Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11390106January 26, 2021
FUEL/PROPULSION SYSTEM
THE FUEL SMELL IS COMING FROM THE RUBBER FUEL, THEY ARE NOT COVER BY MY CPO- WARRANTY ( 3000 USD PAID PACKAGE). I FOUND OVER 100 FRIENDS ON FACEBOOK GROUP HAS THE SAME PROBLEMS. DEALLER REFUSE TO COVER. MY KID IS FELL BAD ABOUT THE SMELL LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389877January 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT STATED WHILE STATIONARY, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KEYES EUROPEAN (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401 (818) 574-5053) WHERE IT WAS DIAGNOSED WITH NO FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,700. ## VIN PASSED ## MERCEDES-BENZ 2019 C300 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389862January 25, 2021
STRUCTURE:BODY, SUSPENSION
REAR SUBFRAME (AS RECALLED IN PREVIOUS YEARS) WAS COMPLETED CORRODED - FAILED VIRGINIA INSPECTION - IN SUCH POOR SHAPE THAT ENTIRE SUBFRAME HAD TO BE REPLACED - CORROSION RIDDLED THE PIECE SO THAT HUGE HOLES RESULTED IN NO POSSIBILITY OF WELDING TO FIX/SUPPLEMENT WEAKNESS - AUTO REPAIR PLACE HAD NOT SEEN SUCH A WEAK FRAME IN SUCH A RELATIVELY NEW CAR. LUCKILY - NO ACCIDENT OCCURED BUT COULD EASILY HAVE OCCURRED DUE TO CORROSION. NO OTHER PART OF VEHICLE WAS CORRODED - SO PART WAS MANUFACTURED INCORRECTLY (NO CORROSION CONTROL?/SHIPMENT FROM GERMANY ISSUE?) - MERCEDES BENZ HAS RECALL FOR THIS PART IN PREVIOUS MODEL YEARS - PICTURES OF SUBFRAME AVAILABLE UPON DEMAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389897January 25, 2021
ENGINE
THERE IS A MAJOR ISSUE WITH THE 2015 M274 MERCEDES ENGINE REGARDING THE WRIST PINS. MERCEDES HAS ISSUED NUMEROUS INTERNAL SERVICE BULLETINS ABOUT THE ISSUE. THE ENGINES WERE MANUFACTURED WITH WRIST PINS WITH TOO MUCH TOLERANCE THAT SLAP AGAINST THE PISTON WHEN OPERATING THAT COULD LEAD TO PREMATURE ENGINE FAILURES. THERE ARE HUNDREDS OF COMPLAINTS ON ONLINE FORUMS OF PREMATURE ENGINE FAILURES (PRE 100K MILES). I CONTACTED MERCEDES AND THEY REFUSE TO DO ANYTHING TO FIX THIS PROBLEM THE REPAIR IS WELL OVER $8,000 AND THE AVERAGE PERSON JUST CAN NOT AFFORD IT. YOU DIAGNOSE THE PROBLEM BASED ON CHATTER DURING DECELERATION. PLEASE MAKE MERCEDES MAKE THIS RIGHT AND FIX THE AFFECTED CARS THE RIGHT WAY. I JUST BOUGHT THIS CAR AND I AM NOW IN THE HOLE OVER $20,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388420January 16, 2021
ENGINE
2016 C300 4MATIC AT ABOUT 50K MILES, CHECK ENGINE LIGHT CAME ON AND THEN AS I WAS DRIVING ON THE FREEWAY THE CAR JUST STOPPED ACCELERATING IN THE MIDDLE OF THE FREEWAY AND HAD TO TAKE MY CAR TO THE SIDE AND TOWED IT TO THE DEALER IN WEST COVINA. LUCKILY THERE WAS NO ONE ON THE FREEWAY SINCE IT WAS EARLY SUNDAY MORNING. DEALER IS NOW SAYING THE CAR MIGHT NEED ENGINE REPLACEMENT WHICH WILL COST ME $20K BUT THEY WANT $3000 TO DO A TEAR DOWN TO MAKE SURE. OPENED A CASE WITH THEIR CUSTOMER SERVICE BUT THEY SAID THEY CAN'T DO ANYTHING ABOUT IT SINCE THE CAR IS OUT OF WARRANTY. I AM INCREDIBLY UPSET WITH MERCEDES BENZ - I HAVE NOT USED THE CAR THAT MUCH AND MAINTAINED IT MYSELF ACCORDING TO THEIR MAINTENANCE BOOKLETS. I BELIEVE THIS IS AN ENGINE DEFECT PROBLEM THAT MERCEDES NEEDS TO TAKE CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388175January 14, 2021
STRUCTURE:BODY, SUSPENSION
