Mercedes-Benz S-Class Complaints

351 consumer complaints on file.

#11278598November 7, 2019
ENGINE
TL* THE CONSUMER OWNED A 2018 MERCEDES-BENZ S560. AFTER DRIVING THE VEHICLE FOR APPROXIMATELY THREE MINUTES, THE CONTACT PARKED THE VEHICLE. THE CONSUMER WAS ALERTED BY SOMEONE THAT THERE WAS SMOKE UNDER THE HOOD OF THE VEHICLE. WITHIN THIRTY SECONDS TO A MINUTE, THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE ENGINE COMPARTMENT AND VEHICLE WERE DESTROYED. POLICE AND FIRE REPORTS WERE FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF CALDWELL (1220 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) TO BE INSPECTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. *LN*JB *AS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11257493September 23, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ S550. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A RED LIGHT, ANOTHER VEHICLE RAN A STOP SIGN AND T-BONED HIS VEHICLE. NONE OF THE FRONTAL AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AND FILED REPORT NUMBER: 190911002273. THE FIRE DEPARTMENT WAS ALSO PRESENT. THERE WERE NO INJURIES; HOWEVER, MEDICAL ATTENTION WAS SOUGHT LATER. THE VEHICLE WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY DEEMED THE VEHICLE DESTROYED. THE VEHICLE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *DT *AS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11254623September 11, 2019
VISIBILITY/WIPER
TL* THE CONTACT DROVE A 2018 MERCEDES-BENZ S560 COMPANY VEHICLE. ON SEVERAL OCCASIONS, WHILE DRIVING, A SMALL ROCK STRUCK AND CRACKED THE WINDSHIELD. THE CRACK QUICKLY SPREAD ACROSS THE ENTIRE WINDSHIELD. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES AND THE WINDSHIELD WAS REPLACED EACH TIME AT JOHN SISSON MOTORS MERCEDES-BENZ (480 WASHINGTON RD, WASHINGTON, PA 15301, (724) 367-4013). THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 190703000028. THE APPROXIMATE FAILURE MILEAGE WAS 21,436.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254246September 9, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ S550. WHILE THE VEHICLE WAS STATIONARY IN A PARKING LOT, THE CONTACT SMELLED FUEL FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. ON SEPTEMBER 5, 2019, THE CONTACT WAS ALERTED BY SOMEONE OF A FUEL LEAK UNDER THE REAR OF THE VEHICLE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED MERCEDES-BENZ OF ARROWHEAD (LOCATED AT 9260 W BELL RD, PEORIA, AZ 85382, (623) 815-3900) AND NOTIFIED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229256July 8, 2019
STEERING
2018 MERCEDES BENZ S CLASS. CONSUMER WRITES IN REGARDS TO NHTSA RECALL 18V-910. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221366June 20, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER
TAKATA RECALL. I WAS DRIVING ON THE HIGHWAY ON MY WAY TO PHOENIX AZ TO DROP OFF MY MOM AND GRANDMA WHEN SUDDENLY THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUN SHOT. THERE WASN'T ANY TYPE OF OBJECT NEAR ME TO CAUSE IT. IT WAS VERY RANDOM. THIS DISTURBED MY FAMILY MENTALLY SCARING THEM AND I SWERVED OFF THE HIGHWAY ALMOST CRASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220943June 18, 2019
