Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11385196December 28, 2020
FUEL/PROPULSION SYSTEM
THERE WAS AN ODOR OF FUEL INSIDE THE CABIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, AND THE TECHNICIAN INFORMED ME THAT THERE WAS AN STRONG ODOR OF FUEL WHEN HE LIFTED THE HOOD AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A MERCEDES DEALER BECAUSE HE WAS NOT CERTIFIED TO SERVICE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384549December 22, 2020
STEERING
I HAVE THE SAME PROBLEM ABOUT STEERING HARDER WHEN ON LOWER SPEED, EVERY OIL LEVEL LOOKS TO BE PERFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384577December 22, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCEDES-BENZ C350. THE CONTACT STATED WHILE DRIVING 20 MPH, AFTER MOVING OFF FROM A FOUR-WAY TRAFFIC STOP, A PEDESTRIAN RAN IN FRONT OF THE VEHICLE. THE CONTACT WAS UNABLE TO STOP IN TIME AND SWERVED, ATTEMPTING TO AVOID STRIKING THE PEDESTRIAN. THE VEHICLE STRUCK THE PEDESTRIAN AND THE CONTACT LOSS CONTROL OF THE VEHICLE AND STRUCK A POLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT STATED THAT THERE WERE NO WARNING LIGHTS ILLUMINATED. A POLICE REPORT WAS FILED HOWEVER, THE CONTACT HAD NOT YET BEEN PROVIDED A COPY. THE CONTACT SUSTAINED A CONCUSSION, RETRO ORBITAL HEMATOMA, FACIAL TRAUMA, MULTIPLE FACIAL CONTUSIONS, AND NECK STRAIN. THE CONTACT RECEIVED MEDICAL ASSISTANCE AT THE SCENE OF THE CRASH, AND WAS THEN TRANSPORTED BY AMBULANCE TO THE HOSPITAL TO RECEIVE ADDITIONAL MEDICAL ASSISTANCE. THE CONTACT STATED THAT THE PEDESTRIAN WAS INJURED HOWEVER, SHE WAS UNSURE OF HIS INJURY OR INJURIES. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT AND WAS DEEMED A TOTAL LOSS. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. THE VEHICLE WAS DESTROYED. ## VIN PASSED ## MERCEDES-BENZ 2010 ##
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11384431December 21, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING 55 MPH AND WAS GOING AROUND A CURVE IN THE ROAD, AN ABNORMAL SOUND WAS HEARD. THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT STATED THAT THE SUN ROOF GLASS FELL INSIDE THE CABIN OF THE VEHICLE AND ON HER SON WHO WAS SEATED IN HIS CAR SEAT IN THE REAR OF THE VEHICLE. THE CONTACT AND HER SON SUSTAINED MINOR SCRAPES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE CONTACT CALLED MERCEDES-BENZ OF FAYETTEVILLE (420 GLENSFORD DR, FAYETTEVILLE, NC 28314, (910) 487-0000) AND INFORMED THE DEALER. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. ## VIN PASSED ## MERCEDES-BENZ C300 C4 2017 ##
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11384474December 21, 2020
SERVICE BRAKES
AT ABOUT 40,000 MILES THE PARKING BRAKE BEGAN STICKING AND WAS DIFFICULT TO RELEASE. THIS WAS REPLACED UNDER WARRANTY. IT BEGAN HAPPENING AGAIN . I SPOKE TO THE MERCEDES USA AND THEY SAID I WOULD HAVE O PAY TO REPLACE IT. I BELIEVE THIS PART IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383859December 17, 2020
ENGINE
