Mazda CX-7 Complaints

1,134 consumer complaints on file.

#10407301June 17, 2011
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2007 MAZDA CX-7. THE TECHNICIAN STATED THE DRIVER AND PASSENGER SIDE FRONT AND REAR TIRES NEEDED TO BE REPLACED BECAUSE OF ABNORMAL WEAR DURING A ROUTINE OIL CHANGE. THE TIRES WERE REPLACED; HOWEVER, APPROXIMATELY 20,000 MILES AFTER THE REPLACEMENT OF THE TIRES THE TECHNICIAN AT THE DEALER STATED THE TIRES NEEDED TO BE REPLACED AGAIN BECAUSE THEY WERE WORN. THE TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED ON THE DASH BOARD. THE TECHNICIANS STATED THE DESIGN OF THE FRONT SUSPENSION WAS CAUSING THE TIRES TO WEAR ABNORMALLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407095June 16, 2011
ENGINE AND ENGINE COOLING
DRIVING ON THE FREEWAY 65 MILES PER HOUR, ENGINE SHUT OFF... PULLED TO SIDE OF ROAD. CAR TOWED TO MECHANIC. DIAGNOSTIC WITH TWO QUOTES TIMING CHAIN SNAPPED BENT VALVE, NEED TO REPLACE THE ENGINE. I HAVE BEEN REVIEWING FORUMS AND HAVE FOUND THIS IS AN ISSUE WITH HUNDREDS OF MAZDA CX7 2007 MODELS. MY CAR IS AT THE 61,000 MILES MARK. IF SO MANY PEOPLE ARE HAVING THE EXACT SAME ISSUE ITS NO COINCIDENCE, THANKFULLY ON THE DAY MY ENGINE SHUT DOWN WAS IN THE FAR LANE THAT I COULD PULL OVER. SOMEONE ELSE WITH THIS CAR MIGHT NOT BE SO LUCKY. MAZDA NEEDS TO RECALL AND START DOING SOMETHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405582June 8, 2011
ENGINE AND ENGINE COOLING
(MARCH/2011) LIGHT CAME ON AROUND 65K MILES. TOOK IT INTO DEALERSHIP AND THEY SAID OIL WAS LOW AND YVT NEEDED REPLACING. COST WAS AROUND 2500. NO REASON WHY OIL WAS LOW AND LAST CHANGED BY MAZDA LESS THAN 7500 MILES BEFORE. ALSO FULL SERVICE WAS DONE AT THAT TIME. (JUNE/2011)WHILE ON HIGHWAY AT HIGH SPEEDS THE CAR LOST ACCELERATION, EMITTED HIGH PITCH WHIRRING. AND BECAME DIFFICULT TO CONTROL. TOWED TO DEALERSHIP AND IT IS BEING BLAMED ON BAD TURBO. NO REASONING BEHIND FAILURE OTHER THAN SAYING OIL CHANGE ISSUES. THE PROBLEM IS THAT MAZDA IS THE ONLY ENTITY THAT HAS EVER WORKED ON THIS CAR AT LEAST TWICE PER YEAR FOR CHECK UPS. THERE ALSO APPEARS TO BE OTHERS WITH SAME REPORTED PROBLEMS TO BOTH TURBO AND YVT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405682June 8, 2011
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
2007 MAZDA CX-7 AWD GRAND TOURING WITH 39K MILES. CAR WAS BEING DRIVEN HAD SUDDEN LOSS OF POWER WHILE TRAVELING DOWN ROAD. IN TRAFFIC CAR SUDDENLY SLOWED TO CRAWL AT 20MPH ONCE CAR WAS NAVIGATED TO SHOULDER AND STOPPED IT WOULD NOT RESTART. THE VEHICLE WAS TOWED TO DEALERSHIP WHERE THEY HAVE STATED THAT THE TIMING CHAIN OR VVT HAS FAILED RESULTING IN TIMING CHAIN FAILURE THUS TOTAL ENGINE FAILURE. KNOWN PROBLEM REPORTED NUMEROUS TIMES AND YET MAZDA DEALERSHIP HAS INFORMED ME THAT WITH THE MAINTENANCE RECORDS PROVIDED THEY ARE REFUSING REPAIR. THESE TIMING CHAINS ARE FAILING ON CARS WITH 19K-60K MILES, NOT WITHIN NORMAL MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406293June 6, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
