Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11152372November 19, 2018
AIR BAGS
MERCEDES-BENZ CONTACTED ME ABOUT THE RECALL TO FIX THE ISSUE BUT THE RECALL STATES 'RECALL INCOMPLETE REMEDY NOT YET AVAILABLE'. IF THIS IS THE CASE THEN WHY DID THEY CONTACT ME TO SUPPOSEDLY FIX THE ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152442November 19, 2018
AIR BAGS
TAKATA R ECALL. I HAVE BEEN TO THE DEALER WHERE I BOUGHT THE CAR AND COMPLAINED ABOUT NO ACTION ON THE AIRBAG RECALL. THE DEALER IS DOING NOTHING TO FIX THE PROBLEM. HE SIMPLY SAYS WE DON'T HAVE THE AIRBAGS. I POINTED OUT THEY HAVE PLENTY OF AIRBAGS FOR NEW CARS BUT GOT NO RESPONSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152531November 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS NOT CONTACTED TO CONFIRM IF THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND STATED THAT THE PARTS WERE NOT AVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152580November 19, 2018
AIR BAGS
THERE ARE TWO RECALLS ASSOCIATED WITH MY MAKE AND MODEL MERCEDES. MERCEDES ACKNOWLEDGED THE "TAKATA" AIRBAG RECALL VIA A LETTER IN APRIL 2016. DESPITE RECEIVING REMINDERS THAT MY VEHICLE MAY REQUIRE IMMEDIATE REPAIR SERVICE AS PART OF A MANUFACTURER'S RECALL, NO REPLACEMENT HAS OCCURRED. I WANT TO KNOW IF IT IS SAFE TO CONTINUE TO DRIVE AROUND WITH THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152027November 16, 2018
AIR BAGS
"TAKATA RECALL": I GOT A LETTER ABOUT THIS RECALL LAST MARCH 2017 I NOT ONE HAS CONTACT ME SINCE THEM. I CALLED MERCEDES BUT THEY JUST SAID THEY DONT HAVE A RESOLUTION RIGHT NOW, PLEASE HELP I DONT WANT TO WAIT ON HAVING A CAR ACCIDENT AND THE AIR BACK DONT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151402November 14, 2018
AIR BAGS
I HAVE RECEIVED NOTICE THAT MY AIRBAGS ARE AT DEFAULT AND HAVE A RECALL FOR BEING DEFECTIVE. MERCEDES-BENZ HAS TOLD ME THAT THEY ARE NOT ABLE TO REPAIR THIS ISSUE, SO I AM DRIVING AROUND WITH AIRBAGS THAT MAY CAUSE SERIOUS INJURY OR DEATH UPON AN ACCIDENT. CURRENTLY I HAVE NOT BEEN ABLE TO HAVE THIS ISSUE REPAIRED OR ADDRESSED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150790November 11, 2018
STEERING
LOSS OF STEERING WHILE DRIVING VEHICLE. EXTREMELY UNSAFE. ERROR MESSAGE DISPLAYED FRONTAL LEFT MALFUNCTION SERVICE REQUIRED. VEHICLE INOPERABLE. STEERING WHEEL JUST SPINS NO CONTROL OF VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150287November 9, 2018
AIR BAGS
DESCRIPTION OF THE SECURITY RISK YOUR PASSENGER SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFAULT DECISION OF TK HOLDINGS, INC. (TAKATA). IN CERTAIN CIRCUMSTANCES DURING A CRASH THAT REQUIRES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN THE PASSENGER SIDE AIRBAG INFLATOR CAN CAUSE THE AIRBAG TO EXPLODE DURING DEPLOYMENT AND COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS, CAUSING SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150330November 9, 2018
FUEL/PROPULSION SYSTEM
