Mercedes-Benz S-Class Complaints

351 consumer complaints on file.

#11343760August 6, 2020
SEAT BELTS
MY WIFE INSTALLED A BABY CAR SEAT IN REAR PASSENGER SEAT. WHEN I UNBUCKLE TO CLEAN UP THE SEAT, SEAT BELTS WERE JAMMED AND LOCKED. I TOOK IT TO THE DEALER AND THEY QUOTED OVER 1200$ JUST FOR SEAT BELT REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342662August 1, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEEL SPEED SENSOR FAILURE REOCCURRING CONSTANTLY ON VEHICLE, OTHERS SEEM TO HAVE SAME ISSUE. REOCCURS DUE TO PART FAILURE I WOULD SUGGEST. CAUSES DANGEROUS CONDITIONS WITH ABS AND TRACTION CONTROL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339000July 13, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ S550. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK MANUALLY OR WITH KEYS. THE CONTACT CALLED MERCEDES-BENZ OF CUTLER BAY (10701 SW 211 ST, CUTLER BAY, FL 33189, (786) 232-0364) TO INFORM THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ADDITIONAL ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330309June 23, 2020
VISIBILITY:FIXED PANARAMIC ROOF/SKY LIGHT ASSEMBLY, UNKNOWN OR OTHER
THIS CAR WAS PURCHASED IN CHARLOTTE NC IN WINTER OF 2018. IN NOVEMBER OF 2019, WHILE DRIVING DOWN THE ROAD WITH NO CARS IN SITE, WE HEARD A LOUD POP. WE COULDN'T FIGURE OUT WHAT THE NOISE WAS BECAUSE IT SOUNDED LIKE A ROCK HIT THE WINDSHIELD BUT WE DIDN'T SEE ANYTHING. WE COULDN'T FIGURE OUT WHERE A ROCK COULD HAVE COME FROM AS THEIR WERE NO CARS ON THE ROAD. THAT AFTERNOON WE PULLED BACK THE ROOF SCREEN TO FIND THAT THE GLASS PANORAMIC ROOF HAD CRACKED ALL OF THE WAY BACK. THE CRACK STARTED IN THE UPPER LEFT CORNER OF THE CAR IN THE CURVE OF THE TOP. THE CRACK STARTED RIGHT WHERE THE WINDSHIELD AND THE ROOF COME TOGETHER. MERCEDES CONVINCED US THAT SOMETHING HAD TO HAVE HIT IT. WE MADE A CLAIM ON OUR INSURANCE AND $10,500 LATER, THE TOP WAS REPLACED. 5 MONTHS LATER AS WE WERE PULLING OUT OF OUR DRIVEWAY ONTO A 2 LANE COUNTRY ROAD, WE HEARD THE SAME NOISE AND AGAIN, PULLED THE SHADE BACK TO SEE THE ROOF HAD CRACKED ONCE MORE. BETWEEN THE TWO INCIDENTS, THE CAR HAS ONLY BEEN DRIVEN 600 MILES. THE CAR IS HARDLY EVER DRIVEN AND STAYS COVERED UP IN A CLIMATE CONTROLLED GARAGE 99% OF THE TIME. NOTHING HAS HIT THE TOP AND BROKEN THE GLASS. THE TOP BROKE IN A WAVY PATTERN JUST LIKE BEFORE. THEIR IS OBVIOUSLY A STRUCTURAL PROBLEM AS THE GLASS IS A STRUCTURAL PART OF THE CAR. THESE ARE OBVIOUSLY STRESS RELATED AND I HAVE SPOKEN TO OTHER OWNERS OF THESE CARS WHO HAVE HAD THE SAME ISSUE AND MERCEDES WILL NOT STAND BEHIND THESE REPAIRS. THEY MAKE YOU BELIEVE YOU ARE IN SOME WAY RESPONSIBLE FOR THIS DEFECT. I CANNOT KEEP FILING AN EXPENSIVE PANORAMIC ROOF REPLACEMENT ON MY INSURANCE, NOW I'M AT THE POINT TO WHERE I'M AFRAID TO DRIVE THE CAR DUE TO THE ROOF POSSIBLY BREAKING. THIS IS UNBELIEVABLE THAT A $150,000 CAR WOULD HAVE THIS SORT OF PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329575June 18, 2020
