Mercedes-Benz GLE-Class Service Bulletins

731 manufacturer communications on file.

• September 6, 2022•Document ID: 10222468

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  LI54.10-P-069698

  Date Added:

  October 5, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint This LI does Not apply to 223 or 206 which use a different generation of 48V systems. Please follow the relevant guided tests for the 223 and 206. For 223 with fault code B1FCB97 follow LI54.10-P-073164. Various causes are possible. The faults listed in the various causes do not all have to be present at all times. Some of these complaints may overlap. Rely on the faults listed in the Cause section for identifying the correct Remedy. 1. No start 2. Yellow or red instrument cluster message for 48 V on-board electrical system battery (G1/3) 3. Limp home mode, overheating, A/C not blowing cold, or loss of acceleration 4. Check Engine Light Cause Cause 1: Software causes Intermittent No Starts with fault B183387 in DC/DC converter N83/1 Cause 2: Software causes Permanent No Start with fault B183349. May also have fault B183371. Cause 3: Hardware short circuit in 48V system causes fault B183319 in 48V battery. May also have fault B183371. Cause 4: Internal 48V battery Peltier cooling element failure causes fault B183397 Remedy Note: each of these remedies correspond to a specific cause. Make sure to match correct Cause with Remedy. Remedy 1: Update software in G1/3 (48V battery) using newest Xentry software and AddOns Remedy 2: 1. Xentry MUST be connected with VCI cable to correctly complete this remedy. 2. Complete guided test for B183349. 3. If guided test completes, vehicle starts, and drive cycles show no further symptoms, release vehicle. 4. If after guided test completes, Xentry states to replace 48V battery, replace only 48V battery. 5. If not, and symptoms are still present open a PTSS case. 6. If communication cannot be established with 48V battery perform physical layer check at 12V wiring to DCDC. If no abnormalities found, replace the 48V battery. 7. If guided test completes but a new fault code is present (such as B183319, B183371, etc.) follow the relevant Cause/Remedy for that fault in this LI.

  Associated Products (21)

  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class2019 Mercedes-Benz AMG GT2019 Mercedes-Benz CLS-Class2019 Mercedes-Benz E-Class+ 1 more
  Associated Documents

  • DownloadMC-10222468-0001.pdf↗
• August 25, 2022•Document ID: 10219242

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SC-2022080007

  Date Added:

  September 6, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2012-2016 GLK-Class, E-Class, ML-Class, GLE-Class, and GL-Class (204, 212 and166 platforms) vehicles, an incorrect NOx sensor, Diesel Particulate Filter (DPF), Selective Catalytic Reduction (SCR) catalyst and/or Particulate Matter (PM) sensor may have been installed, which may not correspond to the specifications set forth in the “BlueTEC update” Approved Emission Modification (AEM) program. The incorrect hardware may potentially result in increased exhaust gas emissions. What We’re Doing MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes-Benz dealer will check and replace (if necessary), the necessary exhaust system hardware on the affected vehicles

  Associated Products (10)

  2016 Mercedes-Benz E-Class2016 Mercedes-Benz GLE-Class2015 Mercedes-Benz E-Class2015 Mercedes-Benz GLK-Class2015 Mercedes-Benz ML-Class2014 Mercedes-Benz E-Class2014 Mercedes-Benz GLK-Class2013 Mercedes-Benz GL-Class2013 Mercedes-Benz GLK-Class2012 Mercedes-Benz GL-Class
  Associated Documents

  • DownloadMC-10219242-0001.pdf↗
• August 16, 2022•Document ID: 10219259

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  LI20.10-P-072886

  Date Added:

  September 7, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint CEL on with Code P012800 "The Coolant Temperature is Below the Specified Temperature" Cause Under investigation. This is not an issue that affects drivability or performance and is not a safety concern. The vehicle remains safe to operate with this code, but the measures listed in the "Remedy" section are recommended. Remedy Due to formatting issues please see "remedy instructions" in attachments

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  2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz G-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2022 Mercedes-Benz SL-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz C-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz G-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2021 Mercedes-Benz S-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz C-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz G-Class+ 29 more
  Associated Documents

  • DownloadMC-10219259-0001.pdf↗
• August 15, 2022•Document ID: 10219260

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  LI20.40-P-070996

  Date Added:

  September 7, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Yellow coolant warning system message appears in instrument cluster. Fault code P048392 or P048397 present in N127 Powertrain Control Unit. Cause Faulty communication between fan and control unit N127-PTCU. Remedy Replace engine fan with part as specified in XENTRY parts information. Group 50/015 part 400. Note: Do not install a lower wattage fan than what was originally installed in vehicle.

