Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10192083May 30, 2007
PARKING BRAKE
RIGHT REAR PARKING BRAKE PAD FELL APART AS MECHANIC WAS ATTEMPTING TO DO A REAR BRAKE JOB. WAS TOLD THIS WAS A COMMON PROBLEM IN BOTH 2002 THROUGH 2004 MERCURY MOUNTAINEERS AND FORD EXPLORERS. CAN'T BELIEVE A PARKING BRAKE PAD WOULD JUST FALL APART IN PIECES WHEN THE PARKING BRAKE IS NEVER USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192085May 30, 2007
SUSPENSION:FRONT:WHEEL BEARING
LOUD ROARING NOISE COMING FROM FRONT LEFT WHEEL. FORD DEALERSHIP SERVICE DEPARTMENT REPLACED WHEEL BEARING AS PART HAD FAILED. AFTER REPLACING FRONT WHEEL BEARING THE MECHANIC TEST DROVE THE VEHICLE AND DETERMINED THE RIGHT REAR WHEEL BEARING HAD FAILED AS WELL DUE TO A ROARING NOISE COMING FROM REAR END RIGHT WHEEL. BOTH ARE BEING REPLACED FOR $500.00. WHO KNOWS WHEN THE OTHER TWO WHEEL BEARINGS ARE GOING TO FAIL AND NEED REPLACED. VEHICLE ONLY HAS 81,000 MILES ON IT AND IT IS UNCOMMON TO HEAR OF A WHEEL BEARING FAILING WITH SO FEW MILES. THIS IS NOT AN UNCOMMON PROBLEM WITH 2002 THROUGH 2004 MERCURY MOUNTAINEERS OR FORD EXPLORERS FROM OTHER COMPLAINTS READ AND THE DEALERSHIP IN WHICH I AM HAVING THE WORK DONE AT STATED THIS HAS BEEN A COMMON PROBLEM THEY HAVE HAD TO DEAL WITH. I WOULD THINK WITH SO MANY PROBLEMS THAT A RECALL WOULD HAVE OR WILL OCCUR. I WOULD UNDERSTAND IF IT WAS A VEHICLE WITH OVER 100,000 MILES IF NOT MORE THAN 150,000 MILES, BUT VEHICLES WITH AS FEW AS 10,000 MILES THIS IS PROBLEM THAT COULD LEAD TO SERIOUS ACCIDENTS AND INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191507May 22, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WOULD NOT SHIFT GEARS. 4 RPMS AT 25 MPH. VEHICLE SLOWED. PULLED OVER AND FRONT BRAKES WERE ON FIRE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10191085May 17, 2007
VISIBILITY:WINDSHIELD
I WAS WASHING THE SUV IN MAY 2007, AND AFTER WASHING THE WINDSHIELD OFF I WENT TO THE BACK OF THE CAR TO WASH OFF THE BACK WHEN I CAME AROUND TO THE FRONT AND THE FRONT WINDSHIELD WAS CRACKED. THERE WAS NO EVIDENCE OF A ROCK, OR DENT HOLE, THE CAR WAS IN THE DRIVEWAY. I WAS STANDING THERE AND WASHING IT AND IT JUST SOMEHOW GOT CRACKED ALONG THE BOTTOM OF THE WINDSHIELD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190829May 15, 2007
POWER TRAIN:AXLE ASSEMBLY
2002 MOUNTAINER HAD REAR AXLES REPLACED TWICE, FRONT ONCE , STILL LEAKS DIFFERNTIAL FLUID . ALL SEALS REPLACED TWICE, DEALER SAID IT WASN'T ONGOING PROBLEM ,BUT MOST 2002 MOUNTAINEER OWNERS SEEMED TO HAVE SIMLIAR PROBLEMS. THIS WAS 1ST YEAR AWD MODELS WERE PRODUCED, NOW 3 MONTHS AFTER LAST REPAIR STEEERING BUCKLES IN LOW RANGE TIRES SEEM TO FIGHT TURNING. CAR ISN'T SAFE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190705May 14, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE DRIVING IN REVERSE AND SHIFTING GEARS, THE VEHICLE HESITATED. THE CRUISE CONTROL ENGAGED WITHOUT WARNING AND THE VEHICLE STALLED WHILE DRIVING 75MPH. THE SERVICE MANAGER DROVE WITH THE CONTACT AND OBSERVED THE FAILURE; HOWEVER, HE STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE ACCELERATOR ALSO DOES NOT ENGAGE PROPERLY WHEN INCREASING SPEED. THE DEALER STATED THAT THE ELECTRICAL BRAIN FAILED AND ATTEMPTED TO REPAIR IT ON TWO OCCASIONS. AN EXPERT FROM OUT OF STATE ALSO INSPECTED THE VEHICLE; HOWEVER, THEY WERE UNABLE TO DIAGNOSE THE FAILURE. WHILE APPROACHING A STOP SIGN, THE BRAKES FAILED AND ALMOST CAUSED A CRASH. THE DEALER STATED THAT THE MASTER CYLINDER FAILED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190543May 11, 2007
