Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#11051890December 2, 2017
AIR BAGS
TAKATA RECALL - AIRBAG FIX HAS YET NOT BEEN MADE AVAILABLE AND THE COMPANY HAS DECLARED BANKRUPTCY, I'M CLUELESS ON WHO IS GOING TO FIX THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047659November 20, 2017
AIR BAGS
TAKATA RECALL: THIS VEHICLE WAS INVOLVED IN A RECALL CAMPAIGN FOR OVER 12 MONTHS AND WAS NEVER REPAIRED DUE TO LACK OF AVAILABLE PARTS. THE NHTSA VIN LOOKUP TOOL NOW LISTS NO ACTIVE RECALL ON THE VEHICLE. WHY NOT? WHEN WILL PARTS BE AVAILABLE? HOW COULD KE THIS POSSIBLY BE TAKING SO LONG? PERHAPS IT BEEN SO LONG THAT NHTSA'S LONG-TERM MEMORY HAS FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046009November 14, 2017
EXTERIOR LIGHTING
PLEASE NOTE: THIS IS NOT A SPECIFIC COMPLAINT ABOUT MY VEHICLE. IT IS CALLING TO LIGHT AN ISSUE COMMON TO MOST OR ALL VEHICLES ON THE ROAD. BECAUSE THERE ARE NOW SO MANY OPTIONS FOR LIGHTING, E.G. HEADLAMPS, DAYTIME RUNNING LIGHTS, ETC. IT IS MY IMPRESSION THAT MANY DRIVERS NOW HAVE NO IDEA IF THEIR TAIL LIGHTS ARE ON OR OFF AT ANY GIVEN TIME. I THINK THERE IS A SEROUS NATIONAL ISSUE, ESPECIALLY AROUND DAWN AND DUSK, W/ RESPECT TO SEEING THE BACK ENDS OF OTHER VEHICLES. NHTSA SHOULD CONSIDER REQUIRING AUTO MANUFACTURERS TO INCLUDE DASHBOARD INDICATORS SHOWING THE DRIVER EXACTLY THE STATUS OF BOTH FRONT AND REAR LIGHTS ILLUMINATION (OR NOT) AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044930November 9, 2017
AIR BAGS
WE RECEIVED A RECALL IN FEBRUARY 2016 AND STILL THERE ARE NO REPLACEMENTS AVAILABLE. WHY SEND A RECALL WITH NO POSSIBLE RESOLUTION? I GUESS WE JUST CROSS OUR FINGERS AND HOPE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042692November 2, 2017
AIR BAGS
THERE IS A RECALL NOTICE FEB 11, 2016 AND TO DATE I HAVE NOT =BEEN CONTACTED ABOUT REPLACEMENT OF THE DEFECTIVE AIR BAG. WHAT DO I DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041900November 1, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A POST CARD IN THE MAIL FROM TK HOLDINGS STATING TO CONTACT THE DEALER FOR A FREE REPAIR. I HAVE CONTACTED THE DEALER AND THEY STATE THAT THE AIRBAGS ARE ON BACK ORDER. THE ISSUE IS NOT BEING RESOLVED IN A TIMELY MANNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041061October 30, 2017
AIR BAGS
TAKATA RECALL, NO REMEDY FROM MERCEDES AS OF YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040361October 27, 2017
AIR BAGS
"TAKATA RECALL" TO DATE MERCEDES BENZ STILL HAS NO TIMELINE OR DATE TO REPLACE THE DEFECTIVE DRIVER SIDE AIRBAG ON MY VEHICLE. THIS CRITICAL SAFETY RELATED RECALL IS OFFICIALLY ALMOST 2-YEARS OLD AND TO NOT HAVE PARTS YET AND OR A TIMELINE IS IRRESPONSIBLE. NOW WE ARE RECEIVING BANKRUPTCY "CHAPTER 11" NOTICES FOR "TAKATA" UNDER "CASE NO. 17-11375 (BLS)". THIS SAID NOTICE ADVISES US TO CALL OUR DEALER TO HAVE PARTS REPLACED; ONLY TO HAVE THE DEALER AND MERCEDES CORPORATE TO INFORM THAT THERE ARE NO PARTS! WHAT IS THIS? THIS IS HOW WE CONSUMERS AND OUR SAFETY ARE PROTECTED? DO WE HAVE TO WAIT FOR A CATASTROPHE BEFORE THIS IS ADDRESSED AND CORRECTED? PLEASE ADVISE AS TO HOW WE ARE GOING TO GET OUR VEHICLE REPAIRED AND SAFE. LOOK FORWARD TO YOUR REPLY AND GUIDANCE THAT TO THIS POINT IS COMPLETELY LACKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039762October 25, 2017
