Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11122130August 24, 2018
STEERING
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MESSAGES "POWER STEERING FAILURE" AND "ADVANCE TRACKING FAILURE" DISPLAYED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAGIC CITY FORD, 809 WILLIAMSON RD. NE, ROANOKE, VA) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122168August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT CALLED STEET-PONTE FORD LINCOLN AT 315-736-3381 (LOCATED AT 5074 NY-5A, YORKVILLE, NY 13495) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122216August 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED THREE DIFFERENT DEALERS, INCLUDING SCARSDALE FORD AT 914-472-9500 (LOCATED AT 887 CENTRAL PARK AVE, SCARSDALE, NY 10583). THE CONTACT WAS INFORMED BY ALL THREE DEALERS THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122011August 23, 2018
AIR BAGS
TAKATA RECALL--I RECEIVED NOTIFICATION OF NHTSA RECALL 16V-384 IN A LETTER FROM LINCOLN MOTOR COMPANY DATED JULY, 2016, WHICH STATED THAT I WOULD BE NOTIFIED WHEN PARTS WERE AVAILABLE FOR THE REPAIR. IN DECEMBER, 2017 A 2ND LETTER ARRIVED FROM LINCOLN ADVISING ME THAT I SHOULD NOT ALLOW ANYONE TO SIT IN THE FRONT ROW PASSENGER SEAT, AND THAT LINCOLN EXPECTED REMEDY PARTS TO BE AVAILABLE IN THE SPRING OF 2018. ON 6/11/18 A 3RD LETTER ARRIVED FROM LINCOLN DATED MAY,2018 ADVISING ME THAT PARTS ARE ANTICIPATED TO BE AVAILABLE DURING THE 2ND AND 3RD QUARTER OF 2018, AND THAT LINCOLN WOULD PAY UP TO $45 PER DAY FOR A RENTAL VEHICLE WHILE WAITING FOR PARTS. HOWEVER, $45 PER DAY WILL NOT COVER THE COST OF RENTING AN EQUIVALENT VEHICLE. A CALL TO LINCOLN INFORMED ME THAT THAT CAR RENTAL ALLOWANCE HAS BEEN INCREASED TO $55 PER DAY (WHICH WILL STILL NOT COVER THE COST OF RENTING AN EQUIVALENT VEHICLE. I LIVE IN SOUTH FLORIDA WHERE THE HOT HUMID CLIMATE PUTS MY CAR AT GREATER RISK. IN THE MORE THAN TWO YEARS SINCE THE FIRST RECALL NOTICE FORD AND LINCOLN HAVE CONTINUED TO BUILD AND SELL NEW VEHICLES (PRESUMABLY WITH SAFE PASSENGER AIR BAGS). IF THEY ARE ABLE TO INSTALL SAFE AIR BAGS IN NEW VEHICLES, THEY SHOULD BE ABLE TO USE THE SAME TECHNOLOGY AND PARTS TO REPAIR MY VEHICLE. ANYTHING NHTSA CAN DO TO EXPEDITE THE REPAIR OF MY VEHICLE WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121590August 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RIVERTOWN FORD (1680 WHITTLESEY RD, COLUMBUS, GA 31904, (706) 653-7420) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTRER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120999August 20, 2018
AIR BAGS
REF. PREVIOUS COMPLAINT NO. 11104176 - RECALLED SINCE JULY 2016. APRIL 1018 SUPPLIED RENTAL CAR - SAID MY AUTO COULD NOT BE DRIVEN UNTIL REPAIRED. I WANT MY CAR REPAIRED. SEEMS OVER 2 YEARS SHOULD BE ENOUGH TIME. I DON'T LIKE THE RENTAL - I WANT MY CAR BACK. OFFERED TO SELL TO THEM - BUT THEY WOULD RATHER WASTE MONEY ON RENTAL RATHER THAN SATISFY A CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121018August 20, 2018
SEAT BELTS
WHEN LETTING THE SEAT DOWN IT WONT GO BACK UP THE MIDDLE SEAT BELT RETRACT GETS ST STUCK IT HAS HAPPENED TWICE IT HAS BEEN A RECALL ON THIS BUT NOT ON MY VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120469August 16, 2018
EXTERIOR LIGHTING
MY 2012 LINCOLN MKZ HAS A TAIL LAMP THAT DOES NOT ILLUMINATE, AND THE BRAKE LIGHT IS NOT AS BRIGHT AS THE BRAKE LIGHT ON THE DRIVER'S SIDE. THE CAR HAS ABOUT 54,000 MILES. THE ENTIRE TAIL LAMP ASSEMBLY HAS TO BE REPLACED AT A COST OF $300-$400 WHEN IN THE PAST A $3 BULB WOULD BE THE FIX. 14M03 TAIL LAMP ASSEMBLY EXTENDED COVERAGE SHOULD INCLUDE ANY FORD TAIL LIGHT WITH THIS PROBLEM. IN THE PAST, REPLACING A BULB WOULD FIX THE PROBLEM, BUT THE MANUFACTURER NOW PRODUCES A CAR THAT PLACES AN UNFAIR COST BURDEN ON THE OWNER. THE DESIGN IS RIDICULOUS AND MAY CAUSE A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120105August 15, 2018
SERVICE BRAKES
BREAK PEDAL WILL GO TO THE FLOOR THIS ALWAYS HAPPENS WHEN DRIVING. BREAKS WILL WORK BUT VERY SCARY TO DRIVE. THIS HAS HAPPENED 3 TIMES IN THE LAST YEAR. IT WAS TAKEN TO THE DEALER EACH TIME WITH NO RESOLVE. ALL BREAK, TRACTION CONTROL, EMG BRAKES LIGHTS CAME ON DEALER SAID ITS A HYDROLIC CONTROL UNIT $1500.00. ANOTHER REPAIR STATION HOOKED IT UP AND IT CAME BACK WITH A B1342, OCCUPANT SYSTEM MODULE. I HAD JUST HAD THE AIR BAG FIXED DUE TO RECALL. I WAS TOLD THIS OCCUPANT MODULE WILL CONTROL/MALFUNCTION OTHER AREAS OF THE AUTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120208August 15, 2018
