Mercedes-Benz R-Class Complaints

235 consumer complaints on file.

#11462099April 25, 2022
UNKNOWN OR OTHER
THE VERY HEAVY TRUNK COMES DOWN FAST BUT DOES NOT CLOSE. INSTEAD THE TRUNK REOPENS AUTOMATICALLY. THE PROBLEM IS ONE COULD GET HIT IN THE FACE AS THE TRUNK REVERSES AND STARTS TO REOPEN ON ITS OWN. ALSO THE TRUNK COULD OPEN ON ITS OWN WHILE DRIVING. THAT IS WHY THIS IS A REAL SAFETY HAPHZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456844March 15, 2022
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
The contact owns a 2011 Mercedes-Benz R350. The vehicle had previously had the wheel speed sensors replaced eight times since September 2016. The contact stated that while driving at 55 MPH, the ABS inadvertently engaged, causing the front end of the vehicle to dip while the brake pedal was depressed. Additionally, there were grinding sounds coming from the vehicle as it came to a full stop. The ABS and Traction Control warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the wheel speed sensors needed to be replaced. The vehicle was then taken to an independent mechanic. The vehicle remained with the mechanic, awaiting diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,200. Consumer's complaint is a result of several measures but mainly to the continued wheel speed sensor failures which account to a total of eight (8) newly installed brake sensors (Sept 2016 to Nov 2021). Consumer has experienced several times at highway speeds. The vehicle's repeated wheel speed sensor issues are most likely attributed to an undetermined and undefined malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388226January 14, 2021
FUEL/PROPULSION SYSTEM
THE FUEL DOESN'T READ WHAT IS ACTUALLY IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339768July 16, 2020
ENGINE, UNKNOWN OR OTHER
AS I WAS DRIVING DOWN THE HIGHWAY I PRESSED ON GAS PEDAL AND VEHICLE MADE A VERY LOUD CHAIN WHINE NOISE AND IT CUT OFF IN THE MIDDLE OF HIGHWAY AND NEVER STARTED BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328883June 15, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
I SEE I HAVE RECALLS FOR THE BACK HATCH DOOR AND SOME SUSPENSION RECALLS ELECTRICAL ALSO AIR RISING SYSTEM FOR A 2008 ARE 350 MERCEDES I CALL THE SYRACUSE NEW YORK DEALER AND THEY SAID IT IS NOT UP FOR RECALLS BUT THIS IS HOW I FOUND OUT IT WAS UP FOR RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291884December 29, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY ABS MY EESP MY BRAKE LIGHT AND CHECK ENGINE LIGHT MINE ANYWAYS THE WHOLE CLUSTER IS GOING CRAZY IT'S HARD TO SHIFT DOWN WHEN I'M COMING TO A STOP NOT ALL THE TIME BUT JUST SOMETIMES SO I GOT A MIND OF ITS OWN MY SPEEDOMETER GOES UP AND DOWN IT SAYS CHECK MY TIRE PRESSURE WHEN IT'S GOOD MY SRS LIGHT COMES ON MY BRAKES LIGHTS COMES ON IT SAYS DIONOSTIC RIG TEST, ABS LIGHT SAYS DIONOSTIC RIG TEST, ESPECIALLY LIGHT SAYS DIONOSTIC RIG TEST. BRAKE LIGHT FLASHES ON AND OFF AND A CONTINUOUS BEEBING. IT ALSO SAYS DO NOT CHANGE GEARS DRIVE TO WORK SHOP.