PROBLEM STARTED TO BECOME APPARENT WHEN THE CAR BEGINS TO MOVE FROM A STOP. A CLUNKING SOUND WAS HEARD NEAR THE REAR RIGHT WHEEL OF THE VEHICLE. ISSUE BECAME MORE PROMINENT ON THE HIGHWAY. WHEN BRAKING AT SPEEDS OVER 40MPH THE REAR END WOULD WAVER AND THE CAR WOULD START TO FISHTAIL. THE PROBLEM WAS DETERMINED TO BE THE REAR SUBFRAME OF THE VEHICLE. THE SUBFRAME WAS COMPLETELY RUSTED WHERE IT IS CONNECTED TO A TORSION LINK. RUST WAS BAD ENOUGH THAT THE PART OF THE SUBFRAME CONNECTED TO THIS SUSPENSION LINK FAILED COMPLETELY AND BROKE AWAY FROM THE REST OF THE SUBFRAME. THIS IS A 9 YEAR OLD CAR AND THE PROBLEM OCCURRED AT 73,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387746January 12, 2021
AIR BAGS, ENGINE, WHEELS
EVERY TIME I START MY CAR IT SMELLS LIKE GAS AND IT'S SO STRONG TO THE POINT WHERE IT GIVES ME HEADACHES. ALSO I WAS ON THE FREEWAY AND THE ROADS WERE WET FROM PREVIOUS RAIN AND I ALMOST DIED AND HYDROPLANED ON THE FREEWAY. EVEN IF IT'S A SMALL BIT OF RAIN MY CAR STARTS SHAKING AS IF I DON'T HAVE CONTROL. I DO NOT FEEL SAFE IN THIS CAR AND I JUST GOT THE CAR A MONTH AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387771January 12, 2021
AIR BAGS
ABS LIGHT WAS FIXED, BYT LIGHT IS BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387131January 8, 2021
FUEL/PROPULSION SYSTEM
INTERMITTENT FUEL LEAK. REAL BAD GAS SMELL IN CABIN COMING THROUGH THE VENTS. DRIVER SIDE, IN BACK, DOWN BETWEEN THE ENGINE AND BODY. THE FUEL LINES ARE PRESSURIZED, SO IT MIGHT ONLY LEAK WHEN THE PRESSURE BUILDS UP. I KEPT GETTING A STRONG GAS SMELL THE GARAGE AFTER PARKING FOR LONG PERIODS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387214January 8, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, A LOUD SOUND CAME FROM THE ENGINE COMPARTMENT AND THE VEHICLE BEGAN TO VIBRATE AND SHAKE BEFORE STALLING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER KEELER MERCEDES BENZ LOCATED AT 1111 TROY SCHENECTADY RD, LATHAM, NY 12110 WHO DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE CAUSE OF THE ENGINE FAILURE WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. ## VIN PASSED ## MERCEDES-BENZ 2015 C300 AMG ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387036January 7, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ C300. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE FRONT SEAT BELT PRETENSIONER FAILED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V251000 (SEAT BELTS) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL, THE VEHICLE OWNER WAS RESPONSIBLE FOR THE COST OF THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. ## VIN PASSED ## MERCEDES-BENZ 2017 C300C4 ##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386823January 6, 2021
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED WHILE DRIVING 25 MPH, WHEN THE MULTIPLE "LIGHTS OUT" WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE CONTACT STATED WHILE INSPECTING THE VEHICLE SHE NOTICED THE BROWN WIRE WAS MELTED AND BURNED. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002:(856) 663-3200), WHERE IT WAS DIAGNOSED WITH NEEDING THE "LIGHT ASSEMBLY UNIT" TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V177000 (EXTERIOR LIGHTING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE RECALL WAS COMPLETED WITH PRIOR OWNER OF THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11386566January 5, 2021