POWER TRAIN:DRIVELINE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 35MPH AND LOSING CONTROL, THE VEHICLE WAS IN A DITCH ON A DIRT ROAD. THE TIE ROD BROKE AND TWO FRONT TIRES HAD TO BE REPLACED AND THE TRUCK IS DAMAGED. THE CONTACT HAS PAID OVER $6000.00 IN REPAIRS SINCE PURCHASING THE VEHICLE. THE CONTACT HAD TO REPAIR THE FRONT DIFFERENTIAL, LOWER BALL JOINTS, SEALING FOR BOTH SHAFTS, FOUR BRAKE PADS, BEARINGS ON ALL FOUR TIRES, AND THE REAR TRANSFER CASE WAS FLUSHED TWICE. FORD STATED THAT THE VEHICLE CAN BE REPAIRED. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED AND REQUEST THAT THE DEALER PURCHASE THE VEHICLE FROM HER. THE FAILURE MILEAGE WAS 72,000 AND THE CURRENT MILEAGE WAS 102,000.
Crash:
Yes
Fire:
No
Injuries:
10
Deaths:
0
#10189929May 6, 2007
ELECTRICAL SYSTEM
BEING THE SPACE IS LIMITED, I HAVE THE SAME PROBLEM WITH MY CAR AS FOLLOWS: MY CHECK ENGINE LIGHT HAS BEEN COMING ON. I HAVE HAD VARIOUS SHOPS USE THEIR COMPUTER TO FIND OUT WHY THE LIGHT WAS ON AND HAVE PAID FOR CLEANING VALVES, SENSORS, AND HOSES AS WELL AS HAVING NEW SENSORS INSTALLED. THE FIRST INSTANCE OCCURRED AT 90,000 MILEAGE ON MY VEHICLE. TODAY, THE SHOP WHERE I NOW TAKE MY VEHICLE FOR SERVICING USED THEIR COMPUTER TO SEE WHY THE CHECK ENGINE LIGHT WAS ON YET AGAIN AND IT GENERATED A TSB FROM FORD, ARTICLE 04-7-5 WHICH SUPERSEDES ARTICLE TSB 03-25-1. THIS ARTICLE STATES THE ISSUE AS "SOME 1998 EXPLORER/MOUNTAINEER VEHICLES EQUIPPED WITH THE 5.0L ENGINE MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON WITH DIAGNOSTIC TROUBLE CODE(S) P0420 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD-BANK 1) AND/OR P0430 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD - BANK 2). THE ACTION LISTED FOR CORRECTION OF THIS PROBLEM IS STATED AS "TO SERVICE, REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST CALIBRATION USING WDS RELEASE B28.3 OR HIGHER. REPLACEMENT OF CATALYST'S IS NO LONGER NECESSARY TO ADDRESS THE MOST COMMON CAUSES OF THIS CONDITION." THIS SOUNDS LIKE A PROBLEM FORD INSTALLED ON THESE 1998 MOUNTAINEERS AND I BELIEVE FORD SHOULD BEAR THE COST OF REPROGRAMMING THE COMPUTER IN THE VEHICLE FOR THE VEHICLE TO FUNCTION PROPERLY AND SAFELY. THE WORKER AT THE SHOP TOOK THE TIME TO EXPLAIN TO ME WHAT THIS ARTICLE MEANT AND THE POSSIBLE RAMIFICATIONS TO THE FUNCTIONING OF MY VEHICLE BECAUSE OF THE PROBLEM CAUSED BY FORD NOT HAVING THE CORRECT COMPUTER PROGRAM RUNNING IN THE VEHICLE. MY MECHANIC IS TELLING ME THAT THIS VEHICLE HAS 3 CATALYTIC CONVERTERS AND WILL COST ABOUT $3000 FOR THE PARTS ALONE. BECAUSE OF THIS PROBLEM MY VEHICLE WILL NOT PASS EMISSIONS OR INSPECTION. I WENT 1 YEAR WITH THIS PROBLEM AND NOW IT IS BACK AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188908April 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING THE MOUNTAINEER AND THE CHECK TRANSMISSION LIGHT CAME