Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11339909July 17, 2020
UNKNOWN OR OTHER
ENGINE LIGHT FAULT PO52E CRANKCASE VENTILATION VALVE FAULT MECHANIC DECLINE REPAIRING. SAID ITS A COMMON PROBLEM OR DEFECT IN ALL C300 MERCEDES BENZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339568July 15, 2020
STEERING
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300W. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ISLA VERDE DEALER (LLC, AVE. BALDORIOTY DE CASTRO KM 10.3, CAROLINA, PR 00979, PUERTO RICO) FOR A RECALL FOR THE RACK AND PINION. THE CONTACT STATED THAT A WEEK LATER WHILE DRIVING BETWEEN 40-50 MPH, THE VEHICLE SPUN AROUND THREE TIMES, AND ON THE THIRD SPIN THE VEHICLE CRASHED INTO A GUARDRAIL WITH THE VEHICLE FACING ONCOMING TRAFFIC. THE TRACTION CONTROL AND DRIVING ASSISTANCE PLUS WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAINED INJURIES. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED AND WAS INFORMED THE VEHICLE WAS ALIGNED. THE CONTACT MENTIONED THE STEERING WHEEL WAS ABNORMALLY TO THE RIGHT. THE VEHICLE WAS THEN TOWED TO HIS RESIDENCE. THE CONTACT STATED THAT THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE VEHICLE WAS OUT OF THE PARAMETER OF THE ALIGNMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11339325July 14, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT A HIGH RATE OF SPEED, THE VEHICLE WOULD ABRUPTLY SLOW DOWN ONCE THE TRAFFIC SIGN READER FEATURE ACTIVATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT ONCE A TRAFFIC SIGN ON THE ROAD WOULD INDICATE A CERTAIN SPEED LIMIT, THE VEHICLE WOULD THE SPEED LIMIT SIGN AND AUTOMATICALLY ADJUST THE VEHICLE'S SPEED TO THE SPEED LIMIT READING. THE CONTACT INITIALLY CALLED MERCEDES-BENZ OF BONITA SPRINGS(14610 TAMIAMI TRAIL N, NAPLES, FL 34110) WHERE HE WAS INFORMED TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE TRAFFIC SIGN READER FEATURE COULD BE DEACTIVATED ON THE VEHICLE. THE REPRESENTATIVE WALKED THE CONTACT THROUGH THE STEPS TO HAVE THE FEATURE DISABLED. THE CONTACT STATED THAT HE WAS NOT THOROUGHLY MADE AWARE OF HOW THE FEATURE PRIOR TO PURCHASING THE VEHICLE; HE STATED THAT THIS FEATURE COULD LEAD TO A SERIOUS CRASH OR INJURY. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339032July 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT TEMPORARILY FLASHED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 47,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338875July 12, 2020
AIR BAGS
I WAS NOTIFIED IN FEBRUARY 2019 THAT CAR NEEDED THE AIR BAGS REPLACED! HERE A YEAR AND A HALF LATER THEY STILL DON'T HAVE THE PARTS! I THINK THEY ARE LIEING TO ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338934July 12, 2020
STEERING