$ YOUR PAPER WILL NOT ALLOW ME TO CHECK OTHER BOXES THAT I'M HAVING PROBLEM WIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280158November 14, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ R350V2. THE CONTACT STATED THAT THE AUTOMATIC LEVELING BECAME DEFECTIVE WHILE TRAVELING 30 MPH. IN ADDITION, THE LEVELING WARNING INDICATOR ILLUMINATED AND THE VEHICLE BECAME DIFFICULT TO STEER. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 08V682000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244142August 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ R350. THE CONTACT TOOK THE VEHICLE TO LOBER MERCEDES-BENZ (4255 WEST TOUHY AVENUE, LINCOLNWOOD, IL 60712, (847)-675-1000) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). WHEN THE CONTACT ARRIVED AT THE DEALER FOR THE SCHEDULED REPAIR, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221197June 19, 2019
AIR BAGS
"TAKATA RECALL" FOR A YEAR AND A HALF, I HAVE BEEN TRYING TO HAVE MY CAR REPAIRED, BUT MERCEDES BENZ HERE IN RENO (AND FAIRFIELD, CALIFORNIA AS WELL) HAS REFUSED TO REPAIR IT WITH THE STATEMENT THAT PARTS ARE NOT AVAILABLE. I HAVE CALLED THE SERVICE DEPARTMENT AND BEEN TOLD THE PARTS ARE IN STOCK. I HAVE MADE APPOINTMENTS, BUT WHEN I SHOW UP FOR THE REPAIR, I AM TOLD PARTS ARE NOT AVAILABLE. THIS MONTH, JUNE 4, 2019, I SHOWED UP FOR AN APPOINTMENT MADE IN CONNECTION WITH THE RECALL NOTICE AND WAS TOLD THE PARTS WERE NOT AVAILABLE. ON JUNE 14, I HAD AN APPOINTMENT IN FAIRFIELD, CALIFORNIA; I SHOWED UP; AND AGAIN WAS TOLD NO PARTS ARE AVAILABLE. I HAD ANOTHER APPOINTMENT ON JUNE 24; BUT AGAIN, I RECEIVED A CALL FROM V. CRUZ OF MERCEDES BENZ AND TOLD NO PARTS ARE AVAILABLE. THIS PROCESS HAS BEEN GOING FOR A YEAR AND A HALF. OF LATE, I HAVE RECEIVED E-MAIL NOTICES (SECOND NOTICE, RECALL REMINDER, THIRD NOTICE, RECALL REMINDER) OF WHICH I HAVE MADE APPOINTMENTS (AS DESCRIBED ABOVE) BUT ONLY TO BE TURNED AWAY WITH THE STATEMENT, NO PARTS ARE AVAILABLE. IT IS VERY DISHEARTENING TO KNOW THERE IS A DANGEROUS CONDITION IN MY CAR THAT COULD INJURE MY GRANDCHILDREN OR LOVED ONES AND TO BE SUBJECT TO THE KIND OF GAMES THAT MERCEDES BENZ SEEMS TO BE PLAYING. ON ONE HAND, THEY SEND OUT NOTICES AS IF THEY ARE DOING ALL THEY CAN TO TAKE CARE OF THE RECALL PROBLEM; BUT ON THE OTHER HAND, THEY CONSISTENTLY DO NOTHING. I WOULD LIKE TO KNOW MY OPTIONS. HOW SERIOUS IS THE RECALL? AM I PLACING MY GRANDCHILDREN AND LOVED ONES AT RISK? PLEASE LET ME KNOW. AND THANK YOU IN ADVANCE FOR GIVING THIS MATTER YOUR ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207461May 14, 2019
SEATS
MAY 13, 2019, MY WIFE STARTED THE CAR AND DROVE FOR LESS THAN A MILE WHEN HER DRESS STARTED SMOKING FROM THE DRIVER SEAT THAT WAS ALIGHT. SHE STOPPED THE CAR AND REMOVED OUR 11 MONTH OLD BABY FROM THE BACKSEAT AND CALLED ME. SHE HAS A VIDEO OF THE INCIDENT. I CHECKED ON MERCEDES USA SITE AND FOUND OUT THAT THERE WAS A CLASS ACTION LAW SUITE ON THIS ISSUE. WE WERE NOT NOTIFIED BY EITHER MB OR THE ADMINISTRATOR OF THE CASE. THIS COULD HAVE TURNED OUT DEADLY AS THE BATTERY IS UNDER THE PASSENGER SEAT AND THE FUEL LINES. I TURNED THE CAR ON AND AGAIN , THE SEAT STARTED TO SMOKE. IT IS NOW PARKED IN OUR DRIVEWAY AS MY WIFE AND I ARE SCARED OF PUTTING OUR KIDS IN IT. I CONTACTED MB USA AND THEY DIRECTED ME TO THE ADMINISTRATOR OF THE LAW SUITE. THIS CAN CREATE DANGEROUS OR EVEN DEADLY SITUATIONS IF MY WAS ON A HIGHWAY AND COULD NOT STOP OR FIE ESCALATES RAPIDLY WITH OUR CHILD IN THE BACK SEAT.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205855May 6, 2019
