Kia Telluride Complaints

2,086 consumer complaints on file.

#11636627January 17, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When active cruise control is active the forward collection activates when their are shades and sun breaks in the road. Also when cruise control is activated, the forward colition should slow down and or stop the vehicle whne it approuches a vehicle in front of it. Often when approuching a stoped car etc infront or foward of the telluride it does not break or slow down, it acts as if their are no obsticials in front of it. I have brought the vehicle to dealer when it had less than 3000 miles for this issue and will be bringing it back again on 1/28/2025 for this reacuring issue. Just today 1/17/25 it happened 7 times within a 5 mile travel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636459January 17, 2025
VISIBILITY/WIPER
A rock (a small one) was kicked up on my window by a passenger truck that was traveling in front of me that was going on to the shoulder of the road to make a turn into a parking lot. I went into the store and came back outside to see that a Crack formed in my window. I continued on my way to work, worked my 12 hour shift and then came outside to a bigger Crack in my window. While I was driving home from work the following morning the Crack actively spread further in a U shape WHILE I WAS DRIVING DOWN THE HIGHWAY. In no way should a small rock hit my windshield and in less than 15 minutes a Crack appears that only gets bigger and eventually spreads across the ENTIRE WINDSHIELD in less than 24 hours. I've never in my life seen something like this. I've driven cars for years with a chip in the windshield that never progressed or if it DID progress it was a MINIMAL Crack, nothing at all like this. This is insanity. It makes me question the safety of the windshield in general. Is the glass going to break while I'm driving down the highway?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636434January 17, 2025
UNKNOWN OR OTHER
The trim is coming off on my vehicle and before it comes off while driving and impacting another vehicle like someone else has reported on a community board I took it in to be replaced. I drive a lot but I'm lucky I'm still under 36k but this will only address the 2 pieces that are currently coming off. My concern is after 36k the rest will fall off and while driving so not only will it not be covered but it could impact other drivers if it flies off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636399January 16, 2025
STRUCTURE:BODY
While driving at interstate speeds the sunroof window shattered outward. This was not the result of a rock or flying ice event as no other cars where near by at the time. I have found that many others have experienced this issue and Kia refuses to cover the repairs even though it appears to be an issue with Kia Telluride sunroofs. If the sun shade had been open at the time both me and my 12 year old son would have been covered with glass and this could have caused a high speed accident from the glass and the sound of the explosion. Kia needs to address this issue but our request for compensation has been denied. Also Kia refused to provide documentation of this denial as it was in an email from the local dealer to Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635839January 14, 2025
STRUCTURE:BODY:ROOF AND PILLARS
I am the owner of a 2020 Kia Telluride with less than 60,000 miles, and I am experiencing a significant issue with the paint peeling off the top of my vehicle. The car is always parked in a garage and only used for routine school pick-ups, with no incidents or accidents that could explain the peeling paint. After researching, I have discovered that this issue is a recurring problem for many Kia vehicles with the Snow White Pearl paint color. It is evident that this is a result of defective paint, and I am outraged that I am being quoted $3,500 to fix an issue caused by Kia’s faulty materials. The peeling has spread to two different areas and worsens daily, further devaluing my vehicle through no fault of my own. Given the widespread reports of this issue and ongoing discussions of a potential class action lawsuit, I urge Kia to address this problem immediately and take responsibility for the defective paint. I strongly believe this should be treated as a recall and that Kia should cover the cost of repairs. Please respond promptly with a resolution, as this is unacceptable for a vehicle of this age and mileage. I expect Kia to stand by the quality of its products and address this issue without further financial burden on your customers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635856January 14, 2025
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
Recall repairs done at original dealership(bought new). Passenger seat components that were repaired started an electrical fire under the passenger seat while vehicle was driving. There was a horrible smell inside the car and coming thru the air vents so I turned the ac off and smoke started billowing from under the seat. Immediately pulled over and removed children from car. Vehicle is available. Incident happened with 1 adult 3 kids in car driving. Dealership towed from side of road and kept in service for 54 days(rental provided) and returned with over 1600 new miles on it with no usage of the vehicle told to me and now the affected seat is not connected into the electrical system of the vehicle. Manufacturer did not choose to inspect. No warnings prior.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11635698January 13, 2025
UNKNOWN OR OTHER
While driving the vehicle, the sunroof spontaneously shattered upwards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635547January 12, 2025
VISIBILITY/WIPER
Found crack in windshield while parked in garage, approximately 8 inches long on passenger side about 6" up from bottom of glass starting at the A pillar. Crack doubled in size by following day. There was no impact, it just cracked in a single line horizontal to the middle of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635453January 11, 2025
STRUCTURE:BODY
Paint is delaminating from top and hood of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635390January 11, 2025
UNKNOWN OR OTHER
Fixed rear skylight exploded
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635247January 10, 2025
EXTERIOR LIGHTING
The contact owns a 2020 Kia Telluride. The contact received notification of NHTSA Campaign Number: 24V148000( EXTERIOR LIGHTING) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635241January 10, 2025
ELECTRICAL SYSTEM
My infotainment/navigation system has failed before the 4 year anniversary of my car 1/13/21. The screen freezes with larger vertical magenta colored blocks in the foreground with an olive green and brown background. Sometimes the screen is completely black. The color on the screen often oscillates between blue and regular functionality. When the system temporarily worked, I updated the software. Yet updating the software did not correct the chronic, safety issues with the screen. This very flawed Kia Telluride 2021 infotainment system presents a real safety hazard to every driver who has purchased this car. Today I am in Capitol Kia replacing a 3 year old infotainment system on my own dime. I counted there should be a class action suit and a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635067January 9, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
