Mercedes-Benz GLE-Class Service Bulletins

731 manufacturer communications on file.

• January 5, 2024•Document ID: 10249737

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  NCU-2023100008

  Date Added:

  February 6, 2024

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022 GLE and GLS (167 platform) vehicles, corrosion on the solenoid may occur in the electric coolant pump. In this scenario, a yellow coolant warning lamp may be shown in the instrument cluster. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will inspect the electric coolant pump and replace it, if necessary.

  Associated Products (6)

  2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10249737-0001.pdf↗
• December 7, 2023•Document ID: 10248195

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  OTA-Comm Mod SW

  Date Added:

  January 3, 2024

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, C-Class, CLA, CLS, E-Class, EQB, G-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 243, 463, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration. The communication module will receive an OTA update to improve the system stability and allow for better accessibility of Mercedes me services. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.

  Associated Products (65)

  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz EQB-Class2023 Mercedes-Benz G-Class2023 Mercedes-Benz GLA-Class2023 Mercedes-Benz GLB-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2023 Mercedes-Benz S-Class2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz EQB-Class+ 45 more
  Associated Documents

  • DownloadMC-10248195-0001.pdf↗
• December 4, 2023•Document ID: 10248162

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  LI91.18-P-077075

  Date Added:

  January 3, 2024

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Crease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). • Light initial creases due to vehicle handling. • Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!

  Associated Products (241)

  2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz E-Class2024 Mercedes-Benz G-Class2024 Mercedes-Benz GLA-Class2024 Mercedes-Benz GLB-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz CLE2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz EQB-Class2023 Mercedes-Benz G-Class+ 221 more
  Associated Documents

  • DownloadMC-10248162-0001.pdf↗
• December 1, 2023•Document ID: 10248212

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM

  Mfr Comm. #:

  EW-EngineThermSW

  Date Added:

  January 3, 2024

  Manufacturer:

  MERCEDES-BENZ

  Summary

  In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC ("MBUSA") is extending the warranty coverage on the engine thermostat (including software update) installed in certain Model Year ("MY") vehicles (with engines M176, M177, M178) listed below from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 15 years/150,000 miles (whichever occurs first), due to the following condition: In the affected vehicles, the sealing ring in the engine thermostat could detach, causing a delay in the heating of the engine coolant. This may also cause the check engine Malfunction Indicator Lamp ("MIL") to illuminate. Please follow the work instructions added to this NCU to remedy the issue. Please be advised that all repairs being claimed under this extended warranty must have a quick test uploaded with the following fault code information and may be audited. P012800 - Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) All repairs found to be functioning properly or without proper documentation will be returned and the claim debited in full. Only the following damage codes and parts may be claimed for the aforementioned repairs: Damage Code(s): 20102 - Insert, coolant thermostat o 52 - Does not operate correctly o 41 - Hard closing 20103 - Housing/cover, coolant thermostat o 73 - Electrical fault 2030T - Heating element, coolant thermostat o 53 - Insufficient effect/power o 73 - Electrical fault

  Associated Products (31)

  2024 Mercedes-Benz SL-Class2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2023 Mercedes-Benz S-Class2023 Mercedes-Benz SL-Class2022 Mercedes-Benz C-Class2022 Mercedes-Benz G-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2022 Mercedes-Benz S-Class2022 Mercedes-Benz SL-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz C-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz G-Class2021 Mercedes-Benz GLC-Class+ 11 more
  Associated Documents

  • DownloadMC-10248212-0001.pdf↗
• December 1, 2023•Document ID: 10248203

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  OTA-Head Unit SW

  Date Added:

  January 3, 2024

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-23 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, AMG GT (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles, the head unit software does not correspond to the current series production configuration. The head unit will receive an OTA update to optimize the "Live Traffic Information" service for the navigation system. Additional product improvements including infotainment system robustness will be implemented. The software update will be downloaded in the background. The subsequent installation takes roughly 45 minutes and requires the customer's consent in the vehicle. During installation, the system can be used without restriction. The new software will be active after the vehicle has been switched off. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.