WHILE DRIVING ON THE HIGHWAY MY MY MERCEDES BENZ C300 2015 WITH 37000 MILES ,ENGINE BROKE, AND YOU ARE NOT EXPECTING THAT WHEN YOU ARE DRIVING AT 65 MPH. THE MECHANIC IS SAYING IT IS A WRIST PIN AND A CRACKED #1 PISTON AND IT IS A VERY COMMON ISSUE ON THAT CAR AND MERCEDES REFUSES TO RECALL OR FIX THE PROBLEM IM GOING TO LEAVE A LINK WITH ONE OF THE MANY WEBPAGES WITH AL LOT OF PEOPLE COMPLAINING ABOUT THAT PROBLEM. THANK YOU. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/731642-W205-C300-STAY-AWAY-PISTON-CRACKED-65-K-MILES.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383821December 16, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2017 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE THE HEATER WAS ACTIVATED, THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE VENTS INTO THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE FUEL ODOR ONLY OCCURRED DURING THE WINTER. THE CONTACT ALSO STATED THAT THE FUEL TANK HOSE CLIP THAT GOES TO THE ENGINE BECAME LOOSE AND CAUSE THE FUEL ODOR TO PENETRATE INSIDE THE VEHICLE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. ## VIN PASSED ## MERCEDES-BENZ 2017C300 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383379December 14, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR DRIVER SIDE LIGHTS NOT FUNCTIONING. FOUND BROWN WIRE MEETING TO CIRCUIT BOARD WITH HEAT DAMAGE TO WIRE AND CIRCUITBOARD AT CONNECTION. CONTACT THE DEALER. DEALERS STATED RECALL WAS DONE ON OUR VEHICLE. HOWEVER THIS APPEARS TO HAVE HAPPENED AGAIN. DON'T KNOW IF THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION. NOTICED WARNING LIGHTS INDICATING BAD CONNECTION TO BRAKE LIGHTS AND TURN SIGNALS DRIVER SIDE REAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383224December 13, 2020
ELECTRICAL SYSTEM, ENGINE, STEERING
SECURITY SYSTEM DISABLES IGNITION DUE TO A FAILURE OF THE ESL (STEERING LOCK). NOTHING IS WRONG WITH THE CAR IT JUST WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382911December 10, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ C300. THE CONTACT STATED THAT WHEN SHE STARTED THE VEHICLE, THERE WAS AN ODOR OF FUEL INSIDE THE CABIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, AND THE TECHNICIAN INFORMED THE CONTACT THAT THERE WAS AN ABNORMAL ODOR OF FUEL WHEN HE LIFTED THE HOOD AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A MERCEDES DEALER BECAUSE HE WAS NOT CERTIFIED TO SERVICE THE VEHICLE. THE CONTACT CALLED ATLANTA CLASSIC CARS (1705 BOGGS RD NW, DULUTH, GA 30096) AND INFORMED THEM OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. ## VIN PASSED ## MERCEDES-BENZ C300 2016 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382939December 10, 2020
ENGINE
MY 2016 C300 (IN-LINE 4 TURBO, "PETROL" WITH 241HP) AT 55K MILES HAD 1ST CYLINDER CRACKED WHILE DRIVING ON HIGHWAY, AND MY CAR IS OUT OF WARRANTY. I TALKED TO MY DEALERSHIP AND THE CORPORATE SEPARATELY. THE DEALERSHIP WOULD COVER THE COST OF THE PARTS WHETHER THE ENGINE NEEDS REPLACEMENT OR NOT, AS I BOUGHT MY CAR THERE NEW AND HAVE BEEN USING THEM THROUGH PREPAID MAINTENANCE. I DECIDED TO FIX THE CAR AND PAY THEM PRE-ARRANGED LABOR. BUT HERE IS THE RESPONSE FROM THE CORPORATE: THANK YOU FOR YOUR EMAIL TO MERCEDES-BENZ USA, ALTHOUGH WE REGRET TO LEARN OF THE CIRCUMSTANCES THAT PROMPTED YOUR CONTACT. WHILE WE UNDERSTAND YOUR CONCERNS, ALL WARRANTY DETERMINATIONS ARE PROVIDED BY AN AUTHORIZED MERCEDES-BENZ DEALERSHIP UPON INSPECTION. IF THE WARRANTY HAS EXPIRED, THERE IS NO OBLIGATION ON PART OF THE MANUFACTURER, TO COVER THE COST OF REPAIRS. CUSTOMERS CAN REQUEST GOODWILL ASSISTANCE, HOWEVER WHICH IS REVIEWED ON A CASE BY CASE BASIS AND NOT GUARANTEED. IT MAY BE HELPFUL FOR YOU TO KNOW THAT WHEN REVIEWING YOUR CONCERN, THE VEHICLE REQUIRES AN INSPECTION AT AN AUTHORIZED MERCEDES-BENZ DEALERSHIP, AND THE FOLLOWING VARIABLES WOULD BE TAKEN INTO CONSIDERATION: VEHICLE AGE, MILEAGE, VEHICLE HISTORY, SERVICE/REPAIR HISTORY (WHETHER MAINTENANCE IS PERFORMED AT MB DEALERS), AND BRAND LOYALTY. REVIEW FOR GOODWILL REQUESTS CAN ONLY BE REVIEWED PRIOR TO REPAIRS BEING PERFORMED, AS REIMBURSEMENT IS NOT POSSIBLE. WE APPRECIATE THE OPPORTUNITY TO RESPOND. THERE MAY BE MORE CASES AS SHOWN ON THIS FORUM: HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/731642-W205-C300-STAY-AWAY-PISTON-CRACKED-65-K-MILES-5.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377050November 30, 2020
