR EXPANSION COEFFICIENTS RESULT IN CRACKING OF THE GATE. LOCAL REPAIR SHOP HAS REPLACED 3 IN THE LAST MONTH, NOT INCLUDING MINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173257October 30, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER COMPLAINT CONCERNING VEHICLE CATCHING ON FIRE . *TS THE VEHICLE CAUGHT ON FIRE ON 8/25/06. THE RECALL REPAIR FOR THE CRUISE CONTROL DEACTIVATION SWITCH WAS SCHEDULED FOR 8/28/06. THE CONSUMER FEELS THAT THE SWITCH WAS THE CAUSE OF THE FIRE. THE CONSUMER IS REQUESTING THE BLUE BOOK VALUE FROM THE MANUFACTURER. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10172051October 28, 2006
POWER TRAIN, SUSPENSION
BOUGHT USED FROM A DEALER 10-05 WITH 71328 MILES. CHECKED OUT BY MECHANIC. NO PROBLEMS W/ DRIVE TRAIN, TRANNY, OR SUSPENSION, EXCEPT TO CHANGE FLUIDS IN DIFFERENTIALS (REAR & FRONT). DID THIS FIRST WEEK WE OWNED IT & WATER FOUND IN REAR DIFFERENTIAL. 1ST OWNER'S RECORDS CAME WITH CAR. ALL SERVICES WERE DONE (NO MENTION OF PROBLEMS). I SERVICED IT EVERY 2-3000 MILES. ON 4-27-06 THE TRANNY FLUSHED, & THE REAR DIFFERENTIAL & TRANSFER CASE SERVICED. MILEAGE WAS 85857. 2 NEW TIRES PUT ON FRONT ON 5-25-06 (FLAT TIRE). ON WAY HOME (18 MI. INTO 35 MI. DRIVE), FRONT END STARTED TO FAIL. COULDN'T FIND SOURCE OF LEAKING FLUID. DRIVE HOME. NEXT MORNING, TRIED TO RETURN TO MECHANIC WITH CAR. MADE IT ABOUT 25 OF THE 35 MILES TO TOWN BEFORE FRONT END FAILED. MECHANIC SHOWED US THE GEARS FROM THE DIFFERENTIAL--THE "TEETH" WERE SHEARED COMPLETELY OFF 1/3 OF IT--REMAINING TEETH SHEARED DOWN BY AT LEAST 50%. FRONT DIFFERENTIAL WAS REPLACED, ALSO 4 BALL JOINTS, SEALS FOR BOTH SHAFTS, BRAKE PADS (FROM DIFFERENTIAL FLUID DAMAGE) WERE REPLACED. ALL 4 WHEELS HAD BEARINGS REPACKED. 2 MORE TIRES BOUGHT. WITHIN 1 WEEK, BEGAN HEARING NOISE AGAIN FROM DRIVE TRAIN. CAR BACK AT MECHANIC ON 6-20-06. THE NOISE NOW FROM REAR TRANSFER CASE. IT WAS FLUSHED 2 TIMES (FLUID FILLED WITH FINE METAL FRAGMENTS). THE REAR DIFFERENTIAL FLUID ALSO CHANGED. MECHANIC SAID 4-6 MONTHS UNTIL REAR END FAILED. I'VE NOW LOST THE REAR END--ALSO HAVE TO REPLACE ALL 4 SETS OF WHEEL BEARINGS & REPLACE ALL AXLES. WILL RE-ASSESS FRONT DIFFERENTIAL AFTER REAR IS FIXED. WE'VE CONTACTED FORD, NO RECALLS FOR OUR CAR. THEY'LL NOT MAKE ANY REPAIRS OR REIMBURSE FOR FAULTY EQUIPMENT. I'M NOT ORIGINAL OWNER & WARRANTY HAS EXPIRED. IT DOESN'T QUALIFY FOR STATE LEMON LAW (MILEAGE). THERE'S AT LEAST 31 PROBLEMS AND 18 COMPLAINTS ON YOUR WEBSITE THAT I'VE HAD IN THE 1 YEAR SINCE I BOUGHT THIS CAR. THIS IS A FORD ISSUE. I JUST WANT TO RE-COUP MY $4000+ IN REPAIR COSTS & TRADE IT OFF FOR A NON-FORD SUV. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171842October 25, 2006