2007 GRAND TOURING MAZDA CX-7 HAS WELL KNOWN VVT ISSUE CAUSING OIL TO BURN, IN SPITE OF REGULAR OIL CHANGES AND ALL RECOMMENDED MAINTENANCE. WE ARE ORIGINAL OWNERS AND KNOW HOW CAR WAS MAINTAINED . TIMING CHAIN WENT AT 62K MILES, JUST OUT OF WARRANTY. AFTER THAT SERVICE, DROVE 1K MORE MILES AND NOTICED LOSS OF ACCELERATION. TOOK CAR BACK TO DEALER, AND THEY ADVISED WE NEEDED A WHOLE NEW ENGINE, WHICH THEY WOULD NOT COVER, ASIDE FROM A 20% GOODWILL OFFSET. SPOUSE WON'T LET ME OPERATE CAR ANY LONGER IN FEAR IT WILL BREAK DOWN CAUSING ACCIDENT. UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401051May 16, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH A SPIDER CRAWLED ON HIM AND HE ALMOST LOST CONTROL OF THE VEHICLE. THE FAILURE WAS DIRECTLY RELATED TO NHTSA RECALL 11V134000, FUEL SYSTEM, GASOLINE, STORAGE TANK ASSEMBLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING NOR WAS IT REPAIRED. THE CONTACT EXPRESSED CONCERN OVER LOSING CONTROL OF THE VEHICLE WHILE DRIVING DUE TO THE SPIDERS. THE CONTACT ALSO STATED THERE WERE SEVERAL SPIDERS AND SPIDER WEBS INSIDE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 55,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399909May 10, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE OFFICIAL TSB WAS LISTED IN 2008 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) DATE REPORTED APRIL 16 2008 NHTSA REFERENCE #10024861 TSB REFERENCE #03-003/08 DESCRIPTION: GEAR OIL DRIPPING FROM TRANSFER CASE OIL SEAL. 4WD VEHICLES WITH VIN'S LOWER THAN JM3ER*9****188196 (PRODUCED BEFORE OCT. 1, 2007). *NJ REPAIR INFORMATION FOR NHTSA #10024861 THEY NEW IT WAS A DANGEROUS SITUATION AND WE COULD HAVE BEEN KILLED IF THE TRANS LOCKED UP. I WENT IN TODAY TO HAVE THEM FIX IT AND THEY SAID IT WAS 6800 MILES OUT OF POWERTRAIN WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399280May 5, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY WIFE WAS ON HER WAY HOME WHEN THERE WAS A FUNNY BUZZING OR SQUEALING NOISE COMING FROM UNDER THE HOOD OF HER 07 MAZDA CX7. SHE PULLED OVER AND THERE WAS SMOKE COMING FROM HER RIGHT FRONT TIRE AREA. SHE THEN HAD TO CALL OUR INSURANCE ROADSIDE ASSISTANCE TO HAVE IT TOWED TO OUR LOCAL SERVICE REPAIR SHOP. LATER WE FOUND THAT THE AC COMPRESSOR WAS SEIZED AND THE BELT WAS MELTED. AFTER FURTHER RESEARCH UPON THIS MATTER I AM FINDING THAT THERE IS AN ASTONISHING NUMBER OF OTHER PEOPLE THAT HAVE HAD THE SAME ISSUE. COME TO FIND OUT MAZDA IS TELLING PEOPLE THAT THIS IS A KNOWN ISSUE AND TO COME IN AND PAY $1500- $2500 TO HAVE THE DEFECTIVE PART REPLACED. THIS IS UNACCEPTABLE!!!!! MY WIFE IS ON THE SIDE OF THE FREEWAY AT RUSH HOUR WAITING FOR A TOW TRUCK AND MAZDA COULD HAVE HAD THIS ISSUE RESOLVED... HOW MANY OTHER PEOPLE HAVE TO BE PUT INTO DANGEROUS SITUATIONS BEFORE MAZDA STEPS UP AND TAKES CARE OF A KNOWN PROBLEM.