Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10184810March 12, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION KEY WOULD NOT TURN WHEN WE ATTEMPTED TO START 2004 MERCURY MOUNTAINEER. AS A RESULT, WE COULD NOT START CAR. WE HAD NOT NOTICED ANY PREVIOUS PROBLEMS WITH THE IGNITION. CAR HAD TO BE TOWED TO DEALER. DEALER DRILLED OUT IGNITION CYLINDER AND BUILT AND INSTALLED NEW CYLINDER, WHICH APPEARED TO FIX PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184766March 11, 2007
VEHICLE SPEED CONTROL
THROTTLE POSITION SENSOR FAILED IN 2004 MERCURY MOUNTAINEER. CAR ABRUPTLY STOPPED ACCELERATING WHILE TRAVELING AND CAME TO A STOP. FORTUNATELY I WAS IN A NEAR-EMPTY PARKING LOT WHEN THIS OCCURRED. IT COULD HAVE BEEN A VERY DANGEROUS SITUATION HAD THIS OCCURRED WHILE I WAS ON THE ROAD. AFTER THE CAR CAME TO A STOP, I WAS UNABLE TO MOVE IT FORWARD FOR MORE THAN ABOUT 100 YARDS. IT HAD TO BE TOWED. DEALER DETERMINED THAT LOSS OF ACCELERATION WAS DUE TO "TP OPEN INTERMITTENT." DEALER FIXED PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184207March 5, 2007
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 1997 MERCURY MOUNTAINEER WITH 120000 FAILURE MILEAGE AT 30 MPH ON A WINDY DAY THE HOOD LATCH FAILED AND THE HOOD OPENED. THE HOOD HINGES STOPPED THE HOOD FROM SLAMMING INTO THE FRONT WINDSHIELD. THE VEHICLE HAD NOT BEEN TAKEN TO THE DEALER AND HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 120000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183979March 2, 2007
LATCHES/LOCKS/LINKAGES, LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE REAR LIFT GATE SEEMINGLY IS OPEN ALTHOUGH ALL THE DOORS OF THE CAR ARE CLOSED IT STILL SHOWS A "DOOR AJAR" SIGN IN THE INFORMATION PANEL IN THE DASHBOARD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183322February 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TAILGATE HAS A "STRESS FRACTURE CRACK" BELOW THE WIPER ASSEMBLY AND TRAVELING APPROXIMATELY 6" DOWN TO THE LOGO ON THE TAILGATE. THERE WAS NO IDENTIFIED REASON FOR CRACK TO OCCUR. VEHICLE TAKEN TO DEALERSHIP LOCAL SERVICE MANAGER INDICATED THAT THERE HAVE BEEN APPROXIMATELY 500 REPORTED INCIDENTS OF THIS TYPE HOWEVER FORD/MERCURY HAS NOT ISSUED A RECALL. RECOMMENDED BUYING A NEW TAILGATE FOR $500. THE CRACK INDICATES A MANUFACTURER'S DEFECT THAT COMPROMISES THE STRUCTURAL INTEGRITY OF THE TAILGATE ASSEMBLY. I'M CONCERNED ABOUT PUTTING PEOPLE IN THIRD ROW BENCH AND/OR THE CONSEQUENCES OF GETTING STRUCK FROM THE REAR WITH THE EXISTING TAILGATE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183009February 20, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR PASSENGER POWER WINDOW NOT OPERATING PROPERLY. IT WILL GO DOWN, BUT NOT GO UP, EITHER FROM PASSENGER DOOR SWITCH