WHEELS
THE RIMS ON THE CAR CRACKING. I REPLACED THE RIMS IN THE TWO FRONT WHEELS AND NOW THE RIGHT REAR RIM IS CRACKED, I HAVE REPORTED THIS PREVIOUSLY TO YOUR COMMISSION INCLUDING SENDING PICTURES. THE DEALER DOES NOT WANT TO ACCEPT RESPONSIBILITY. IN THE FUTURE PROBABLY THE 4TH WHEEL RIM WILL HAVE THE SAME FATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217774June 4, 2019
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ S450. WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ENGAGED, THE AUTOMATIC BRAKING ACTIVATED ON ITS OWN IN TRAFFIC. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL IN ORDER TO DRIVE SAFELY. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,826.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209758May 24, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ S550. WHILE DRIVING 65 MPH, THE HEADLIGHTS DIMMED WITHOUT WARNING. THE HEADLIGHTS DID NOT PROVIDE ENOUGH ILLUMINATION TO DRIVE SAFELY. THE CONTACT ALSO STATED THAT WATER ENTERED THE HEADLIGHT HOUSINGS AND CREATED CONDENSATION. MERCEDES-BENZ OF COCONUT CREEK (LOCATED AT 4250 FL-7, COCONUT CREEK, FL 33073, (954) 406-1167) DIAGNOSED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE CONTACT WAS QUOTED $1,500 PER HEADLAMP UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204316April 29, 2019
STEERING
THERE ARE 2 ACTIVE RECALLS SINCE PAST 4 MONTHS AND THERE IS NO REMEDY YET. I HAVE CONTACTED THE DEALER TO FIX THE ISSUE AND THEY ARE TELLING ME THAT THE REMEDY HAS NOT BEEN MADE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194863April 9, 2019
ENGINE
THERE IS AN PLASTIC PLUG IN THE OIL SYSTEM THAT LEAKS OIL FROM THE ENGINE ON TO THE EXHAUST MANIFOLD. THIS WAS REPORTED BECAUSE OF INCREASED OIL CONSUMPTION, VAPOR IN THE ENGINE SPACE AND A SMELL OF BURNED OIL. THE PLASTIC PLUG IS KNOWN TO LEAK AND MERCEDES DOES NOTHING ABOUT THIS DURING WARRANTY AND INSTEAD WAITS UNTIL THE VEHICULAR IS OUT OF WARRANTY CAUSING AN INCREASED TIME FOR A FIRE POTENTIAL. THIS CAR IS DRIVEN ON CITY STREETS AND HIGHWAYS WITH THIS FIRE POTENTIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180561February 16, 2019
WHEELS
ON 10,2018 I NOTICED LOSS OF AIR PRESSURE ON THE LEFT FRONT TIRE. AFTER INFLATING THE TIRE TWICE, I BROUGHT THE CAR TO AN AUTHORIZED DEALER WHO TOLD ME THAT THERE IS A CRACK ON THE RIM. AFTER 5 DAY'S THE RIM WAS REPLACED WITH A NEW ONE. THE EXPLANATION GIVEN TO ME WAS THAT I HIT A POT HOLE. THIS PAST WEEK THE SAME HAPPENED ON THE RIGHT FRONT WHEEL, GIVING ME THE SAME EXPLANATION. THIS TIME I TOOK PICTURE OF THE RIM AND NOTICED THAT THERE 3 CRACKS IN THE INNER ASPECT OF THE RIM IN A RADIAL FASHION. PERSONALLY I DON'T RECALL BITING A POTHOLE OR ANYTHING ELSE. THE OUTSIDE ASPECT OF THE RIM IS IN EXCELLENT CONDITION. I BELIEVE THIS IS A MANUFACTURING PROBLEM THAT HAS THE POTENTIAL TO CAUSE A MAJOR ACCIDENT WHEN YOU DRIVE ON A HIGHWAY. THE PHOTOS I TOOK WAS WITH MY CELL PHONE BUT UNFORTUNATELY I AM NOT SAVVY ENOUGH TO TRANSFER. HOWEVER, I FIND AN EXPERT TO DOWNLOAD AND MAKE HARD COPIES. *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165054January 8, 2019
