Mercedes-Benz S-Class Complaints

351 consumer complaints on file.

#10640885October 2, 2014
STEERING, STRUCTURE:BODY:DOOR
MY WIFE WAS DRIVING THIS VEHICLE WHEN SUDDENLY THE STEERING LOCKED UP AND ALMOST CAUSED HER TO CRASH. WE THEN TOOK THE VEHICLE TO HOUSE OF IMPORTS MERCEDES IN BUENA PARK TO INSPECT THE VEHICLE. APPARENTLY THE STEERING COLUMN WAS BROKEN AND THEY COULD NOT EXPLAIN HOW IT HAPPEN. I DID SOME RESEARCH AND SEVERAL OTHER PEOPLE HAVE FILE A COMPLAINT AND MERCEDES DENIES THE PROBLEM. THIS IS A SERIOUS ISSUE AND I RECOMMEND A RECALL ON THERE VEHICLES BEFORE SOMEONE GETS KILLED. WE WERE VERY FORTUNATE IT HAPPENED ON A BACK ROAD AND NOT ON FREEWAY...UPDATED 11/06/14*BF UPDATED 7/15/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639402September 26, 2014
WHEELS, TIRES
I LEASED THIS CAR NEW IN 2013, SINCE 06/06/2013 THIS CAR HAS BEEN BACK IN SHOP FOR SAME PROBLEM 8 TIMES, BUBBLES ON THE TIRES WHICH CUTS OPEN THE TIRE AT THE EDGE OF THE WHEEL. LAST MONTH THE TIRE WAS CHANGED AGAIN AND WHILE THE CAR WAS IN THE SHOP IT DEVELOPED ANOTHER BUBBLE ON ANOTHER TIRE. NOW MBUSA IS SAYING THERE IS NO DEFECT ON THE CAR, I AM SAYING WHEELS AND TIRES COME WITH THE CAR AND THEY ARE PART OF THE CAR AND THAT THAT THIS CAR IS LEMON OR DEFECTIVE, I DO NOT FEEL SAFE TO TRAVEL IN IT. MBUSA DONT WANT TO ADMIT IT BUT ALL THE SERVICE RECORDS ARE AVAILABLE AT KOONS DEALERSHIP IN CATONSVILLE MD. IN MY OPINION A FATAL ACCIDENT CAN HAPPEN ANY TIME IF THIS CAR IS DRIVEN ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629363August 29, 2014
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ S550. WHILE APPROACHING OTHER VEHICLES, THE DISTRONIC PLUS SYSTEM FAILED TO MEASURE THE CORRECT DISTANCE TO MAKE A STOP OR REDUCE SPEED. THE CONTACT INFORMED THE DEALER OF THE SAFETY CONCERN, BUT NO ACTION WAS TAKEN. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615593July 23, 2014
STEERING
TL* THE CONTACT OWNS A 2010 MERCEDES BENZ S550. WHILE DRIVING 15 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND NEARLY CAUSED A CRASH. THE CONTACT WAS ONLY ABLE TO STEER THE VEHICLE AFTER THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. ..UPDATED 11/11/14 *BF THE CONSUMER STATED THERE WAS NO WARNING LIGHTS, ON THE DASH WHEN THE STEERING WENT OUT. THE VEHICLE WAS REPAIRED. UPDATED 12/11/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585468April 29, 2014
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
S400 IS A HYBRID FROM MERCEDES BENZ AND WHEN DRIVEN OVER 40 MILES IN DISTANCE THEN THE AC WILL TURN ON NO MATTER WHAT. WE TRIED TO TURN IT OFF BUT CAN NOT. MB DEALER TOLD US IT IS NORMAL OPERATIONS BUT THIS IS A MAJOR ISSUE AS IN THE WINTER THE AC ALSO TURNS ON. THIS HAS HAPPENED MANY TIMES AND MB DEALER HAS NOT ADDRESSED IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575159March 27, 2014
