Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#11122735August 27, 2018
WHEELS
COMPLAINT IS DIRECTED TO [email protected] IN FOREST GROVE, OREGON. AT TIME OF PURCHASE, TIRES WERE TOTALLY WORN AND DEALER AGREED TO NEW TIRE REPLACEMENT. SUBSEQUENT EVENT REVEALED REPLACEMENT TIRES WERE NOT NEW AND HAD PREVIOUSLY BEEN IMPROPERLY REPAIRED. IN ADDITION, LOAD FACTOR WAS BELOW MINIMUM MANUFACTURERS RATING AND UNSAFE. DEALER REFUSED TO REIMBURSE COST OF NEW AND CORRECT REPLACEMENT TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119827August 14, 2018
ENGINE
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ R350. THE CONTACT STATED THAT THE VEHICLE BEGAN EXPERIENCING ENGINE FAILURES AFTER THE DEALER (SILVER STAR MOTORS, 36-11 NORTHERN BLVD, LONG ISLAND CITY, NY 11101, (855) 216-2452) SERVICED IT DUE TO A FAILURE WITH THE SUN ROOF NOT PROPERLY CLOSING. THE DEALER REPLACED THE SUN ROOF CLIP AND OIL CAM COVER, THE TRANS OIL LEAK WAS SEALED, AND THE OIL FILTER, HOSES, AND DRIVE BELT WERE REPLACED. THE DEALER STATED THAT THE VEHICLE NEEDED TO BE FURTHER DIAGNOSED TO SERVICE THE ENGINE. THE DEALER SERVICED THE ENGINE AND FOUND THAT THE VEHICLE DROVE ROUGHLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER THEN INDICATED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V006000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101124June 11, 2018
AIR BAGS
I HAVE BEEN RECEIVING SAFETY RECALL NOTICES FROM MERCEDES BENZ SEVERAL TIME IN THE PAST 6 MONTHS. EACH TIME THAT I CALL MERCEDES BENZ OF SOUTH BAY IN TORRANCE, CA, THEY TELL ME THAT THEY DON'T HAVE THE PART. SINCE THE SAFETY RECALL IS ABOUT THE AIR BAGS, IT IS REALLY IMPORTANT THAT THEY GET FIXED. I AM REALLY FRUSTRATED, CAN YOU HELP ME. VIN #: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099885June 4, 2018
AIR BAGS
TAKATA RECALL REMEDY REMAINS UNAVAILABLE. LETTERS FROM MERCEDES BENZ CLAIMED THAT THE REMEDY WOULD BE AVAILABLE IN JUNE 2018. WELL, THEY FIRST SAID MARCH 2018, THEN SAID THAT WAS AN ERROR. THINKING IS HARD. IT IS JUNE 2018, AND NO REMEDY. MERCEDES CONTINUES TO PRODUCE AND EARN MONEY ON TENS OF THOUSANDS OF VEHICLES EACH MONTH. THEY COULD NOT BE INCONVENIENCED TO PRODUCE PARTS FOR THEIR OLD BUCKETS OF JUNK THAT MAY SAVE CUSTOMERS' LIVES. THIS IS MERCEDES AFTER ALL. A COLD ACTUARIAL CALCULATION OF DELAYING THIS RECALL SO THAT SOME OF THE CARS ARE SALVAGED VERSUS ANY LAWSUITS RESULTING FROM INJURED CUSTOMERS. MERCEDES, I HOPE THAT YOUR ABYSMAL APPROACH TO MAKING AND STANDING BEHIND VEHICLES IS EXPOSED. WE WILL NEVER BUY ANOTHER OF THIS MAKE. NHTSA, YOU CONTINUE TO BE ONE OF THE LOWEST PERFORMING GOVERNMENT AGENCIES IN THE HISTORY OF HUMANITY. CONGRATULATIONS. HOW DOES IT FEEL TO CAPITULATE TO AUTOMAKERS' EVERY WHIM AT THE EXPENSE OF AMERICAN LIVES? I HOPE THAT IT DOES NOT FEEL GOOD, OR AT LEAST THAT YOU FEEL SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098137May 27, 2018