I NOTICES BACK IN 2013- 2014 A RECALL WAS SENT OUT BECAUSE THE POWER STEERING PUMP WAS LEAKING IN THE 2010 MERCEDES BENZ C-CLASS 300. ON 07/01/2020 THATS WHEN I NOTICES MY 2010 MERCEDES BENZ C-CLASS WAS LOSING POWER STEERING FLUID. I NOTIFIED THE MERCEDES DEALERSHIP AND THEY PULLED UP MY VIN NUMBER. SHE INFORMED ME THAT MY CAR WAS SERVICE. APPARENTLY WHAT EVER THEY FIX ISN'T WORKING ANYMORE. I DON'T FEEL SAFE DRIVING THE CAR IS THERE ANY WAY THAT YOU CAN HELP ME WITH THIS MATTER PLEASE THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338824July 11, 2020
UNKNOWN OR OTHER
MY PANARAMA SUNROOF JUST FAIL AND ALMOST COLLAPSE ON ME. MY CAR IS 5 YEARS OLD. I WAS DRIVING AND IT APPEAR THE GLASS WAS COMING OUT. THE VEHICLE WAS STATIONARY. I'M AFRAID THAT THE GLASS WILL POP OUT AND FALL ON ME. THIS IS SERIOUS. IT COULD HARM ME IF IT FALLS ON ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338318July 8, 2020
SUSPENSION
I WAS TOLD TODAY THAT MY CAR IS UNSAFE TO DRIVE BECAUSE THE SUBFRAME HAS RUSTED SO SEVERELY THAT THE CONTROL ARMS FOR BOTH REAR WHEELS HAVE DETACHED FROM THE SUBFRAME. A WEB SEARCH (HTTPS://WWW.CARPROBLEMZOO.COM/MERCEDESBENZ/C300/SUSPENSION-PROBLEMS.PHP) INDICATES THAT MY PROBLEM IS NOT UNIQUE. DURING A DRIVE YESTERDAY EVENING, THE TOP DEAD CENTER (TDC) OF THE STEERING WHEEL STARTED OUT AS IT SHOULD AT THE 12:00 POSITION. DURING THE DRIVE, THE TDC SHIFTED TO THE 10:30 POSITION. THIS MORNING, AS MY WIFE AND I DROVE THE CAR TO BE INSPECTED, THE TDC WAS AT 11:30. I ALWAYS BROUGHT MY CAR TO THE MERCEDES DEALERSHIP, WHERE I PURCHASED THE CAR, FOR ITS SCHEDULED A- AND B-SERVICES. WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS CAR. DURING WINTER, I FREQUENTLY TOOK THE CAR TO TOUCHLESS CAR WASHES AND PAID EXTRA FOR THE UNDER-BODY WASH TO REMOVE ROAD SALTS. I AM FLABBERGASTED THAT A 10-YEAR OLD MERCEDES SHOULD DEVELOP SUCH A SERIOUS RUST PROBLEM ON A CRITICAL STRUCTURAL PART THAT IT FAILS COMPLETELY. MY 15-YEAR OLD RANGE ROVER HAS LED A MUCH MORE DEMANDING LIFE, AND IT'S DOING JUST FINE. AS OF THIS MORNING, MY C300 HAS 158,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338014July 7, 2020
ENGINE
NUMEROUS COMPLAINTS ABOUT SPUTTERING OR SHUDDERING WHEN STARTING MY CAR ALONG WITH GRAYISH BLUE/BLACK SMOKE FROM EXHAUST. I ALSO HAVE HAD CASES OF DRIVING ON THE HIGHWAY AND THEN IT HESITATES, WHICH PUTS MY FAMILY AND I IN DANGER . DEALERSHIP CLAIMS THEY COULD NOT FIND ROOT CAUSE AND THEY STATED IT WAS WORKING TO MB SPECIFICATION. EVENTUALLY I GOT A CHECK ENGINE LIGHT JUST WHEN IT GOT OUT OF EXTENDED WARRANT AND THEN THE STATED I HAD GOTTEN OIL THROUGH MY CAMSHAFT SENSORS AND THEN THROUGH MY HARNESS. COST OF REPAIR WAS OVER 10K. SUBSEQUENTLY ABOUT A YEAR LATER I HAVE BEEN GETTING THE SAME SPUTTERING AND SHUDDERING WITH THE SAME SMOKE AND THEY ARE NOW SAYING I HAVE SOME TIMING ISSUE CODES. I HAVE THEY CAR SINCE IT WAS BRAND NEW AND BOUGHT AN EXTENDED WARRANTY TOOK IT TO THE DEALER FOR EVER REPAIR AND MAINTENANCE. THE ISSUE MENTIONED IS NOW HAPPENING AGAIN IN 2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338021July 7, 2020