AIR BAGS:SIDE/WINDOW
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH ON A COUNTRY ROAD, BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT WAS WEARING A SEAT BELT, AND NO INJURIES WERE SUSTAINED. THE DEALER AND MANUFACTURER WERE ALERTED. UPDATED 12/28/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170866October 15, 2006
ELECTRICAL SYSTEM:WIRING
THE VEHICLE STALLS IN DRIVE WITHOUT WARNING. THE DEALERSHIP HAS BEEN UNABLE TO DETERMINE AND FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170754October 13, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
DT*: THE CONTACT STATED WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP TO ROTATE THE TIRES, THE MECHANIC NOTICED OIL LEAKING FROM THE REAR DIFFERENTIAL SEALS. NO WARNING LIGHT ALERTED THE CONTACT OF THE LEAK. THE MANUFACTURER WAS CONTACTED, AND INFORMED THERE WAS NO RECALL FOR THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170697October 12, 2006
AIR BAGS
DT*: THE CONTACT STATED THE VEHICLE WAS IN TWO ACCIDENTS AND THE AIRBAGS DID NOT DEPLOY. IN THE FIRST ACCIDENT WHICH OCCURRED IN JULY 2005, THE VEHICLE WAS STOLEN WHEN THE ACCIDENT OCCURRED AND THE AIRBAGS DID NOT DEPLOY. THE SECOND ACCIDENT IN OCTOBER 2006, THE VEHICLE WAS HIT AT AN INTERSECTION AND THE AIRBAGS DID NOT DEPLOY. THE OTHER VEHICLE RAN A RED LIGHT AT 50 MPH WHEN IT IMPACT THE VEHICLE WHICH WAS IMMOBILE. THE OTHER VEHICLE FLIPPED OVER AND THERE WERE THREE INJURIES. THERE WERE NO INJURIES IN THE CONTACT'S VEHICLE. THE AIRBAG WARNING LIGHT WAS NOT ILLUMINATED PRIOR TO, DURING OR AFTER THE ACCIDENT. THE VEHICLE WAS INSPECTED BY THE SERVICE DEALER AFTER THE FIRST ACCIDENT WHO DETERMINED THERE WERE NO PROBLEMS WITH THE AIRBAGS. THE VEHICLE HAS NOT BEEN TO THE SERVICE DEALER AFTER THE SECOND ACCIDENT. A POLICE REPORT WAS FILED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10170497October 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BOUGHT OUR MOUNTAINEER NEW IN 2003. WE HAVE HAD NUMEROUS PROBLEMS, BUT THE WORST HAS BEEN WITH THE TRANSMISSION. WE HAVE CONSISTENTLY TAKEN OUR VEHICLE TO DEALERSHIPS FOR SERVICE, BUT ARE CONTINUALLY TOLD THAT THEY CANNOT "REPLICATE THE PROBLEM AT THIS TIME". THE TRANSMISSION HAS ALWAYS SHIFTED HARD, BUT DEALERSHIPS SIMPLY TELL US IT JUST SHIFTS HARD. IN JANUARY OF 2006 THE OVERDRIVE LIGHT WAS FLASHING AND THE CHECK TRANSMISSION LIGHT WENT ON. I TOOK IT INTO THE DEALER WHO TOLD US WE HAD TO HAVE THE TORQUE CONVERTER REPLACED AS THEY FOUND METAL SHAVINGS IN THE PAN. WE PAID OVER $1300 BELIEVING THIS WOULD SOLVE THE SHIFTING PROBLEM, IT DID NOT. AT THE END OF JUNE I TOOK IT INTO ANOTHER DEALERSHIP FOR AN OIL CHANGE AND TRIP INSPECTION. I MENTIONED AGAIN THAT IT SHIFTS