Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11353226September 4, 2020
FUEL/PROPULSION SYSTEM
I CAN SMELL FUEL NEAR THE PUMP BEFORE WE START CAR IN COLD IN THE MORNING AND THIS SMELL CAN BE SMELLED UNTIL THE ENGINE WORKING INTO THE NORMAL OPERATING TEMPERATURE. FUEL IS A VERY CRITICAL SAFETY PROBLEM AND USUALLY WE CANNOT TAKE NOTICE OF THIS POTENTIAL PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352686September 2, 2020
STRUCTURE:BODY
THERE ARE NO OPEN OR PENDING RECALLS ON THIS VIN. FOR CONSIDERATION OF ANY PART THAT IS OUT OF MANUFACTURER WARRANTY, IT WILL FIRST NEED TO BE ASSESSED AT THE DEALERSHIP LEVEL. IF FURTHER ASSISTANCE MAY BE REQUIRED, YOU CAN THEN CONTACT THE CUSTOMER ASSISTANCE CENTER FOR FURTHER REVIEW BY AN EXECUTIVE REFERRAL MANAGER. THERE ARE MANY FACTORS IN DETERMINING ANY CONSIDERATION WHICH INCLUDE BUT ARE NOT LIMITED TO THE VEHICLE HISTORY, MILES, TIME OUT OF WARRANTY, CUSTOMER PAY, ETC. PLEASE BE ADVISED THAT THERE IS NO GUARANTEE THAT ASSISTANCE WILL BE PROVIDED, BUT YOU WOULD RECEIVE A CALL WITHIN ONE BUSINESS DAY AT THE NUMBER YOU PROVIDE. 2015 C300 4MATIC PANORAMIC SUNROOF FRONT PANEL DETACHMENT WHILE DRIVING. THE GLASS FLEW OFF AND INTO TRAFFIC WHILE I WAS DRIVING ON INTERSTATE HIGHWAY I-25. I LIVE IN COLORADO SPRINGS CO. USA. AND MAINTENANCE AT THE LOCAL MERCEDES BENZ THERE. QUESTION IS IF THERE IS ANY VISIBILITY TO THIS ISSUE VIA MERCEDES BENZ CORPORATE, AND IF ASSISTANCE ON REPAIRS ARE A REALISTIC EXPECTATION. FAILURE DATE: 08/25/2020 THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT THE SPEED LIMIT ON I-25, THE FRONT GLASS PANEL DETACHED FROM THE VEHICLE. THE CONTACT STATED A TRUE REALIZATION OF THE ISSUE WAS NOT FULLY COMPREHENDED WHEN IT HAPPENED OUTSIDE OF THE NOISE IT MADE AT THE TIME OF FAILURE, UNTIL THE CONTACT PULLED OVER ONCE OFF THE HIGHWAY, AND CONFIRMED THAT THE GLASS PANEL HAD DETACHED FROM THE VEHICLE. THE GLASS PANEL WAS NOT RETRIEVED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) AS A POSSIBLE SOLUTION FOR THE FAILURE, THE FAILURE MILEAGE WAS APPROXIMATELY 70123. IS ASSISTANCE FOR THE MONETARY COST OF REPAIR AN OPTION. QUESTION REFERENCE # 200826-000024 DATE CREATED: 08/26/2020 09:41 AM DATE LAST UPDATED: 08/27/2020 08:56 AM*DT CONSUMER STATED IN THE LATEST FINDINGS DURING INSPECTION THAT THEY WAS A MANUFACTURER ERROR AND REFUND WOULD BE APPLICABLE.*JB*DT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352792September 2, 2020
FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
THE REAR SUBFRAME HAS CORRODED AROUND THE AREAS WHERE THE TRAILING ARM AND CONTROL ARM MEET THE SUBFRAME ON BOTH SIDES OF THE VEHICLE, AND HAS DISINTEGRATED AROUND THE DRIVERS SIDE REAR TRAILING ARM CAUSING IT TO HAVE DETACHED, ALONG WITH A PIECE OF THE SUBFRAME. THE METAL OF THE SUBFRAME IS DISTORTED AROUND THE AREA OF THE BREAK. THE DETACHED TRAILING ARM AND PIECE OF SUBFRAME ARE NOW MAKING CONTACT WITH THE FUEL TANK AS WELL. THE FUEL TANK COULD HAVE EASILY RUPTURED AND IGNITED WHEN THIS CAR WAS STILL IN OPERATION, AS THIS CAR WAS DRIVEN FOR SEVERAL DAYS BEFORE THE MANUFACTURING DEFECT WAS DISCOVERED. THE