  Associated Products (50)

  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz EQB-Class2023 Mercedes-Benz GLA-Class2023 Mercedes-Benz GLB-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz EQB-Class2022 Mercedes-Benz GLA-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class+ 30 more
  Associated Documents

  • DownloadMC-10248203-0001.pdf↗
• November 17, 2023•Document ID: 10246281

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  LI07.70-P-070763

  Date Added:

  December 6, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Various causes Up to Model year 2018 Fault code P06DA00 can be disregarded if not activating the check engine light, unless otherwise specified in the guided test. The vehicle continues to operate as designed. Further causes should be investigated if complaint of check engine light is received. If fault code P06DA00 is activating the check engine light, update software of the ME control unit. No further repairs needed if the code no longer activates check engine light after 2 drive cycles. Model year 2019 and later Fault code P06DA00 will activate check engine light as of model year 2019. No driveability concerns will be observed, only illumination of the CEL. This fault code indicates high resistance or open in the circuit to Y130 oil pump control valve. Perform guided test for component Y130 under list of tests in ME. Diagnose location of high resistance or open in Y130 circuit and repair as necessary. Warranty claims submitted without supporting guided test results may be subject to debit.

  Associated Products (36)

  2023 Mercedes-Benz E-Class2022 Mercedes-Benz E-Class2021 Mercedes-Benz C-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz C-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz SLC-Class2019 Mercedes-Benz C-Class2019 Mercedes-Benz CLA-Class2019 Mercedes-Benz E-Class2019 Mercedes-Benz GLA-Class2019 Mercedes-Benz GLC-Class2019 Mercedes-Benz SLC-Class2018 Mercedes-Benz C-Class2018 Mercedes-Benz CLA-Class2018 Mercedes-Benz E-Class2018 Mercedes-Benz GLA-Class+ 16 more
  Associated Documents

  • DownloadMC-10246281-0001.pdf↗
• October 25, 2023•Document ID: 10244646

  Service Bulletin/Repair Instructions
  VISIBILITY; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  LI72.00-P-072603

  Date Added:

  November 1, 2023

  Manufacturer:

  MERCEDES-MAYBACH

  Summary

  Excessive resistance of door side windows when being raised/lowered, cracking and/or squeaking noises. Sealing lip of inner sealing rail, see Picture 1 and Picture 2, pos. 90, folds down while side windows are being lowered (opened). When the side windows are raised (closed), the sealing lip is pulled back up again. Replace inner sealing rail. Then perform normalization of the window lifter system in the relevant door control unit. Note: For this complaint, no other surrounding component parts, such as outer sealing rails, Picture 1 and Picture 2, pos. 70, window lifter components or door control units, must be replaced or flashed. Please note the following: If the problem on a vehicle occurs outside the valid production date, please create a TIPS case with the following contents: 1. Make a video of the problem of the inside of the door in the area of the inner sealing rail, and pull the upper lip of the inner sealing rail to one side while doing so and check to see if the lower lip is folded over, for example, see picture 1. 2. Details on environmental conditions in a problem case (temperature, dry or wet) 3. Pictures of inner sealing rail when removed: • Both mounting face lips towards the glass • Any visible damage on the inner sealing rail

  Associated Products (10)

  2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10244646-0001.pdf↗
• October 10, 2023•Document ID: 10244837

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI82.85-P-076800

  Date Added:

  November 3, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in N112/9 control unit for telematics services (HERMES). Software update for control unit N112/9 - Control unit for telematics services (HERMES) to software release E522.8. If, against expectations, the erroneous display of the message in the instrument cluster continues to occur following the update, please create a TIPS case.

