Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11144284October 31, 2018
ELECTRICAL SYSTEM
THE STEERING LOCK FAILED. STOPPED AT THE POST OFFICE AND MY CAR WOULD NOT START WHEN I GOT BACK TO THE CAR. THE DOOR LOCKS WOULD WORK BUT THE IGNITION WOULD NOT READ MY FOB. I DID A LITTLE RESEARCH AND FOUND THAT THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144288October 31, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE LIGHT SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CAMSHAFT ADJUSTING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144495October 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MECEDES-BENZ C300. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIRS. THE CONTACT RECEIVED THE RECALLS IN 2016. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144548October 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THE REMEDY AND PART HAD NOT BEEN MADE AVAILABLE WITHIN A REASONABLE TIME FRAME FOR THE RECALL REPAIR CONCERNING NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). MERCEDES-BENZ OF SCOTTSDALE (480-409-0409, 4725 N SCOTTSDALE RD, SCOTTSDALE, AZ 85251) WAS UNCERTAIN AS TO WHEN THE VEHICLE MAY BE SCHEDULED FOR AN APPOINTMENT PERTAINING TO THE MANUFACTURER SENDING THE REMEDY AND PART FOR LONGER THAN 2 YEARS TO THE DEALERSHIP. THE CONTACT HAD NOT EXPERIENCED A FAILURE YET BUT WAS UNCERTAIN IF A FAILURE MAY PROGRESS WHILE WAITING FOR THE REMEDY AND PART. THE MANUFACTURER WAS CONTACTED TO ADDRESS PARTS AVAILABILITY. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144099October 30, 2018
AIR BAGS
TAKATA RECALL WAITING OVER 2 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143784October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828)-667-5213) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143819October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677, (949) 416-2438) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143896October 29, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT STATED THAT THE MANUFACTURER HAD NOT INCLUDED THE VEHICLE IN THE RECALL REPAIRS FOR NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS) UNTIL AFTER THE VEHICLE HAD BEEN PURCHASED AS WELL AS THE CONTACT HAD EXPERIENCED A CRASH. THE CONTACT WAS AT A STOP AND A VEHICLE TRAVELING AT A HIGH RATE OF SPEED OVER 50 MPH, CRASHED INTO THE REAR OF THE VEHICLE. A DEALER WAS NOT CONTACTED TO INSPECT AND DIAGNOSE WHY THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK, HEAD, BACK AND FURTHER MEDICAL TREATMENT WAS REQUIRED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE CRASH. THE INSURANCE COMPANY COVERED THE COLLISION DAMAGES HOWEVER, THEY HAD NOT INSPECTED WHY THE AIR BAGS FAILED TO DEPLOY. THE MANUFACTURER WAS NOTIFIED OF THE CRASH YEARS LATER. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11143064October 26, 2018
AIR BAGS
TAKATA RECALL. THERE IS A RECALL ON MY VEHICLE FROM JAN 2016 WITH POSSIBLE SERIOUSLY INJURY OR DEATH WITH NO REMEDY TO THIS DAY. PLEASE ASSIST THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142528October 25, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE MANUFACTURER AND LOCAL DEALER (MERCEDES OF SAN DIEGO, 4750 KEAMY MESA RD, SAN DIEGO, CA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142124October 23, 2018
STEERING
JUST PURCHASED THIS VEHICLE TWO WEEKS AGO, WAS AT A CAR WASH CLEANING THE VEHICLE 4 DAYS AGO, TWO HOURS LATER READY TO LEAVE AND WENT TO START THE CAR AND IT WOULD NOT START, ONLY ABLE TO LOCK/UNLOCK VEHICLE WITH FAB AND RADIO AND DASH LIGHT STILL WORKED BUT CAR WAS JUST DEAD. HAD TO HAVE IT TOWED TWICE BECAUSE THE DEALERSHIP IS GATED AND NO WHERE TO LEAVE IT ON A SUNDAY THAT WAS SAFE SO TOWED IT ON MONDAY MORNING TO PARK CITY OF DALLAS (MERCEDES) AND THEY ARE WORKING ON THE VEHICLE AND I HAVE BEEN INFORMED IT IS THE STEERING PROBLEM THAT IS COMMON APPARENTLY WITH THIS MODEL. I HAVE READ SO MANY MANY COMPLAINTS ABOUT THIS EXACT ISSUE. SO WHY ARE WE RESPONSIBLE FOR THIS EXPENSIVE REPAIR WHEN ITS OBVIOUS THAT MERCEDES BENZ MESSED UP THEY NEED TO CORRECT THIS PROBLEM AT THEIR COST NOT OURS. VERY FRUSTRATING AND DISAPPOINTING. I DROVE MY BMW FOR 22 YEARS AND IT NEVER LEFT ME STRANDED. I WAS IN A CAR ACCIDENT WHERE DUE TO SOMEONES NEGLIGENCE MY BMW WAS TOTALED SO THOUGHT I WOULD TRY A MERCEDES BUT TWO WEEKS INTO THIS DEAL I AM NOT HAPPY AND VERY CONCERNED THAT I MADE A TERRIBLE PURCHASE....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141684October 21, 2018