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398792May 3, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WERE NOT ADEQUATELY ILLUMINATED DURING DAYLIGHT. THE ADJUSTMENT FOR THE LIGHTING WOULD NOT MAKE THEM BRIGHTER AND HE WAS UNABLE TO DISTINGUISH THE GAUGES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THEY COULD NOT ADJUST THE LIGHTING ANY FURTHER AND LATER ADVISED THAT THE LIGHTS WERE ILLUMINATED ACCORDING TO SPECIFICATIONS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND A COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 2,400 AND THE FAILURE MILEAGE WAS 792.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396655April 18, 2011
ENGINE AND ENGINE COOLING
A/C COMPRESSOR DIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396079April 16, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE A 2008 CX-7 WITH A FAILED EGR VALVE. THEY REFUSE TO COVER THIS PART UNDER MY POWER-TRAIN WARRANTY EVEN THOUGH THIS IS CLEARLY AN EMISSIONS FAILURE. I HAVE BEEN DOING SOME RESEARCH ON THE ENVIRONMENTAL PROTECTION AGENCY'S WEBSITE AND IT IS MY UNDERSTANDING THAT THE VEHICLE MANUFACTURERS ARE REQUIRED TO DESIGN AND BUILD THEIR VEHICLES TO MEET EMISSION STANDARDS FOR THE USEFUL LIFE OF THE VEHICLE SPECIFIED BY LAW. UNDER SECTION 207 OF THE CLEAN AIR ACT, IF EPA DETERMINES THAT A SUBSTANTIAL NUMBER OF VEHICLES IN A CLASS OR CATEGORY DO NOT MEET EMISSION STANDARDS IN ACTUAL USE EVEN THOUGH THEY ARE PROPERLY MAINTAINED AND USED, EPA CAN REQUIRE THE MANUFACTURER TO RECALL AND FIX THE AFFECTED VEHICLES. MY CAR HAS LESS THEN 30,000 MILE ON IT AND THE ERG VALVE SHOULD NOT HAVE GONE OUT ALREADY. I SHOULD NOT HAVE TO PAY $712 TO REPLACE A PART THAT DOES NOT MEET EMISSION STANDARDS SET FORTH BY CALIFORNIA. IT IS NOT JUST MY VEHICLE HAVING THIS PROBLEM, THE MORE RESEARCH I DO THE MORE I REALIZE THAT THIS AN ON GOING PROBLEM WITH MULTIPLE MAZDA CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394457April 6, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MAZDA SENT A LETTER TO REPORT A KNOWN ISSUE WITH THE 2007 AND 2008 CX-7 IN AUGUST 2010. THE A/C COMPRESSOR WAS CREATING ISSUES AND MAZDA EXTENDED THE WARRANTY TO 60,000 MILES. THE LETTER INDICATED THAT NO ACTION WAS NEEDED UNLESS YOU HEARD A STRANGE "NOISE". BASED ON MY EXPERIENCE AND THOSE OF OTHERS, THE PROBLEM OCCURS WITH NO WARNING AND ALL OF A SUDDEN THE A/C STOPS WORKING AND SMOKE BEGINS TO COME FROM UNDER THE HOOD. THE ISSUE CAN ALSO CAUSE THE POWER STEERING TO GO OUT AND THE CAR TO STALL SO HOW CAN THIS NOT BE A SAFETY CONCERN AND NOT BE CONSIDERED A RECALL? THE WARRANTY IS ONLY EXTENDED TO 60,000 MILES AND THERE ARE MANY CASES WHERE THE PROBLEM DOES NOT OCCUR UNTIL AFTER 60,000 MILES. IS MAZDA JUST HOPING THAT MOST WILL HAPPEN AFTER 60K SO THEY DON'T HAVE TO PAY FOR THE REPAIR? I HAD THE DEALER CHECK IT DURING A ROUTINE SERVICE BUT THEY WOULDN'T REPAIR IT UNLESS THERE WAS A "NOISE". WHILE ON VACATION, MY CAR A/C STOPPED WORKING AND STARTED TO MAKE THE "NOISE". THEN SMOKE STARTED TO COME OUT FROM UNDER THE HOOD, FRIGHTENING MY KIDS IN THE CAR. WE WERE TRAVELING ON THE INTERSTATE AT THE TIME AND HAD TO FIND A