AIR BAGS
TAKATA RECALL, AS I RECEIVED 2 RECALL LETTERS THAT HAS LIED TO ME AND KEEP GIVING ME NO TIME TABLE ON WHEN IT WILL BE REPAIRED, FIRST LETTER I RECEIVED WAS DECEMBER 2017 IT STATED THE AIRBAGS WILL BE REPAIRED IN MARCH 2018, THEN I RECEIVED ANOTHER LETTER THE FOLLOWING MONTH JANUARY 2018 THE SECOND LETTER NOW STATES IT WILL BE REPAIRED SOMETIME IN SEPTEMBER 2018, NOW I STRONGLY BELIEVE I'M BEING STALLED HOPING THAT I WILL GIVE UP AND IMPATIENT , HOPING THAT I WILL TURN IN THE VEHICLE AND THEY WONT HAVE TO WORRY ABOUT ME DOWN THE ROAD, BOTH RECALL LETTERS STATES THE RISK WHICH IS IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE DRIVER'S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH.I NO LONGER FEEL SAFE DRIVING THIS CAR AND SHOULD NOT BE FORCE TO DRIVE IT TIL THEY REPLACE THE AIRBAGS AND I RISK MY LIFE AND OTHERS ,MY CAR HAS DEPRECIATED DRAMATICALLY BECAUSE OF THIS RECALL, I CAN'T GET A GOOD TRADE OFFER BECAUSE OF THIS RECALL, THIS CAR SHOULD HAVE NEVER BEEN SOLD TO ME IN THE FIRST PLACE THIS RECALL WAS PUT IN BEFORE I PURCHASED THIS VEHICLE , THE DEALER DIDN'T DISCLOSE THIS INFORMATION AT ALL, MERCEDES AND WHERE I BOUGHT THE CAR FROM IS NOT COOPERATING, THIS LOAN SHOULD B BOUGHT BACK , OR ALL THE PAYMENTS I MADE ON THIS CAR SHOULD BE REFUNDED TO ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098028May 25, 2018
STEERING
BOUGHT THE VEHICLE AND WAS GREAT ON THE HIGHWAY. BUT WHEN DRIVING IN THE CITY, IT BECAME DIFFICULT TO TURN CORNERS. AND TAKES AWHILE TO PARK. VEHICLE WAS LOW ON POWER STEERING FLUID, BUT AFTER FILLING TO THE MAX LINE IN THE POWER STEERING RESERVOIR, THE VEHICLE HAS HAD THE SAME PROBLEM TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083807April 7, 2018
ENGINE
TAKATA RECALL. I PURCHASED MY 2006 MERCEDES R350 IN 2016 WITH OVER 100K MILES ON IT. WITH THE ENGINE LIGHT ALREADY ON. I USED A SCANNER TOOL FOR AN ACCURATE DIAGNOSIS. AS IT STATED TWO ISSUES. A CRANK SHAFT SENSOR/ CAM SHAFT SENSOR WAS NEEDED. SO I DECIDED AGAINST MY BETTER JUDGEMENT TO FINALIZE THE PURCHASE ANYWAY. NEEDLESS TO SAY, AFTER I CHANGED THE SENSORS THE PROBLEM STILL REMAINS. AFTER DOING A LOT OF RESEARCH AND SPENT UNNECESSARY MONEY, IT WAS BROUGHT TO MY ATTENTION THAT THE PROBLEM IS IN FACT A FAULTY BALANCE SHAFT INSIDE OF THE ENGINE. DUE TO A MANUFACTURING DEFAULT. THAT WAS COVERED MY MERCEDES IN A RECALL AT ONE POINT BEFORE I HAD PURCHASED THE VEHICLE. FOR SOMETHING AS SERIOUS AS A DEFECTED PART IN A MOTOR SHOULD NOT BE LIMITED TO WHEN YOU PURCHASE THE VEHICLE, BUT WHENEVER IT IS BROUGHT TO