VISIBILITY/WIPER
VEHICLE'S FRONT WINDSHIELD SPONTANEOUSLY CRACKED OVERNIGHT WHILE VEHICLE AS PARKED IN A LOCKED PRIVATE GARAGE. CRACK ORIGINATES AT TOP OF WINDSHIELD FRAME WHERE BODY TORQUES THE GLASS AND CONTINUES THROUGH ADVANCED DRIVER ASSISTANCE SYSTEMS, ENDING UP IN DRIVER'S LINE-OF-SIGHT. NO VISIBLE POINT OF IMPACT ON DAMAGED AREA OF GLASS. DRIVER ASSISTANCE AND SAFETY SYSTEMS ARE AFFECTED BY THE STRESS CRACK, RENDERING THEM NON-FUNCTIONAL. DEALER INVESTIGATED AND DETERMINED THAT STRESS CRACK WAS DUE TO A DEFECT IN MANUFACTURING AND INSTALLATION OF THE GLASS, NOT DUE TO ANY IMPACT OR ROAD DEBRIS. HOWEVER, MANUFACTURER DENIED COVERAGE UNDER NEW VEHICLE WARRANTY (4YR./50,000 MI), STATING THAT GLASS DEFECTS ARE ONLY COVERED FOR 1 YR/12,000 MI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328687June 13, 2020
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
PANORAMIC SUNROOF CRACKED WITH NO KNOWN CAUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327375June 5, 2020
STEERING
THE STEERING COLUMN WENT BAD. IT STARTED MAKING NOISE, BUT NOT WARNING LIGHTS CAME ON. IF I HAD CONTINUED TO DRIVE IT, IT PROBABLY WOULD HAVE CRASHED. THE CAR ONLY HAD APPROXIMATELY 22,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323574May 6, 2020
VEHICLE SPEED CONTROL
INTERMITTENT (AT LEAST A HALF DOZEN TIMES SINCE FEB 2020 PURCHASE) UNINTENDED INCREASE IN SPEED BY AS MUCH AS 35 MPH; TAKEN TO SELLING DEALER WHO COULD NOT DETECT A PROBLEM OR DUPLICATE MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320997April 13, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, POWER TRAIN, SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ S550. THE CONTACT STATED WHILE DRIVING 40 MPH, HE STARTED TO SMELL BURNING BRAKE PAD ODOR INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED THE PARK BRAKE MALFUNCTION WARNING MESSAGE WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT A NEAR CAR WASH PARKING LOT AND WHEN EXITING THE VEHICLE, HE SAW SMOKE AND FIRE NEAR THE REAR DRIVER CALIPER. THE CONTACT STATED AN EMPLOYEE FROM THE CAR WASH WAS ABLE TO EXTINGUISH THE FIRE. THE FIRE OR POLICE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT STATED NO ONE WAS INJURED. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT CALLED MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614) AND MADE THEM AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE REAR END DRIVER SIDE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED YET. THE CONTACT ALSO MENTIONED ON MARCH 16 2019, WHILE DRIVING 55 MPH, THE INSTRUMENT PANEL FAILED TO FUNCTION PROPERLY AND ILLUMINATE. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER WAS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE CONTACT ALSO MENTIONED IN DECEMBER 2018, WHILE THE VEHICLE WAS STATION STOPPED AT A STOP LIGHT, AND HE ATTEMPTED TO MAKE A RIGHT TURN THE STEERING WHEEL WAS MAKING AN ABNORMAL NOISE. THE CONTACT WAS ABLE TO TAKE A VIDEO OF THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE BUT UPON SEEING THE VIDEO THEY DECIDED TO FURTHER INVESTIGATE. THE DEALER WAS ABLE TO DIAGNOSE THAT WITH THE DRIVE SHAFT BRUSH WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THIS FAILURE. THE FAILURE MILEAGE WAS 24,387.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11307016February 4, 2020
ELECTRICAL SYSTEM
FIRST THERE WAS NO POWER TO THE CAR SO WE REPLACED THE BATTERY. THEN THE CAR WAS RUNNING AND SHUT OFF ONE DAY AND WOULD NOT RESTART. THE VEHICLE WAS STATIONARY WHEN IT WOULD NOT RESTART. WE HAD IT TOWED TO MERCEDES DEALER. THEY ARE STATING IT THE POWER ELECTRONICS MODULE. THERE ARE TWO RECALLS RELATED TO THIS PART BUT WHEN CHECKING THE VIN OURS IS NOT PART OF THEM. THAT IS IMPOSSIBLE. THE MERCEDES DEALER EVEN STATED THERE WERE ISSUES WITH THIS PART THAT'S WHY MERCEDES ONLY MADE THESE CARS FOR TWO YEARS. PLEASE SEE CAMPAIGN NO. 2012080004. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299024January 13, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES BENZ S550 4MATIC. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE LOCAL DEALER (UNKNOWN), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298177January 9, 2020
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
MY WIFE WAS DRIVING MY 2015 MERCEDES BENZ S-550 ON THE 14TH OF AUGUST, 2019. SHE HAD STOPPED AT A RED LIGHT AND WHEN IT TURNED GREEN CROSSED A 6 LANE INTERSECTION. SHE WAS MOVING THROUGH THE INTERSECTION WHEN SHE WAS HIT BY A VW PASSET WHO RAN THE RED LIGHT AT AN ESTIMATED 40 TO 50 MPH. THE PASSET HIT DEAD CENTER ON THE B PILLAR BETWEEN THE DOORS ON THE PASSENGER SIDE OF THE MERCEDES. ALL AIR CURTAINS AND A REAR SEAT AIR BAG DEPLOYED ON THE UNOCCUPIED PASSENGER SIDE OF THE CAR, NONE DEPLOYED TO PROTECT DRIVER'S HEAD ABEAM THE B PILLAR.. MY WIFE'S HEAD WHIPPED VIOLENTLY TO THE RIGHT TOWARDS THE CRASH, THEN WHIPPED BACK VIOLENTLY TO THE LEFT HITTING THE LARGE SEAT BELT RETRACTOR PROTRUSION BUILT INTO THE B-PILLAR. SHE WAS BRIEFLY UNCONSCIOUS AND SUFFERED A SEVERE CONCUSSION AND MAYBE MORE AS MEDICAL TESTS ARE STILL ON GOING. IN ADDITION, SHE SUFFERED 4 HERNIATED DISCS IN HER NECK, 2 SEVERE. SHE ALSO SUFFERED AN ACUTE HERNIATED DISC IN HER LOWER BACK AS WELL AS NOW HAS SOME TMJ ISSUES WITH HER JAW AND HAS TO WEAR A MOUTHPIECE TO SLEEP. NO AIR BAGS OR SIDE AIR CURTAINS DEPLOYED ON THE DRIVERS SIDE OF THE CAR, THAT WOULD HAVE HELPED PROTECT HER HEAD AND LIKELY LESSENED THE SIDE TO SIDE WHIPLASH CAUSING THE HERNIATED DISC ISSUES. WHEN I CALLED MERCEDES BENZ TO INQUIRE WHY NO DRIVERS SIDE AIR CURTAINS OR AIR BAGS DEPLOYED, I RECEIVED A LETTER BACK SAYING THEY WERE NOT DESIGNED TO DEPLOY IN THIS CASE THE CAR, WAS A TOTAL LOSS WITH A $65,000 SETTLEMENT CHECK. MB IS SAYING ONLY THE SIDE CURTAINS ON THE SIDE THE CRASH OCCURRED DEPLOY IN THIS CASE PROTECTING NO ONE. AT THIS HIGH RATE OF SPEED, WITH MB STATING IN A LETTER THAT THE CAR'S AIR BAG PREFORMED AS PROGRAMMED, I THINK THERE IS A MAJOR SAFETY FLAW THAT LIKELY HAS CAUSED OTHER SERIOUS INJURIES OR DEATH.