SAFE PLACE TO PULL ASIDE. WE BARELY MADE IT TO THE NEAREST MECHANIC BEFORE THE BELT BROKE. MY CAR HAD 65,000 MILES AND MAZDA WILL NOT PAY FOR THE COST OF THE REPAIR, NOR THE COST TO RENT A CAR IN ITS PLACE. NOW I AM OUT ALMOST $1,700 FOR REPAIRS AND RENTAL FEES. THIS ISSUE NEEDS TO BE INVESTIGATED. DOES SOMEONE HAVE TO DIE IN AN ACCIDENT AS A RESULT FOR MAZDA TO BE HELD ACCOUNTABLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394218April 4, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 MAZDA CX7. THE CONTACT STATED WAS DRIVING 55 MPH WHEN THE ENGINE OIL SHIELD COVER SEPARATED FROM THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WITH THE DEALER ONE DAY PRIOR TO THE FAILURE FOR ROUTINE OIL CHANGE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO PERFORMED A DIAGNOSTIC AND LOCATED THE FAILURE AT THE ENGINE OIL PLASTIC SHIELD COVER. THE DEALER ADVISED THAT THERE WAS A POSSIBILITY THAT THE SCREWS MAY NOT HAVE BEEN PLACED BACK CORRECTLY. THE DEALER REPLACED THE OIL COVER SHIELD WITH THE SAME DEFECTED PLASTIC AND THERE WERE NO FURTHER REPAIRS. THE FAILURE AND THE CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382987February 16, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
I OWN A 2007 MAZDA CX7. SINCE I BOUGHT THE CAR, AT 29K MILES I HAD TO HAVE THE FUEL TANK REPLACED. AT AROUND 34K HAD TO HAVE THE TURBO LOOKED AT BECAUSE OF BLACK SMOKE BLOWING ON MY BUMPER, MAZDA REPLACED THE PIPES. MY PIPES WERE STILL SMOKING, HAD TO TAKE OFF WORK, TAKE CAR IN AGAIN BECAUSE OF BLACK SMOKE, MAZDA TRIED REPLACING RINGS IN TURBO, STILL BLOWIN BLUISH WHITE SMOKE, NOW GETTING TURBO REPLACED. I HAD THE AIR COMPRESSOR REPLACED A ABOUT A MONTH AGO. NOW I HAVE A TICKING NOISE COMING FROM ENGINE AND I'M SCARED THE TIMING CHAIN WILL BREAK SOON. MAZDA NEEDS TO REPLACE THE TIMING CHAINS ON THESE MODELS. I THINK MAZDA SHOULD DO THE RIGHT THING AN RECALL THIS MODEL, YR BEFORE SOMEONE GETS HURT OR BREAKS DOWN IN THE MIDDLE OF NOWHERE WITH KIDS IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382689February 15, 2011
EQUIPMENT, ENGINE AND ENGINE COOLING
MY 2007 MAZDA CX-7 AIR CONDITIONER COMPRESSOR LOCKED UP CAUSING MINOR ACCIDENT FROM UNDRIVEABILITY.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381388February 10, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING HOME WITH MY A/C ON, MY 2007 MAZDA CX7 BEGAN MAKING A TERRIBLE WHINING & GRINDING SOUND, FOLLOWED BY BILLOWS OF SMOKE COMING FROM UNDER THE HOOD. I IMMEDIATELY PULLED OFF THE ROAD, TURNED OFF THE CAR AND OPENED THE HOOD, WHICH CONTINUED TO SMOKE FOR SOME TIME AND THERE WAS A SMELL OF BURNING RUBBER. I BURNED MY HAND IN THE PROCESS. THE CAR WAS DEEMED UNSAFE AND UNDRIVEABLE AND HAD TO BE TOWED BACK TO THE NEAREST MAZDA DEALER WHERE WE HAD ALSO PURCHASED THE VEHICLE. IT WAS LATE AT NIGHT, SO ,THE NEXT MORNING I RECEIVED A CALL FROM THE DEALER TELLING ME THE FIRE STARTED WITH THE A/C COMPRESSOR, WHICH THEN IGNITED THE DRIVE BELT. THAT'S WHY IT SMELLED SO AWFUL. HE SAID IT WAS "BURNED