OR DRIVER'S SWITCH. BOTH SWITCHES AND MOTOR REPLACED AT FIRST REPAIR SHOP BUT COULD NOT FIX THE PROBLEM. MY LOCAL MERCURY DEALER ALSO WANTED TO REPLACED BOTH NEW SWITCHES AND NEW MOTOR CLAIMING ALL THREE WERE STILL BAD. TWO WEEKS, AND THREE SHOPS LATER, A FORD DEALER IN THE NEXT TOWN OVER SAID BOTH SWITCHES AND MOTOR WERE FINE ( I ALREADY KNEW THAT). HE FOUND A BROKEN WIRE BEHIND THE EMERGENCY BRAKE PEDAL BEHIND THE DASH PANEL. A NEW SECTION OF WIRE WAS SPLICED IN, BUT THEY ARE NOT SURE HOW OR WHY THIS WIRE BROKE IN AN UNEXPOSED LOCATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182938February 19, 2007
UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC
BRAKE PEDAL RUBBER COVER CAME OFF DURING BRAKING. FOOT SLIPPED TO ACCELERATOR CAUSING CAR TO LEARCH FORWARD HITTING REAR OF PARKED CAR AND CAUSING DAMAGE TO THAT CAR. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10182511February 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPED BETWEEN 2ND AND 3RD GEARS,AND BETWEEN 3RD AND 4TH. RPM RACED HIGH. OD LIGHT WOULD FLASH, CHECK ENGINE LIGHT CAME ON. RPM'S WOULD RACE HIGH, BUT THE VEHICLE WOULD NOT MOVE, THEN SUDDENLY CATCH. TRANSMISSION HAD TO BE REBUILT WITH ONLY 56K MILES. TWO WEEKS IN THE SHOP, $600. REPAIR BILL. VEHICLE HAS BEEN PROPERLY MAINTAINED AT THE DEALERSHIP AND HAS ALL SERVICE RECORDS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182338February 12, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*- THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER, WHILE DRIVING AT A SPEED15 MPH THE CONTACT APPLIED THE BRAKES THE REAR WHEEL LOCKED, CAUSING THE VEHICLE TO SPIN OUT INTO THE LEFT SIDE OF THE ROAD. THE REAR END OF THE VEHICLE HIT A PHONE BOOTH. AT THE TIME OF THE INCIDENT THERE WERE LIGHT FLURRIES FALLING. THE CONTACT STATED THAT THE VEHICLE HAD BRAKE SERVICE WORK DONE IN DECEMBER 2006. THE FAILURE AND CURRENT MILEAGE WERE 70000.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10182172February 10, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR MIDDLE HATCHBACK HAS CRACK IN MOLDING FROM BOTTOM OF WINDOW ALL THE WAY DOWN. POSSIBLY DUE TO COLD WEATHER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181889February 7, 2007
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* - THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. ON 11/20/06 THE CONTACT'S HEATER ON/OFF SWITCH WOULDN'T ALLOW HER TO TURN THE HEATER OFF. THE CONTACT HAD TO DRIVE WITH THE WINDOWS ROLLED DOWN. THE CONTACT ALSO ATTEMPTED TO TURN THE VEHICLE OFF AND RESTART AND THE FAILURE CONTINUED TO OCCUR. WHILE DRIVING ON 12/18/06 AT 35MPH THE ENGINE STALLED AND THE VEHICLE SHUT OFF. THE WARNING INDICATOR LIGHT READ CHECK ENGINE, LOW PRESSURE PRIOR TO THE FAILURE. THE FAILURE ALSO OCCURRED