Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11361835October 2, 2020
VEHICLE SPEED CONTROL
2011 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE ACCLERATED OVER A CEMENT PARKING BARRIER AND INTO A TREE. THE DEALER WAS NOTIFIED.*JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11362430October 2, 2020
UNKNOWN OR OTHER
THE DRIVERS DOOR HANDLE BROKE WHILE SIMPLY TRYING TO OPEN THE DOOR TO EGRESS THE VEHICLE, I TOOK IT TI THE DEALERSHIP AND WAS INFORMED THAT THE DOOR HANDLE USED TO EGRESS THE VEHICLE WAS CALLED "TRIM" AND NOT CONSIDERED A SAFETY CONCERN. ALSO, I DISCOVERED THAT THE DOOR HANDLE WAS MADE OF PLASTIC. I WROTE TO THE MANAGER OF THE DEALERSHIP AND THE CEO BRINGING IT TO THERE ATTENTION AND WAS TOLD BY THE CUSTOMER SERVICE REP FOR MERCEDES BENZ AMERICA "YOUR CONCERNS WERE DULY NOTED". I WAS CHARGED $1,217.28 TO HAVE THE BROKEN "TRIM" REPLACED WITH MORE CHEAP PLASTIC PARTS......ONE SHOULD HAVE A REASONABLE EXPECTATION OF SAFELY EGRESSING THE VEHICLE USING THE [XXX] DOOR HANDLE !! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362142October 1, 2020
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GASOLINE WHEN TANK IS FILLED UP. THIS HAS BEEN AN ONGOING ISSUE FOR A FEW MONTHS NOW. DON'T KNOW MUCH ABOUT CARS SO DIDN'T THINK MUCH OF IT UNTIL I HAD A COUPLE OF PEOPLE ASK WHY MY CAR SMELLED LIKE GAS. THEY LET ME KNOW THAT IT MAY BE A GAS LEAK SOMEWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362268October 1, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE DOOR HANDLE WAS FRACTURED INTERNAL AND UNABLE TO BE OPENED FROM INSIDE OF THE VEHICLE. THE CONTACT STATED THAT HER SON WAS LOCKED INSIDE THE VEHICLE AND UNABLE TO EXIT. THE CONTACT INFORMED HER SON TO USE THE KEY FOB TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH A FRACTURED INTERNAL DOOR PANEL WHICH CAUSED THE DOOR HANDLE TO BECOME INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361914September 29, 2020
FUEL/PROPULSION SYSTEM
STOPPED AT GAS STATION TO GET GAS FOR CAR AS SOON I WAS PUMPING GAS I CAN SMELL & SEE GAS FALLING ON THE FLOOR RIGHT BY THE BACK PASSENGER REAR TIRE. WAITED FOR DRY UP. THEN WENT HOME PARKED CAR CAME BACK OUT SAW A PUDDLE OF GAS WAITED FOR DRY UP. WENT UNDERNEATH AND SAW THE RESIDUE THAT IT HAD LEFT BEHIND AND IT LOOK LIKE IT WAS CRACK FROM THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361240September 26, 2020
AIR BAGS
I HAVE ONLY OWNED THE CAR FOR 4 MONTHS & THE AIRBAG LIGHT TURNED ON. THE DEALERSHIP I PURCHASED MY VEHICLE AT REFUSES TO LOOK AT IT UNLESS I PAY THEM FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360709September 23, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CABIN FILLS UP WITH FUEL SMELL, VISIBLE LEAK UNDER FUEL TANK AND BY THE FRONT LEFT TIRE. LEAK AND SMELL OCCURS BOTH IN MOTION AND STATIONARY/IDLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360128September 21, 2020
ELECTRICAL SYSTEM
STEERING LOCKS UP/KEY FOB IN IGNITION SAYS "REMOVE KEY" WITH NO START. EIS/ESL FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360188September 21, 2020
SUSPENSION
TL* THE CONTACT OWNED A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING, THE VEHICLE MADE A RATTLING SOUND, WHILE TURNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE REAR SUB FRAME WAS FRACTURED. THE CONTACT WAS INFORMED NOT TO DRIVE THE VEHICLE. THE CONTACT CALLED KEMPTHORN MERCEDES-BENZ DEALER LOCATED AT 1449 CLEVELAND AVE NW, CANTON, OH 44703 AND WAS INFORMED TO BRING THE VEHICLE IN FOR A DIAGNOSTIC TEST. THE FAILURE WAS NOT TAKEN TO THE DEALER. THE CONTACT STATED THAT THE REPAIR PART WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS REFERRED NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT SIMILAR VEHICLES WERE RECALLED IN CANADA BUT, NOT IN THE UNITED STATES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360247September 21, 2020
STEERING
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHENEVER THE STEERING WHEEL WAS TURNED LEFT OR RIGHT, THERE WAS A GRINDING SOUND COMING FROM THE STEERING WHEEL. THE CONTACT CONTACTED MERCEDES BENZ OF BROOKLYN (1800 SHORE PKWY BROOKLYN NY 11214; (718) 258-5100) WHO STATED THEY WERE AWARE OF SIMILAR ISSUES HOWEVER, THERE WAS NO RECALL. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS TYPICALLY CAUSED BY AN IMPACT. THE MANUFACTURER HAD NOT INSPECTED THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,506.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360324September 21, 2020