ON AND THE O/D LIGHT STARTED FLASHING. WE TOOK IT TO THE LOCAL MECHANIC AND THEY SAID WE PROBABLY NEEDED A NEW TRANSMISSION. WE THEN TOOK IT TO A TRANSMISSION SPECIALISTS AND THEY CONFIRMED WE NEEDED TO REBUILD THE TRANSMISSION. THEY REPLACED ALL SEALS AND VALVES, TORQUE CONVERTER, SOLENOID PACK, TRANSFER CASE, PRNDL SWITCH, AT A COST OF $2500. AFTER READING ABOUT SEVERAL TRANSMISSION COMPLAINTS FOR THIS MODEL YEAR OF MOUNTAINEER, I FELT I SHOULD REPORT THIS COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188134April 17, 2007
VISIBILITY:GLASS, SIDE/REAR
TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. ON A SNOWY DAY AFTER DRIVING THE VEHICLE THE DRIVER NOTICED THAT THE BACK REAR DOOR WINDOW WAS BROKEN. THE CONTACT STATED THAT THERE WAS NO PREVIOUS CRACKS OR EVIDENCE OF CRAKS IN THE WINDOW. THE LOCAL DEALER INFORMED HER THAT SHE WAS RESPONSIBLE FOR THE REPAIRS. ON 4/12/07 THE DEALER INFORMED HER THAT THE HYDRAULIC VALVE THAT KEPT THE WINDOW OPEN AND THE HEAD OF IT WAS CRACKED. THE DEALER STATED THAT THE FAILURE COULD HAVE CAUSED THE WINDOW TO BREAK. THE CURRENT MILEAGE WAS 33,100, AND THE FAILURE MILEAGE WAS 33,001. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187679April 12, 2007
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
THE FRONT END GEAR BOX HAS GONE BAD AND NOW NEEDS TO BE REPLACED. IT MAKES A LOUD NOISE AND SOUNDS LIKE THE TIRES ARE READY TO POP OFF. I JUST REPLACED THE REAR END LAST NOVEMBER 2006 ,AND NOW HAVING THIS PROBLEM WITH THE VEHICLE AGAIN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187540April 11, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
I WAS DRIVING ON STATE HIGHWAY 295 MILEMARK 54 WHEN ALL 5 LUGS BROKE ON THE PASSENGER FRONT TIRE OF THE 2004 MERCURY MOUNTAINEER. THE TIRE FELL OFF AND THE CAR PULLED TO THE RIGHT. I COMPENSATED AND STEERED LEFT TO THE CENTER GRASS MEDIAN, LUCKILY NO ONE WAS HURT. I HAD IT TOWED TO THE CLOSEST DEALER. UPON INSPECTION,1 OF THE LUGS ON THE DRIVER'S SIDE HAD FAILED. THE MECHANICS AID IT WAS EVIDENT IT WAS NOT FROM OVER TIGHTENING , BUT A FLAW IN THE LUG ITSELF. SINCE I AM 2000 MILES OUT OF WARRANTY FORD WILL DO NOTHING. HAD I BEEN IN A DIFFERENT LOCATION I AM SURE IT WOULD HAVE BEEN MUCH WORSE. BEFORE SOMEONE GETS HURT IF PEOPLE HAVEN'T ALREADY, I THINK THIS SHOULD BE INVESTIGATED. I TOOK ALL THE PARTS THAT WERE REPLACED FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10187427April 10, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, PARKING BRAKE
I HEARD A SCRAPING NOISE IN THE RIGHT REAR BRAKE WHEN BACKING OUT OF THE GARAGE, SIMILAR TO THE SOUND GIVEN WHEN BRAKE REPLACEMENT WAS REQUIRED. I TOOK THE 2002 MOUNTAINEER TO A CERTIFIED MECHANIC FOR BRAKE REPLACEMENT. WHEN THE RIGHT REAR ROTOR WAS PULLED THE FRONT PARKING BRAKE PAD FELL OUT. ON INSPECTION THE METAL AREA THAT ATTACHED THE PAD TO THE BRAKE MECHANISM RUSTED THROUGH, ALLOWING THE PAD TO FALL FREELY INTO THE DRUM. THE MECHANIC SAID THE PAD SCRAPPING THE DRUM WHEN I WAS BACKING OUT OF THE GARAGE WAS THE NOISE I WAS HEARING AND IT ROTATED WITH THE WHEEL. HE SAID THE CAR COULD NOT PASS NY STATE INSPECTION BECAUSE THE EMERGENCY BRAKE WOULD NOT HOLD THE CAR WHEN APPLIED , RENDERING THE BRAKE UNUSABLE