THEIR ATTENTION IT SHOULD BE REPAIRED WITHOUT HESITATION SINCE THIS IS A MANUFACTURING DEFAULT AND NOT SOMETHING THAT WAS DONE BY ANY PREVIOUS OWNERS. I WOULD LIKE TO KNOW WHAT IF ANYTHING CAN BE DONE TO HELP ME RESOLVE THIS ISSUE AT HAND. THANKS IN ADVANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082479April 2, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ R350. WHILE SITTING IN THE VEHICLE AND WAITING TO CHANGE A FLAT TIRE, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE HAD NOT BEEN INVOLVED IN A CRASH. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED PRIOR TO THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082046March 29, 2018
ELECTRICAL SYSTEM
"TAKATA RECALL" - WHILE DRIVING ALONG A COUNTY STREET MY VEHICLE COMPLETELY STALLED. I PUT IN PARK AND IT STARTED AND WENT APPROXIMATELY A 1/2 OF A MILE AND STALLED AGAIN. IT DID THIS TWICE MORE BEFORE I GOT HOME WHERE I SHUT IT OFF AND CALLED A TOW COMPANY TO TAKE IT TO THE SHOP. MY SERVICE ADVISOR CALL AND TOLD ME THAT THE WIRING HONES TO THE ENGINE BURNED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081564March 27, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 MERCEDES BENZ R350. WHILE DRIVING AT 60 MPH, THE CONTACT HEARD SOMETHING LIKE A LOUD POPPING SOUND. AT THAT POINT, THE CONTACT REALIZED THAT THE SUNROOF HAD EXPLODED WITHOUT IMPACT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN INFORMED THE CONTACT THE FAILURE HAD NEVER BEEN SEEN BEFORE. THE DEALER WAS NOT CONTACTED AND MADE AWARE OF THIS FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED AND MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075814March 2, 2018
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074658February 24, 2018
FUEL/PROPULSION SYSTEM
IN 4 SEPARATE INCIDENTS SINCE I PURCHASED MY VEHICLE IN 2012, I HAVE RUN OUT OF GAS BUT THE GAS GAUGE SHOWS MORE THAN 1/4 TANK OF FUEL AVAILABLE. MOST RECENTLY, ON FEB 12,2018, MY CAR STOPPED WHILE TRAVELING 65 MPH ON I-270 IN COLUMBUS OH IN HEAVY TRAFFIC WITH NO WARNING AND 1/3 TANK OF GAS SHOWING ON THE GAUGE. I FEARED FOR MY AND MY DAUGHTER'S LIVES, AS A CAR WITH NO FUEL IS EXTREMELY DIFFICULT TO STEER. I ASKED AN AUTHORIZED MB DEALER (ASTORG) TO DIAGNOSE THE PROBLEM 2 YEARS AGO AND THEY COULD NOT FIND A REASON FOR THE ISSUE. THIS IS A SIGNIFICANT SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067164February 6, 2018
AIR BAGS, ENGINE