AIR BAGS
I PURCHASED THIS AUTO USED FROM A DEALER LOT. I DO NOT KNOW IF THE RECALL FOR THE REFERENCED AUTO WAS CORRECTED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120211August 15, 2018
VEHICLE SPEED CONTROL
I PURCHASED THIS VEHICLE USED IN 2014FROM A FORD LINCOLN, MERCURY DEALERSHIP. I AM NOW ATTEMPTING, THROUGH DISCOVERY, TO DETERMINE IF THIS VEHICLE VIA ITS VIN# HAS ANY RECALLS AGAINST IT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119922August 14, 2018
STRUCTURE:BODY
INTERIOR DRIVER DOOR HANDLE NO LONGER SITS FLUSH WITH BODY. PERIODICALLY THE DOOR DOES NOT SHUT PROPERLY . I NOTICED A RECALL ON THAT PART. WHEN ASKED GRIDLEY FORD SERVICE (DWAYNE) HE EMPHASIZED ON YOUR WEB POSTING IT SAYS CERTAIN VEHICLES AND IS NOT ONE OF 'THOSE' . I ASKED THAT SINCE IT IS DISPLAYING SAME PROBLEM ADDRESSED HOW IS MY CAR NOT COVERED. HE PULLED UP A PRINTOUT THAT SHOWS MY VEHICLE AND THE RECALL IS NOT LISTED. I ASKED HIM IF THERE IS ANYONE HE CAN CALL TO ADVOCATE FOR MY VEHICLE AND HE SAID HE DOESN'T CALL ANYBODY FOR THAT. I WAS TOLD REPAIR COST WAS $200. I LEFT THERE CONFUSED AND ANGRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119284August 11, 2018
SEAT BELTS
I WAS IN ABOUT A 25MPH FRONTAL COLLISION. I WENT THROUGH 3 AIR BAGS WHICH LEFT ONLY THE SEAT BELTS TO STOP ME. THE UPPER LEFT (DRIVER'S SIDE) OF THE BELT SNAPPED OFF BONE FROM MY CERVICALSPINE AND ALSO NARROWED A PLACE WHERE A MAJOR LEFT SIDE NERVE COMES OUT, LEAVING ME NEARLY PARALIED ON MY LEFT SIDE. ALL I HAVE IS A COPY OF AN MRI TAKEN IN A HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11119286August 11, 2018
SEAT BELTS
I HAD A FRONT END COLLISION. MY HEAD WENT THROUGH 3 AIR BAGS AT THE CORNERS. THE SEAT BELT STOPPED ME AND FOR WHATEVER REASON, THE RIGHT LOWER BUCKLE DAMAGED MY HIP JOINT TO THE POINT WHERE I CAN NO LONGER WALK BECAUSE OF PAIN WHEN APPLYING DOWNWARD AND SOMETIMES UPWARD MOVEMENT. THIS WAS ALL BECAUSE OF 1 ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11118927August 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD MEMPHIS, 2515 MT MORIAH RD, MEMPHIS, TN 38115, (901)-209-1259) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118991August 10, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (UNIVERSITY FORD NORTH, 5331 N ROXBORO RD, DURHAM, NC 27712, (919) 536-3673) WHERE THE CONTACT WAS ADVISED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118447August 8, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I CURRENTLY HAVE A RENTAL CAR BECAUSE OF THE "TAKATA RECALL", BUT THE MAIN ISSUE IS THE TRACTION CONTROL FUNCTION. THE ADJUSTMENTS MADE WHEN TRACTION CONTROL IS ON, DURING PERIODS OF RAIN HAVE ALMOST CAUSE 3 COLLISIONS I THINK OF. ITS NOT LIKE A LOSS OF POWER STEERING, BUT AN OVERCOMPENSATION. IT FEELS READY TO HYDROPLANE WHEN EVER THERE IS HEAVY RAIN. I HAVE ALSO REPLACED ALL FOUR WHEELS AND IT MAKES NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118479August 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HALLMARK FORD, 921 MISSISSIPPI 6, BATESVILLE, MS 38606, (662) 563-7684) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PARTS WERE BEING SHIPPED TO THE DEALERS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115878August 6, 2018
SERVICE BRAKES
OUR ABS ACTIVATED ON ICE/SNOW. NOW, MUST PUSH THE BRAKE PEDAL TO THE FLOOR TO GET THE CAR TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115642August 3, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
THERE IS AN ONGOING PROBLEM WITH THE DASHBOARD BUBBLING. THE PADDED VINYL COVERING SEPARATES FROM THE UNDERLYING HARD SURFACE. AS A RESULT THE DEFROSTER GRILL SEPARATES FROM THE OPENING. THIS RENDERS THE DEFROSTER SUSPECT AND IF NOT INOPERABLE. THE RESULTS IT THE VEHICLE DEFROSTER WILL NOT CLEAR THE WINDSHIELD OF FROST OR CONDENSATION CREATING A SEVERE VISIBILITY ISSUE. THE VEHICLE THEN BECOMES UNSAFE TO DRIVE TO IT'S OCCUPANTS AND TO OTHER VEHICLES ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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