IN AN EMERGENCY ,AND DEMONSTRATED THAT TO ME. MY WIFE HAS DRIVEN THE CAR 98% OF THE TIME SINCE I PURCHASED IT NEW IN JANUARY 2003. SHE NEVER ENGAGED THE PARKING BRAKE SO THE EMERGENCY BRAKE PADS, THOUGH RUSTY, WERE IN GOOD SHAPE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187183April 6, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK NEAR THE REAR HATCH. THE VEHICLE WAS TAKEN TO THE DEALER ,BUT WAS NO LONGER UNDER WARRANTY. THE CURRENT MILEAGE WAS 25,000, AND FAILURE MILEAGE WAS 24,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186820April 3, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. WHILE DRIVING THE VEHICLE THE CONTACT SMELLED SMOKE AND PULLED OFF THE ROAD. AS THE SMELL INTENSIFIED THE CONTACT TURNED OFF THE IGNITION SWITCH AND EXITED THE VEHICLE. THE CONTACT STATED THAT WITHIN FIVE MINUTES THE SMOKE TURNED GRAY AND BLACK IN COLOR. THE FIRE DEPARTMENT WAS NOTIFIED, AND, BY THE TIME THEY ARRIVED, THE VEHICLE WAS IN FLAMES UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS, AND A REPORT WAS PENDING TO DETERMINE THE CAUSE OF THE FIRE. THE CURRENT AND FAILURE MILEAGE WERE 54,717.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10187916April 3, 2007
VEHICLE SPEED CONTROL
2007 MERCURY MOUNTAINEER CUSTOMER STATES THAT THE CAR SUDDENLY SURGED AND WOULD NOT STOP UNTIL SHE PUT THE CAR IN PARK**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186320March 27, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
AFTER NOT DRIVING MY VEHICLE FOR 2 DAYS THE BATTERY LEVEL IS LOW, THE RED INDICATOR LAMP ON BATTERY IS SHOWING, AND MY VEHICLE WILL NOT TURN OVER. I CONNECT MY JUMP-IT AND IT STARTS RIGHT UP. I HAVE TAKEN IT IN TO MIDLAND FORD SEVERAL TIMES AND THEY TELL ME THAT THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE AND THEY CANNOT REPLACE ANY PARTS UNLESS THEY CAN FIND A PROBLEM. THEY WANT ME TO LEAVE MY VEHICLE THERE FOR AT LEAST TWO DAYS TO TRY TO REPLICATE THE PROBLEM, BUT REFUSE TO PROVIDE A REPLACEMENT VEHICLE OR RENTAL CAR OR I HAVE THE OPTION TO HAVE MY VEHICLE TOWED IN TO MIDLAND FORD AT MY EXPENSE SO THEY CAN VERIFY THAT THE BATTERY IS ACTUALLY LOW IN ORDER TO REPLACE IT. MY 2004 MOUNTAINEER ONLY HAS ONLY 21000 MILES ON IT AND THE PROBLEM STARTED OCCURRING AROUND 200 MILES AND IS GETTING WORSE AS TIME PASSES. LAST WEEKEND AFTER DRIVING HOME FROM WORK I DECIDED TO VACUUM OUT MY VEHICLE USING ELECTRICAL FROM MY HOUSE FOR ABOUT A 1/2 HOUR AND I DID NOT EVEN PLAY THE RADIO OR HAVE THE IGNITION KEY TURNED ON. WHEN I WAS FINISHED, I CLOSED UP THE DOORS AND DID NOT ENTER THE VEHICLE UNTIL THE NEXT MORNING WHEN I WAS LEAVING FOR WORK AND AGAIN THE BATTERY WAS DEAD WITH THE RED LIGHT ON. I TOOK IT IN AGAIN AND MIDLAND FORD SAID THEY COULD NOT FIND ANYTHING WRONG AND THEY CANNOT REPLACE THE BATTERY. I FEEL VERY CONFIDENT THAT IF THE WARRANTY WERE TO EXPIRE THEY WOULD NOT HAVE AN ISSUE WITH REPLACING THE DEFECTIVE BATTERY AT MY EXPENSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185756March 21, 2007