ELECTRICAL SYSTEM
REAR TAIL LIGHT FAILURE . VEHICLE REPLACED REAR ELECTRICAL ON THE RECALL. HOWEVER MY TAIL LIGHTS FAILED AGAIN, THE DEALER REQUIRED PAYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141583October 20, 2018
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR
THE INSIDE DRIVER'S DOOR HANDLE TO OPEN THE CAR BROKE. IT DOESN'T OPEN AND THOUGHT WAS EASY TO FIX. TOOK IT TO THE DEALER AND TOLD ME IT COST A $1,000.00 BECAUSE NEED A NEW PANEL. UNACCEPTABLE. LOOKING IN INTERNET, FIGURE OUT THAT I'M NOT THE ONLY ONE WITH THIS PROBLEM. THERE'S A LOT OF CARS IN U.S. THIS REPRESENT A SERIOUS LIFE THREATENING BECAUSE IN CASE OF ACCIDENT INVOLVING FIRE YOU CAN'T OPEN THE DRIVER'S DOOR FROM THE INSIDE AND HAVE TO OPEN THE ELECTRIC WINDOW TO USE THE OUTSIDE HANDLE (YES, IT OPEN FROM THE OUTSIDE!) IF THE CAR IS WITHOUT POWER IN AN ACCIDENT, YOU CAN LOOSE YOUR LIFE IF FIRE IS INVOLVE. YOU SIMPLY ARE TRAPPED AND THE ONLY OPTION IS BREAKING THE WINDOW. I WROTE TO DAIMLER, MB U.S.A. AND GARAJE ISLA VERDE (OFFICIAL DEALER IN PUERTO RICO), AND IT JUST COST $1,000.00. MB U.S.A. REFERRED THE CASE TO GARAJE ISLA VERDE BUT THEY THREAT ME LIKE...NOTHING EVER HAPPENED. OK, I TOOK THE CAR AND START SEARCHING IN INTERNET. SURPRISINGLY, MANY PEOPLE HAVE THE SAME PROBLEM! THEN I THOUGHT TO WRITE BECAUSE THIS IS NOT SIMPLY A MATTER OF MONEY, ALSO IS A MATTER OF THREATENING. THIS IS MY WIFE'S CAR. WE TOOK THE CAR THERE FOR LOOKING FOR THE COST OF FIXING THAT, PRICE OF FIXING A CRASH AT BACK BUMPER AND FOR GENERAL INSPECTIONS. WE LEFT THE CAR SEPTEMBER 11. WE CALLED AFTER 2 WEEKS. I PICKED THE CAR OCTOBER 19. THE SAFETY MATTER CONCERNS TO YOU, NOT WITH MY CAR, BUT WITH ALL THE CARS IN THE NATION. MAKE AN INVESTIGATION ABOUT THAT AND DECIDE IF IT PROCEED. MY BEST REGARDS AND THANKS. [XXX] RETIRED CUSTOMER SERVICE MANAGER I DON'T KNOW IF YOU HAVE A SIMILAR COMPLAINT. I JUST DID MY PART. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141291October 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER (FLETCHER JONES MERCEDES, 7300 W. SAHARA AVE, LAS VEGAS, NV) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140526October 16, 2018
POWER TRAIN
NEW VEHICLE WITH UNDER 1000 TOTAL MILEAGE. INTERNAL PRESSURE CONTROL VALVE IN TRANSMISSION FAILED CAUSING MAJOR DAMAGE TO TRANSMISSION WITH METAL SHAVING FOUND IN TRANSMISSION PAN. TRANSMISSION AND FAULTY VALVE NEEDED TO BE REPLACED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140586October 16, 2018
AIR BAGS
TAKATA RECALL THEY KEEP PUSHING THIS DATE BACK. EVERYDAY I DRIVE THIS CAR ITS A GAMBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140698October 16, 2018
STEERING
PROBLEM "POWER STEERING MALFUNCTION" . FRIST TIME OF THIS HAPPENED WAS FROM MAY 17, 2018,THE STEERING WHEEL CANNOT MOVE WHEN THE VEHICLE WAS START UP. SECOND TIME IS TODAY,OCT 16,2018. WHEN I START UP THE CAT, "POWER STEERING MALFUNCTION" COME UP ON SCREEN. THINK IF STEERING CANNOT TURNING WHILE DRIVING ON HIGHWAY, WHAT WILL HAPPEN! ONE OF MY FRIEND BOSS HAD SAME PROBLEM WHILE HE IS TURNING ON THE ROAD AND HIT THE WALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140294October 15, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SPEAKERS RANDOMLY STOP WORKING - SOMETIMES FOR A FEW HOURS AND OTHER TIMES FOR UP TO 5 DAYS. WHEN SPEAKERS ARE NOT WORKING, THIS MEANS THE STEREO, NAVIGATION, BLUETOOTH CALLS, AND EMERGENCY CALLS ARE INACCESSIBLE. THIS IS A PROBLEM FOR MANY DRIVERS PLEASE CLICK ON THE LINK BELOW. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/701679-STEREO-ISSUE-MY-2015-C300.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140126October 13, 2018
AIR BAGS
TAKATA RECALL. 16V081 16V363 17V017 HAVE NOT HEARD FROM MBUSA SINCE JAN. 2018 DESPITE LETTER TO THEM SEVERAL MONTHS AGO REQUESTING UPDATE. LAST LETTER FROM MBUSA STATED PARTS EXPECTED JUNE 30, 2018. CAR WAS REASSIGNED IN LAST LETTER FROM GROUP 4 TO GROUP 5 -- ODD BECAUSE CAR IS FROM 2010 AND IN SOUTH FLORIDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140151October 13, 2018
STRUCTURE:BODY, ENGINE
CAM SHAFT ADJUSTERS WENT OUT AND HAD TO BE REPAIRED FOR NORMAL USE AND DRIVERS SIDE DOOR HANDLE BROKE ON THE INSIDE AND NEEDS TO BE REPLACED DUE TO REGULAR USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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