Kia Soul Complaints

5,626 consumer complaints on file.

#10380667February 2, 2011
VEHICLE SPEED CONTROL
FACTORY CRUISE CONTROL WAS IN USE AT APPROXIMATELY 45 MPH. WHEN THE BRAKE WAS APPLIED, THE CRUISE CONTROL DID NOT DISENGAGE. INSTEAD THE ENGINE RACED IN AN ATTEMPT TO MAINTAIN THE CAR SPEED AT 45 MPH. I TESTED THE CRUISE CONTROL THE NEXT DAY 2 TIMES AT DIFFERENT SPEEDS AND EACH TIME THE CRUISE CONTROL WOULD NOT DISENGAGE WITH APPLICATION OF THE BRAKE. IT DID DISENGAGE EACH TIME WHEN THE CRUISE CONTROL ON/OFF SWITCH WAS DEPRESSED. THE CRUISE CONTROL HAS WORKED WITHOUT ANY PROBLEMS PRIOR TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376831January 16, 2011
AIR BAGS:SIDE/WINDOW
09/09/2010 I WAS T-BONED IN A 2010 KIA SOUL WITH 1822 MILES ON THE ODOMETER. THE CAR THAT HIT ME WAS A MURANO GOING 45 MPH. THE IMPACT WAS ON THE DRIVER SIDE QUARTER PANEL AND DRIVER DOOR. I SUSTAINED A CONCUSSION FROM HITTING THE DRIVER SIDE WINDOW AND SOME SPECTACULAR BRUISING ON MY LEFT ARM AND SHOULDER. NOT ONE OF THE SIX AIRBAGS DEPLOYED. I PURCHASED THIS CAR BECAUSE OF THE SAFETY RATING AND THE NUMBER OF AIRBAGS. TODAY 01/16/2011 THE CAR IS STILL IN THE SHOP. REPAIRS HAVE BEEN A NIGHTMARE. THE FRONT DRIVER SIDE WHEEL WAS BENT PARALLEL TO THE GROUND. I AM NOT A HAPPY CAMPER. *LN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10372288December 23, 2010
STEERING
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL BECAME STUCK IN THE TURNING POSITION AND THE VEHICLE STALLED. THE CONTACT TURNED THE VEHICLE BACK ON AND WAS ABLE TO DRIVE NORMALLY. THE FAILURE WOULD CONTINUE TO OCCUR INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN COULD NOT DIAGNOSE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD WORK SOMETHING OUT AS LONG AS THE CONTACT DOES NOT INVOLVE A LAWYER. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369845December 9, 2010
PARKING BRAKE
I AM THE OWNER OF A 2010 SOUL. THE CAR ROLLED DOWN A HILL IN 1ST GEAR WITH THE EMERGENCY BRAKE ON TWICE, THE 2ND TIME INTO A RIVER. NOW EVERY TIME IT IS DAMP OR COLD THE EMERGENCY BRAKE STICKS [STAYS ON WHEN THE LEVER IS DISENGAGED] AND I END UP DRIVING WITH THE BRAKE ON. THE ENTIRE CAR SHAKES UNTIL THE BRAKE LETS GO. I HAVE HAD THE CAR LOOKED AT BY MY LOCAL DEALER TWICE AND THEY HAVE DONE NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369233December 5, 2010
VISIBILITY
WINDSHIELD CRACKED AT BASE OF WINDOW COVERED BY THE WIPER NOT WHERE A ROCK COULD ACCESS IT. THE CRACK HAS SINCE SPREAD ACROSS THE ENTIRE SURFACE OF THE WINDOW. THIS HAPPENED IN MARCH OF 2010 AFTER HAVING THE CAR FOR 4 MONTHS. I AM UNWILLING TO FIX DUE TO THE OTHER COMPLAINTS. THIS SHOULD BE RECALLED AND REPLACED WITH AMERICAN GLASS THAT IS NOT SO SOFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368461December 1, 2010
STEERING, STRUCTURE:BODY:DOOR
ALL INTERIOR DOORS ARE NICKED AND SCRATCHED ESPECIALLY THE FRONT DOORS. THE INTERIOR OF MY CAR LOOKS LIKE A TEN YEAR OLD CAR AND THIS IS A 2010 SOUL. CALLED KIA MANY TIMES AND THEY JUST CONTINUE TO TELL ME THEY ARE WORKING ON IT. I HAVE HAD MY CAR FOR A YEAR AND A HALF ALREADY! I WANT THE PANELS REPLACED WITH A HIGHER QUALITY PRODUCT. ALSO HAVE NOTICED WHEN I DRIVE ON ROUGH ROAD OR HIT BUMPS OR HOLES THE CAR SEEMS TO LOOSE CONTROL A BIT. LIKE IT SKIPS ACROSS THE ROAD AND I CAN'T STOP IT. I CAN'T SEEM TO STEER IT FOR THAT BRIEF SECOND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365829November 15, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED FORWARD UNTIL THE CONTACT APPLIED THE BRAKES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THIS FAILURE OCCURRED INTERMITTENTLY IN THE PAST. THE FAILURE AND CURRENT MILEAGE WAS 4,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365637November 14, 2010