FAILURE HAPPENED WHEN COMING TO A GENTLE STOP FROM 20-30 MILES PER HOUR ON A STRAIGHT ROAD. THERE WAS A LOUD SNAPPING NOISE FROM THE DRIVERS SIDE REAR. THIS CAR HAD 92,000 MILES AT TIME OF THE STRUCTURAL FAILURE AND HAS BEEN REGULARLY SERVICED, EXCLUSIVELY AT MERCEDES-BENZ. MERCEDES-BENZ USA CUSTOMER SERVICE IS UNABLE TO OFFER ANY ASSISTANCE. THIS EXACT ISSUE HAS LED TO A RECALL OF THE SAME MODEL IN CANADA, AND THERE ARE COUNTLESS NHTSA REPORTS DESCRIBING SIMILAR STRUCTURAL FAILURES. MERCEDES-BENZ USA IS AWARE OF THIS ISSUE AND IS ALSO AWARE THAT THERE IS A RECALL IN CANADA, BUT HAS MADE IT CLEAR THAT GOODWILL WILL NOT BE EXTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352316August 31, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT REACHED OUT TO MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352388August 31, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED FLETCHER JONES MOTORCARS (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660; (949) 718-3000) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352408August 31, 2020
ENGINE
I WAS DRIVING ON THE HIGHWAY DOING AROUND 70 MPH AND ALL OF A SUDDEN MY CAR LOST POWER AND START SHAKING ACTING LIKE IT DIDN'T WANT TO GO FORWARD, I WAS AFRAID THAT IT WAS GOING SHUT DOWN ON ME AND A LOT OF CARS WAS COMING BEHIND ME I WAS SO AFRAID I WAS GOING TO BE IN A BAD ACCIDENT, I WAS ABLE TO GET OVER AND COME TO A COMPLETE STOP WITHOUT INCIDENT, BUT I WAS AFRAID THE CAR WAS GOING TO SHUT OFF ON ME AND NOT START BACK UP BUT I MANAGE TO MAKE IT HOME BECAUSE I WAS ONLY A FEW MILES AWAY. THE NEXT DAY I TOOK THE CAR TO BE DIAGNOSE BECAUSE THE CHECK ENGINE LIGHT CAME ON I WENT TO THE AUTOMOBILE REPAIR SHOP TO HAVE IT DIAGNOSE AND THE CODE CAME UP FOR CAMSHAFT POSITION SENSORS I HAD THEM REPLACED, THEN MY CAR STARTED HESITATING TO START AND THE CHECK ENGINE LIGHT WOULD COME ON AND THEN GO OFF WHILE I WAS DRIVING AND I WOULD DRIVE IT FOR ABOUT 30 MINS AND THE CHECK ENGINE LIGHT WOULD COME BACK ON AGAIN STAY ON FOR A LITTLE WHILE AND GO BACK OFF AGAIN, I TOOK IT TO THE DEALERSHIP AGAIN AND I WAS INFORM THAT IT WAS THE TIMING CHAIN BUT I DIDN'T BELIEVE IT, BECAUSE I HAD JUST REPLACED THE SENSORS AND THE SPARK PLUGS AND I DIDN'T HAVE THAT MANY MILES ON IT AND I HAVE ONLY HAD THE CAR FOR 3 1/2 YEARS, I STILL DIDN'T BELIEVE IT THEN MY CAR STARTED TO HESITATE ON STARTING UP AND LOOSING POWER WHEN I WAS DRIVING IT AGAIN, SO I TOOK IT TO ANOTHER AUTOMOBILE REPAIR SHOP THAT SPECIALIZE IN FIXING MERCEDES BENZ AND IT CAME BACK WITH THE SAME DIAGNOSE CHECK ENGINE LIGHT IS DUE TO TIMING CHAIN, TIMING CHAIN NEED REPLACING. I HAVE ALREADY REPLACE 2 CAMSHAFT POSITION SENSORS ON THIS CAR. I WAS TOLD IT WILL COST ME AROUND 5000.00 TO FIX IT. I HAVE ALWAYS HAD MY CAR MAINTENANCE SERVICE ON TIME, I CAN'T BELIEVE THAT THIS CAR IS HAVING THIS TYPE OF PROBLEMS. I AM SO AFRAID TO DRIVE THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351943August 29, 2020
ELECTRICAL SYSTEM, STEERING