ON 1/19/07. EACH TIME THE FAILURE OCCURRED THE CONTACT WAS USING THE CRUISE CONTROL. THE VEHICLE HAS BEEN DIAGNOSED AND FOUND THE VEHICLE TO BE OPERATING NORMALLY. THE MECHANIC HAS ALSO DRIVEN THE VEHICLE TO DIAGNOSE IT SINCE THE LAST FAILURE AND HAS EXPERIENCED NO FAILURES. SHE WAS ADVISED THAT THE SERVICE MANAGER WOULD CONTACT HER RE: THE FAILURE AND AFTER THE INITIAL CONTACT, SHE HASN'T RECEIVED ANY CALLS FROM HIM. AFTER 15 TO 20 MINUTES, THE VEHICLE WILL RESTART. THE MOST RECENT INCIDENT ALMOST CAUSED A COLLISION WITH A HEAVY DUTY TRUCK. THE MECHANIC ALSO STATED TO HAVE THE VEHICLE TOWED IF THIS REOCCURS. THE CONTACT DOES NOT WANT TO DRIVE THE VEHICLE DUE TO THE SAFETY RISK INVOLVED. THE CURRENT AND FAILURE MILEAGE WAS 13,000. THE MECHANIC ALSO ASKED IF A LIGHT WAS PRESENT ON THE WINDSHIELD AT THE TIME OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181644February 2, 2007
AIR BAGS:SIDE/WINDOW
2003 MERCURY MOUTAINEER'S CURTAIN AIR BAGS DEPLOYED FOR NO REASON WHILE DRIVING 45 MPH**CC FORD WAS CONTACTED AND REFUSED TO COVER ANY REPAIR EXPENSES BECAUSE THE VEHICLE HAD OVER 50000 MILES ON IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181352February 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
PLEASE SEE THE ISSUE ABOUT THE TRANSMISSION NOT GOING INTO PARK PROPERLY. VERY DANGEROUS.... MR. MARK FIELDS, PRESIDENT OF FORD MOTOR COMPANY RE: VIN#[XXX] I OWN A 2003 MERCURY MOUNTAINEER, WITH 28000 MILES ON IT, WHICH I PURCHASED NEW FROM LAKEWOOD FORD IN NOV. 2003. IN 2005, I BROUGHT MY CAR IN WITH A FEW MINOR PROBLEMS, AT WHICH TIME I EXPLAINED TO THE SERVICE TECH THAT THE CAR WAS NOT SHIFTING INTO PARK PROPERLY AND WAS STICKING. AFTER HAVING THE CAR FOR A DAY, THEY RETURNED IT TO ME SAYING THEY COULDN'T FIND ANYTHING WRONG. YESTERDAY, MY WIFE TOOK AN ENTIRE DAY AND RENTED A CAR, SO THAT WE COULD BRING IT INTO FREEWAY FORD TO HAVE THEM CHECK THE TRANSMISSION AGAIN. THE SERVICE MANAGER OLEY SEEMED NICE ENOUGH IN HANDLING THE MATTER BUT THEN AT THE END OF THE DAY REPORTED BACK TO US THE FOLLOWING; 1)THE TRANSMISSION PROBLEM WAS SOMETHING TO DO WITH A SHIFT LOCK OUT AND IT WOULD COST US $265 DOLLARS TO REPLACE AND WAS NOT COVERED UNDER THE WARRANTY. THE WARRANTY ISSUE WITH THE TRANSMISSION IS UNACCEPTABLE AND I WOULD LIKE YOUR TEAM TO RECONSIDER. FIRST, IT IS INDEED PART OF THE POWER TRAIN AND IT IS UNFATHOMABLE TO ME THAT ANY COURT OF LAW WOULD CONSIDER IT OTHERWISE. SECOND, I'D THINK THIS IS A SAFETY ISSUE AS WELL, AND SHOULD SOMETHING HAPPEN WHERE THE CAR SLIPS OUT OF PARK AND KILLS SOMEONE, I CAN'T IMAGINE THE NHTSA WOULD FIND NO FAULT UPON YOUR COMPANY. I FRANKLY WAS TOTALLY SHOCKED AT THE RESPONSE I GOT FROM THE DEALER. I'VE OWNED MANY BRANDS OF NEW CARS, AND NO ONE HAS EVER CLAIMED SOMETHING