VISIBILITY
ROCK BARELY TAPS WINDSHIELD CAUSING DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362432October 26, 2010
STEERING
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 10 -15 MPH AND MAKING A LEFT TURN THE FRONT WHEELS WOULD NOT STRAIGHTEN WHICH CAUSED THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. THE LEFT SIDE OF HER VEHICLE WAS DAMAGED. ONE PASSENGER SUSTAINED INJURIES TO HER HAND. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. SHE WAS UNABLE TO PROVIDE A VIN. THE FAILURE AND CURRENT MILEAGES WERE 2200.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10362292October 25, 2010
STRUCTURE:BODY, TIRES:SIDEWALL
KIA SOUL 2010 PURCHASED IN MARCH 2010. THE CLIPS TO MY FRONT BUMPER HAVE ALL BROKEN AND IT WAS GLUED ON SO IT WILL STAY ON UNTIL OUR MECHANIC PUT BOLTS TO HOLD IT BETTER. DEALERSHIP WOULD NOT FIX IT SINCE THEY STATED I WAS IN AN ACCIDENT, BUT I WAS NOT IN ONE. THE BUMPER STARTED FALLING OFF BEFORE 10,000 MILES. THERE ARE NO DENTS OR DINGS IN THE FRONT BUMPER AREA. THE ANTI-LOCK BRAKES LOCKED UP AFTER I HAD BY FOOT ON THE BRAKES FOR AN EXTENDED AMOUNT OF TIME. THIS HAPPENED AT ABOUT 11K MILES. THE TRANSMISSION DOES NOT ALWAYS SHIFT WHEN IT SHOULD. THE BRAKE RELAY WAS FIXED BY THE DEALERSHIP. THE BRAKES DID HAVE A SMALL FIRE WHEN I MOVED IT NOT REALIZING IT WAS THE BRAKES. I ASSUMED THE TRANSMISSION WAS GOING DUE TO OTHER ISSUES WE WERE HAVING WITH THE VEHICLE. THE SIDE WALL OF MY TIRE (NEXEN) HAD A HUGE HOLE AFTER THEY BLEW AT ABOUT 7500 MILES. THE DEALERSHIP DID NOT BALANCE OR ALIGN MY CAR PROPERLY. I ALSO HAVE BEEN TOLD THAT THEY ARE TO HURRY OIL CHANGES AND OTHER REPAIRS BY NOT COMPLETING ALL THE PROPER CHECKS BECAUSE THERE IS NOT ENOUGH MECHANICS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10359951October 11, 2010
INTERIOR LIGHTING
I HAD MY 2010 KIA SOUL PARKED IN MY GARAGE AFTER ARRIVING HOME WITH IT ON 9/1/10, AT ABOUT 715 PM. AT 8 PM, MY DAUGHTER NOTICED SMOKE AND WE FOUND IT WAS THE GARAGE WAS ON FIRE. THE FIRE COMPLETELY DESTROYED BOTH OF MY CARS, MY GARAGE AND MY HOUSE AND EVERYTHING IN IT. THE INVESTIGATION FOUND IT WAS THE KIA THAT STARTED ON FIRE. ON 9/1/10, KIA CAME OUT WITH A RECALL ON THE SPEAKER LIGHTS THAT ARE PRONE TO START A FIRE. KIA SAYS MY CAR WAS NOT INVOLVED IN THAT RECALL, BUT IT DID START ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10352853August 30, 2010
INTERIOR LIGHTING
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING 10 MPH, THE LED LIGHTS INSIDE THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO PULL OVER AND THE FIRE DEPARTMENT WAS CONTACTED AND DISCONNECTED THE BATTERY . THERE WERE DAMAGES TO THE INSIDE DOOR PANEL AND SPEAKERS. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP WHERE THE DIAGNOSIS STATED THAT THE LIGHT HARNESS WIRES MELTED. THERE WERE REPAIRS TO THE HARNESS AND THEY REPLACED THE LIGHTS UNDER THE WARRANTY. THE FAILURE AND THE CURRENT MILEAGES WERE 600. UPDATED 12/7/10/ *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10351526August 24, 2010