TAKATA RECALL THIS VEHICLE HAS AIRBAGS SAFETY RECALL BY TAKATA, THE DEFECTED AIRBAGS ON THIS CAR WAS DISCOVERED 2015, THIS SAFETY RECALL SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I PURCHASED THE VEHICLE IT SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I EVEN WENT ON A TEST DRIVE, THIS CAR SHOULDN'T HAVE BEEN SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED THE VEHICLE IS UNSAFE TO DRIVE, AIRBAG LIGHT COMES ON AND OFF,MY INSURANCE IS HIGH BECAUSE OF THE SAFETY ISSUE AGAIN THIS CAR SHOULD HAVE NEVER BEEN SOLD TO ME NOR SOLD AT ALL UNTIL THE AIRBAGS ARE REPLACED , DUE TO THE UNSAFETYNESS OF THIS VEHICLE THIS VEHICLE SHOULD BE BOUGHT BACK FROM MERCEDES OR ALLY BANK I WAS LIED TO BY MERCEDES, I WAS TOLD THAT THE AIRBAGS WILL BE REPLACED 3/2018 ,NOW I'M BEING TOLD THAT THE AIRBAGS WONT BE REPLACE TIL 9/2018 ,THE VEHICLE IS UNSAFE TO DRIVE ESPECIALLY FOR 7 MORE MONTHS AND RISK MY LIFE AND WHOEVER IS IN THE PASSENGER SEAT WITH DEFECTED AIRBAGS , MERCEDES KNOWS WHAT THE RISKS ARE FOR DRIVING THE VEHICLE IN THIS CONDITION THEY ARE AWARE OF WHEN THE AIRBAGS EXPLODE DURING AIRBAG DEPLOYMENT MERCEDES KNOW IT WILL CAUSE METAL FRAGMENTS STRIKING THE FRONT OCCUPANTS THAT WILL RESULT IN SERIOUS INJURY AND DEATH , MERCEDES KNOWS THIS AND YET THEY ARE BEING UNCOOPERATIVE AND NOT HANDLING THIS IN A PROFESSIONAL MANNER , ALREADY THERE HAVE BEEN 180 INCIDENTS AND 20 DEATHS, THERES NO WAY IN HELL I'M GONNA BE THE 21ST DEATH . MY VEHICLE BEEN IN FOR SERVICE 4 DIFFERENT TIMES FOR THE SAME ISSUE IN THE ENGINE AND THE ISSUE STILL EXIST, HAD I KNOWN ABOUT THIS SAFETY RECALL. I WOULD HAVE NEVER BOUGHT THIS CAR , SOMETHING NEEDS TO BE DONE I'M NOT GONNA CONTINUE TO DRIVE AN UNSAFE VEHICLE THAT SHOULD HAVE BEEN DISCLOSED TO ME BEFORE I PURCHASED IT AND RISK MY LIFE, MY WIFE HAS DEVELOPED HIGH BLOOD PRESSURE BECAUSE OF THIS BEING SCARED AND AFRAID WHILE BEING IN THE PASSENGER SEAT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066841February 3, 2018
AIR BAGS
TAKATA RECALL. 24 MONTHS AFTER THE INITIAL RECALL, WE STILL HAVE SHRAPNEL IN OUR DASH. MERCEDES CLAIMS A FIX IS COMING 'SOON' AND THAT NHTSA GRANTED THEM AN EXTENSION TO COMPLETE A FINAL REMEDY. NOTABLY, MERCEDES HAS BEEN ABLE TO MANUFACTURE HUNDREDS OF THOUSANDS OF NEW VEHICLES IN THOSE 24 MONTHS, BUT THEY CANNOT MANUFACTURE REPLACEMENT AIRBAGS? NHTSA IS WEAK AND INEFFECTUAL. MERCEDES IS APATHETIC AND CRIMINAL. I AM CERTAIN THEIR ACTUARIALS CALCULATED THE COST BENEFIT OF A DELAYED RECALL R PAIR AND PRESENTED THE BOARD WITH THE LEAST EXPENSIVE PATH FORWARD. CRIMINAL. EVIL. UNRESTRAINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062920January 16, 2018
AIR BAGS
TAKATA RECALL. I CHECKED MY VIN IMMEDIATELY FOLLOWING THE ANNOUNCEMENT OF THE TAKATA RECALL IN 2016, AND FOUND THAT MY CAR IS IMPACTED BY THIS RECALL. I THEN CONTACTED THE LOCAL MERCEDES DEALER TO SCHEDULE THE AIRBAGS REPLACEMENT, BUT WAS ADVISED THAT THEY WILL CONTACT ME ONCE THEY RECEIVE THE REPLACEMENT AIR BAGS. I KEPT CHECKING WITH THEM EVERY 3 MONTHS, BUT RECEIVED THE SAME RESPONSE. I JUST RECEIVED A NOTICE THAT TAKATA FILED RECENTLY FOR CHAPTER 11 IN THE US. I WOULD LIKE TO UNDERSTAND FILE A COMPLAINT AGAINST MERCEDES BENZ USA FOR NEGLECTING TO REPLACE THE AIRBAG IN MY CAR, AND FORCE THE COMPANY TO REPLACE THE AIR BAG FREE OF CHARGE AS PART OF THIS RECALL,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060874January 6, 2018