WHEN FUEL TANK IS ABOUT 75%-100% FULL, THE CAR WILL SMELL HEAVILY OF GASOLINE INSIDE AND AROUND THE REAR OF THE VEHICLE. UPON INSPECTION, FUEL PUMP COVER/CAP SEEMS TO BE CRACKED AND LEAKING FUEL. ENGINE CODE P0456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149953November 7, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. WHEN THE CONTACT PRESSED THE PUSH START BUTTON, IT TOOK APPROXIMATELY ONE MINUTE TO START THE ENGINE. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR AT LEAST THREE MONTHS ON A DAILY BASIS, BUT WAS NOW OCCURRING APPROXIMATELY FOUR TIMES PER DAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TIMING CHAIN AND CAM SHAFT FAILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149647November 6, 2018
AIR BAGS
MERCEDES RECALL 17V627 WAS ISSUED SAYING "NO CONCERN UNLESS SRS LIGHT ILLUMINATES." MINE DID. I WENT TO ARROWHEAD MB IN PEORIA WHO WANTED TO CHARGE ME $175 TO DIAGNOSE AND $400 TO PULL THE BUMPER SAYING THEY WERE SURE THAT IT WASN'T THE RECALL CAUSING THE SRS LIGHT TO COME UP BUT NEEDED TO PULL THE BUMPER TO BE SURE. I HAD ANOTHER MECHANIC WITH A COMPUTER PLUG INTO THE MB AND COULD FIND NO OTHER CAUSE. I BELIEVE MB WAS TRYING TO ILLEGALLY RECOUP THEIR LABOR COST FOR FIXING A RECALL. I WOULD NOT ALLOW THEM TO CHARGE ME. MY HUSBAND WAS OUT OF STATE WORKING ON A TRIAL AND I WANTED FOR HIM TO COME HOME AND TEST HIS CAR WITH THE SAME RECALL HIS VIN IS [XXX] AND THE CAR REQUIRED REGULAR SERVICE AND MB TRIED TO UPCHARGE HIM $3500 FOR WORK THAT DIDN'T NEED TO BE DONE WE BELIEVE TO RECOUP THE LABOR IN FIXING A RECALL. WE LEASED THESE CARS AND THEN BOUGHT THEM OUTRIGHT FROM ARROWHEAD BOTH AT ONCE AND SERVICE HAS STEADILY DECLINED AND THE UNNECESSARY UPCHARGES BOTH AT ONCE, LEAD US TO BELIEVE THEY ARE TRYING TO RECOUP FOR FIXING A RECALL. MY BEST GUESS IS THE 400 WAS TAKEN IN MARCH OF 2018. I CANNOT FIND THE DATE IN MY EMAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149654November 6, 2018
AIR BAGS
MERCEDES RECALL 17V627 MY WIFE HAS A MATCHING C250 AND FILLED WITH YOU MENTIONING MY VIN AS WELL. YOU CAN FIND HER INFORMATION UNDER YOUR COMPLAINT 11149647. WHEN I RETURNED HOME FROM OUT OF STATE WORK, SHE TOLD ME THE STORY OF HER ATTEMPT TO HAVE THE RECALL REPAIRED THE CRITERIA OF "CONCERN" WAS HAVING THE SRS LIGHT COME ON WHICH IT DID IN HER CAR. WHEN SHE GOT TO ARROWHEAD MB IN PEORIA, THEY WANTED A $175 DX FEE PLUS $400 TO PULL HER BUMPER TO POKE AROUND TO SEE IF A LOOSE PLUG WERE THE PROBLEM, AND SHE REFUSED TO PAY IT BELIEVING THEY WERE SIMPLY TRYING TO RECOUP LABOR COSTS OF FIXING A FEDERALLY MANDATED RECALL. WE DECIDED TO USE MY CAR'S ROUTINE SERVICE AS A TEST AS IT IS ALSO UNDER RECALL. NOT ONLY DID THEY WANT THE MAINTENANCE FEE, BUT ANOTHER $3500 FOR WORK THAT I DID NOT ACCEPT. I WENT TO ANOTHER MECHANIC WHO SAID THE WORK ABSOLUTELY DID NOT NEED TO BE DONE AT THAT TIME AND WE BOTH NOW BELIEVE THAT ARROWHEAD IS FALSELY INFLATING OR DIRECTING CUSTOMERS IN AN ATTEMPT TO RECOUP LABOR COSTS OF FIXING A RECALL. MY RECALL WAS REPAIRED. THIS IS NOW TWO TIMES AND I GUARANTEE WE WILL NOT BE BACK WITH MERCEDES IN THE FUTURE, BUT THIS IS A CRIME AND WE WANT IT INVESTIGATED SO NO OTHER OWNER FALLS FOR THIS BAIT AND SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149480November 5, 2018
