Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#10935892December 16, 2016
SEATS
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE OPERATING THE VEHICLE, A BURNING ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER LATER NOTICED THAT THE DRIVER SIDE LUMBAR AREA OF THE FRONT DRIVER SEAT BECAME EXTREMELY HOT AND BURNED THROUGH THE LEATHER SEAT AND THE CLOTHING WORN BY THE DRIVER. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10934561December 11, 2016
AIR BAGS
TAKATA RECALL #16V081 MFG RECALL #2016020003 RECALL DATE FEB 11,2016 MY WIFE IS THE PRIMARY DRIVER OF THIS VEHICLE, AND I HAVE GREAT FEAR FOR HER SAFETY EVERY TIME SHE GETS BEHIND THE WHEEL. PLEASE ADVISE WHEN THIS WILL BE REMEDIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927430November 22, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ R350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925705November 14, 2016
AIR BAGS
TAKATA RECALL WE HAVE BEEN NOTIFIED IN FEBRUARY OF 2016 AND IT IS NOW NOVEMBER OF 2016 AND STILL NO PARTS. WE CAN'T SELL THE CAR BECAUSE I DON'T WANT TO PASS THE PROBLEM ONTO ANOTHER PERSON AND MERCEDES WON'T GIVE US A LOANER SO WE HAVE A POTENTIAL RISK. TELLING US THAT IT IS A MINIMAL RISK DOESN'T HELP. THIS IS BEYOND IRRESPONSIBLE! CAN YOU PLEASE ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894939August 10, 2016
STEERING
MY MERCEDES R350 SPORADICALLY BECOMES VERY DIFFICULT TO STEER. I NOTICED THAT THIS HAPPENS AFTER A FEW MINUTES OF CITY STREET DRIVING. THE STEERING GETS SO TIGHT THAT IT REQUIRES BOTH HANDS AND A LOT OF EFFORT TO JUST STEER THE WHEEL PARTICULARLY WHEN PARKING. BECAUSE OF THIS CONSTANT BATTLE WITH THE STEERING WHEEL I STARTED FEELING PAIN ON MY SHOULDER. THE STEERING WHEEL FLUID LEVEL IS FINE AND THE CAR HAS NEVER BEEN IN ANY ACCIDENT. I CALLED MERCEDES BENZ AFTER FINDING OUT THAT THERE HAS BEEN A RECALL ON THE 2008 R350S FOR THE SAME PROBLEM BUT I WAS TOLD THAT MY CAR IS NOT PART OF THE RECALLED BATCH BASED ON MY VIN#. MAYBE THERE IS JUST NOT ENOUGH COMPLAINTS YET FOR MY 'BATCH' THAT THEY REFUSE TO FIX THE VERY SAME PROBLEM THAT THEY ISSUED A RECALL FOR. MY CAR IS THE SAME MODEL, MANUFACTURED IN THE SAME YEAR AND IS EXHIBITING THE SAME SYMPTOMS AS THE DEFECT IDENTIFIED IN THE RECALL. WHAT CAN I DO TO HAVE MY CAR INCLUDED IN THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894239August 8, 2016
STEERING
CAR OCCASIONALLY DIFFICULT TO STEER AFTER DRIVING FOR DISTANCE IN MOUNTAINS. FLUID LEVELS APPEAR TO BE OK BUT PASSERBY'S TELL ME THEY CAN HEAR STEERING NOISE THAT I DO NOT HEAR INSIDE WHEN DRIVING. I SAW THAT THERE IS RECALL FOR THIS VEHICLE AND STEERING RACK PIN- WONDERING IF MY VEHICLE IS PART OF RECALL TO BE REPAIRED BY MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892985August 3, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. THE CONTACT STATED THAT THE SUSPENSION FAILED ON THE FRONT PASSENGER SIDE OF THE VEHICLE WHILE PARKED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPRESSOR, RELAY, FUSE LINK, AIR SUSPENSION, AND CORE RETURN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWO MORE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885935July 19, 2016
ENGINE