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11297444January 6, 2020
UNKNOWN OR OTHER
IN 2018 I HAD A CRACKED WINDSHIELD, THEY TOLD ME A SMALL ROCK HIT MY WINDSHIELD, HAD IT REPAIRED AT THE M BENZ DEALERSHIP, THEN IN 2019, AUGUST I HAD THE SAME THING HAPPEN TO MY WINDSHIELD, THEY SAID THE SAME THING, HAD THEM REPAIR IT AGAIN, SEPTEMBER 2019 & OCTOBER 2019,HAD A CRACKED WINDSHIELD WITH AN EXPLOSIVE SOUND, HAD IT REPAIRED, THAT'S 3 IN A ROW AT THE SAME DEALERSHIP, THEY BRUSHED ME OFF AFTER I COMPLAINED TO THEM, SAYING IT WAS " PURE BAD LUCK" 3 IN A ROW IN AUG,SEPT, & OCT 2019.THE VEHICLE WAS IN MOTION ON SURFACE ROADS & A HIGHWAY TOO AT THE TIME OF OCCURRENCE, IT WAS A SMALL SOUND FOLLOWED BY A EXPLOSIVE SOUND & CRACKS ABOUT 10" LONG APPEARED ON MY WINDSHIELD, THE DEALERSHIP WAS TOTALLY UNHELPFUL, SPENT $10,000/ REPAIRING IT, & WHEN ASKED "DID ANYBODY HAVE A SIMILAR EXPERIENCE , 3 MONTHS IN A ROW" THEY SAID NO.1 COMPLAINED TO THE SERVICE MANAGER, SAYING THE GLASS WAS DEFECTIVE, BUT TO NO AVAIL, SO I TALKED TO THE M BENZ DISTRIBUTOR IN GEORGIA , BUT HE WAS EVASIVE TOO. I THEN WROTE TO THE CEO IN STUTTGART , BUT THEY SAID THEY WERE TOO BUSY WITH OTHER THINGS, I EXPLAINED TO THEM THAT THIS WAS A SAFETY & HEALTH HAZARD, THEY WERE NONCHALANT ABOUT IT.*DT CONSUMER STATED WINDSHIELD WOULD EXPLODE WITH SLIGHTEST CRACK. *JB*DT *JB *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291390December 26, 2019
POWER TRAIN
WHEN PARKING THE CAR. TRANSMISSION IN DRIVE AND FOOT ON BRAKE. WHEN THE IGNITION BUTTON IS PUSHED TO TURN CAR OFF, THE CAR GOES INTO NEUTRAL NOT PARK. THE CAR WILL GO INTO PARK WHEN THE DOOR IS OPENED. THE CAR HAS ROLLED AND CAN CAUSE AN ACCIDENT IF NOT CAREFUL. WAS TOLD THIS IS NORMAL OPERATION WITH THIS MODEL. THINK IT IS UNSAFE. EVERY OTHER CAR I HAVE DRIVEN INCLUDING MERCEDES GO INTO PARK WHEN IGNITION IS PUSHED WITH CAR STOPPED AND FOOT ON BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288650December 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, STEERING
AUTOMATIC DRIVE SHUTS OFF WHEN YOU BRAKE. HOWEVER, IN A ROLLING STOP AND BRAKE, IT DOES NOT RESTART IN CERTAIN SITUATIONS WHEN YOU ACCELERATE OUT OF THE STOP. IT IS INCONSISTENT, BUT SERVICE TEAM AT LOCAL DEALER HAVE RECREATED THE SITUATION. THE CAR IS DESIGNED TO AUTO RESTART AND THE FUNCTION CANNOT BE DISABLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287409December 6, 2019
POWER TRAIN