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
SUDDEN LOSS OF POWER WHILE TRYING TO ACCELERATE,ENGINE LIGHT COMES ON AND CAR GOES INTO LIMP MODE. CODE P002. CAR HAS 44450 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354963September 14, 2020
UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY DOING ABOUT 55 MPH AND IT FELT LIKE SOMETHING FELL OUT OF THE SKY AND LANDED ON THE CAR, I INSTANTLY THOUGHT THAT I HIT SOMETHING BUT I DIDN'T IT WAS FOLLOWED BY A LOUD SOUND THAT SOUNDED LIKE A GUNSHOT FOLLOWED BY THE ENTIRE GLASS ROOF PANEL EXPLODING AND CRASHING DOWN INTO IN ME CAUSE MULTIPLE CUTS AND CAUSED ME TO SWERVE ON THE HIGHWAY. ## VIN PASSED ## MERCEDES-BENZ 2017 ##
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11354599September 12, 2020
ENGINE
THE TIMING MECHANISM COMMONLY FAILS IN 2012-2013-2014 CARS AND THE ENGINE MAY STUTTER OR TOTALLY FAIL. THE LOCAL DEALER WANTS $7820 TO REPAIR THE CONDITION IN A CAR WHICH HAD LESS THAN 58000 MILES. THE WARRANTY IS OVER AT 50000 MILES. THE FAILURE IS COMMON AND THERE ARE MANY COMPLAINTS ON THE INTERNET AND.MANY OF THE INDEPENDENT REPAIR SHOPS KNOW ABOUT THE PROBLEM. I CAN FAX MORE DETAILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354633September 12, 2020
ENGINE, FUEL/PROPULSION SYSTEM
COLD ENGINE VEHICLE JERKING I TOOK IT TO MERCEDES OF FORT MYERS FL AND THEY TOLD ME THAT THEY COULDN'T FIND THE PROBLEM AND I TOOK IT TO SO MANY OTHER PLACES AND STILL CAN'T FIND IT I'M JUST WONDERING IF IT COULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354673September 11, 2020
AIR BAGS
2014 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO CONCERNS WITH THE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED NUMEROUS CALLS AND ATTEMPTS WERE MADE TO HAVE THE RECALL REPAIR COMPLETED TO NO AVAIL. THE VEHICLE WAS INVOLVED IN AN ACCIDENT ON THE DRIVER'S SIDE; THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11354396September 11, 2020
UNKNOWN OR OTHER
SUNROOF NO LONGER CLOSED SHAKES AND RATTLES, SEEMS LIKE A SAFETY ISSUE DURING A POSSIBLE ROLLOVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354153September 10, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ C240 N/A. THE CONTACT STATED THAT HER SON WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE RUNNING A RED LIGHT. THE OTHER VEHICLE CRASHED INTO THE PASSENGER SIDE DOOR. THE AIR BAGS TO BOTH PASSENGER AND DRIVER'S SIDE DOORS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT TOOK TWO MONTHS TO REPAIR THE VEHICLE WITH THE PASSENGER SIDE DOOR NEEDING TO BE REPLACED. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE FAILURE MILEAGE WAS 65,000. INVALID VIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353979September 9, 2020
AIR BAGS, SERVICE BRAKES, STEERING
WHILE DRIVING MY 2015 C250 COUPE, I HAD TO BRAKE HARD AS I WAS TRYING TO AVERT STOPPED HEAVY TRAFFIC. WHEN I SLAMMED ON THE BREAKS, THE STEERING WHEEL, COLUMN AND ENTIRE VEHICLE LOCKED UP. I WAS UNABLE TO TURN THE WHEEL ENTIRELY. AS A RESULT, MY VEHICLE SLIDE INTO ANOTHER VEHICLE FROM BEHIND. BECAUSE BOTH THE STEERING AND BRAKES LOCKING, I WAS UNABLE TO MANEUVER THE VEHICLE TO AVOID THE STOPPED TRAFFIC. THE AIRBAGS ALSO DID NOT DEPLOY AS THEY SHOULD HAVE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11354028September 9, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ## VIN PASSED ## MERCEDES-BENZ C300 2012 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354072September 9, 2020
ENGINE
2012 C250 PURCHASED NEW FROM A DEALER. RATTLING ON STARTING ENGINE AND CHECK ENGINE LIGHT IS ON. SPOKE WITH MY MECHANIC AND IT IS DUE TO FAULTY CAMSHAFT ADJUSTERS. REPAIR WILL COST $5000 PLUS AND INVOLVES REPLACING THE CAMSHAFT ADJUSTERS, TIMING CHAIN AND SPROCKETS. THIS PROBLEM JUST STARTED 10 DAYS AGO WITH APPROXIMATELY 38,000 MILES ON THE ODOMETER. SEEMS TO BE A WELL KNOWN PROBLEM AND NOT AN EXPENSE I CAN REALLY AFFORD ON REDUCED INCOME DUE TO COVID LOCKDOWN. I AM VERY WORRIED ABOUT DRIVING THIS CAR AS THIS PROBLEM CAN RESULT IN CATASTROPHIC ENGINE FAILURE AND I AM REGULARLY ON THE FREEWAY. DRIVING THIS CAR IS NO LONGER SAFE. I PURCHASED A MERCEDES THINKING THEIR REPUTATION FOR SAFETY, QUALITY AND ENGINEERING WOULD PRECLUDE SUCH ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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