MY VEHICLE AND MANY OTHER MERCEDES BENZ MODELS SUFFER A FAILED ELECTRONIC IGNITION SWITCH AND ELECTRONIC STEERING LOCK. THIS IS A KNOWN DEFECT AMONGST MANY MODELS/YEARS OF MERCEDES BENZ VEHICLES AND ONLY A DEALER CAN REPAIR. THE COST OF REPAIR IS $1,900. THE CAUSES THE VEHICLES TO BE UNABLE TO START, AND VERY CLEARLY, A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351848August 28, 2020
AIR BAGS
AIR BAG HAS NOT BEEN REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351629August 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHEN DRIVING ON THE BRIDGE THE PIECE OF MY SUNROOF FLEW OFF I PULLED OVER IT WAS RAINING AND THE INSIDE OF MY CAR GOT WET THE MOTOR ON MY SUNROOF NO LONGER WORKS AS THE WATER LEAKED THROUGH. I PICKED UP AS MUCH OF THE PIECES AS I COULD BUT THE PART WAS RUN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351558August 27, 2020
ENGINE
ENGINE START NOCKING WHILE DRIVING AND THEN STOPPED ,TOOK IT TO MERCEDES DEALER , OVER 10000.00 TO FIX IT , CAM SHAFT ADJUSTER FAILED AND DAMAGED CYLINDER HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351084August 25, 2020
AIR BAGS
THE COMPANY HAS NOT BEEN ABLE TO FIX THE AIRBAGS OF MY CAR BECAUSE OF THE PART IS NOT AVAILABLE IN THE LOCAL DEALERSHIP. THIS IS MY SECOND COMPLAIN TO THE NHTSA. MY FIRST WAS IN 2018. IT IS SAD THAT A SAFETY ISSUE BY THE COMPANY IS NOT BEEN TAKEN CARE BY THE COMPANY EVEN AFTER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350990August 24, 2020
ENGINE
CAR LOST POWER, DIDN'T OVERHEAT. FOUND OUT THE TENSION AND TIMING AND HEADS NEED REPLACING AFTER 89,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350400August 20, 2020
SUSPENSION
VEHICLE FAILED STATE SAFETY INSPECTION DUE TO CORROSION PERFORATION OF REAR SUSPENSION CROSS MEMBER, A MAJOR REAR SUSPENSION STRUCTURAL COMPONENT. ALSO REFERRED TO AS REAR SUBFRAME (PART NUMBER 207-350-97-02). THE VEHICLE WAS STATIONARY IN DEALER SERVICE BAY WHEN DISCOVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350193August 19, 2020
ENGINE
I WAS DRIVING A OF MAYBE TEN MINUTES ON THE HIGHWAY . AS SOON AS I WAS OFF THE HIGHWAY ; THE VEHICLE SUDDENLY STOPPED WITHOUT WARNING OF A CHECK ENGINE LIGHT .(MALFUNCTION). DAYS BEFORE THAT THE VEHICLE WAS SERVICED AT A MERCEDES BENZ DEALERSHIP WITHOUT ANY ISSUES. AFTER THEIR RESEARCH I'VE BEEN TOLD THAT I NEED A NEW ENGINE . THERE ARE COMPLAINTS AFTER COMPLAINTS LISTED ONLINE IN REGARDS TO ENGINE FAILURE, CAM SHAFT ADJUSTERS ETC. THIS IS SOMETHING THAT CLEARLY NEEDS TO BE HANDLED . THIS COULD HAVE CAUSED A LIFE THREATENING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350277August 19, 2020
AIR BAGS
TAKATA PASSENGER AIR BAG RECALL HAS STILL NOT BEEN RESOLVDD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350059August 18, 2020
STEERING
SLICING MY HAND OPEN ON MY STEERING WHEEL WAS COMPLETELY UNEXPECTED. I WAS AT THE CAR WASH THE CAR WAS SITTING STILL, THE KEYS WERE NOT IN I THE IGNITION AND DRIVER DOOR WAS OPEN. I REACHED MY ARM THROUGH THE TOP OPENING OF THE STEERING WHEEL TO INSERT MY KEY FOB AND START MY CAR. WHEN I STARTED PULLING MY ARM BACK THROUGH, THE METALLIC TRIM ON TOP OF THE STEERING WHEEL FRAYED AND SLICED OPEN MY MIDDLE FINGER ON MY RIGHT HAND. I CAN BARELY DRIVE MY CAR WITHOUT HAVING TO WORRY ABOUT WHERE MY HAND IS GOING TO GO THE WRONG WAY AND BE SLICED BY PART OF MY STEERING WHEEL I SHOULD NOT HAVE TO WORRY ABOUT THIS IT'S VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11349482August 17, 2020