AS OBVIOUS AS THIS (WITH DOCUMENTED HISTORY!) AS NOT COVERED IN WARRANTY. I CONSIDER MYSELF A PRETTY FAIR PERSON AND I'M NOT ONE TO MAKE A BIG ISSUE OUT OF SOMETHING BUT THIS IS JUST WRONG! IF THIS IS YOUR POLICY, IT'S NOW VERY CLEAR WHY FORD IS A FAILING COMPANY. THIS IS THE TYPE THING THAT WILL SHOW UP ON U-TUBE AND JUST CONTINUE LOSS OF CUSTOMER LOYALTY. *NM *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179548January 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 MERCURY MOUNTAINEER THAT HAS 59,000 OR SO MILES ON IT. I JUST HAD TO HAVE THE TRANSMISSION REPLACED. I NOW KNOW THAT THIS WAS THE FIRST SYMPTOM THOUGH AT THE TIME I DIDN'T THINK MUCH ABOUT IT, THE CAR WOULD NOT GO INTO GEAR RIGHT AWAY WHEN I SHIFTED INTO REVERSE OR DRIVE. IT WOULD REV A LITTLE BEFORE GOING INTO GEAR. THEN IT STARTED TO VIBRATE WHEN IT WOULD SHIFT GEARS WHILE DRIVING. ULTIMATELY, I HAD TO HAVE THE TRANSMISSION COMPLETELY REBUILT,( REPLACED TORQUE CONVERTER, THE TRANSMISSION CASE WAS REPAIRED, THE SEALS AND BANDS REPLACED) AT A COST OF $3070.00. I HAD THE WORK DONE AT AAMCO SO I DON'T KNOW IF THE OLD PARTS ARE STILL AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179251January 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
THE TRANSMISSION IN MY 2006 MERCURY MOUNTAINEER HAS "POPPED" INTO REVERSE TWICE ONCE IT WAS PLACED INTO PARK, CAUSING IT TO ROLL BACKWARDS. IT ALSO ROLLS FORWARD AND BACKWARDS WHEN PLACED IN PARK UNTIL IT "CATCHES" AND FINALLY LOCKS IN PLACE. WHEN CLIMBING HILLS OR STEEP GRADES, THE TRANSMISSION WILL SURGE, AND WHEN COMING TO A STOP, THE TRANSMISSION WILL SHIFT HARD AND JERK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179046January 18, 2007
STRUCTURE:BODY:TAILGATE
A LARGE CRACK SPONTANEOUSLY FORMED RUNNING VERTICALLY DOWN THE PANEL OF THE REAR LIFTGATE OF OUR 2002 MERCURY MOUNTAINEER NEAR THE EMBLEM. I HAVE NOT BEEN ABLE TO ASCERTAIN IF THE CRACK HAS LED TO A FAILURE OF THE TAILGATE INTEGRITY AS FAR AS WATERPROOFING IS CONCERNED. *JB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178921January 17, 2007
VEHICLE SPEED CONTROL
TL* - THE CONTACT STATED THAT WHILE HER 1998 MERCURY MOUNTAINEER WAS PARKED, THE CONTACT HEARD A LOUD NOISE COMING FROM HER VEHICLE. SHE NOTICED THAT HER VEHICLE HAD FLAMES COMING FROM UNDER THE HOOD. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. THE CONTACT FEELS THAT THE CAUSE OF THE FIRE WAS DUE TO NHTSA CAMPAIGN ID NUMBER : 00V422000( VEHICLE SPEED CONTROL). THE CONTACT CAN PROVIDE PICTURES, AS WELL AS, COPY OF THE INCIDENT REPORT. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10178297January 10, 2007
STEERING