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING HOME IN MY 2002 MERCURY MOUNTAINEER ON MONDAY EVENING IN LYNDHURST, NJ AROUND THE TIME OF 7 PM. I HEARD A VERY LOUD BANG, FOLLOWED BY SOME RATTLING WHICH SCARED ME HALF TO DEATH. I HAD NO IDEA WHAT HAS OCCURRED. I WAS VERY NERVOUS BECAUSE I WAS UNABLE TO APPLY PRESSURE TO MY BREAK TO STOP WITHOUT THE TRUCK IDLING VERY ROUGH LIKE IT WANTED TO STALL. THE TRUCK LOST ALL POWER. I CAREFULLY PROCEEDED TO A LOCAL GAS STATION IN RUTHERFORD AND DROPPED MY CAR OFF FOR THE MACHINING TO LOOK AT IN THE MORNING. I RECEIVED A CALL THE FOLLOWING MORNING FROM (THE MECHANIC) WHO STATED THE #5 SPARK PLUG RIPPED OUT OF MY ALUMINUM ENGINE HEAD. FOR A COST OF $366.00 HE RE-THREADED THE SPARK PLUG, INSTALLED A NEW COIL AND DID A TUNE-UP. HE TOLD ME THIS IS A VERY COMMON PROBLEM WITH CERTAIN V8 AND V10 FORD ENGINES. IT CAN OCCUR AGAIN, OR THE SAME PLUG MAY RIP OUT AGAIN. THIS IS A VERY DANGEROUS SITUATION ESPECIALLY WHEN I HAVE TO GO ON TWO HIGHWAYS TO GET TO WORK EVERYDAY. THE SOUND WAS LIKE I WAS BEING FIRED ON BY NATO. IMAGINE LOSING POWER ON THE HIGHWAY WITH PEOPLE BEHIND YOU AT 65 MPH. I LOOKED ON THE INTERNET AND FOUND MANY COMPLIANTS BY FORD CUSTOMERS WHO HAD THE SAME THING HAPPEN SEVERAL TIMES, CAUSING THEM TO REPLACE THE ENGINE. FORD DOES NOT WANT TO TAKE RESPONSIBILTY, SOMEONE NEEDS TO MAKE THEM REPLACE THESE DANGEROUS ENGINES. SPARK PLUGS JUST FIRE THE ENGINE, THEY ARE NOT SUPPOSED TO SHOOT OUT OF THE ENGINE LIKE SMALL ROCKETS. WHAT IF MY HOOD WAS OPEN AND THIS HAPPENED? SOMEONE COULD HAVE GOTEN KILLED. IF THIS WERE A BABY SEAT, CRIB OR CHILD TOY IT WOULD BE RECALLED. WE CAN'T WAIT TILL THERE IS A DEATH FROM THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185591March 19, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I RECENTLY BOUGHT A 02 MERCURY MOUNTAINEER WITH 58K MILES. A FEW DAYS AFTER I BOUGHT IT, I NOTICED A "GROAN" FROM THE REAR END OF THE VEHICLE. I HAVE WORKED ON MANY VEHICLES BEFORE AND IT WAS OBVIOUS IT WAS THE DIFFERENTIAL. I PLANNED TO HAVE THE BEARINGS IN THE REAR END REPLACED, BUT AFTER DOING SOME INVESTIGATION ON THE INTERNET, I HAVE REALIZED THAT THERE ARE A LOT OF PEOPLE THAT HAVE HAD THIS PROBLEM AND SPENT A LOT OF MONEY TO GET IT FIXED WITH NO GOOD RESULTS. EVEN WITH A USED CAR PURCHASE, I THINK FORD SHOULD BE EMBARASSED AT THE FACT THAT I AM EMBARASSED FOR MAKING THE PURCHASE OF THE VEHICLE. I WISH FORD WOULD DO THE RIGHT THING AND RE-GAIN OUR TRUST IN THEM AND FIX OUR VEHICLES THE RIGHT WAY. THEY HAVE KNOWS SINCE DAY ONE THAT THEY WERE NOT RIGHT AND HAVE DONE NOTHING TO FIX THEM. I WON'T BUY ANOTHER FORD UNTIL THEY DO SOMETHING ABOUT THIS. I KNOW THEY DON'T CARE, BUT RIGHT NOW I OWN THREE FORDS AND THEY WILL BE THE LAST IF THIS IS NOT RECTIFIED. THANKS FOR LISTENING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184952March 13, 2007
SERVICE BRAKES, HYDRAULIC
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 MERCURY MOUNTAINEER WITH 5000 FAILURE MILEAGE)AT 20 MPH AND TURNING AROUND IN A PARKING LOT THE VEHICLE SLOWED DOWN TO A COMPLETE STOP WITH THE FOOT ON THE BRAKE. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE ONLY WENT APPROXIMATELY 100 YARDS. THE VEHICLE HAD TO BE TOWED TO THE DEALER, WHO HAD NOT DETERMINED THE CAUSE OF THE PROBLEM. THE CURRENT MILEAGE WAS 44,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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