ELECTRICAL SYSTEM
2015 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO DELETED SAFETY FEATURES AFTER SAFETY RECALL WAS PERFORMED. *LD THE CONSUMER STATED DURING AN UPDATE THE VOICE RECOGNITION FEATURE WAS UNINSTALLED. THE MANUFACTURER WAS CONTACTED AND STATED THE FEATURE WOULD ONLY OPERATE IF THE VEHICLE HAD AN ACTIVE GPS SYSTEM. THE CONSUMER STATED THE VEHICLE WAS PURCHASE WITH THE USE OF THE VOICE COMMAND AND IT SHOULD REMAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349158August 14, 2020
STRUCTURE:BODY
I STARTED EXPERIENCING LOUD WIND NOISE COMING FROM THE TOP OF MY CAR NEAR MY WINDSHIELD WHEN DRIVING OVER 40MPH. I PULLED OVER AND EXAMINED THE AREA AND FOUND THAT THE TOP LEFT GLASS PANEL IN FRONT OF THE SUNROOF ON MY 2015 MERCEDES BENZ C300 WAS SLIGHTLY PROPPED UP. IT SEEMED TO BE A POSSIBLE SEAL OR GLUE ISSUE CAUSING THE GLASS PANEL TO BE SLIGHTLY LOOSE AND ALLOWING AIR IN. I CALLED MERCEDES AND MADE THE NEXT AVAILABLE APPOINTMENT FOR SERVICE A FEW DAYS OUT. WHILE DRIVING ON THE FREEWAY, I BEGUN TO HEAR THE WIND NOISE AGAIN BUT FOLLOWED BY A LOUD RIP FROM THE ROOF OF MY CAR THIS TIME BUT DID NOT SEE ANYTHING IN SIGHT. WHEN I PULLED OVER, THE GLASS PANEL WAS COMPLETELY MISSING AND WENT FLYING SOMEWHERE ON THE HIGHWAY, CAUSING A ROAD HAZARD. IT WAS TORN OFF THE CAR AND THE ROOF OF THE CAR IS NOW EXPOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349160August 14, 2020
FUEL/PROPULSION SYSTEM
I TOOK MY CAR IN FOR A MULTI POINT INSPECTION AT THE END OF NOVEMBER 2019 TO MERCEDES OF BELLEVUE. I BEGUN SMELLING GASOLINE FROM THE INSIDE CABIN OF MY CAR A FEW DAYS AFTER THE SERVICE AND HAD TO TAKE THE CAR BACK TO THE DEALERSHIP. THEY FOUND THAT FUEL HOSES GOING TO THE HIGH PRESSURE FUEL PUMP TO BE LEAKING FUEL. WITH THIS BEING A POTENTIAL FIRE HAZARD AND A SAFETY ISSUE, I ARGUED WITH THE DEALER THAT IT SHOULD BE COVERED UNDER WARRANTY, WHICH I STILL HAD A CPO WARRANTY FROM PURCHASING THE VEHICLE FROM THIS SPECIFIC DEALERSHIP. I DID SOME RESEARCH ONLINE AND FOUND THAT, THIS IS A VERY COMMON ISSUE WITH MY VEHICLE MODEL, 2015 MERCEDES BENZ C300. I AM UNSURE WHY THIS ISSUE IS NOT YET RECALLED BY THE MANUFACTURER OR WHY THE DEALERSHIP DID NOT HONOR THIS ISSUE TTO BE COVERED UNDER WARRANTY.. AS A CONCERNED CUSTOMER OF THE HAZARDOUS POSSIBILITIES A FUEL LEAK COULD CAUSE, I STILL MOVED FORWARD WITH PAYING FOR THE REPAIR OUT OF POCKET VERSUS CONTINUING TO DEBATE WITH THE FINANCE AND SERVICE PERSONNEL THAT IT SHOULD BE COVERED UNDER WARRANTY THAT I STILL HAD AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349240August 14, 2020
SUSPENSION
REAR SUBFRAME RUSTED FROM INSIDE OUT CAUSING DRIVER SIDE LOWER CONTROL ARM MOUNT TO BREAK FREE FROM SUBFRAME. TRAVELING APPROXIMATELY 40MPH BUT PROPER EVASIVE MANEUVERING ALLOWED FOR SAFE STOPPING WITHOUT INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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