ELECTRICAL SYSTEM
I HAVE A 2010 MERCEDES S400 THAT WAS PURCHASED NEW IN NYC AND I WAS PROMISED A 10YR/150K MILE WARRANTY BECAUSE OF A CARB ADOPTION NY AND 10 OTHER STATES WERE INVOLVED IN. MY VEHICLE HAS ONLY 37K MILES AND IS NEVER BEEN CRASHED OR PAINTED. I WENT TO MERCEDES OF MANHATTAN LOCATED ON 770 11TH AVE NYC, NY 10019. MY VEHICLE WAS DENIED THIS WARRANTY COVERAGE THE SERVICE MANAGER STATED BECAUSE IT'S AT HIS DISCRETION TO GRANT THIS OR NOT. I THEN PLEADED WITH HIM AND HE BEGAN TO INSULT ME SAYING MY VEHICLE IS FAR FROM PERFECT AND HE CAN'T GRANT AN ASSISTANCE. I MADE HIM AWARE OF MY WARRANTY INFORMATION I HAD AND HE SAID THERE IS NO NEED BECAUSE HE SEES EVERYTHING I HAVE ON HIS COMPUTER AND MERCEDES'BENZ DOESN'T MAKE MISTAKES. I THEN ASKED FOR A SPECIFIC REASON WHY I'M BEING DENIED AND HE THEN TOLD ME MY VEHICLE WASN'T UP TO DATE ON MAINTENANCE. I SHOWED HIM THE SERVICE RECORDS THAT SHOWED THE VEHICLE WAS UP TO DATE WITH MAINTENANCE AND HIS DEALER EVEN REPORTED IT ON CARFAX. HE THEN SAID HE WILL CALL ME BACK AND THEN REACHED THE CONCLUSION THAT THE 3 SCRATCHES ON MY REAR BUMPER WAS REASON ENOUGH TO DENY ME WARRANTY COVERAGE AND SENT ME A STATEMENT SHOWING IF ANY PART WAS DAMAGED DUE TO MISUSE OR DAMAGE THEN WARRANTY IS VOIDED. I THEN EXPLAINED TO HIM MY SCRATCHES ON THE BUMPER WOULDN'T HAVE ANY AFFECT OR INFLUENCE ON MY VEHICLES HYBRID BATTERY. HE SAID HE HAS THE TECHNICAL KNOWLEDGE AND HE CAN DENY ME FOR THAT. I NEED HELP PLZ. I HAVE BEEN TOLD BY THE MERCEDES PARTS DEPARTMENT THAT THE HYBRID BATTERY AND INSTALL COULD RANGE IN PRICE OF $32,000.00. MY QUESTION IS WHY DID MERCEDES GIVE CUSTOMERS A 10YR/150K MILE WARRANTY ON A VEHICLE THAT THEY ARE GOING TO NOT ACCEPT. MY VEHICLE IS 8 YEARS OLD BUT WAS ORIGINALLY PURCHASED FOR $100,000.00. I FEEL THIS IS UNFAIR AND THINK I NEED THE ASSISTANCE OF YOUR DEPARTMENT PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165146January 8, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
VEHICLE STALLS INTERMITTENTLY IN TRAFFIC, INTERSECTIONS. VEHICLE STARTS INTERMITTENTLY, RUN, OPERATES HOWEVER, STALLS WHEN TRANSITIONING FROM STOPPED POSITION TO ACCELERATION. A KNOWN DEFECT PURSUANT TO MERCEDES BENZ SERVICE CAMPAIGN 2012080004. PRESENTED VEHICLE TO MERCEDES BENZ FOR REPAIR. THEY CONFIRMED THAT THE VEHICLE WAS EXPERIENCING THE PROBLEMS DESCRIBED IN THE CAMPAIGN AND REQUIRED THE REPLACEMENT POWER ELECTRONICS MODULE HOWEVER, THEY REFUSED TO COVER THE REPAIR OF THE VEHICLE AND PRESENTED ME AN $11K ESTIMATE FOR REPAIR. MERCEDES BENZ MANUFACTURER REFUSING TO HONOR KNOWN DEFECT RECALL. EXTREME BAD FAITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164983January 7, 2019
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
HYDRAULIC HOSE FAILED AND SPRAYED FLUID INSIDE HOOD AND ENGINE. ABC MALFUNCTION LIGHT CAME ON THEN WITHIN A FEW MINUTES CAR STOP. SMOKE AND FUMES CAUSING DIFFICULTY BREATHING AND EYE IRRITATION. COST OVER $1600.00 ON CAR HAVING ONLY 60,000 MILES. 60,000 MAINTENANCE DONE LESS THAN 1 MONTH PRIOR. ADDITIONAL DAMAGED TO TIRES AS SUSPENSION DROPPED. HAD TO HAVE IT TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163871December 28, 2018