SUSPENSION
DRIVING ON HIGHWAY, WENT TO APPLY BRAKES AND CAR SWERVED VIOLENTLY TO THE RIGHT, AND CAR BODY FELT LIKE IT WAS 'SWIMMING' AROUND ON THE FRAME. CAR FELT VERY UNSTABLE. TOOK CAR TO MERCEDES DEALERSHIP, AND CONFIRMED THAT THE REAR SUBFRAME WAS COMPLETELY CRACKED. TECHNICIAN NOTED WHAT APPEARED TO BE "RUST PROOFING SPRAY ON THE RUSTED AREA". MERCEDES DEALERSHIP QUOTED $4,000 FOR REPAIR. THERE IS A RECALL ON THIS PART IN CANADA. MERCEDES DEALERSHIP CLAIMED NO KNOWLEDGE OF CANADIAN RECALL. AM AWAITING FOLLOW UP CALL FROM MERCEDES BENZ CORPORATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376967November 29, 2020
STEERING
ELV LOCK FAILURE ON THE IN THE STEERING COLUMN, VEHICLE DISABLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376425November 26, 2020
STRUCTURE:BODY
FRONT GLASS PANEL ON PANORAMA ROOF DETACHED WHILE DRIVING ON FREEWAY ON A STRAIGHT SEGMENT AND FLEW OFF. I IT APPEARS THAT THERE IS A PROBLEM WITH ADHESION THAT IS USED TO SECURE AND THERE ARE A NUMBER OF MERCEDES MODELS WITH PANORAMA ROOFS OF VARIOUS YEARS ALL HAVING THE SAME PROBLEM. IT COST OVER $2000 IN DEALER REPAIR AND REPLACEMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375930November 23, 2020
FUEL/PROPULSION SYSTEM
GAS LEAK IN FUEL LINE, WHILE RECEIVING AN OIL CHANGE FROM A LICENSED MECHANIC, HE BROUGHT TO MY ATTENTION THAT, THERE WAS FUEL LEAKING FROM THE FUEL LINE AND SHOWED (FUEL LINE SOAKED WITH GASOLINE DIRECTLY UNDER THE ENGINE), I ALSO NOTICED THAT WHEN USING THE AC THE STRONG SMELL OF GASOLINE COMES THROUGH THE VENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375773November 22, 2020
AIR BAGS
PLEASE ALLOW THIS TO SERVE AS A LIMITED NOTICE TO I) MERCEDES-BENZ AG, II) MBUSA AND III) DAIMLER AG OF A NEW TAKATA AIRBAG INFLATOR RUPTURE FOR TREAD COMPLIANCE PURPOSES. THE SUBJECT VEHICLE IS A 2012 MERCEDES-BENZ C250W,VIN#: ***************** (THE 'VEHICLE'). I HAVE THE PRIVILEGE OF REPRESENTING TWO INDIVIDUALS WHO WERE SEVERELY INJURED ON 11/7/2020 WHEN THE PASSENGER-SIDE TAKATA AIRBAG INSTALLED IN THE VEHICLE IMPROPERLY RUPTURED DURING A CRASH EVENT DEPLOYMENT. THE VEHICLE WAS IN MOTION AT THE TIME OF THE RUPTURE. DUE TO THE VIOLENT EXPLOSION OF THE INFLATOR MODULE, THE INFLATOR'S IGNITER CAPS AND HOUSING BLEW APART AND STRUCK THE PASSENGER, A YOUNG FEMALE, IN THE FACE AND HEAD WITH LETHAL VELOCITY. THE INCIDENT OCCURRED IN PINELLAS COUNTY, FLORIDA. THE YOUNG FEMALE PASSENGER HAS BEEN HOSPITALIZED FOR 2 WEEKS WITH SEVERE INJURIES AND MULTIPLE SURGICAL PROCEDURES. HER CURRENT INJURIES INCLUDE BUT ARE NOT LIMITED TO, LOSS OF VISION IN HER LEFT EYE, COGNITIVE TRAUMA, FACIAL PARALYSIS AND DIMINISHED HEARING CAPACITY IN BOTH EARS: AS SHOWN BELOW, THE PASSENGER-SIDE AIRBAG MODULE BLEW APART (AS WE HAVE SEEN IN MULTIPLE PASSENGER-SIDE TAKATA BAGS)'DUE TO THE LARGE AMOUNT OF AMMONIUM NITRATE PROPELLANT USED IN THIS MODEL FOR DEPLOYMENT. THE BELOW IMAGES SHOW PIECES OF THE INFLATOR MODULE POST-EXPLOSION, INCLUDING THE INFLATOR MESH, HOUSING AND IGNITER CAPS FROM STAGE 2 SEPARATION. ## VIN PASSED ## 2012 MERCEDES-BENZ C250W ##*DT*DT*JB *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11374945November 16, 2020