BADLY". THE PARTS WERE NOT IN STOCK, SO, THEY HAVE TO ORDER NEW PARTS. SO, I'M WITHOUT TRANSPORTATION. NO OFFER FROM THE DEALER FOR A RENTAL. THEY ALSO DID NOT TELL ME THAT THERE WAS A RECALL ON 2007 MAZDA CX7 A/C COMPRESSORS, WHICH I LEARNED ABOUT BY ONLINE RESEARCH. I NEVER RECEIVED A LETTER FROM MAZDA REGARDING THE RECALL. SO, IT TURNS OUT THAT MANY, MANY PEOPLE ARE EXPERIENCING THE SAME ISSUE AND NOT ENOUGH IS BEING DONE ABOUT IT TO FIX THE PROBLEM. THE CAR HAS LESS THAN 30K MILES AND RECENTLY HAD A FULL INSPECTION BY THE DEALER. I'M NOW WAITING TO FIND OUT IF THE DEALER WILL TRY TO GET ME TO PAY FOR THIS OR IF THEY WILL HONOR THE WARRANTY. MANY ONLINE COMPLAINANTS ARE BEING DENIED AND ARE BEING FORCED TO PAY FOR THIS THEMSELVES. THIS IS NOT RIGHT. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10382128February 9, 2011
UNKNOWN OR OTHER
THE TURBOCHARGER ON THIS NEW VEHICLE FAILED WHILE I WAS DRIVING ON THE EXPRESSWAY, CAUSING THE VEHICLE TO BE UNSAFE AND INOPERABLE. FORTUNATELY, I WAS ABLE TO GET IT OFF THE ROAD WITHOUT AN ACCIDENT. THE VEHICLE WAS NOT SAFE TO LEAVE IN OUR ATTACHED GARAGE OVERNIGHT BECAUSE OF THE RISK OF FIRE. IT APPEARS THAT THERE HAVE BEEN MANY, AND REPEATED, PROBLEMS WITH THE TURBOCHARGER IN THESE VEHICLES. TO MY KNOWLEDGE, THERE HAS NOT BEEN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380102February 3, 2011
SERVICE BRAKES, HYDRAULIC
I WAS STARTING THE CAR IN THE MORNING ON MY DRIVEWAY. I SWITCHED THE CAR ON R AND I START TO BACK UP. WHEN I PRESSED THE BRAKE PEDAL , I REALIZED I HAVE NO BRAKE POWER. IT WAS IMPOSSIBLE TO STOP THE CAR. I HAD TO USED THE PARKING BRAKE TO STOP IT. I'VE TRIED FOR 5 MINUTES TO SEE IF BRAKES ARE WORKING WITH NO RESULT. THEY WERE DEAD!! WHEN THE CARD WAS STARTED , THERE WAS NO MALFUNCTION INDICATOR ON THE DASH.2 MONTHS BEFORE THIS, I WENT TO THE DEALERSHIP REPORTING THAT BRAKING PERFORMANCE DECREASED A LOT. THEY INVESTIGATED THE CAR AND FOUND "NO DEFECT" AND TOLD ME THE CAR IS WORKING AS IT SHOULD...YEAS SURE!! MY LUCK WAS THAT I WAS NOT DRIVING THE CAR ON THE ROADS. IMAGINE LOOSING BRAKE AR 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380136February 3, 2011
EQUIPMENT, ENGINE AND ENGINE COOLING
IN APRIL 2009 THE AIR CONDITIONER COMPRESSOR FAILED ON MY 2007 MAZDA CX-7. THERE WAS APPROXIMATELY 49,000 MILES ON THE CAR WHEN THIS HAPPENED. WE REPLACED THE COMPRESSOR WITH AN AFTERMARKET COMPRESSOR BECAUSE THE DEALER INDICATED IT WAS NOT IN WARRANTY. SOME TIME LATER WE RECEIVED A LETTER FROM MAZDA EXTENDING THE WARRANTY ON THE COMPRESSOR TO 60,000 MILES. IN THE LETTER MAZDA EXPLAINED THAT IF THE COMPRESSOR HAD ALREADY BEEN CHANGED THEY WOULD REIMBURSE US FOR THE CHARGES. THE PAPERWORK HAD BEEN MISPLACED AT THE TIME SO WE DID NOT CONTACT MAZDA FOR REIMBURSEMENT. IN DECEMBER 2010 MY DAUGHTER WAS DRIVING THE CAR IN DALLAS TEXAS WHEN SHE HEARD A NOISE COMING FROM UNDER THE HOOD. A BURNING SMELL STARTED COMING THROUGH THE VENTS, THEN SMOKE STARTED COMING INTO THE CAR, SHE HAD TO CROSS THREE LANES