  Associated Products (4)

  2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10219260-0001.pdf↗
• August 1, 2022•Document ID: 10219263

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  LI91.18-P-071629

  Date Added:

  September 7, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint On vehicles with "ARTICO man-made leather upholstery" or "ARTICO man-made leather upholstery / DINAMICA microfiber - black (601A)" the material of the seat side bolster can tear. Both the seat cushion cover and the backrest cover on the front seat can be affected here. Cause The material may tear because the material in the side bolster is not suitable. Remedy Optimized seat covers are now available for ordering with new part numbers. Some supply constraints may exist during initial roll out.

  Associated Products (4)

  2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10219263-0001.pdf↗
• July 29, 2022•Document ID: 10217144

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

  Mfr Comm. #:

  SC-2022070016

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2021 GLE-Class (167 platform) vehicles, the SCN coding of the ESP control unit may not correspond to the current production specification. It is possible that no live data of the ESP control unit is sent to the OBD. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will perform SCN coding in the electronic stability program control unit.

  Associated Products (1)

  2021 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10217144-0001.pdf↗
• July 29, 2022•Document ID: 10217142

  Service Bulletin/Repair Instructions
  EQUIPMENT; TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

  Mfr Comm. #:

  SC-2022070010

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 platform) vehicles equipped with Michelin-branded tires, the maximum tire pressure shown on the B-pillar vehicle placard, may be higher than what is permitted by the manufacturer. Michelin states a maximum tire pressure of 300 kPa (44 PSI) for the originally supplied rear tires. The vehicle placard may list tire pressure at 320 kPA (47 psi), however, operation of the tires with a tire pressure as specified has no effect and will not lead to any impairment of the handling characteristics. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check and replace the B-Pillar vehicle placard, if necessary.

  Associated Products (4)

  2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10217142-0001.pdf↗
• July 29, 2022•Document ID: 10217141

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING; EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  ELW-167LCU

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has extended the warranty on the lighting control unit from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 25 years/unlimited miles on certain Model Year (“MY”) 2020 GLE-Class (167 Platform) vehicles. This extended limited warranty applies to the servicing and/or replacement of the lighting control unit under the standard warranty terms and conditions in the event the left exterior backup lamp remains illuminated even though the reverse gear of the vehicle’s transmission is no longer selected.

  Associated Products (1)

  2020 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10217141-0001.pdf↗
• July 14, 2022•Document ID: 10217157

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; STEERING; EQUIPMENT

  Mfr Comm. #:

  LI46.15-P-063353

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Steering column height adjustment transmission 2. Seat control unit software Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2. Perform software update of driver's seat control unit

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  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz C-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz G-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz S-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz G-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz C-Class+ 21 more
  Associated Documents

  • DownloadMC-10217157-0001.pdf↗
• July 11, 2022•Document ID: 10217158

  Service Bulletin/Repair Instructions
  EQUIPMENT; STEERING

  Mfr Comm. #:

  LI46.15-P-070510

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Noises from the area of the steering column. - Creaking - Squeaking - Chattering - Humming - Grinding Cause At present, there are no known noise problems with the steering column. Remedy Check surrounding area of the steering column for possible noises. - Instrument panel support - Steering column switch module If the cause of the noise can be narrowed down to the steering column, create a PTSS case

  Associated Products (18)

  2022 Mercedes-Benz A-Class2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz GLA-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLB-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz A-Class2019 Mercedes-Benz CLA-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10217158-0001.pdf↗
• July 11, 2022•Document ID: 10217156

  Service Bulletin/Repair Instructions
  SUSPENSION; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

  Mfr Comm. #:

  LI32.50-P-075055

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Malfunction due to the ingress of dirt during the repair of the hydraulic system. Cause Cleaning instructions in WIS are not being sufficiently observed. This can result in dirt entering the hydraulic system of the vehicle or the filling unit. In subsequent filling/emptying procedures, the dirt is then transferred to another vehicle. Remedy Before removing/replacing an electrohydraulic pump unit or the associated hydraulic lines, as well as when removing the electrohydraulic suspension struts, it is essential to thoroughly wash the underbody. If the dust cap is missing/defective and if the filling valve in the interior is contaminated, the surrounding area must be cleaned thoroughly.

  Associated Products (5)

  2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz S-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10217156-0001.pdf↗
• July 8, 2022•Document ID: 10217163

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  LI82.85-P-075044

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint The Apple Carplay interface cannot be controlled via the center console touchpad or the right-hand steering wheel touchpad. Cause A setting on the iPhone may prevent control via the touchpad Remedy To remedy on the affected iPhone, navigate to "Settings" -> "Accessibility" -> "Touch" and turn the "BackTap" option OFF.

  Associated Products (36)

  2023 Mercedes-Benz AMG GT2023 Mercedes-Benz CLS-Class2023 Mercedes-Benz E-Class2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz EQB-Class2022 Mercedes-Benz GLA-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLE-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLB-Class2021 Mercedes-Benz GLE-Class+ 16 more
  Associated Documents

  • DownloadMC-10217163-0001.pdf↗
• July 7, 2022•Document ID: 10217148

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SC-2021070006

  Date Added:

  August 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year 2021 CLA (118 platform), GLE/GLS (167 platform), C-Class (205 platform), E-Class (213 platform), GLA (247 platform), GLC (253 platform), AMG GT (290 platform) and G-Class (463 platform) model series vehicles, the installed ignition coils may not correspond to current specifications. This may result in misfire, reduced engine output, and illumination of the Malfunction Indicator Lamp (MIL). What We’re Doing MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes- Benz dealership will replace the ignition coils.

  Associated Products (9)

  2021 Mercedes-Benz AMG GT2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz G-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10217148-0001.pdf↗
• June 30, 2022•Document ID: 10215016

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  NCU-2022060008

  Date Added:

  July 5, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2020-2022 A-Class, C-Class, CLAClass, GLA-Class, GLB-Class, GLC-Class, GLE-Class, and GLS-Class (118, 167, 177, 205, 247, and 253 platform) vehicles, the mobile phone cradle control unit software does not correspond to the current series production specifications. It is therefore possible that the inductive charging function may not work as intended. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the mobile phone cradle control unit software.

  Associated Products (21)

  2022 Mercedes-Benz A-Class2022 Mercedes-Benz C-Class2022 Mercedes-Benz CLA-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz GLB-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz C-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class+ 1 more
  Associated Documents

  • DownloadMC-10215016-0001.pdf↗
• May 20, 2022•Document ID: 10213058

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  P-SC-2022030014

  Date Added:

  June 2, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, A-Class, C-Class, E-Class, GLB-Class, CLS-Class, and AMG GT 4-doors/Coupe (118, 167, 177, 190, 213, 238, 247, 257, and 290 platform). The possibility exists that the information regarding radar sensor MMRV1 may be incorrect, and therefore the printed operator’s manual may not align with the internal vehicle specifications. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check and replace the printed operator’s manual, if necessary.

  Associated Products (9)

  2021 Mercedes-Benz A-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10213058-0001.pdf↗
• May 9, 2022•Document ID: 10213046

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  LI32.50-P-074719

  Date Added:

  June 2, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint Fault message, suspension, max. 50 mph in instrument cluster. "i" - Fault code "ERR_INF2_CORE2CORE_COMM_FAILURE" = true is stored in the quick test and/or current. Cause Communication fault between electrohydraulic suspension component parts through out-of-date software (application software and bootloader software). Remedy With the latest hardware item number for the electrohydraulic pump units A167 901 62 03, the new application software A167 902 31 12 and the new bootloader software A167 904 18 01 have to be flashed.