  Associated Products (84)

  2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz G-Class2022 Mercedes-Benz GLA-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2022 Mercedes-Benz S-Class2022 Mercedes-Benz SL-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz E-Class+ 64 more
  Associated Documents

  • DownloadMC-10244837-0001.pdf↗
• September 6, 2023•Document ID: 11031736

  Other
  ENGINE

  Mfr Comm. #:

  CL-Exhaust Valve Assembly

  Date Added:

  April 30, 2026

  Manufacturer:

  MERCEDES-BENZ

  Summary

  In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA ("MBUSA") is extending the coverage for the exhaust valve assembly on your vehicle as follows: Why the warranty extension? On certain Model Year 2011-2016 CL/CLS/S/E/ML/SL/G/GL/GLE-Class vehicles with V8 engines, the exhaust valve assembly might not work properly and result in an engine misfire and potential illumination of the check engine Malfunction Indicator Lamp ('MIL'). Any repairs under this warranty extension must be performed by an authorized Mercedes-Benz dealership. If your preferred authorized Mercedes-Benz dealership performs a diagnosis and confirms that your vehicle has the issue, the repair will be covered under this extended warranty and performed at no cost to you. This extended warranty does not apply to any other components or conditions beyond the ones mentioned above, and standard warranty terms apply, including the exclusions with respect to additional expenses as identified in the Service and Warranty Information booklet.

  Associated Products (37)

  2016 Mercedes-Benz CLS-Class2016 Mercedes-Benz E-Class2016 Mercedes-Benz GL-Class2016 Mercedes-Benz GLE-Class2016 Mercedes-Benz S-Class2016 Mercedes-Benz SL-Class2015 Mercedes-Benz CLS-Class2015 Mercedes-Benz E-Class2015 Mercedes-Benz G-Class2015 Mercedes-Benz GL-Class2015 Mercedes-Benz ML-Class2015 Mercedes-Benz S-Class2015 Mercedes-Benz SL-Class2014 Mercedes-Benz CL-Class2014 Mercedes-Benz CLS-Class2014 Mercedes-Benz E-Class2014 Mercedes-Benz G-Class2014 Mercedes-Benz GL-Class2014 Mercedes-Benz ML-Class2014 Mercedes-Benz S-Class+ 17 more
  Associated Documents

  • DownloadMC-11031736-0001.pdf↗
• September 6, 2023•Document ID: 11031590

  Warranty Program/Extension
  ENGINE

  Mfr Comm. #:

  EW-Exhaust Valve Assembly

  Date Added:

  April 27, 2026

  Manufacturer:

  MERCEDES-BENZ

  Summary

  This NCU replaces the prior NCU issued on March 10, 2023, and contains clarification on reimbursement timeline and removal of damage codes related to intake valves/guide. In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC ("MBUSA") is extending the warranty coverage on the exhaust valve system in certain Model Year ("MY") vehicles listed below as follows: MY 2011: Original New Vehicle Limited Warranty of 4 years / 50,000 miles New Vehicle to 12 years / 120,000 miles (whichever occurs first) MY 2012: Original New Vehicle Limited Warranty of 4 years / 50,000 miles New Vehicle to 11 years / 120,000 miles (whichever occurs first) MY 2013 - MY 2016: Original New Vehicle Limited Warranty of 4 years / 50,000 miles New Vehicle to 10 years / 120,000 miles (whichever occurs first) This extended warranty applies to the following condition that may necessitate the repair or replacement of components related to the exhaust valve assembly (e.g. exhaust valve, cylinder head) related to: •Over time, increased lateral forces may lead to wear in the valve guide and/or seat ring. This issue could potentially cause combustion misfire for cylinder 1 through 8 (right and/or left cylinder head), resulting in an activation of the check engine Malfunction Indicator Lamp ("MIL").

  Associated Products (36)

  2016 Mercedes-Benz CLS-Class2016 Mercedes-Benz E-Class2016 Mercedes-Benz GL-Class2016 Mercedes-Benz GLE-Class2016 Mercedes-Benz S-Class2016 Mercedes-Benz SL-Class2015 Mercedes-Benz CLS-Class2015 Mercedes-Benz E-Class2015 Mercedes-Benz G-Class2015 Mercedes-Benz GL-Class2015 Mercedes-Benz ML-Class2015 Mercedes-Benz S-Class2015 Mercedes-Benz SL-Class2014 Mercedes-Benz CL-Class2014 Mercedes-Benz CLS-Class2014 Mercedes-Benz E-Class2014 Mercedes-Benz G-Class2014 Mercedes-Benz GL-Class2014 Mercedes-Benz ML-Class2014 Mercedes-Benz S-Class+ 16 more
  Associated Documents

