Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11079622March 15, 2018
SEATS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ E350. WHILE DRIVING AT 50 MPH, THE DRIVER'S SEAT HEATER CAUGHT FIRE. THE CONTACT PULLED OVER AND EXTINGUISHED THE FIRE HIMSELF. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FIRE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11079524March 15, 2018
UNKNOWN OR OTHER, AIR BAGS
OCT 06,2017 MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE WHEN WILL THIS BE FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078524March 11, 2018
FUEL/PROPULSION SYSTEM
WHEN PUSHING GAS PEDAL TO THE FLOOR TO PULL OUT IN TRAFFIC THE CAR WENT INTO LIMP MODE AND WOULD NOT ACCELERATE. TOOK TO DEALER AND ERROR CODE IS GAS PEDAL SENSOR. DEALER SAID IT IS AN ISSUE WITH THE ECU WIRE HARNESS. THIS IS A KNOWN ISSUE. I COULD HAVE BEEN KILLED. HAS HAPPENED 3 TIMES NOW AND DEALER HAS BEEN UNABLE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031108March 9, 2018
STEERING
2017 MERCEDES BENZ E300. CONSUMER WRITES IN REGARDS TO LOSS OF STEERING WHILE TRAVELING AT HIGH SPEEDS. *LD THE CONSUMER STATED THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076905March 8, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ E400. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) ON NOVEMBER OF 2017. THE CONTACT SPOKE WITH WHITE PLAINS MERCEDES AT 914-750-4148 AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076585March 7, 2018
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
CHECK LIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076609March 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS MAY NOT BE AVAILABLE UNTIL JUNE 30, 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076363March 5, 2018
AIR BAGS
I HAVE RECEIVED NOTICE TO REPLACE A DEFECTIVE AIRBAG. NOT A SINGLE DEALERSHIP IN GA HAS ONE TO REPLACE IT WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076107March 3, 2018
UNKNOWN OR OTHER
AT A DEAD STOP ON A RED LIGHT THE CAR STARTED ACCELERATING BY ITSELF FORCING ME TO STEP ON THE BRAKES WITH A GREAT AMOUNT OF FORCE, IT HAPPEN SO UNEXPECTEDLY THAT I DIN'T KNOW WHAT WAS GOING ON. THE CAR ACCELERATED ITSELF THREE OR FOUR TIMES UNTIL I WAS ABLE TO PUT IT ON NEUTRAL VERY UNEASY AND SCARY SITUATION TO FIND YOUR SELF IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075320February 27, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (MOTOR WERKS, 1000 W GOLF RD, HOFFMAN ESTATES, IL 60169) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075047February 26, 2018
AIR BAGS
"TAKATA RECALL" THE REPAIR PARTS ARE NOT AVALIABLE TO CORRECT OR REPAIR THE PROBLEM. THIS IS THE PASSENGER SIDE AIR BAG, WHAT AM I TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074980February 26, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. WHILE DRIVING VARIOUS SPEEDS, THE "REDUCE BRAKING POWER" WARNING MESSAGE DISPLAYED. THE CONTACT STATED THAT THE SENTRO SONIC BRAKE CONTROL UNIT FAILED. IN ADDITION, THE FUEL TANK UNDER THE DRIVER'S SEAT FRACTURED AND SPILLED FUEL IN THE VEHICLE. CENTENNIAL IMPORTS IN PENSACOLA, FLORIDA WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE SENTRO SONIC BRAKE CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073984February 21, 2018
SUSPENSION
THE REAR SUSPENSION AIR BAGS, SOLENOID DISTRIBUTION VALVE AND AIRMATIC COMPRESSOR REQUIRE REPLACEMENT ACCORDING TO THE MERCEDES DEALERSHIP SERVICE DEPARTMENT. REAR SUSPENSION DROPS NEARLY TO THE GROUND WHILE VEHICLE IS STATIONARY AND VEHICLE IS UNSAFE TO OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074205February 21, 2018
FUEL/PROPULSION SYSTEM