AIR BAGS
I RECEIVED A "TAKATA RECALL" NOTICE ALMOST 2 YEARS AGO ALLEGING THAT MY CURRENT AIRBAG CAN CAUSE SERIOUS BODILY INJURY, HARM OR DEATH. I'VE REPEATEDLY TRIED TO CONTACT MERCEDES BENZ TO REPLACE MY AIRBAG AS INSTRUCTED FROM PREVIOUS NOTIFICATIONS AND EVERY SINGLE TIME, I'M TOLD THAT THE PARTS FOR MY CAR ARE NOT YET AVAILABLE. WILL THEY BECOME AVAILABLE AFTER I DIE OR GET SERIOUSLY INJURED IN AN ACCIDENT????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023728September 15, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ELECTRICAL WIRING AROUND HEADLAMPS IS CRUMBLING AND EXPOSING LARGE LENGTHS OF BARE WIRES, WITH UP TO ABOUT 6" OF COPPER WIRING EXPOSED IN THE ENGINE COMPARTMENT. I REPLACED A BURNED OUT HALOGEN HEADLAMP IN JUNE, THE OTHER ONE IN AUGUST, AND THE FIRST ONE WENT OUT AGAIN ABOUT A WEEK AGO (AND THIS RATE OF HEADLAMP REPLACEMENT IS MORE OR LESS TYPICAL; I KEEP TWO SPARES IN MY CAR AT ALL TIMES, AS BURNOUTS ARE SO FREQUENT). THE BARE WIRES MAY BE CONTRIBUTING TO THE EXTREMELY SHORT BULB LIFE AND COULD ALSO CAUSE ARCING AND POTENTIALLY AN ENGINE FIRE. ALTHOUGH AN ENGINE FIRE HAS NOT HAPPENED YET, THE ARCING IS EXTREMELY LIKELY. HOWEVER, THE AREA WHERE THIS OCCURS IS SO HAS EXTREMELY RESTRICTED ACCESS AND DIRECT VISION INTO AND AROUND THE HEADLAMP MOUNT IS NOT POSSIBLE. ONLY UPON INSERTING MY IPHONE INTO THE AVAILABLE SPACE WAS I ABLE TO SEE THE EXTENT OF THE WIRING INSULATION DETERIORATION.VIRTUALLY ALL OF THE SEGMENTED INSULATION ON THE BROWN WIRE FLAKED OFF ON MY FINGERS WHEN I INSTALLED THE NEW HEADLAMP. ALTHOUGH THE BROWN WIRE WAS MOST AFFECTED, THE YELLOW WIRE ALSO SHOWS SIGNIFICANT SIGNS OF DETERIORATION. I WORKED IN THE AUTOMOTIVE INDUSTRY FOR OVER TEN YEARS AS AN OEM SUPPLIER AND VEHICLE MANUFACTURER AND SUCH DEFECTS AS THIS TEND TO INDICATE INFERIOR MATERIALS OR MANUFACTURING PROCESSES. MATERIALS THIS FRAGILE SHOULD HAVE BEEN CAUGHT IN THE QA PROCESS AND RETURNED TO THE SUPPLIER BEFORE INSTALLATION ON THE ASSEMBLY LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012003August 1, 2017
ELECTRICAL SYSTEM, SUSPENSION
I WAS DRIVING MY VEHICLE THAN MY AIRSHOCKS BLEW UP AND VEHICLE WENT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001569June 26, 2017
AIR BAGS
TAKATA RECALL. VEHICLE RECALL REMEDY TAKING EXCESSIVE AMOUNT OF TIME. NO REMEDY AVAILABLE, NO ACCOUNTABILITY AVAILABLE, NO NON-BANKRUPT PARTS SUPPLIER AVAILABLE, AND NO ACTION BY NHTSA AVAILABLE. TIME TO HOLD DAIMLER BENZ RESPONSIBLE FOR THIS NONSENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995346June 15, 2017
SEATS
THE HEATED SEATS WERE TURNED ON THE DRIVER SEAT WHILE WAITING IN LINE AT A FAST FOOD DRIVE THRU ON JUNE 15, 2017 AROUND 1:00AM. I PULLED OF AFTER GETTING MY FOOD. THEN WHILE I WAS LEAVING THE PARKING LOT I STARTED TO FEEL REALLY WARM ON MY BACK AND SIDE, HOTTER THAN NORMAL. I STARTED TO SMELL SMOKE! I PULLED OVER QUICKLY AND GOT OUT OF THE CAR AND I REALIZED MY CLOTHING WAS SMOKING AND THE BACK OF MY SEAT WAS ON FIRE. THE FIRE WENT OUT AND MY JACKET AND T SHIRT HAD BURNS AND ASHES ON THEM AND MY DRIVER SEAT HAD LARGE HOLE IN IT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10979947April 22, 2017
SEAT BELTS