FUEL/PROPULSION SYSTEM
I PURCHASED MY MB C300 USED CERTIFIED AND HAD NOTICED A FUEL SMELL. I SPOKE TO THE DEALERSHIP AND THEY SAID IT WAS NORMAL WITH MB AND NOTHING TO BE CONCERNED WITH. I HAVE NOW HAD THE CAR FOR ABOUT 5 MONTHS AND TOOK IT TO MY LOCAL MB DEALERSHIP TO FIND OUT WHAT IS GOING ON WITH THE SMELL AND THEY SAID IT WAS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR AND IT IS NOTHING THAT WILL CAUSE HARM.WELL IT IS NOW COLD OUTSIDE AND THE MORE I USE MY HEAT THE MORE THE SMELL COMES.I CAN LITERALLY SMELL GAS IN MY HOUSE FROM THE CAR JUST BEING (NOT ON OR RUNNING) IN MY ATTACHED GARAGE. THIS IS DEFINITELY A HEALTH ISSUE BECAUSE I FEEL LIKE I MAY PASS OUT IF I STAY TOO LONG IN THE CAR WITH THE HEAT ON. SOMETHING NEEDS TO BE DONE ABOUT THIS BESIDES BEING TOLD IT'S A KNOWN ISSUE. IF ITS WIDELY KNOWN WHY HAS THERE NOT BEEN A RECALL ON IT YET. I ALSO DO NOT UNDERSTAND WHY MY WARRANTY /EXTENDED WARRANTY DOES NOT APPLY TO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374350November 12, 2020
ENGINE
HELLO, I BOUGHT MY CAR FROM LOCAL DEALER, USED WITH 69K MILES. DELIVERED IT WITH CHECK ENGINE LIGHT. DEALER CLAIMED IT WAS LOW WINDSHIELD WASHER FLUID. I TEST DRIVE IT AND TOOK CAR TO MY HOUSE. AFTER A MONTH, I WENT TO MERCEDES BENZ SERVICE STATION WHERE I FOUND OUT THE CAMSHAFT ADJUSTER IS OUT. COSTING ANOTHER $4900. I RESEARCH MORE ON THIS ISSUE; THIS IS A FLAW IN THE MERCEDES M271 ENGINE. AFTER A CERTAIN AMOUNT OF MILEAGE, THE CAMSHAFT AND TIMING CHAIN HAVE BEEN MALFUNCTIONING IN MOST MERCEDES C250 CARS. MERCEDES DID A RECALL ON IT YEARS AGO THE CAMSHAFT ADJUSTER SOLENOID IS VERY FAULTY AS IT HAPPENS TO MOST C250 VEHICLE OWNERS. THE CHECK ENGINE STAYS ON EVERY DAY, THERE ARE 1000S OF PEOPLE REPORTED THIS ISSUE WITH MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374135November 11, 2020
AIR BAGS
MY MERCEDES HAS A RECALL FOR THE TAKATA AIR BAGS. I DO NOT LIVE IN CLOSE PROXIMITY TO A MERCEDES DEALERSHIP. I HAVE SPOKEN TO THE DEALERSHIP IN ORANGE PARK, FL WHICH IS AROUND 85 MILES AWAY. I HAVE, ALSO, SPOKEN TO MERCEDES CUSTOMER CARE. NEITHER WILL ASSIST IN HAVING MY CAR PICKED UP AND TAKEN TO THE DEALERSHIP OR ARE THEY OFFERING ANY ASSISTANCE IN REMOVING A BARRIER TO HAVE THE AIR BAG REPLACED. I UNDERSTAND THIS IS AN IMPORTANT RECALL BUT HOW DO I COMPLY AND MITIGATE RISK OF INJURY IF MERCEDES IS NOT WILLING TO HELP CAR OWNERS WHO LIVE IN RURAL AREAS? PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373777November 9, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2017 MERCEDES-BENZ C300C. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THEY WERE INFORMED THAT THEIR VEHICLE WAS ON FIRE. THE VEHICLE'S CONSOLE HAD CAUGHT ON FIRE. THE CONTACT STATED THE FIRE DEPARTMENT HAD PUT OUT THE FIRE. THE VEHICLE WAS DEEMED TOTALED DUE TO THE ENTIRE INSIDE BEING COMPLETELY BURNED. THERE WERE NO INJURIES. A REPORT WAS FILED BY THE FIRE DEPARTMENT STATING THAT THE FIRE WAS CAUSED BY ELECTRICAL FAILURES. THE DEALER (MERCEDES-BENZ OF STEVENS CREEK 4500 STEVENS CREEK BLVD, SAN JOSE, CA 95129; (408) 641-4610) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT APPROXIMATELY, TWO MONTHS AGO A FUSE LINE UNDERNEATH THE FRONT PASSENGER SEAT HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE DEALER MENTIONED ABOVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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