OF TRAFFIC TO GET OFF OF THE ROAD. THE CAR STOPPED RUNNING BEFORE SHE COULD GET OFF OF THE ROAD. A DRIVER STOPPED AND HELPED HER GET THE CAR OFF OF THE ROAD, LUCKILY NO ONE WAS INJURED. SHE CALLED ME AND TOLD ME WHAT HAPPENED, I CALLED FOR A WRECKER AND HAD THE CAR TOWED TO A MAZDA DEALERSHIP NEARBY. THE SERVICE MANAGER CALLED ME AND TOLD ME IT WOULD COST APPROXIMATELY $ 1,800.00 TO REPAIR THE CAR. HE ALSO TOLD ME THAT THE MILEAGE HAD EXCEEDED ITS LIMITS FOR WARRANTY. HE LATER CALLED AND SAID THAT WHEN THE BELT BROKE IT HAD DAMAGED THE PULLEY ON THE CRANKSHAFT AND THAT FOR THE CAR TO RUN PROPERLY IT WOULD ALSO NEED TO BE REPLACED. I CONTACTED THE CONSUMER DIVISION OF MAZDA AND WAS BASICALLY TOLD THERE WAS NOTHING THEY COULD DO, THEY EXTENDED THE WARRANTY TO 60,000 MILES AND THAT THE CAR HAD EXCEEDED ITS WARRANTY. IT IS NOT NORMAL FOR AC COMPRESSORS TO FAIL IN SUCH A SHORT TIME UNLESS THERE IS A DEFECT. MAZDA KNEW THIS THAT IS WHY THEY EXTENDED THE WARRANTY. MAZDA NEEDS TO RECALL THESE DEFECTIVE COMPRESSORS BEFORE SOMEONE IS SEVERELY INJURED OR KILLED IN A WRECK CAUSED BY THE COMPRESSOR LOCKING UP. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10378620January 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2008 MAZDA CX-7WITH 40,925 MILES. AM DISABLED, RETIRED MILITARY SO TO SAVE MONEY I PEFORM OWN OIL CHANGES APPROXIMATELY EVERY 5000 TO 7500 MILES DEPENDING ON DRIVING CONDITIONS. ALWAS NEED TO ADD OIL IN BETWEEN CHANGES THOUGH NO LEAK FOUND. WAS TOLD BY MAZDA SERVICE WITHIN FIRST 6 MONTHS OF OWNING THIS VEHICLES THAT THE TURBO GETS EXTREMELY HOT AND BURNS OFF OIL. JUST BEFORE MILEAGE STATED ABOVE, THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING AND ENGINE LOST POWER. NO OTHER INDICATIONS LEADING UP TO THIS. HANDHELDOBCD-II COMPUTER CHECK SHOWED CODE P0101 (MASS AIR FLOW SENSOR). CHECKED CX-7 ON-LINE FORUMS AND IN LESS THAN 1/2 AN HOUR FOUND OVER 25 COMPLAINTS (STOPPED SEARCHING AT THIS POINT) WITH SAME PROBLEM I HAVE. APPARENTLY THIS IS A COMMON PROBLEM AND THE OUTCOMES WERE SCARY. AS PER SEVERAL FORUMS, MAZDA TELLS CUSTOMERS, AS I WAS ALSO TOLD, THAT THE TURBO AND BEARINGS BAD, SAID SLUDGE IN ENGINE BREACHES WARRANTY DUE TO LACK OF MAINTENANCE PROOF AND DENIES TO HONOR WARRANTY. SAY CAR NEEDS A REBUILT OR NEW ENGINE AND TURBO INSTALLED AND I MUST PAY $7K - $9K FOR A REBUILT ENGINE. NOW OWE OVER $18K ON A CAR THAT SHOULD HAVE A RECALL DONE ON IT FOR THIS PROBLEM. SPOKE WIH MAZDA CUSTOMER ASSISTANCE AD THEY TOLD ME THAT THE DISTRICT SERVICE MANAGER'S (DSM) DECISION IS FINAL, AND NOTHING THEY CAN DO TO HELP ME. THEN ASKED MY DEALER FOR DSM PHONE NUMBER AND WAS TOLD THEY CAN'T LET ME HAVE IT, BUT SAID HE WAS GOING TO BE AT THEIR DEALERSHIP THAT DAY TO VERIFY ANOTHER WARRANTY CLAIM DENIAL AND THAT THEY WOULD HAVE HIM CALL ME. FILED ON-LINE COMPLAINT WITH BBB AND AM AWAIING INFO FROM THEM TO DISCUSS MEDIATION AND IF THAT FAILS ARBITRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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