SEAT BELTS
REAR DRIVER SIDE SEAT BELT NOT LOCKING AND CAN NOT DEPRESS UNLOCKING BUTTON. DOESN'T LOCK BEFORE STARTING NOR AFTER CAR IS STARTED AND DRIVING. JUST PURCHASED CAR 4 MONTHS AGO BACK SEAT NEVER USED.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386655January 5, 2021
VISIBILITY/WIPER
WHILE DRIVING ON THE HIGHWAY, I HEARD A LOUD NOISE THAT, ON FIRST IMPRESSION, LED ME TO BELIEVE SOMEONE FIRED A GUNSHOT AT AND STRUCK MY VEHICLE. UPON LOOKING UP, I IMMEDIATELY NOTICED IT WAS NOT A GUNSHOT BUT INSTEAD THE GLASS TO THE FRONT PORTION OF MY PANORAMIC SUNROOF HAD SPONTANEOUSLY SHATTERED AND FLEW COMPLETELY OFF THE VEHICLE. THIS FLYING GLASS FLEW DIRECTLY BACKWARDS AND COULD HAVE POSED A DEADLY RESULT FOR THE NUMEROUS DRIVERS TRAVELING BEHIND ME. THERE WERE NO FLYING OBJECTS OR OTHER DANGEROUS INSTRUMENTS THAT STRUCK THE VEHICLE BUT THE SUNROOF SPONTANEOUSLY, ON ITS OWN, SHATTERED AND COMPLETELY DETACHED FROM THE VEHICLE. UPON SUBSEQUENT ONLINE INVESTIGATION, I LEARNED THIS VERY ISSUE HAS BEEN EXPERIENCED BY OTHER MERCEDES BENZ DRIVERS, WITH THE SUNROOFS SPONTANEOUSLY SHATTERING AND FLYING OFF. DESPITE PURCHASING A EXTENSIVE WARRANTY AT THE TIME OF PURCHASE, BODY WORK, INCLUSIVE OF GLASS REPLACEMENT, IS NOT COVERED. CONSEQUENTLY, I WAS FORCED TO FILE AN AUTO INSURANCE CLAIM, WHICH REQUIRED AN IMMEDIATE $500 DEDUCTIBLE TO BE PAID TO ENABLE THE REPAIR COMPANY TO ORDER THE REPLACEMENT GLASS. THIS REOCCURRING ISSUE MOST CERTAINLY REQUIRES A RECALL FOR VEHICLES CONTAINING THIS PROBLEMATIC SUNROOF. IT IS NOT ONLY A DANGER TO THE DRIVER OF THE VEHICLE, BUT ALSO TO ALL OTHERS TRAVELING ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386738January 5, 2021
ELECTRICAL SYSTEM, STEERING
WHILE DRIVING ON 95 HIGHWAY TAKING AN EXIT ( MAKING A RIGHT TURN ROUNDABOUT) THE STEERING WHEEL LOCKED ON ME PREVENTING ME FROM CONTINUING IN THE DIRECTION OF THE EXIT CAUSING ME TO ALMOST CRASH INTO THE METAL RAILINGS; BECAUSE MY WHEELS NOW WHERE LOCKED IN A POSITION THAT WOULD FORCE ME TO CRASH INTO THE RAILINGS HAD I NOT STOPPED. I STOPPED AND TURN THE CAR OFF AND RESTART FOR THE STEERING WHEEL AND SYSTEM TO RESET AND UNLOCK. THIS INCIDENT OCCURRED AROUND 2018 OR 2019. I NOTIFIED MERCEDES OF WHAT HAPPENED AND I RECEIVED NOTIFICATION OF A RECALL ON THE STEERING. I HAD THE RECALL CHECKED ON MY VEHICLE AND THOUGHT IT WAS FIXED. HOWEVER, TWICE IN NOVEMBER 2020 MY CAR WAS STATIONARY WHEN TRYING TO START THE CAR, THE STEERING WAS LOCKED AND THE IGNITION WOULD NOT START. THEN AFTER MAKING SEVERAL ATTEMPTS CAR EVENTUALLY STARTED. I CALLED MERCEDES AND I WAS TOLD OVER THE PHONE BY MERCEDES IT COULD BE MY KEY FAUB. HOWEVER, THIS HAPPENED A 4TH TIME ON DEC 24, 2020, NUMEROUS ATTEMPTS TO START CAR AND CAR WOULD NOT START, STEERING WAS LOCKED. CAR HAD TO BE TOWED TO DEALERSHIP. WAS TOLD BY MERCEDES THERES A FAULT IN THE STEERING LOCK MODULAR. THE ELECTRICAL WIRING IS FAULTY AND THE ENTIRE STEERING MODULAR HAS TO BE REPLACED. THIS IS A MAJOR SAFETY ISSUE, AND CAN CAUSE ACCIDENTS WHEN IT MALFUNCTIONS WHILE DRIVING. I ASKED ABOUT THE RECALL THAT WAS ON THE STEERING AND WAS TOLD THE RECALL ADDRESSED A DIFFERENT ISSUE WITH THE STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385780December 31, 2020
FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE FREEWAY I10 I WAS DOING 65 MPH I TRY TO PASS A CAR SO I ACCELERATED THE CAR BUT THE CAR WAS NOT GETTING THE POWER AND MY CHECK ENGINE LIGHT CAME ON SO I SAFELY PULL OUT OF THE FREEWAY AND INSPECTED THE CAR WITH A SCANNER AND IT SHOWED A CODE SO I SEARCH IN GOOGLE AND IT APPEARS A FAILURE OF THE HIGH PRESSURE FUEL PUMP, I MANAGED TO TAKE THE CAR TO MY HOUSE DISCONNECTED THE BATTERY AND THE CHECK ENGINE LIGHT DISAPPEARED BUT THE RPM'S WHERE IRREGULAR AND THE ACCELERATION WAS FAILING MORE OFTEN. IT APPEARS THAT I'M NOT THE ONLY ONE THAT HAVE HAD THIS PROBLEM WHILE I WAS LOOKING IN GOOGLE AND YOUTUBE MANY PEOPLE HAD THE SAME PROBLEM WHILE TRYING TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385957December 31, 2020
UNKNOWN OR OTHER, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
ON A NUMBER OF OCCASIONS, I HAVE RECEIVED AN AUDITABLE WARNING, AND A RED LIGHT ON THE DASH THAT DISAPPEARS AS QUICKLY AS IT HAPPENS. I CANNOT CONTRIBUTE ANY CAUSE FOR THE WARNING AND THERE ISN'T ANY RESIDUAL INFORMATION ABOUT THE SOURCE OF THE WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385548December 30, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE BEEN HAVING ISSUES WITH MY VEHICLE SINCE I PURCHASED IT. STARTING WITH ME NOT HAVING ENOUGH POWER FROM A START, IN AN ATTEMPT TO GAIN ENOUGH POWER TO DRIVE AT A SAFE SPEED FROM THE START, AS IF THE VEHICLE LAGS & NO MATTER THE GASOLINE OR SERVICE, THE PROBLEM NEVER CORRECTS. WHEN I'M TRYING TO GAIN SPEED TO MAINTAIN WITH THE FLOW OF TRAFFIC SAFELY THE VEHICLE LAGS NOTABLY BEFORE GAINING SPEED. I'M NOW HAVING TO REPLACE THE ENGINE BC THE OIL COOLANT HOSE BURST WHILE I WAS DRIVING ON THE HIGHWAY WITH MY CHILD IN THE CAR. MY CHECK ENGINE LIGHT ACTIVATED BUT THE ONLY NOTICE DISPLAYED ON THE DASH WAS THE ENGINE COOLANT WHEN IT WAS LOW. WHEN THE HOSE BURST WHILE I WAS DRIVING ABOUT 60MPH I HEARD A POP SOUND UNDER THE HOOD, SAW SMOKE COMING FROM THE EXHAUST, THEN A CLANKING NOISE UNDER THE HOOD THAT GOT LOUDER & LOUDER UNTIL I WAS ABLE TO PULL OFF OF THE HIGHWAY, & THEN I NOTICED A VERY LARGE AMOUNT OF OIL ON THE GROUND THAT LEFT A TRAIL ALONG THE GROUND FROM MY VEHICLE. THAT WAS VERY DANGEROUS AS MY VEHICLE LOST POWER DURING THAT INCIDENT. I'M TOLD BY THE MECHANIC, THE ENGINE HAS TO BE REPLACED. THIS HAPPENED WITHOUT A WARNING. THE MERCEDES BENZ IS SUPPOSED TO BE A SAFE & RELIABLE LUXURY VEHICLE & NOT A NIGHTMARE TO HAVE FOR THE OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385654December 30, 2020
FUEL/PROPULSION SYSTEM
GAS SMELL COMING THROUGH THE VENTS STARTED OFF EVERY NOW AND THEN AND BECAME MORE FREQUENT. PULLED IT IN THE GARAGE AND THE GAS FUMES MADE THE TOTAL GARAGE SMELL. TOOK IT TO THE DEALER AND THEY SAID IT IS FUEL LINE, THAT SITS NEAR THE ENGINE. IT IS IN THE SHOP NOW. AFTER GOOGLING I SEE SEVERAL OTHER PEOPLE HAVE HAD THIS ISSUE WITH THIS CAR. THEY CANNOT TELL ME YET WHAT CAUSED THE PROBLEM, I AM WAITING TO HEAR THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385182December 28, 2020
FUEL/PROPULSION SYSTEM
CAR INTERIOR SMELLS OF FUEL AFTER FILLING UP THE TANK. THE SMELL IS ALSO NOTICEABLE WHEN PARKED IN THE GARAGE. MY MERCEDES E350 ALSO HAD THE SAME ISSUE AND IT WAS DETERMINED THAT IT WAS A DEFECTIVE FUEL CELL SENDING UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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