  • DownloadMC-11031590-0001.pdf↗
• August 28, 2023•Document ID: 10241527

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  NCU-HU SW Update

  Date Added:

  September 1, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will eliminate software errors for a better entertainment experience. The update will show after the ignition has been cycled. MBUSA will conduct an OTA service campaign. A workshop visit for the customer is not required since remote software updates are automatically downloaded and installed in the customer’s vehicle. The OTA may be validated as successful on the customer’s Mercedes Me connect app under “Over-the-Air Vehicle Updates” as “Update for the communication module”. If the OTA is successful it will show a green “installed” and date of installation in the Over-the-Air update section.

  Associated Products (82)

  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz C-Class2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz G-Class2023 Mercedes-Benz GLA-Class2023 Mercedes-Benz GLB-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2023 Mercedes-Benz S-Class2023 Mercedes-Benz SL-Class2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz G-Class+ 62 more
  Associated Documents

  • DownloadMC-10241527-0001.pdf↗
• August 25, 2023•Document ID: 10241530

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  NCU-2023070019

  Date Added:

  September 1, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year 2021 C-Class (205 platform), CLA (118 platform), G-Class (463 platform), GLC (253 platform), GLA (247 platform) and GLE/GLS (167 platform) vehicles, the installed ignition coils may not correspond to current specifications. As a result, a misfire could occur, followed by potentially reduced engine output, and illumination of the check engine Malfunction Indicator Lamp (‘MIL’). This may also cause exhaust emissions to increase. MBUSA will conduct a voluntary Emissions Recall Campaign in which an authorized Mercedes- Benz dealer will replace the ignition coils.

  Associated Products (7)

  2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz G-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10241530-0001.pdf↗
• August 21, 2023•Document ID: 10241536

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  LI82.70-P-076832

  Date Added:

  September 1, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Phone call log is not shown in the MBUX display. If the telephone connects with the head unit again, the call log may not be sent. Current software release for the A26/17 - MBUX multimedia system (Head unit) Currently there is no remedy available. Replacing the hardware will not resolve the symptom. • New software for the A26/17 - MBUX multimedia system (Head unit) will be made available with software version E444.x (scheduled for Q4/2023)

  Associated Products (18)

  2024 Mercedes-Benz AMG GT2024 Mercedes-Benz C-Class2024 Mercedes-Benz CLA-Class2024 Mercedes-Benz GLA-Class2024 Mercedes-Benz GLB-Class2024 Mercedes-Benz GLC-Class2024 Mercedes-Benz GLE-Class2024 Mercedes-Benz GLS-Class2024 Mercedes-Benz S-Class2024 Mercedes-Benz SL-Class2023 Mercedes-Benz C-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz S-Class2023 Mercedes-Benz SL-Class2022 Mercedes-Benz C-Class2022 Mercedes-Benz S-Class2022 Mercedes-Benz SL-Class2021 Mercedes-Benz S-Class
  Associated Documents

  • DownloadMC-10241536-0001.pdf↗
• August 18, 2023•Document ID: 10241790

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  LI82.85-P-076799

  Date Added:

  September 5, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a software update as well as coding. The fault will be rectified by the newly included coding. As a result of the software update to the current software of the control unit N112/9 - Control unit for telematics services (HERMES), this fault will no longer occur in future.

  Associated Products (79)

  2023 Mercedes-Benz E-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz GLC-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz E-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz S-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz E-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz S-Class2020 Mercedes-Benz SL-Class2019 Mercedes-Benz AMG GT2019 Mercedes-Benz CLA-Class2019 Mercedes-Benz CLS-Class2019 Mercedes-Benz E-Class2019 Mercedes-Benz GLA-Class2019 Mercedes-Benz GLC-Class+ 59 more
  Associated Documents

  • DownloadMC-10241790-0001.pdf↗
• July 27, 2023•Document ID: 10240163

  Service Bulletin/Repair Instructions
  STRUCTURE; EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

  Mfr Comm. #:

  LI82.85-P-071623

  Date Added:

  August 2, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational. - No audio is present from the sound system - MBUX multimedia system (A26/17) may not be shown on the initial quick test - Various other MBUX multimedia system (A26/17) related complaints Water ingress through the air vent under the front passenger seat (see attached, note that the vents are facing the rear of the vehicle). As a result, the head unit (A26/17) may become damaged. Inspect the MBUX multimedia system (A16/17) hardware, including all attached wiring and connectors, for traces of water and/or corrosion.