TAKATA RECALL. CAR IS 2011 AND AS AN OLDER VEHICLE MAY BE MORE PRONE TO SEAT BELT ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959031March 7, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO VIBRATE. WHILE SHIFTING GEARS, THE VEHICLE VIOLENTLY LUNGED FORWARD WITHOUT WARNING. THE ACCELERATOR PEDAL WAS ENGAGED WITH FORCE; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956705February 24, 2017
ENGINE
BALANCE SHAFT GEAR DEFECTIVE APPARENTLY MERCEDES HAS BEEN AWARE OF THIS PROBLEM, CLASS ACTION SUITS HAVE BEEN FILED- NO RECALL YET. I PLAN TO CALL MERCEDES DEALER TOMORROW- DO NOT ANTICIPATE ANY HELP ON THEIR PART - IF THAT'S THE CASE WILL TRY TO JOIN CLASS ACTION SUIT AS THIS IS A KNOWN AND VERY COSTLY -(THOUSANDS OF DOLLARS) PROBLEM FOR NUMEROUS MB VEHICLES- MANY CLASSES FROM 2007 -2011. MERCEDES BENZ WAS APPARENTLY AWARE OF THIS DEFECT WHEN I PURCHASED MY VEHICLE (USED) FROM LOCAL MB DEALER HERE IN NY 2009 AS A PRE OWNED CERTIFIED VEHICLE, WHY WAS I NOT MADE AWARE OF THIS ISSUE THAT MERCEDES KNOWINGLY KNEW AND COME TO FIND OUT A CLASS ACTION LAWSUIT WAS FILED. THE NHTSA NEED S TO LOOK INTO THIS MANY COMPLAINTS HAVE BEEN FILED, MERCEDES SERVICE TECHS WERE MADE AWARE OF THIS ISSUE BUT THEY WERE NOT INSTRUCTED TO LET CUSTOMERS BE KNOWN OF THIS WHEN CARS WERE BROUGHT IN FOR SERVICE. PLEASE LOOK INTO THIS AND RECALLS MUST BE PREFORMED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949628February 5, 2017
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CAR GOES INTO LIMP MODE CANT DRIVE FASTER THAN 20MPH ON FREEWAY VERY DANGEROUS. HAVE TO PULL OVER TURN OFF ENGINE AND RESTART CAR TO RESET. CAR JUST RANDOMLY SHUT OFF ALL ELECTRONICS DIED ON STREET. TOWED CAR TO DEALERSHIP SAYS NEEDS NEW VALVE BODY OF TRANSMISSION. RESEARCHED ONLINE VERY COMMON PROBLEM. DEFECT IN MANUFACTURING AND PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949216February 3, 2017
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. FIVE MINUTES AFTER THE CONTACT ACTIVATED THE SEAT WARMER, SHE SMELLED AN ABNORMAL BURNING ODOR. WHEN THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, HER JACKET WAS STUCK TO THE SEAT. UPON INSPECTION, THE CONTACT NOTICED A HOLE IN THE SEAT AND JACKET. THE CONTACT SUSTAINED MINOR BURN INJURIES. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10949309February 3, 2017
SEATS
GOT IN MY CAR AND TURNED ON MY SEAT WARMERS AND PROCEEDED TO DRIVE. AFTER DRIVING FOR 5 MINUTES I NOTICED A SMELL, THOUGH IT WAS THE FUMES FROM THE CAR IN FRONT OF ME. I KEPT DRIVING AND THEN I FELT SOME DISCOMFORT ON MY LOWER LEFT UPPER HIP AREA. FELT LIKE SOMETHING WAS BITING ME. BY THIS TIME I WAS A MAJOR HIGHWAY AND KEPT FEELING DISCOMFORT....GOT TO MY DESTINATION AND PROCEEDED TO GET OUT OF THE CAR AND MY COAT WAS STUCK TO THE SEAT. I TURNED AROUND AND TO LOOK AT THE SEAT AND THERE WAS A HOLE IN THE SEAT AND MY COAT. THE DISCOMFORT I FELT WAS THE BURNING FROM THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946391January 19, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ R350. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. AFTER TWO MINUTES, THE VEHICLE RESTARTED NORMALLY, BUT THE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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