WHEN FILLING UP THE GAS TANK, THERE IS A STRONG GASOLINE SMELL INSIDE AND OUTSIDE THE CAR. MERCEDES HAS EXTENDED THE WARRANTY ON PREVIOUS YEARS AND OTHER MODELS BUT HAS NOT EXTENDED THE WARRANTY TO 15 YEARS FOR THIS DEFECT TO THE 2011 E350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073762February 20, 2018
UNKNOWN OR OTHER
CAR COMPLETELY SHUT DOWN GOING 60 MPH ON A MAIN ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073625February 19, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR CAUGHT ON FIRE AFTER IT BEING IN SERVICE AT THE DEALERSHIP. THE CAR WAS SENT TO THE CAR DEALERSHIP 3 TIMES BECAUSE THE AUTO START WAS NOT WORKING PROPERLY. THE CAR WOULD JUST STOP AND COULD NOT TURN BACK ON SO I HAD TO GET IT TOWED 3 TIMES...... AFTER THE LAST TIME IT CAUGHT ON FIRE WITH THE PASSENGER INSIDE THE CAR..... PASSENGER IS OK DID NOT GET HURT BUT IT WAS A VERY TRAUMATIZING EXPERIENCE. THE CAR IS NOW A TOTAL LOSS AND I'M STILL WAITING ON THE DEALERSHIP TO INVESTIGATE THE FIRE AND TO PAY FOR THE CAR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11072692February 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ E550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FORT PIERCE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072118February 10, 2018
VEHICLE SPEED CONTROL
COLLISION AVOIDANCE SYSTEM (PRESAFE PLUS) FAILED TO WARN (AS ADVERTISED BY MBUSA) OF AN IMMINENT REAR END COLLISION ON AN EXPRESSWAY. THE SYSTEM IS SUPPOSED TO PROVIDE AN AUDIBLE WARNING SIGNAL BASED ON THE RATE OF CHANGE OF THE CLOSING DISTANCE BETWEEN MB AND A VEHICLE IN FRONT. MOREOVER, IF THE DRIVER IGNORES THE WARNING SIGNAL, THE MB IS SUPPOSED TO APPLY BRAKES AUTOMATICALLY. NEITHER OF THESE TWO EVENTS TOOK PLACE, RESULTING IN A REAR END COLLISION. THE HIGHWAY BEFORE AND AT THE POINT OF COLLISION WAS STRAIGHT WITH NO CURVES. AFTER COLLISION DAMAGE REPAIR BY AN MB DEALERSHIP AND ASSURANCE FROM THE DEALER THAT THE SAFETY SYSTEMS WERE OPERATIONAL, I TESTED THE VEHICLE MULTIPLE TIMES BY DRIVING THE MB INTO A VARIETY OF LARGE BOXES THE FRONTS OF WHICH WERE COVERED WITH METALLIC FOIL. ALL TESTS FAILED TO PROVIDE BOTH AN AUDIBLE WARNING AS WELL AS AUTOMATIC BRAKING (SEE WWW.YOUTUBE.COM/WATCH?V=6_D9A_AXAV4 FOR ONE EXAMPLE OF TEST). MBUSA ADVERTISING IN 2015 TOUTED THESE SAFETY FEATURES ON TV AND YOUTUBE VIDEOS. WHAT WAS MISSING FROM THESE INFOMERCIALS IS INFORMATION ON THE RELIABILITY OF THESE "SAFETY" SYSTEMS (I.E., WHAT IS THE PROBABILITY THAT THE SYSTEM WILL FUNCTION AS ADVERTISED). I SUSPECT THAT THIS PROBABILITY IS QUITE LOW, AND IF SO, THIS FACT SHOULD HAVE BEEN PROVIDED TO THE CONSUMER. ALSO, IF MY EXPERIENCE WITH THE ACTUAL ACCIDENT AND MY ADDITIONAL TESTING IS ANY INDICATION OF RELIABILITY, MERC3DES BENZ VEHICLES INCORPORATING PRESAFE PLUS SHOULD BE SUBJECTED TO A NHTSA RECALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11071949February 9, 2018
FUEL/PROPULSION SYSTEM
AFTER I FILLED THE GASOLINE TANK I NOTICED A STRONG GASOLINE SMELL INSIDE THE CABIN. I GOT A BAD HEADACHE FROM THE FUMES BEFORE I GOT HOME. I DID NOT SMELL ANY GAS IN THE TRUNK, ENGINE COMPARTMENT OR IN THE FUEL FILLER DOOR. I VENTILATED THE CABIN AND TRIED TO DETERMINE WHERE THE SMELL WAS COMING FROM. IT SEEMED TO BE UNDER THE DRIVERS SEAT OR BACK SEAT. EVEN AFTER SITTING ALL NIGHT AND HAVING ALL THE WINDOWS OPEN ALL DAY IT STILL WREAKS OF GASOLINE INSIDE. THE SMELL HAS NOT LEFT THE CABIN AND I AM AFRAID TO DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071962February 9, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SBC BRAKE UNIT FAILED. THE VEHICLE WAS REPAIRED. THE DEALER (MERCEDES-BENZ OF PALM SPRINGS, 4095 E PALM CANYON DR, PALM SPRINGS, CA 92264) WAS CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE FAILURE MILEAGE WAS 92,688.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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