THIS IS A WELL DOCUMENTED ISSUE BUT MERCEDES BENZ REFUSES TO ACKNOWLEDGE THE BALANCE SHAFT AS A DEFECT AND ROAD SAFETY HAZARD. UNFORTUNATELY IT'S GOING TO TAKE SOMEONE'S ENGINE FALLING A PART AT HIGH SPEED CAUSING AN ACCIDENT BEFORE SOMEONE WILL DO SOMETHING WHICH IS TERRIBLE. MERCEDES-BENZ BALANCE SHAFT PROBLEMS AND HOW TO CHECK YOUR CAR. BALANCE SHAFT MERCEDES V6 AND V8 PROBLEMS MERCEDES-BENZ V6 AND V8 ENGINES HAD TIMING CHAIN PROBLEMS CAUSED BY BALANCE SHAFT AND IDLER GEAR FAILURES. MERCEDES PRODUCED CERTAIN MODELS WITH DEFECTIVE GEARS IN THEIR BALANCE SHAFTS (M272 ENGINES) OR WITH DEFECTIVE IDLE GEARS ( M273 ENGINES). THESE FAULTY GEARS WEAR OUT PREMATURELY, EXCESSIVELY, AND WITHOUT WARNING, CAUSING THE VEHICLE TO MALFUNCTION, THE 'CHECK ENGINE LIGHT' TO REMAIN ILLUMINATED, AND THE VEHICLE TO MISFIRE OR STOP DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882226July 2, 2016
SUSPENSION
EVERYDAY I GET A RED SIGNAL ALERTING ME TO STOP DRIVING, CAR TOO LOW. IT USUALLY OCCURS WHEN INITIALLY TURNING ON THE CAR OR AT THE BEGINNING OF THE DRIVE. THE REAR OF THE CAR IS VISIBLY LOW AND WHEN DRIVING IT IS UNEVEN AND BUMPY. I HAVE SEEN OTHER R350 OWNERS WITH SAME COMPLAINT AND REPEAT COSTS TO FIX ~1200.00 EACH SIDE. NO SUSPENSION RECALLS ON AN APPARENT DEFECT IN MANUFACTURING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875523June 21, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LEANED TO THE DRIVER'S SIDE AND CAUSED THE PASSENGER SIDE TO BECOME ELEVATED. WHILE MAKING A LEFT TURN, THE VEHICLE ALMOST FLIPPED OVER. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870100May 20, 2016
SUSPENSION
THE 2006 MERCEDES BENZ R350 WITH THE AIRMATIC SUSPENSION HAS MULTIPLE PROBLEMS THAT SEEM TO NEVER END. MY CAR HAS ONLY 70K MILES ON IT. THE SUSPENSION HAS BEEN FIXED TWICE BY AN AUTHORIZED MERCEDES BENZ SHOP. WHILE LOOKING UP SOME INFORMATION ON VARIOUS WEBSITES AND FORUMS I NOTICED I AM NOT THE ONLY OWNER WITH THIS PROBLEM. WHILE DRIVING DOWN THE HIGHWAY A LIGHT CAME ON THE DASH SCREEN STATING VEHICLE TOO LOW TO DRIVETO SHOP. WHEN THE SUSPENSION GOES OUT THE VEHICLE FRAME IS APPROXIMATELY 2 INCHES FROM THE GROUND. THE STIFFENED RIDE MAKES IT DIFFICULT TO MANEUVER THE VEHICLE. MERCEDES BENZ STATED YOU CAN'T GET A TRADITIONAL COIL SPRING CONVERSION IN THE UNITED STATES. THE SUSPENSION PROBLEMS WITH THE R350 ARE ALSO VERY COSTLY ($3600) EVERY TIME THIS HAS TO BE FIXED. MY CAR IS CURRENTLY IN STORAGE DUE TO NOT BEING ABLE TO AFFORD A THIRD TIME TO THE SHOP. PLEASE CONSIDER AN INVESTIGATION INTO THE SUSPENSION OF THE MERCEDES BENZ R350 AIRMATIC THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865747May 19, 2016
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE DRIVING APPROXIMATELY 20 MPH, THE INSIDE OF THE VEHICLE FILLED WITH SMOKE. THE CONTACT NOTICED THAT THE DRIVER'S SEAT CAUGHT FIRE. THE CONTACT STATED THAT THE SEAT WARMER WAS ACTIVATED AND, ONCE THE SEAT WARMER WAS DEACTIVATED, THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10860421April 19, 2016
AIR BAGS
CAR WAS HIT BY A POT HOLE AROUND 2 INCHES DEEP ON THE PASSENGER SIDE. IMMEDIATELY THERE WAS A LOUD NOISE AND ALL THE SIDE AIRBAGS ON THE DRIVER SIDE DEPLOYED. THERE WAS NO SIGNS OF DAMAGE TO THE TIRES AND NOT EVEN A SCRATCH TO THE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836225February 15, 2016