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT TOOK THE VEHICLE TO MERCEDES BENZ OF OKLAHOMA CITY (14240 BROADWAY EXT, EDMOND, OK 73013) TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT AN ERROR MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INDICATING THAT THE FRONT PASSENGER'S AIR BAG WAS DISABLED. THE CONTACT ALSO STATED THAT THE PASSENGER SEAT BELT FAILED TO BUCKLE AND OPERATE AS NEEDED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE LEFT IN THE VEHICLE TO BE SERVICED. THE CONTACT WAS THEN INFORMED THAT THE MECHANIC WAS NOT ABLE TO DUPLICATE THE AIR BAG WARNING SENSOR LIGHT FAILURE AND SHE WAS ALSO GIVEN AN ESTIMATE FOR THE REPAIR OF THE PASSENGER SEAT BELT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337594July 6, 2020
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON OCTOBER 15, 2019 AND ON JULY 1, 2020 THE GLASS PANEL WHICH IS LOCATED IN FRONT OF THE PANORAMIC SUNROOF BLEW OFF THE CAR WHILE DRIVING ON THE HIGHWAY. THIS PIECE OF GLASS DOES NOT MOVE AND BECAME A DANGEROUS PROJECTILE ENDANGERING OTHER VEHICLES. I WOULD GUESS THE GLUE IS NOT BONDING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337741July 6, 2020
ELECTRICAL SYSTEM, STEERING
THE ELECTRONIC STEERING LOCK FAILED WHILE IN THE PARKED POSITION. A TINY MOTOR INSIDE HAS BURNED UP AND IT NOW PREVENTS YOU FROM STARTING THE VEHICLE. THE DEALERSHIP WILL NOT SELL ME A REPLACEMENT TO REPAIR ON MY OWN AND I MUST TAKE IT IN TO THEM FOR REPAIR AT A COST OF OVER $1800.00. THIS IS A VERY COMMON DEFECT FAILURE IN THIS SERIES OF 2008 TO 2014 MERCEDES BENZ. I HAVE A 2005 MERCEDES WHICH DOES NOT HAVE THIS PROBLEM WITH THE UNIT AND IS OPERATING CORRECTLY AFTER 15 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337524July 5, 2020
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
PISTON 1 CRACKED AT 48,000 MILES. MB TOLD OWNER THAT THE ENGINE HAD TO BE REPLACED BUT WHEN FINDING OUT THAT THE WARRANTY WAS UP AT 50,000 THEY REPLACED THE PISTON INSTEAD. CAR IS STILL SHAKING AT IDLE AND ROUGH RIDE. ENGINE SHAKES AND JERKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337525July 5, 2020
VISIBILITY/WIPER
CAR IS A 2017 MERCEDES C300 COUPE AND HAS HAD TO REPLACE WINDSHIELD 3 TIMES. PROBLEMS WITH WINDSHIELD CRACKING. 1ST REPAIR CAR CAME FROM DEALERSHIP WITH A LONG CRACK ON DRIVERS SIDE, 2ND CAR WAS AT SERVICE CENTER FOR 3 WEEKS TO A MONTH AND CUSTOMER CAME TO PICK UP THE CAR AND LONG CRACK ACROSS THE TOP OF WINDSHIELD. HAPPENED WHILE IN MB POSSESION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331886July 1, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). MERCEDES BENZ OF CHANTILLY LOCATED AT 14841 STONECROFT CENTER CT, CHANTILLY, VA 20151, WAS CONTACTED AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11332005July 1, 2020
ENGINE