While driving approximately 40mph down straight roadway without anything around, the vehicle has unexpectedly slammed on the brakes. This has happened four times to date (11/13/24 - 12/25/24). During two of the instance's lights flashed on the dashboard and indicated the front right corner sensor of vehicle. During the other two occurrences, lights flashed on the dashboard and indicated the sensor at the rear right corner of vehicle, even though the vehicle was again traveling forward at approx. 40mph. In each case the brakes were unexpectedly applied very hard for several seconds before returning to normal. There were no other vehicles around and no dirt or other obstructions to the sensors. Vehicle was brought into dealer for diagnostics and was told they could not duplicate the concern. I asked the dealership to contact Kia for support and they refused. I then contacted Kia directly asking for assistance in getting this resolved. They responded that they rely on diagnostics from the dealership and only if the dealership can duplicate the issue will anything be done. This is an extremely dangerous drivability issue of which the dealer agrees. But since they have not witnessed it firsthand, no further action is being taken to attempt to find and/or replace whatever part is malfunctioning. In searching the NHTSA website, I see several complaints where individuals have experienced strikingly similar complaints (NHTSA # 11538285, 11485486, 11457515, 11457281, 11589381) with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634875January 8, 2025
AIR BAGS, SEAT BELTS
I was rear ended at a high rate of speed, causing me to fly down a 15 foot embankment, where I sideswiped a telephone pole. The latter causing damage to the passenger side front quarter panel. The airbag did not deploy after either impact, nor did the seatbelt stop me from hitting the steering wheel multiple times.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11634825January 8, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY/WIPER
My Wife was driving 37mph in town at 1:40pm on a 31* afternoon. When she hears an apparent "gunshot", it was not a gunshot. Her forward sunroof had exploded. She had the sunshade closed thankfully so she did not get hit with any glass. Her vehicle was not hit by anything. The glass looks like it was forced from the inside, blowing the glass outwards. We took her vehicle to our local dealership. They vacuumed up the glass shards, and then taped the remaining glass on both sides, and also covered the roof until repairs can be made. Dealership is filing for warranty, but awaiting approval.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634446January 6, 2025
ENGINE
Upon braking the vehicle would run rough and the engine would shut off completely. This was first noticed when my wife was turning into our driveway and turning across traffic. She was heading westbound and slowed down to take a left(northbound) into our driveway. Upon braking the engine started to run rough & as she accelerated to turn into the drive, the engine shut off completely. This left her stranded turned perpendicular to oncoming traffic. The oncoming traffic narrowly avoided an accident and left my wife shaken from the incident. I brought it into the dealer where after multiple days of investigating found the vehicle was 4.9l of oil low. There was no indication of low oil in the engine; no indicator light or sounding of low oil, prior to complete engine shut down. The dealership stated when the vehicle shut off, the low oil light would then turn on. This is possible as when it had shut off on me while bringing it to the dealer, there were 4-5 lights that would turn on when the vehicle shut off. The dealership performed an oil change, which it was near to the mileage for needing an oil change anyways. Since this was completed we have not had any issues since. I am working with the dealership currently on why the vehicle is consuming so much oil, but my main concern is there was no warning or indication before the vehicle shut off while in normal driving conditions. I called Kia service and the dealership today and they stated the light should come on when there is less than .5 qrts of oil left in the engine. They believe I did not reach the threshold for the light to come on, but again my concern is the only first indication of low oil should not be my vehicle shutting off in an unsafe condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634358January 6, 2025
STRUCTURE
The contact owns a 2024 Kia Telluride. The contact stated that all four windows' exterior B-pillar trims had detached. The vehicle was taken to the dealer, where it was determined that the B-pillars needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed being aware of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634162January 5, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
The dashboard will turn black while driving. It will reset after disconnecting the battery, but it will do the same thing a few days later. Also, with cruise control, the car will suddenly slow down on the highway when no vehicles are in front of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634123January 4, 2025
STRUCTURE:BODY
In November 2024, the sunroof mechanism failed in a crooked, partially open position and would no longer move. The motor operated, but there was a grinding noise and no movement of the sunroof. I had to return from North Carolina to Alabama in the rain with a partially open sunroof. The service department at Bramlett Kia in Decatur, Alabama, confirmed the sunroof mechanism has to be replaced. The service technician said the electrical cable to the sunroof was caught in the mechanism. Parts were ordered and took several weeks to be shipped. The sunroof is to be repaired next week. This is obviously a defective design and could lead to safety issues if the sunroof were to become detached while the vehicle is moving. My sunroof has stayed in place but the mechanism is bent on both sides and loose in one corner. I don't know if the sunroof is still being held safely by the mechanism. Parts invoice ($2907) is attached. Labor is estimated at $1000 but I do not yet have the invoice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633368December 31, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving with my speed control set at 35 to 45 mph, I will sporadically and without warning get a forward collision warning, and the car brakes. When this occurs, there is absolutely nothing around that should cause this warning.The warning occurs for no reason at all. I took the car to my Kia dealership and also provided them with videos taken at two different times. They kept my car for seven weeks and just returned it to me having done nothing to fix the problem. The reason stated was that the Kia engineers felt that they needed to have the dealer reproduce the problem. Because it is sporadic one, the dealer was not able to reproduce the problem. However, the dealer did acknowledge that I had a problem, but said there was nothing more they could do. The danger is that if someone is following you closely behind and all of a sudden you get this forward collision warning that breaks the car, the car behind has to break suddenly in order to avoid a rear end collision. I have researched online and find that there are other owners of this same car that have had the same problem. I found only one instance where Kia accepted the videos as evidence of the problem, and apparently gave the dealer instructions that when accomplished, seem to have fixed the problem. I have tried to include several videos of these incidents but can’t figure out how to send them to you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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