WHEN COMING TO A COMPLETE STOP, THE HYBRID SYSTEM SHUTS DOWN THE ENGINE AND FAILS TO RESTART. THIS PLACES THE DRIVER, PASSENGER AND OTHERS AT RISK OF COLLISION AS VEHICLE WILL REMAIN STOPPED IN TRAFFIC. THIS ISSUE HAS BEEN KNOWN TO MERCEDES-BENZ AS IF IS A FAILURE OF THE POWER ELECTRONICS MODULE. IT HAS BEEN SUBJECT TO TWO SERVICE CAMPAIGNS: 2012880004 NOVEMBER 2012 2015030006 JUNE 2015 HOWEVER IT APPEARS THAT THE DEFECTIVE PART IS REPLACED WITH A SIMILARLY DEFECTIVE PART. FURTHERMORE MERCEDES-BENZ NO LONGER MAKES THIS PART AVAILABLE FOR THIS MODEL WHICH WAS PRODUCED THROUGH 2013. THIS DEFECTIVE PART THIS MODEL AT HIGH RISK FOR THE SAFETY OF ITS OWNERS, PASSENGERS AND OCCUPANTS OF OTHER VEHICLES AS THE VEHICLE IS STOPPED IN THE ROAD. THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND HAS BEEN EXPERIENCED BY MANY. OF NOTE THERE WERE FEW OF THIS VEHICLE MADE (S400 IS AN EARLY HYBRID MODEL MADE BY MERCEDES-BENZ) SUCH THAT A LOW NUMBER OF REPORTS REPRESENTS A HIGH PERCENTAGE OF THIS MODEL. THE FREQUENCY IF EVENTS CAN BE SEEN IN A SEARCH OF S400 POWER ELECTRONICS MODULE PROBLEMS I HAVE CONTACTED MBUSA WHO STATES THIS IS NOT A SAFETY ISSUE AND THEY HAVE NO RESPONSIBILITY FOR THE DEFECTIVE PART. THEY HAVE ALSO STATED THAT THEY HAVE NO LEGAL RESPONSIBILITY TO CONTINUE TO PRODUCE PARTS FOR A MODEL THAT ENDED 6 YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286606December 3, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2010 S400 HYBRID WONT START FIRST INSTANCE WAS LESS THAN 24 HOUR OF PURCHASING CAR FROM LOCAL DEALER. LIGHTS ALL ON BUT NO CRANK. STARTED AFTER AND TWO WEEKS LATER IT HAD TO BE TOWED BECAUSE IT COMPLETELY WONT START. MBUSA FORUM CHAT AND SEVERAL SOCIAL MEDIA GROUPS ALL AROUND THE WORLD HAS THE SAME PROBLEM WITH THIS MODEL AND IT COMES DOWN TO AN ELECTRONICS POWER MODULE THAT COST MORE THAN WHAT THE CAR IS WORTH TO REPAIR. PLEASE ADVISE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280092November 25, 2019
VISIBILITY:WINDSHIELD
2017 MERCEDES BENZ S550. CONSUMER WRITES IN REGARDS TO DAMAGED WINDSHIELD. *LD THE CONSUMER STATED THE WINDSHIELD CONTINUES TO CRACK. THE WINDSHIELD HAD TO BE REPAIRED 3 TIMES IN 3 MONTHS. THE DEALER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE STATING THE FAILURES WERE BAD LUCK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281615November 21, 2019
ENGINE
ENGINE HAS OIL LEAK SIMILAR TO MANY 2011-2012 DIESEL MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280685November 17, 2019
UNKNOWN OR OTHER
A PORTION OF THE GLASS ROOF SHATTERED WHILE I WAS DRIVING DOWN A MULTI LANE HIGHWAY GOING SLOWER THAN THE SPEED LIMIT SINCE IT WAS EVENING COMMUTER TIME. THE ROOF HAS THREE GLASS SECTIONS. THE FORWARD MOST SECTION OF THE GLASS ROOF IS WHAT SHATTERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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