STRUCTURE:BODY, AIR BAGS, ELECTRICAL SYSTEM
I PURCHASED A NEW 2014 MERCEDES S550 AND THE DAY AFTER PURCHASE, THE AIRBAG MALFUNCTION LIGHT CAME ON. I SET UP AN APPOINTMENT TO HAVE THIS CORRECTED, AND WAS TOLD IT WAS FIXED. A COUPLE OF WEEKS LATER, I WAS TRAVELING AT APPROXIMATELY 20MPH, APPROACHING AN INTERSECTION WHERE I DID NOT HAVE A STOP SIGN. I NOTICED A LARGE SUV TRAVELING EAST BOUND AT EXCESSIVE SPEEDS (GUESSING 35-40), WHICH DID NOT APPEAR TO BE STOPPING, BUT COULD NOT STOP IN TIME TO AVOID THE COLLISION. THE SUV IMPACTED THE DRIVER'S SIDE OF MY VEHICLE AT FULL SPEED. MY VEHICLE SPUN AND WAS HIT AGAIN AT THE SIDE AND REAR DRIVER'S SIDE. I WAS PUSHED OVER THE CURB AND INTO A SNOW BANK WHERE I EVENTUALLY STOPPED AFTER HITTING THE YIELD SIGN. I WAS TRAPPED IN MY VEHICLE AS I HAD CARVED THRU THE SNOW AND ALL DOORS WERE BLOCKED. THE DAMAGE TO THE VEHICLE WAS ON THE DRIVER'S SIDE FRONT, SIDE AND BACK. THE HIT WAS HARD ENOUGH TO CAUSE FRAME DAMAGE TO THE VEHICLE, NEEDING FRAME REPAIR. THERE WERE NO AIRBAGS DEPLOYED DURING THE CRASH AND GIVEN THE PREVIOUS MALFUNCTION WITH THE AIRBAG SYSTEM, THIS WAS A MAJOR CONCERN FOR ME. I NOTIFIED MERCEDES BENZ OF THE ISSUE, AND IT WASN'T UNTIL SEVERAL REQUESTS THAT THEY RESPONDED. THEY SENT SOMEONE TO THE BODY SHOP TO LOOK AT THE CAR AND CONFIRMED THERE IS FRAME DAMAGE; HOWEVER, STATED IT WAS NOT HARD ENOUGH OF A HIT TO TRIGGER AIRBAG DEPLOYMENT. I HAVE A HARD TIME UNDERSTANDING HOW IT CAN BE HARD ENOUGH TO CAUSE FRAME DAMAGE YET NOT TRIGGER AIRBAG DEPLOYMENT? THIS IS A COMPLETELY REDESIGNED VEHICLE AND MINE WAS ONE OF THE FIRST ON THE ROAD. I AM FEARFUL THAT THIS IS A LARGER ISSUE THAT IS NOT BEING ADDRESSED, OR UNCOVERED, SINCE THIS IS A RECENTLY RELEASED MODEL. AS A RESULT OF THE IMPACT, I SUSTAINED INJURIES TO MY NECK, BACK AND LEFT ELBOW. I AM HOPING THIS COULD GET ADDRESS TO AVOID FUTURE INJURIES, OR DEATH, TO OTHER DRIVERS AND PASSENGERS. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10567353March 4, 2014
ENGINE AND ENGINE COOLING
FIRST TROUBLE: ENGINE DID NOT START ON 11/13/2010. THE TROUBLE HAPPENED WITHIN THE FIRST MONTH AFTER DELIVERY. TWO REPAIRMEN ON THE ROAD SERVICE SHOWED AND COULD NOT FIX THE PROBLEM. THIRD REPAIRMAN WHO SAID AS THE NUMBER-ONE REPAIRMAN ON THE ROAD SERVICE FINALLY FIXED THE PROBLEM, TAKING ABOUT 3 HOURS. SECOND TROUBLE: ENGINE DID NOT START ON 9/10/2011. A REPAIRMAN ON THE ROAD SERVICE COULD NOT FIX. SO THE CAR WAS TOWED TO THE REPAIR SHOP OF THE DEALER. IT TOOK SEVERAL DAYS TO FIX THERE. THIRD TROUBLE: ENGINE DID NOT START ON 5/29/2013. A REPAIR PERSON ON THE ROAD SERVICE COULD NOT FIX. SO THE CAR WAS TOWED TO THE REPAIR SHOP OF THE DEALER. IT TOOK 3 WEEKS TO FIX THERE. WHAT THE SAME TROUBLE HAPPENED THREE TIME IS INDICATIVE FOR THAT THE CAR HAS TROUBLE WITH ENGINE DESIGNS OR SOMETHING OF ENGINEERING DESIGN. WE BELIEVE THAT THE CAR HAS SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554582December 3, 2013