MY DRIVE TO WORK IS ~ 14 MILES, ON 1/8/2007 WHILE PULLING INTO A PARKING SPACE (TRAVELING AT A VERY LOW RATE OF SPEED) MY VEHICLE LOST POWER STEERING. I ACTUALLY THOUGHT THE VEHICLE STALLED, BUT AFTER COMING TO A STOP I PRESSED THE GAS PEDAL AND THE VEHICLE WAS STILL RUNNING, THE POWER STEERING CAME BACK, I TURNED THE STEERING WHEEL ALL THE WAY LEFT AND THEN RIGHT A NUMBER OF TIMES. I SEE A SIMILAR COMPLAINT (ODI ID NUMBER: 10038075), THIS HASN'T HAPPENED SINCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178065January 8, 2007
POWER TRAIN:DRIVELINE
WE PUT TWO NEW TIRES ON THE FRONT OF THE VEHICLE IN JULY 2006 ON OUR 2004 MERCURY MOUNTAINEER AWD. IN DEC 2006 WE TOOK THE VEHICLE INTO THE DEALER SOUTH HILLS LINCOLN MERCURY FOR A TRANSMISSION PROBLEM AND STATE AND EMISSION INSPECTION. THE DEALER FIXED PROBLEM WITH TRANSMISSION, AND DID INSPECTIONS. THEN TWO WEEKS LATER,ON NEW YEARS EVE, WE BROKE DOWN. VEHICLE WAS TOWED TO NEAREST FORD DEALER IN BEDFORD, PA. THE BEDFORD DEALER SAID DUE TO THE DIFFERENT "CIRCUMFERENCE" OF THE NEW TIRES ON THE FRONT AND THE OLDER TIRES IN THE REAR IT RUINED THE DIFFERENTIAL AND TRANSFER CASE ON THE HIGHWAY. OUR MANUAL STATES NOTHING ABOUT THIS ONLY SAYS TO PUT ON THE SAME STYLE AND TYPE OF TIRE WHICH WE DID. THEY SAID THE CIRCUMFERENCES OF THE TIRES CAN NOT BE MORE THAN 1/4" DIFFERENT. THE FACTORY REP SAYS IF WE WOULD HAVE TAKEN THE CAR TO THE DEALER FOR TIRES THEY WOULD HAVE TOLD US THIS. THEY ARE BLAMING THE TIRE DEALER FOR NOT KNOWING THIS TOLERANCE. THE TIRE DEALER SAYS 1/4" TOLERANCE IS RIDICULOUS. THE COST OF THE REPAIRS AND RENTAL CAR IS OVER $5000.00 SOUTH HILLS LINCOLN MERCURY IN PITTSBURGH WAS GOING TO HONOR THE WARRANTY SECRETLY FOR ME, BECAUSE THEY SYMPATHIZED WITH MY PROBLEM AND I THINK THE SERVICE MGR THERE KNOWS FORD HAS A BAD ENGINEERING DRIVETRAIN. HOWEVER BEDFORD FORD NOTIFIED THE FORD FACTORY REP AND NOW SOUTH HILLS MERCURY IS BACKING OUT OF HONORING WARRANTY. MY COMPLAINTS ARE: WHY DOESN'T THE MANUAL STATE ANYTHING ABOUT THE TIRE CIRCUMFERENCES? IS THIS REALLY THE CAUSE? 1/4" TOLERANCE IS WAY TO SMALL IN THE ENGINEERING OF THE DRIVETRAIN? - IF ONE TIRE GETS DAMAGED AFTER 10,000 MILES YOU HAVE TO REPLACE ALL FOUR TIRES I GUESS? WHY WAS ONE DEALER GOING TO HONOR WARRANTY AND THE OTHER NOT? WHY DIDN'T THE DEALER NOTICE THIS PROBLEM WHEN THEY INSPECTED THE CAR AND WORKED ON THE TRANSMISSION PROBLEM? PART OF THE INSPECTION PROCESS IS TO MEASURE TREAD DEPTH. IF THERE WAS A BIG DIFFERENCE SHOULDN'T THAT HAVE BEEN A RED FLAG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177003December 26, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* - THE CONTACT STATED WHILE VEHICLE WAS PARKED AND WHEN SHE WAS CLOSING HER LIFTGATE CYLINDER DETACHED. WEATHER CONDITION AT THE TIME OF THE INCIDENT WAS A RAINY DAY AND TEMPERATURE AROUND 50 DEGREES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer