Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11054210December 12, 2017
AIR BAGS
TAKATA RECALL NHTSA RECALL NUMBER 16V081 WAS ISSUED ON FEBRUARY 11, 2017. NEARLY TWO YEARS LATER, NO REMEDIATION IS YET AVAILABLE. I AM THE CURRENT OWNER AND A RESIDENT OF MARIETTA, GEORGIA. THIS VEHICLE WAS ORIGINALLY SOLD AND REGISTERED IN FLORIDA MEANING THAT THIS VEHICLE HAS SPENT THE VAST MAJORITY OF IT'S LIFE IN A HIGH HUMIDITY ENVIRONMENT. WITH TAKATA RECENTLY DECLARING BANKRUPTCY, WHAT IS BEING DONE ABOUT THE POTENTIALLY HAZARDOUS AIRBAGS IN MY VEHICLE? MERCEDES-BENZ IS ABLE TO TELL ME NOTHING. I FIND THIS SITUATION TO BE UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053954December 11, 2017
FUEL/PROPULSION SYSTEM
THERE IS A FUEL SMELL COMING FROM THE REAR OF THE CAR. I REMOVE THE REAR SEAT AND VERIFIED THE FUEL SENDING UNIT IS LEAKING. THERE WAS PUDDLE OF GAS AROUND THE SENDING UNIT. ESPECIALLY AFTER FILLING THE GAS TANK WITH FUEL, THE SMELL IS MUCH STRONGER. OTHER PEOPLE HAVE PASSED BY MY CAR WHILE IT IS PARKED AND HAVE TOLD ME THEY SMALL GAS. I HAD THE CAR SERVICED AT MERCEDES OF GILBERT IN ARIZONA. THEY VERIFIED THE FUEL SENDING UNIT ON THE DRIVER'S SIDE IS LEAKING GAS. THEY WANT SOMETHING LIKE $1,350 FOR THE REPAIRS. MY PREVIOUS CAR WAS A 2004 MERCEDES E55 AMG. THIS CAR AFTER THOUSANDS OF COMPLAINTS AND NHTSA STARTING THEIR INVESTIGATION, HAD THE SAME LEAKY FUEL SENDING UNIT. MERCEDES DENIED THERE WAS A PROBLEM AND REFUSED TO FIX IT. ONLY AFTER THE NHTSA STARTED THEIR INVESTIGATION DID MERCEDES ADMIT THERE WAS A PROBLEM AND FIXED THE CARS UNDER AN EXTENDED WARRANTY. I BELIEVE THAT WAS IN 2014. MY CURRENT CAR IS BASICALLY THE SAME AS MY PREVIOUS CAR. MERCEDES DID NOT FIX THE PROBLEM UNTIL 2014 WHICH IS 4 YEARS AFTER MY CAR WAS PUT INTO SERVICE. SINCE IT IS PRETTY MUCH THE SAME CAR AS PREVIOUS VERSIONS, IT DOES NOT SURPRISE ME THAT IT HAS THE SAME LEAKY FUEL SENDING UNIT ISSUE. MY CAR WAS ALREADY ON THE ROAD WHEN MERCEDES DECIDED TO FIX THIS PROBLEM. SINCE MY CAR HAD BEEN ON THE ROAD FOR 4 YEARS BEFORE THE FIX WAS AVAILABLE IT MAKES SENSE THAT MY CAR WAS GOING TO HAVE THE SAME ISSUE. IN THE REPAIR ESTIMATE(SEE ATTACHED) MERCEDES EVEN SAYS IT IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053619December 9, 2017
ELECTRICAL SYSTEM, SEAT BELTS
PRE-SAFE WARNING LIGHT CAME ON SEE OPERATORS MANUEL INSTRUCTED TO TAKE TO DEALER.REPAIR INVOLVES DEFECTIVE WIRING HARNESS NOT COVERED UNDER WARRANTY. CAR WAS IN MOTION WHEN WARNING LIGHT CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052946December 7, 2017
FUEL/PROPULSION SYSTEM
FUEL ASSEMBLY RECALL. MERCEDES BENZ E350 2007 INSIDE AND OUTSIDE PUNGENT FUEL ODOR WHEN FILLING GAS TANK. WATERY EYES, NAUSEA, HEADACHE AND CHEST CONGESTION WHEN BREATHING IN FUMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052581December 5, 2017
AIR BAGS
TAKATA RECALL. NHTSA RECALL # 16V081 (FEB. 11, 2016) AND 16V363 (MAY 25, 2016.) MANUFACTURER RECALL # 2016020003 AND 2016070003. MANUFACTURER MERCEDES-BENZ USA IS UNABLE TO REMEDY THESE SAFETY RECALLS. STATED REASON: "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." NO ESTIMATE ON WHEN REPLACEMENT AIRBAGS WILL BE AVAILABLE. MANUFACTURER HAS FAILED TO REMEDY THE SAFETY RECALL IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051426November 30, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, (561) 291-6095) CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050994November 28, 2017
FUEL/PROPULSION SYSTEM
THERE IS A RECURRING SMELL OF GAS WHEN THE TANK IS FILLED ABOVE 1/2 OR SO. UPON INSPECTION BY A MECHANIC, THE TANK IS METAL AND IS LEAKING IN SPOTS AT THE TOP OF THE TANK. MERCEDES BENZ ISSUED AN EXTENDED WARRANTY FOR 15 YEARS TO COVER THIS MAKE, MODEL AND YEAR BUT FOR SOME REASON THIS SPECIFIC VIN NUMBER IS NOT BEING HONORED BY MERCEDES. THE MECHANIC SAYS THIS IS A SAFETY ISSUE AND MUST BE ADDRESSED AS TIMELY AS POSSIBLE. THERE IS A BULLETIN FROM MERCEDES BENZ DATED JANUARY 2015 THAT SPEAKS SPECIFICALLY TO THIS ISSUE. I HAVE CONTACTED TWO DIFFERENT MERCEDES BENZ SERVICE DEPARTMENTS (DAYTONA BEACH AND NORTH ORLANDO) WHO CONFIRM THIS IS A SERIOUS ISSUE AND IT NEEDS TO BE ADDRESSED. THEY BOTH REFERRED ME TO THE MERCEDES BENZ CUSTOMER SERVICE ASSISTANCE CENTER IN NEW JERSEY. UPON CONTACTING THEM, THEY SAID MY ISSUE HAD TO BE ELEVATED TO A MANAGERIAL LEVEL FOR FOLLOW UP BUT I HAVE NOT HEARD BACK FROM ANYONE AS OF THIS COMPLAINT. I FIND IT TERRIBLY FRUSTRATING AND CONCERNING THAT A KNOWN PROBLEM LIKE THIS IS NOT BEING MORE AGGRESSIVELY ADDRESSED TO ENSURE MY FAMILY'S SAFETY. IF I WASN'T LIVING THIS SITUATION MYSELF I WOULD NOT BELIEVE IT - THIS IS RIDICULOUS. PLEASE HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051049November 28, 2017
AIR BAGS
"TAKATA RECALL" I WAS NOTIFIED MY CAR WAS ON RECALL FOR AIRBAGS AND HAVE CONTACTED DEALERSHIP TO HAVE PART REPLACED ONLY TO BE TOLD THE PART IS NOT AVAILABLE NUMEROUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048226November 24, 2017
AIR BAGS
TAKATA RECALL (DRIVER'S SIDE AIRBAG)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047968November 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CRITZ MERCEDES-BENZ OF SAVANNAH (7000 ABERCORN ST, SAVANNAH, GA 31406, PHONE: (912) 354-7000), BUT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046751November 22, 2017
AIR BAGS
2012 MERCEDES BENZ E350. CONSUMER WRITES IN REGARDS TO A SAFETY DEFECT WITH THE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 11/22/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048041November 22, 2017
AIR BAGS
I RECEIVED A LETTER FROM MERCEDES BENZ ASKING ME TO MAKE AN APPOINTMENT WITH A DEALER TO GET THE REPAIRS MADE TO THE FAULTY AIRBAGS. THE DEALER ON 5 OCCASIONS HAS SAID THAT THEY DON'T HAVE THE NECESSARY PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047786November 21, 2017
AIR BAGS
TAKATA RECALL I RECEIVED A NOTICE AT THE BEGINNING OF THE YEAR ABOUT THE RECALL BUT THE MANUFACTURER HAS NOT PROVIDED THE DEALERSHIPS WITH THE ABILITY TO CORRECT THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047648November 20, 2017
POWER TRAIN
IN 2011, I PURCHASED MY VEHICLE FROM A DEALERSHIP AS CERTIFIED/PREOWNED AT 46,717 MILES. REGULAR MAINTENANCE WAS KEPT UP AT THE DEALERSHIP. IN 2015 AT 74,563 MILES, I BROUGHT MY VEHICLE IN FOR 2 PROBLEMS: A CHECK ENGINE LIGHT HAD COME "ON" AND MY VEHICLE WAS EXPERIENCING VIBRATIONS FROM THE POWER TRAIN WHEN TURNING AND SHUDDERING WHEN MAKING SHARP TURNS AT LOW SPEEDS. THE CHECK ENGINE LIGHT WAS A RESULT OF A BALANCE SHAFT ENGINE PROBLEM WHICH WAS, AT THE TIME, IN A CLASS ACTION SUIT REGARDING THIS PROBLEM FOR THESE VEHICLES. THE MANUFACTURER AGREED TO PAY A PORTION OF MY REPAIR FOR THE BALANCE SHAFT ISSUE. THE SECOND PROBLEM TURNED OUT TO BE A TRANSFER CASE ISSUE. THE DEALERSHIP STATED I HAD A BAD TRANSFER CASE AND THEY RECOMMENDED I HAVE THE TRANSFER CASE REPLACED. AT THE TIME, I COULD ONLY BUDGET MYSELF FOR THE BALANCE SHAFT REPAIR AND 4 NEW TIRES. THE TRANSFER CASE OIL WAS CHANGED WHICH SLIGHTLY IMPROVED THE VIBRATION/SHUDDERING ISSUE. I CURRENTLY STILL HAVE THIS ISSUE MORE SEVERELY AND REQUIRE THE TRANSFER CASE BE REPLACED. MY VEHICLE'S TRANSFER CASE OIL WAS CHANGED AT 30K MILES BY THE PREVIOUS OWNER. THROUGH RESEARCH, I HAVE DISCOVERED THAT IN JANUARY 2009, A MANUFACTURER BULLETIN CAME OUT THAT SPECIFIED MY VEHICLES VIN NUMBER WAS INCLUDED IN THE STATED PROBLEMS WITH THE TRANSFER CASE. THEY HAD INSTALLED DEFECTIVE TRANSFER CASES AT PRODUCTION IN 2007 AND SHOULD REMEDY THIS! I HAVE SPOKEN TO THE MANUFACTURER AND THEY WILL ONLY PAY 25% OF MY PARTS FOR THIS REPAIR WHICH LEAVES ME WITH A $3200 BILL FOR A PROBLEM THEY KNEW ABOUT. ON MANY OCCASIONS, WHILE WAITING FOR MY VEHICLE TO HAVE MAINTENANCE COMPLETED, I OVER HEARD SERVICE REPRESENTATIVES SPEAKING TO OTHER CUSTOMERS BY PHONE OR IN PERSON. THE SERVICE REPS INDICATED IN MANY INSTANCES THAT THE PROBLEM THE CUSTOMER WAS HAVING WITH THEIR VEHICLE WAS DUE TO THE TRANSFER CASE. THESE TRANSFER CASES SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047653November 20, 2017
SEAT BELTS
FRONT PASSENGER SEAT BELT BUCKLE PLASTIC ENCASEMENT IS BROKEN. THE BELT WORKS, BUT THE 2 PIECES OF PLASTIC WHERE THE BELT CLIPS INTO, WILL NOT STAY TOGETHER. SEE PICTURES. I BROUGHT THIS TO THE DEALER TO BE REPAIRED, BUT THEY CANNOT DO IT WITHOUT REPLACING THE ENTIRE SEAT BELT ASSEMBLY. THIS COST IS ESTIMATED AT $500. SEE DOCUMENT CONCERN AND ESTIMATE PAGES ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047176November 18, 2017
AIR BAGS
I RECEIVED NOTIFICATION FROM MERCEDES LAST YEAR THAT I HAVE A DEFECTIVE AIRBAG, BUT THEY HAVE NOT YET RECEIVED THE REPLACEMENT PART. I CALLED ABOUT TEN MONTHS LATER THEY SAID THEY DID NOT HAVE THE PART AND MY CAR IS NOT REALLY AFFECTED, IT WAS A COURTESY NOTIFICATION. I NOW HAVE A NOTIFICATION THAT TK HOLDINGS INC IS FLINGING FOR BANKRUPTCY AND I STILL DO NOT HAVE A REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046914November 17, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SMITHTOWN, 630 MIDDLE COUNTRY RD, ST JAMES, NY 11780 WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047025November 17, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MERCEDES-BENZ OF ALEXANDRIA, 200 S PICKETT ST, ALEXANDRIA, VA 22304) AND WAS INFORMED THAT THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047046November 17, 2017
AIR BAGS
TAKATA RECALL CALL FOR AN APPOINTMENT WAS TOLD MBZ IS STILL WAITING TO HEAR FROM THE AIRBAG COMPANY AS TO WHEN THE PARTS WILL ARRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046644November 16, 2017
AIR BAGS
TAKATA RECALL. I KEEP GETTING NOTICES TO CALL MY DEALER FOR A FREE REPLACEMENT.IT HAS BEEN SEVERAL YEARS AND THE ONE AND ONLY DEALER ON THIS ISLAND HAS NOT RECEIVED ANY REPLACEMENT AIRBAGS TO DATE. I WANT A REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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