STEERING, SUSPENSION, ELECTRONIC STABILITY CONTROL (ESC)
PURCHASED A CERTIFIED PREOWNED MERCEDES BENZ S5550 4 MATIC. COMPLETE STEERING FAILURE OCCURRED AN HOUR AFTER PURCHASE (AFTER 20 MILES OF DRIVING). THE CAR'S STEERING WHEEL WAS SPINNING FREELY, AND NO CONTROL OVER THE FRONT WHEELS WAS POSSIBLE WHILE IN MOTION. VEHICLE HAD TO BE RECOVERED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553236November 21, 2013
ENGINE, FUEL/PROPULSION SYSTEM
PURCHASED A MERCEDES BENZ S400 HYBRID LAST YEAR WITH 20,000 MILES DRIVEN. THIS CAR RETAILS NEW FOR $119,000. THE CAR HAS NOW BEEN IN THE SHOP AT EWING MERCEDES BENZ OF PLANO SINCE MAY 2013 OVER 6 TIMES FOR THE SAME ENGINE LIGHT AND CODE. THEY ARE UNABLE TO REPAIR THE VEHICLE AFTER EXTENSIVE TESTING FROM THE DIRECTOR OF SERVICE OVERSIGHT. SINCE THESE REPAIRS MERCEDES BENZ CORPORATE IN GERMANY TOOK THE CAR OFF THE MARKET AND NO LONGER MAKE IT AVAILABLE FOR PURCHASE IN THE UNITED STATES. EWING GAVE ME AN APPRAISAL THIS AFTERNOON FOR THE VEHICLE AND IT HAS DROPPED 50% OF ITS VALUE SINCE I PURCHASED IT ON 11/02/2012 BECAUSE THE ABOVE MENTIONS. MERCEDES BENZ OFFERED TO GIVE $2,000.00 FOR THEIR TRADE ASSIST PROGRAM YET I AM UPSIDE DOWN AFTER JUST A YEAR AND THEY NO LONGER OFFER THIS MODEL? SO MUCH FOR GOING GREEN TO SAVE THE PLANET, MYSELF GAS OR BEING EFFICIENT I HAVE NOT EVEN ENJOYED THE LUXURY THIS VEHICLE STATED IT ALLOWED WHEN PURCHASED.. ID LIKE JUSTICE AND THIS TO BE REVIEWED ON A HIGHER LEVEL SO THAT OTHER CONSUMERS DO NO MAKE THE SAME DECISION I DID. FURTHER INFORMATION I HAVE BEEN A CUSTOMER OF EWING FOR OVER 10 YEARS OWNING EVERY MODEL THEY OFFER BESIDES THE CLS AND E CLASS. I HAVE OWNED C CLASS, R CLASS, ML CLASS, CURRENTLY OWN GL CLASS AND S CLASS.. THIS IS THE TYPE OF CUSTOMER APPRECIATION I AM GIFTED AFTER SO MANY LOYAL YEARS AS A CUSTOMER???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503580March 19, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ S550. THE CONTACT STATED THAT THE REAR PASSENGER SIDE OF THE VEHICLE WAS A HALF OF A INCH HIGHER THAN THE REAR DRIVER SIDE. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN STATED THAT THE VEHICLE MEASURED UP TO SPECIFICATIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388688March 7, 2011
UNKNOWN OR OTHER, SUSPENSION, STEERING
WHEN STEERING WHEEL IS RELEASED EVEN FOR A FEW SECONDS, VEHICLE PULLS HARD TO THE RIGHT AND WILL PUT YOU IN THE DITCH IF YOU ARE NOT PAYING ATTENTION. THE VEHICLE SHOULD TRACK STRAIGHT WHEN THE STEERING WHEEL IS RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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