  Associated Products (5)

  2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz S-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10213046-0001.pdf↗
• April 18, 2022•Document ID: 10210925

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  LI32.50-P-074719

  Date Added:

  May 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Cause Communication fault between electrohydraulic suspension component parts through out-of-date software (application software and bootloader software). Remedy With the latest hardware item number for the electrohydraulic pump units A167 901 62 03, the new application software A167 902 31 12 and the new bootloader software A167 904 18 01 have to be flashed. With older hardware item numbers, please open a PTSS case.

  Associated Products (9)

  2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2022 Mercedes-Benz S-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class2019 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10210925-0001.pdf↗
• April 13, 2022•Document ID: 10210931

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; SEATS

  Mfr Comm. #:

  LI91.12-P-073742

  Date Added:

  May 4, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Under analysis Remedy *Make sure a battery charger is connected to vehicle while performing all testing* Please perform the following checks that help to resolve most concerns: #1 - Make sure seat control units have latest software installed on them. #2 - For seat folding concerns, pay careful attention to the lock mechanism and ensure it is fully releasing. If the locking mechanism is short-stroking, please replace associated Bowden cables. #2a - Seat folding concerns can also be related to binding of the seat frame. To remedy, loosen torque off bolts holding seat frame to car. Shift seat frame and ensure there is no binding. Re-torque bolts securing seat frame to car and re-test. #3 - For seats showing unlocked in the IC when fully locked, please check seat frame carefully for small microswitches that can be damaged. #4 - For seats moving forward but not folding upward (2nd row), please ensure the 4 small clips are still located on the inner and outer rails of the seat. If they are broken (example being passenger kicking them), the seat will not fold up. If seat concerns are still not resolved, please create seat control unit logs N32/5 and N32/6 and submit them along with information of initial checks via a PTSS case.

  Associated Products (8)

  2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class2019 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10210931-0001.pdf↗
• March 31, 2022•Document ID: 10209877

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI54.10-P-071499

  Date Added:

  April 5, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM cannot record the data if the battery is discharged. Note: A discharged battery does not necessarily need to be replaced. A discharged battery may be recovered with no permanent damage. Remedy Follow guided tests as described.

  Associated Products (51)

  2022 Mercedes-Benz C-Class2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz EQB-Class2022 Mercedes-Benz GLB-Class2022 Mercedes-Benz GLC-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz SL-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz C-Class2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz GLB-Class2021 Mercedes-Benz GLC-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz C-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz CLS-Class+ 31 more
  Associated Documents

  • DownloadMC-10209877-0001.pdf↗
• March 18, 2022•Document ID: 10209871

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SC-202201001

  Date Added:

  April 5, 2022

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has produced certain MY 2021-2022 A-Class, CLS-Class, E-Class, GLA-Class, GLB-Class, GLE-Class, GLS-Class, and GT-Class (167, 177, 213, 247, 257, and 290 platform) vehicles without the augmented reality camera (“ARC”), as disclosed at the time of sale to the vehicle purchaser. As a result, the ARC and "Dash-cam" functions are currently not enabled. What We’re Doing MBUSA will conduct a Service Campaign where an authorized Mercedes-Benz dealer will retrofit the augmented reality camera to the vehicle and enable the ARC and “Dash-cam” functions on applicable vehicles.

  Associated Products (14)

  2022 Mercedes-Benz A-Class2022 Mercedes-Benz AMG GT2022 Mercedes-Benz CLS-Class2022 Mercedes-Benz E-Class2022 Mercedes-Benz GLA-Class2022 Mercedes-Benz GLE-Class2022 Mercedes-Benz GLS-Class2021 Mercedes-Benz A-Class2021 Mercedes-Benz AMG GT2021 Mercedes-Benz CLS-Class2021 Mercedes-Benz E-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLE-Class2021 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10209871-0001.pdf↗