IN A MERCEDES BENZ C250 2012-2014 THERE HAS BEEN MANY REPORTS ACROSS THE UNITED STATES WHERE CAMSHAFT ADJUSTERS+TIMING CHAIN COMPONENTS FAIL/BREAK. THIS IS A HIGHLY RISK AND SAFETY MATTER THAT NEEDS TO BE ADDRESSED BY MERCEDES BENZ AS RECALL. BEING NEWER MODEL CARS, THE TIMING CHAIN AND CAMSHAFT ADJUSTERS SHOULD NOT FAIL. NOT EVEN AT 100K MILES. SOME OF THESE MODELS HAS HAD THEIR CAMSHAFT ADJUSTERS+ TIMING CHAIN FAIL AT 46K MILES. WHY IS MERCEDES NOT OWNING UP TO THESE FACTORY FAULTS? WHY ARE NEW MODELS THAT ARE NOT EVEN 10 YEARS OLD HAVE THIS KIND OF ISSUE? THIS DEFECT CAN CAUSE MAJOR ACCIDENTS ON THE ROAD. CAUSE YOU GO AT HIGHWAY/FREEWAY SPEED 60 MPH AND YOUR TIMING CHAIN BREAKS, YOU CAN CAUSE A MAJOR ACCIDENT WITH OTHER CARS, AND INJURE YOUR OWN SELF AND PASSENGERS. CAN YOU IMAGINE FOR THOSE WHO HAVE BABIES AND DRIVE THESE VEHICLES. WHY IS A HUGECOMPANY LIKE MERCEDES NOT OWNING UP TO THESE DEFECTS? INSTEAD THEY WANT TO CHARGE $4,000-$8,000 TO GET THIS REPAIR DONE. EVEN IF YOU HAVE WARRANTY THEY STILL HESITATE ON GETTING THIS REPAIR DONE. I JUST WANT TO BE HEARD BECAUSE BEING ONE OF THE MANY REPORTS WITH THIS ISSUE ON THESE VEHICLES, IT'S CONCERNING TO SEE MANY OF THESE VEHICLES STILL OUT ON THE ROAD. WHEN THESE PARTS HAVE ARE FAILING, YOU WILL GET A CHECK ENGINE LIGHT THAT READS "P034062" CAMSHAFT POSITION SENSOR BANK 1 ELECTRICAL FAILURE" AFTER GETTING DIAGNOSED BY MANY SHOPS, AND EVEN MERCEDES BENZ DEALER ALL THE TEST SAY THE WIRING AND EVERYTHING ELSE IS OK. CAMSHAFT ADJUSTERS ARE FAILING WILL NEED REPLACING + TIMING CHAIN & TENSIONER. BUT WHY ON SUCH A NEWER CAR? IT SHOULD RUN ABOUT 200K MILES UNTIL IT NEEDS A NEW TIMING CHAIN. CARS BEING SERVICED AT CORRECT INTERVAL & BEING WELL MAINTAINED. THIS SHOULD NOT BE A ISSUE. ENGINE WHEN START UP WILL RATTLE. IT WILL SOUND LIKE ENGINE IS FALLING APART. PLUS CAR WILL RUN REALLY ROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331683June 30, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331485June 29, 2020
FUEL/PROPULSION SYSTEM
MY ENGINE LIGHT JEEP COMING ON WITH A P0456 CODE. REPLACE GAS CAP AND PURGE VALVE CONTROL LESS THEN YEAR AGO. HOWEVER I STILL SMELL GAS WHEN I FILL UP TANK. AFTER IT GOES DOWN TO 3/4 TANK I DON'T SMELL GAS. WHEN IT DROP BELOW HALF TANK THE ENGINE LIGHT COMES ON. SAME THING AS LAST YEAR NOW IT STARTING AGAIN IN JUNE 2020. ONLY HAVE 76000 MILES. DONT DRIVE THANK MUCH. GET SERVICE EVERY YEAR. THEY HAD RECALL FOR E350 BACK IN 2013 HOWEVER MB KEEP TELL ME ITS NOT MY VIN. I THINK THERE IS PROGRAM WITH THE C350 FOR 2011 MODEL TOO. THE LIGHT ALWAYS COME IN WHEN IM DRIVING DOES MATTER IF CITY STREET OR FREEWAY. FIRST TIME 2019. REPAIRS IN JULY. HAPPEN ON 6/3/2020. WAS CLEAR THEN WHEN GASS WENT TO HALF TANK ON 6/28/2020 IT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330533June 24, 2020
UNKNOWN OR OTHER
1.5 YEARS AFTER THE NHTSA RECALL NUMBER19V010, STILL NO ACTION BY MERCEDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330110June 22, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ALEXANDRIA (200 S. PICKETT ST, ALEXANDRIA, VA 22304, WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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