AIR BAGS
RECEIVED LETTER TELLING ME TO CONTACT YOU FOR A FREE AIRBAG REPLACEMENT. THESE AIRBAGS INFLATORS ARE DEFECTED ON MY VEHICLE. PLEASE CONTACT ME AS SOON AS POSSIBLE AND PROVIDE DEALER THAT CAN HANDLE THIS ISSUE NEAR MY HOMETOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057355December 29, 2017
AIR BAGS
TAKATA RECALL I HAVE REPEATEDLY RECEIVED MAIL THAT MY R350 HAS HAD A SAFETY RECALL THAT URGENTLY NEEDS TO BE ADDRESSED. FOR OVER A YEAR I HAVE BEEN CONTACTING MY DEALER AND I AM TOLD THAT THE PARTS ARE NOT AVAILABLE. ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATORRUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULTIN INJURY OR DEATH TO VEHICLE OCCUPANTS. RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY ONCE PARTS ARE AVAILABLE CUSTOMERS WILL BE SENT A LETTER ASKING THEM TO GO TO AN AUTHORIZED MERCEDES BENZ DEALER WHO WILL REPLACE THE DRIVER SIDE FRONT AIRBAG OF THE POTENTIALLY AFFECTED VEHICLES. RECALL CAMPAIGN 2016020003 OWNERS MAY CONTACT MERCEDES-BENZ AT 1-877-496-3691
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056290December 24, 2017
AIR BAGS
TAKATA RECALL MANUFACTURER ADVISED ME OF THE DEFECT IN MAY 2016. THE LETTER ADVISED IT WOULD TAKE SOME TIME TO DESIGN AND ULTIMATELY REPLACE THE DEFECTIVE PART. NO FURTHER NOTICES HAVE BEEN RECEIVED WITH A SOLUTION AFTER MORE THAN 18-MONTHS. NO ACCIDENTS OR COLLISIONS HAVE OCCURRED TO TEST THE BAG EFFECTIVENESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055785December 20, 2017
AIR BAGS
TAKATA RECALL TWENTY-TWO MONTHS AND COUNTING!! MANUFACTURER HAS NOT PRODUCED REPLACEMENT PARTS, AND RECALL CANNOT BE COMPLETED DUE TO UNAVAILABLE REMEDY. INTERESTING THAT MERCEDES BENZ HAS CONTINUED TO PRODUCE AND SELL MILLIONS OF VEHICLES IN THAT TIME, BUT THEY CANNOT PRODUCE NEW AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054254December 12, 2017
SUSPENSION
YESTERDAY, WHILE PARKED, I NOTICED THE CAR IS LEANING TOWARDS LEFT SIDE. MECHANIC CHECKED AND FOUND THE AIR SPRING BAG WAS LEAKING. ALSO, THE STRUT ON RIGHT GOT SHOT. MANY OWNERS HAVE THE SAME COMPLAINT. I'M SCARED TO TRAVEL WITH MY KIDS AND GRAND KIDS IN THE CAR. THESE CARS MUST BE RECALLED FOR SUSPENSION PROBLEMS. HTTP://WWW.ARFC.ORG/COMPLAINTS/2006/MERCEDES/R350/SUSPENSION/PROBLEM.ASPX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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