STEERING
DROVE CAR TO A STORE IN CITY AND IT WORKED FINE, CAME BACK OUTSIDE TO START THE CAR AND IT BECAME HARD TO MOVE THE STEERING WHEEL TO THE LEFT OR RIGHT. TOOK CAR TO A DEALERSHIP AND THEY SAID IT WAS THE POWER STEERING, HYDRAULICS, RACK AND PINION AND RESERVOIR (HAD THE SAME SYMPTOMS OF A RECALL FROM 2008 FOR THE SAME MAKE AND VEHICLE). NHTSA CAMPAIGN NO. 08V682000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204554April 29, 2019
SUSPENSION, UNKNOWN OR OTHER
REAR TRUNK LATCH HAS MECHANICAL ISSUES. AIR SUSPENSION DAMAGED WITH HOLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192735March 31, 2019
AIR BAGS
TAMARA RECALL. IT'S BEEN 10 YEARS NOW. WHEN IS MY LUCK RUNNING OUT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192443March 29, 2019
AIR BAGS
"TAKATA RECALL" STILL AWAITING REPAIR OF DRIVER FRONTAL AIRBAG NHTSA RECALL # 16V081 MERCEDES BENZ KEEPS TELLING ME THEY DON'T HAVE THE PART TO MAKE THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192504March 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ R350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF DENVER (LOCATED AT 940 S COLORADO BLVD, DENVER, CO 80246, (303) 953-4581) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180304February 15, 2019
SERVICE BRAKES
MERCEDES 2006 WHEN I BRAKE THE CAR WILL KEEP GOING. SUDDEN ACCELERATION. THIS HAS HAPPEN TWICE AND I HAVE NOT OWNED THE CAR FOR A YEAR. I COULD KILL SOMEONE. TOOK IT TO DEALER AND THREE DIFFERENT SHOPS AND NO ONE KNOWS WHAT I'M TALKING ABOUT HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166265January 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ R350. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE MADE A LOUD NOISE AND THE VEHICLE SHUT OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO A FAULTY BALANCE SHAFT. THE ENGINE WAS REPLACED, BUT THE FAILURE RECURRED WITHIN A COUPLE OF WEEKS. THE VEHICLE WAS TOWED TO ANOTHER MERCEDES-BENZ MECHANIC WHERE THE ENGINE WAS REPLACED AGAIN, BUT THE FAILURE RECURRED AFTER A COUPLE OF DAYS. THE VEHICLE WAS TAKEN BACK TO AN INDEPENDENT MECHANIC AND THE ENGINE WAS REPLACED A THIRD TIME. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154833November 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ R350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152344November 18, 2018
SEAT BELTS
REAR SEATBELTS RANDOMLY GET STUCK RETRACTED ALL THE WAY OR PARTIALLY OUT AND BECOME UNUSABLE FOR THE ( MIDDLE ROW) REAR PASSENGERS. THIS MALFUNCTION WAS NOTICED ON OR AROUND 8/30/2014 AND HAS PROGRESSIVELY GOTTEN WORSE TO ITS CURRENT STATE OF USELESSNESS !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128524September 10, 2018
ENGINE, POWER TRAIN
CHECK ENGINE LIGHT CAME UP. CAR CANNOT ACCELERATE BEYOND ~30 MPH EVEN WITH HIGH REV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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