WHEELS
THIS PAST THURSDAY EVENING (DECEMBER 13, 2018) AROUND 10:00 PM, I WAS DRIVING (WITH MY WIFE IN THE PASSENGER SEAT) DOWN A CURVY STRETCH OF ROAD ON SUNSET BOULEVARD IN BEVERLY HILLS, WHEN I SUDDENLY HEARD A LOUD THUMPING SOUND AND IMMEDIATELY FELT VIOLENT VIBRATIONS THROUGH THE STEERING WHEEL. SINCE WE WERE TRAVELING AT A RELATIVELY LOW SPEED OF 30 MPH, I WAS IMMEDIATELY ABLE TO RE-GAIN THE CONTROL OF MY VEHICLE AND WAS ABLE TO PULL OVER SAFELY. ONCE I GOT OUT OF MY VEHICLE, I IMMEDIATELY NOTICED THAT THE FRONT RIGHT WHEEL RIM HAD COMPLETELY BROKEN INTO TWO HALVES. I WAS SHOCKED AND VERY SURPRISED BECAUSE NOTHING COULD HAVE POSSIBLY EXPLAINED WHY THIS WHEEL COMPLETELY BROKE IN THE MANNER THAT IT DID. WE WERE EXTREMELY FORTUNATE THAT THERE WERE NO OTHER VEHICLES AROUND US AT THE TIME THE WHEEL BROKE, OR THAT WE WERE NOT ON THE HIGHWAY TRAVELING AT MUCH HIGHER SPEEDS, OTHERWISE THE RESULTS WOULD HAVE BEEN FATAL WITH EVEN A POSSIBILITY OF SIGNIFICANT INJURY OR EVEN LOSS OF LIFE. A COMPLETE REPORT WITH PICTURES AND CAUSE OF RAPID FRACTURE OF THE RIM AS A COMPLAINT WAS PROVIDED TO MERCEDES DEALERSHIP AND CORPORATE, THEY ARE REFUSING TO ADMIT TO ANY MATERIAL DEFECT AND LIABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154579November 28, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ S400. THE CONTACT NOTICED A FLASHING INDICATOR ON THE INSTRUMENT PANEL RELATED TO THE VEHICLE OVERHEATING. A SECOND UNKNOWN WARNING INDICATOR ALSO ILLUMINATED. THE DEALER (PARK PLACE MOTORCARS MERCEDES-BENZ ARLINGTON, 4201 BELTWAY PL, ARLINGTON, TX 76018, 817-807-4800) DIAGNOSED THAT OIL LEAKED INTO A MODULE AND DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140401October 15, 2018
UNKNOWN OR OTHER
THE REAR PASSENGER DOOR ON THE PASSENGER SIDE INDICATE THAT IT IS LOCKED, AND DESPITE THIS, IT CAN BE OPENED FROM THE OUTSIDE WITHOUT A KEY OR REMOTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133163October 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ S63. WHILE DRIVING, THE CONTACT NOTICED A STRONG ODOR OF FUEL IN AND AROUND THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT FUEL WAS LEAKING FROM UNDERNEATH THE REAR DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO PLAZA MERCEDES-BENZ (LOCATED AT 11910 OLIVE BLVD, CREVE COEUR, MO 63141, (314) 266-5469) WHERE IT WAS DIAGNOSED THAT THERE WAS A CRACK IN THE FUEL TANK ASSEMBLY AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129673September 15, 2018
TIRES
LIONHART LH5 285/25/22 H95 LOAD RATING TIRE DOT NO. PT25MBT5C AFTER SHIPMENT ARRIVED AND EQUIPMENT INSTALLED I NOTICED THAT THE LOAD RATING WAS NOT CORRECT FOR THE SAID VEHICLE. TIRE WILL FAIL, LOAD RATING IS NOT SUFFICIENT . IT ONLY PROVIDES 95 WHEN 102 IS NEEDED. AT THIS TIME NOTHING HAS BEEN DONE, COMPANY (SELLER) STATED THAT ALTHOUGH ITS NOT CORRECT, BUT IT FITS. 2010 MERCEDES BENZ S550 TIRE RATING VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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