SEATS
I NOTICED I WAS GETTING BURNED ON MY UPPER HIP WHEN THE SEAT HEATER WAS ON. THOUGHT IT WAS THE METAL TRIM ON MY JEANS GETTING TOO HOT BUT DISCOVERED THE SEAT HEATER HAD BURNED A HOLE THROUGH THE SEAT AND SMELLED LIKE A FIRE. I TURNED IT OFF AND NOW DO NOT USE THE SEAT HEATERS. IT GOT HOT IN A FEW MINUTES AFTER STARTING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10823136January 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ R350. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT A VALVE IN THE ENGINE FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817006December 30, 2015
ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. THE CONTACT STATED THAT THE FRONT DRIVERS SIDE SEAT BACK AND CUSHION HEATER WAS ACTIVATED, WHILE DRIVING APPROXIMATELY 25 MPH. A BURNING ODOR EMITTED INSIDE OF THE VEHICLE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE SEAT HEATER WAS IMMEDIATELY DEACTIVATED. THE CONTACT SUSTAINED MINOR BURNS TO THE BACK AREA AND MEDICAL ATTENTION WAS NOT REQUIRED. THERE WERE NO FLAMES VISIBLE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT AND HEATING ELEMENT WERE BOTH REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10811951December 23, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WIRING FROM ENGINE HARNESS TO FUEL PUMP BURNT ON FREEWAY , ENGINE STALLED AND SHUT DOWN, COULD NOT START BACK UP IN MIDDLE OF I5 FREEWAY. REPAIRS ARE AMOUNTING TO $4000. COULD HAVE BURNT ENTIRE VEHICLE AND AFTER READING NUMEROUS COMPLAINTS WITH EXACT SAME PROBLEM SOMETHING NEEDS TO BE DONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10811954December 23, 2015
ELECTRICAL SYSTEM
REAR LIGHT MODULES (TAIL, REVERSE, BRAKE, SIGNAL) KEEPS ON FAILING. DEALER QUOTES INITIALLY $250 TO FIX/REWIRE BUT THEN GOES UP TO $950 TO REPLACE ECU. THIS IS FRUSTRATING AS THIS IS DRIVING HAZARD, OWNERS ARE LEFT WITHOUT MUCH CHOICE. I HAVE SEEN MULTIPLE COMPLAINTS OF THE SAME ISSUE SO MB SHOULD ALREADY KNOW THAT THIS PROBLEM EXISTS AND BE HONEST UPFRONT ABOUT IT. I HOPE NOBODY GETS HURT IF THE LIGHTS FAIL WHILE DRIVING THIS MODEL/BRAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811956December 23, 2015
ENGINE
VEHICLE CRANKS BUT WILL NOT START, DEALER FIRST REPLACED FUEL PUMP ($1500),THEN WHEN CAME TO PICKUP VEHICLE WOULD NOT START AT DEALER, REPLACED STARTER(NO CHARGE), DROVE FOR 2 WEEKS ISSUE CAME BACK, TOOK TO DEALER , THEY KEPT IT FOR 20 DAYS AND SAID SOME SORT OF CONTROL MODULE, BUT WHO KNOWS. ITS BEEN 15 MONTHS AND CAR JUST STOPPED SMACK IN MIDDLE OF FREEWAY AT 60 MILES PER HOUR AND WOULD NOT START. CURRENTLY AT DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795069November 20, 2015
SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES BENZ R350. WHEN THE CONTACT PARKED THE VEHICLE, SHE NOTICED THAT THE DRIVER SEAT BECAME HOT AND BURNED THROUGH, CREATING A HOLE ON THE SEAT. THERE WAS NO WARNING INDICATOR ILLUMINATED AND THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO A LOCAL DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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