  Associated Products (4)

  2023 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10240163-0001.pdf↗
• July 20, 2023•Document ID: 10240211

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  NCU-2023070010

  Date Added:

  August 2, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2022 GLE (167 platform) vehicles, surface damage may have occurred to the outer right front longitudinal member, which may result in subsequent corrosion in certain environmental conditions. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will inspect the outer right front longitudinal member for surface damage and re-work it, if necessary.

  Associated Products (1)

  2022 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10240211-0001.pdf↗
• July 19, 2023•Document ID: 10240250

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  NCU - HU Update

  Date Added:

  August 2, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the head unit software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will eliminate software errors for a better entertainment experience. MBUSA will conduct an OTA service campaign. A workshop visit for the customer is not required since remote software updates are automatically downloaded and installed in the customer’s vehicle. The OTA may be validated as successful on the customer’s Mercedes Me connect app under “Over-the-Air Vehicle Updates” as either “Software Update MBUX 2.4” or “Software Update Hermes 1.5 E522.8”. If the OTA is successful it will show a green “installed” and date of installation in the Over-the-Air update section.

  Associated Products (12)

  2023 Mercedes-Benz C-Class2023 Mercedes-Benz GLC-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz S-Class2022 Mercedes-Benz C-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz S-Class2021 Mercedes-Benz C-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz S-Class
  Associated Documents

  • DownloadMC-10240250-0001.pdf↗
• June 9, 2023•Document ID: 10238424

  Service Bulletin/Repair Instructions
  COMMUNICATION:MANUFACTURER TELEMATICS; UNKNOWN OR OTHER; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

  Mfr Comm. #:

  LI82.85-P-075375

  Date Added:

  July 3, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  In the MBUX weather app, the temperature is displayed in the wrong unit (Fahrenheit instead of °C, or vice versa). Temperature setting in Mmc mobile application settings incorrect Remedy Adjust the setting in the Mercedes me connect app via mobile phone (settings -> units)

  Associated Products (49)

  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz CLA-Class2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2023 Mercedes-Benz GLA-Class2023 Mercedes-Benz GLB-Class2023 Mercedes-Benz GLE-Class2023 Mercedes-Benz GLS-Class2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz GLA-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz AMG GT+ 29 more
  Associated Documents

  • DownloadMC-10238424-0001.pdf↗
• May 25, 2023•Document ID: 10237252

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  LI65.20-P-076327

  Date Added:

  June 5, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Cracking and creaking noise from area of roof frame, C-pillar (inner) when driving on rough terrain. Cause Sheet metal sections in the area of the roof frame, C-pillar (inner) could cause noises due to tension or contact of the sheet metal. Remedy 1. Remove the headliner and detach the head airbag in the working area. 2. Park vehicle in the sun/heat and allow it to warm up. 3. Then perform a test drive; the noise complaints must be reproducible. 4. Insert a flat head screwdriver through the body-in-white opening in the upper area of the roof frame at a flat angle to the side wall until resistance is met. 5. Check that the correct position has been reached, i.e. that the screwdriver has made contact at the two sections of sheet metal causing the noise in front of the caulking. 6. Work on the noise-causing sheet metal sections through the seam in order to separate them. 7. Perform a test drive and check the effectiveness. 8. Perform the anticorrosion protection in the working area according to manufacturer specifications. 9. Install remaining parts.

  Associated Products (5)

  2023 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10237252-0001.pdf↗
• April 5, 2023•Document ID: 10235676

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  NCU-2023030011

  Date Added:

  May 4, 2023

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Check upper transverse control arm of front axle on left and right, replace upper transverse control arm if necessary

  Associated Products (5)

  2023 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10235676-0001.pdf↗