HARD. THEIR TECH LOOKED AT IT, FOUND METAL IN THE PAN AND SAID THE TRANSMISSION NEEDED TO BE REPLACED (AT LESS THAN 55,000). APPARENTLY THE TORQUE CONVERTER FORD SENT TO THE FIRST DEALERSHIP WAS FAULTY, CAUSING THE TRANSMISSION TO NEED REPLACEMENT. FORD DID PAY FOR REPLACEMENT OF THE TRANSMISSION, GIVING US ABOUT A 45 DAY WARRANTY (AS THE WARRANTY STARTED FROM THE DAY THE TORQUE CONVERTER WAS FIRST REPLACED). WE THOUGHT SURELY THAT WOULD FIX THE SHIFTING PROBLEMS. NO...STILL SHIFTS HARD. IF WE COULD SELL THIS THING FOR ANYWHERE NEAR WHAT WE OWE...IT WOULD BE GONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170537October 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MERCURY MOUNTAINEER MILEAGE 72465. AT THIS TIME IT STARTED TO SHUDDERING DURING UP SHIFTS FROM 1ST TO 2ND GEAR. I TOOK IT TO PITCOCK AUTO REPAIR IN RICHARDSON, TX. THEY DID A DIAGNOSTIC TEST AND FOUND NO CODES THEY FLASHED THE COMPUTER TO RESET ALL SETTINGS AND I DROVE THE VEHICLE FOR ABOUT 10 DAYS AND RETURNED IT TO THEM WHO THEN TOOK IT TO A EAGLE TRANSMISSION IN PLANO TX. THEY ALSO DID A DIAGNOSTIC CHECK BUT THE TRANSMISSION HAD NO CODES! IT WAS THEN REMOVED AND OVER HAULED IT WAS THEN FOUND OUT THAT THE #1,2 CLUTCHES WERE ALMOST GONE AND THE # 3 WAS COMPLETELY WORN OUT. THE TRANSMISSION WAS OVER HAULED AND TEST DRIVEN WHEN A OVER DRIVE LIGHT CAME"ON" THE TRANSMISSION WAS AGAIN REMOVED AND ALL ITEMS WERE CHECKED AGAIN REINSTALLED DURING THE TEST DRIVE AGAIN THE OVER DRIVE LIGHT CAME "ON". THEY REMOVED AND REPLACED THE VALVE BODY TEST DRIVEN AND THE SAME PROBLEM THE TRANSMISSION WAS AGAIN REMOVED AND THE FOLLOWING ITEMS WERE CHANGED(# OF TIME CHANGED) VALVE BODY (2),CONVERTER(2),FLASHED COMPUTER (2), REPLACED THE SEALS/GASKETS (3) AND MANY TEST DRIVES WITH SAME PROBLEM! EAGLE TRANSMISSION WAS ON THE NET WITH OTHER TRANSMISSION REPAIR PEOPLE AND ALL OF THEM COULD NOT HELP THEM TROUBLE SHOOT THIS PROBLEM AS NONE OF THEM HAD EVER SEEN THIS HAPPEN! THE VEHICLE WAS THEN TAKEN TO A LOCAL FORD DEALER WHO AFTER DOING A DIAGNOSTIC TEST TOLD EAGLE THEY WOULD HAVE TO REPLACE ALL ITEMS AGAIN! THE MANGER OF EAGLE HAD JUST RECEIVED THE GEARS , SEPTEMBER 2006 AND IN IT THEY HAD THE CORRECTION FOR THIS PROBLEM WITH A KIT FROM SONNAX WITH THE PART NUMBER OF 56947J-15K, THEY ORDER THE KIT AND IT CORRECTED THE PROBLEM! ALL THIS HAPPENED JUST AFTER THE WARRANTY EXPIRED. TO HAVE A FORD DEALER WHO HAD NO IDEA OR WHAT TO DO TO FIX THE PROBLEM WAS SOME THING THAT I OR EAGLE DIDN'T EXPECT! I WAS LUCKY THAT I HAD TAKEN IT TO EAGLE AND PITCOCK AS I COULD HAVE PAID TWICE WHAT I AGREED TO WHICH WAS $2500.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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