AIR BAGS
PARTS HAVE NOT BEEN RELEASED AND MADE AVAILABLE FOR REPAIR TO MYSELF. IT HAS BEEN ONE AND HALF YEARS SINCE THE RECALL NOTICE WAS DELIVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149501November 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE AND COULD NOT CONFIRM WHEN IT WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145223November 4, 2018
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY AT ABOUT 60MPH IN THE LEFT HAND LANE. I WAS ABOUT 7 CAR LENGTHS FROM THE CAR IN FRONT OF ME AS I HAD JUST MOVED INTO THAT LANE TO MOVE TO THE RAMP TO MOVE OFF THE HIGHWAY. THE VEHICLE IN FRONT OF ME BRAKED, AND WAS GOING AT A LOWER SPEED. I TRIED TO SLOW DOWN AND MY CAR DID NOT SLOW. I PRESSED MY BRAKE TO THE FLOOR AND MY CAR STILL WOULD NOT STOP. I WAS ABLE TO PULL TO THE SHOULDER AND THE CAR FINALLY CAME TO A STOP CLOSE TO THE RAMP, I THOUGHT IT WAS AN ISOLATED INCIDENT EXCEPT I SAW ON A WEBSITE, OTHERS HAD THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145272November 4, 2018
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL TANK LEAK- SMELL GAS IN CAR AND OUTSIDE CAR. RECEIVED NOTICE OF AIRBAG RECALLS AND LIGHT ISSUE AS WELL. MAIN CONCERN IS GAS SMELL EMANATING FROM MY CAR. THIS HAPPENS MOSTLY WHEN I FILL THE TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145066November 3, 2018
STRUCTURE:BODY, VISIBILITY/WIPER
PANORAMIC SUNROOF SHATTERED WHILE DRIVING NORMALLY IN HIGHWAY, SHARDS OF GLASS FROM THE SUNROOF ALSO DAMAGED/CHIPPED REAR PART OF THE CAR. CAUSE UNKNOWN. VEHICLE WAS NOT INVOLVED IN COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145108November 3, 2018
AIR BAGS
PASSENGER SIDE AIRBAG MUST BE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144906November 2, 2018
UNKNOWN OR OTHER
I HAD BEEN DRIVING FOR 5-7 MINUTES I WAS GOING DOWN A SLIGHT INCLINE ON A RURAL ROAD AND TOOK A RIGHT HAND TURN. THE DRIVER'S DOOR OPENED AND A RED WARNING LIGHT CAME UP ON THE DASH. I IMMEDIATELY APPLIED THE BRAKES TO STOP MY VEHICLE AND LOOKED AT THE DOOR. I NOTICED THAT THE DOOR LOCK BUTTON WAS STILL DOWN. I WAS ABLE TO PULL THE DOOR CLOSED. MY SON WAS IN THE PASSENGER SEAT AND WITNESSED THIS, WE WERE SHOCKED TO SAY THE LEAST. CARRIAGE HOUSE OF NEW LONDON 488 COLMAN STREET, NEW LONDON CT 06320 PH# 860-447-3361 PICKED UP MY CAR AND RAN DIAGNOSTICS THEY SAID THEY FOUND NOTHING WRONG. THE INVOICE NUMBER ASSOCIATED WITH THAT SERVICE CALL IS 79121
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144958November 2, 2018
AIR BAGS
I HAVE A PENDING RECALL AND CONTACT THE MERCEDES BENZ BUT THEY SAID THIS RECALL WILL NOT BE FIXED UNTIL SEPTEMBER OF 2019. EVEN THEY SAY IS SAFE TO CONTINUE TO DRIVE THIS CAR, I WOULD LIKE TO TRADE-IN, BUT BECAUSE I HAVE THIS RECALL OPEN, I AM HAVING MY CAR DEPRECIATED BY AT LEAST $2,000. I WOULD LIKE TO HAVE THIS RECALL COMPLETED ASAP OR HAVE SOME COMPENSATION BY MERCEDES BENZ DUE TO THE FACT THAT I DON'T FEEL SAFE TO KEEP DRIVING THE CAR AS IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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