ENGINE AND ENGINE COOLING, STRUCTURE
THE 2010 SOUL HAD A MAJOR FAILURE WHEN IT IMPACTED A TREE AT 10 MPH. THERE WERE NO LEAKING FLUIDS, SIGNS OF SMOKE OR FIRE. THE VEHICLE CAUGHT FIRE ROUGHLY 15 MINUTES LATER AND BURNED TOTALLY UP BEFORE FIRE CREWS COULD GET THERE TO PUT IT OUT. THE ORIGIN OF THE FIRE WAS BETWEEN THE ENGINE AND THE FIRE WALL. I FEEL AS THOUGH THE SAFETY BUMPERS THAT ARE REQUIRED BY LAW TO WORK BELLOW THE 15 MPH CONSTRAINT ARE UNDER DESIGNED. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10351369August 23, 2010
ELECTRICAL SYSTEM
I PURCHASED A 2010 KIA SOUL, AND 8 DAYS LATER SMOKE STARTED COMING OUT OF THE PASSENGER SIDE DOOR PANEL, DOOR LOCK, AND WINDOW. THE CAR WAS TOWED TO THE CLOSEST DEALERSHIP AND THEY TOLD ME THAT IT WAS THE WINDOW MOTOR. THE WINDOW MOTOR WAS UNPLUGGED AND I WAS ALLOWED TO DRIVE IT HOME. THE DEALER SAID THE MOTOR WOULD COME IN THE FOLLOWING DAY BUT I COULD DRIVE IT UNTIL THEN. I DROVE APPROX. 1 MILE DOWN THE ROAD AND SMOKE STARTING POURING OUT OF THE PASSENGER SIDE DOOR PANEL AGAIN. I WAS ABLE TO PULL THE CAR OVER IN A PARKING LOT AND THE SPEAKERS CAUGHT FIRE. THE WHOLE SIDE DOOR PANEL, SPEAKERS, AND CARPET MELTED/FIRE DAMAGE. IT'S BEEN 4 WEEKS AND I AM STILL DRIVING A RENTAL CAR. KIA CORPORATE HAS BEEN CONTACTED AND OFFERED OPTIONS IN REPLACEMENT/COMPENSATION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10350741August 20, 2010
SEAT BELTS
I PURCHASE A 2010 KIA SOUL ! ON 12/31/2009. SOON AFTER I NOTICES HOW EASILY THE PILLARS AND PARTS OF THE DOOR PANEL BECAME SCRATCHED AND NICKED BUT THE SEAT BELT. REPORT IT TO KIA USA AND WAS ISSUED A KIA CONSUMER # K1695129 AND WAS INFORMED THAT A FIX WOULD BE COMING IN APRIL THEN IN JUNE. I HAVE HEARD NOTHING FROM KIA SINCE. THE PLASTIC IS VERY SOFT AND CAN EVEN BE DAMAGED BY A FINGER NAIL. I WOULD LIKE THIS SUB-STANDARD PLASTIC TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350743August 20, 2010
STRUCTURE
I PURCHASED A 2010 KIA SOUL ! ON 12/31/2009 AND WITHIN 2 MONTHS I NOTICED 10 -12 PAINT CHIPS ON THE FRONT AND HOOD OF THE CAR. I DRIVE IN A CITY THAT ONLY SEE SOME SNOW AND SOME SALTED. SALTED ROADS SHOULD OF NOT CAUSED THIS MUCH PAINT CHIPPING. I ADDED A PAINT PROTECTION FILM TO THE FRONT OF THE CAR AT A COST OF $587 TO PROTECT MY INVESTMENT. LATER I LEARNED THAT THIS IS A PROBLEM WITH THIS MODEL. CONTACTED KIA CONSUMER AFFAIRS ABOUT THE ISSUE TO AND ASKED TO REGISTER THE COMPLIANT, THEY STATED THEY HAVE NEVER HEARD OF THE ISSUE. I ASKED THEM TO HELP OVER THE COST OF THE PROTECTION SYSTEM, THEY STATED THEY WOULD ONLY DO THAT IF THE DEALER INSTALLED IT, WHICH MY WAS NOT. I WOULD LIKE TO SEE THAT THE PAINT ISSUE IS CORRECTED AND CONPENSATED FOR THE COST I SPENT ON THE PROTECTION FILM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350840August 20, 2010
STRUCTURE
I HAVE 2010 KIA SOUL THAT I BOUGHT IN APRIL 2009. THE PROBLEM IS THAT IN THE INTERIOR IS VERY EASILY DAMAGED. THE INTERIOR PLASTIC IS OF LOW ENOUGH QUALITY THAT WHEN GETTING IN AND OUT OF THE CAR ONE'S FINGERNAILS CAN CAUSE A SCRATCH. I TAKE CARE OF ALL MY VEHICLES AND ARMOR ALL THE INTERIORS REGULARLY, BUT EVEN THOUGH THE INTERIOR LOOKS LIKE A 20 YEAR OLD CAR. I ALREADY CONTACTED KIA 8 MONTHS AGO AND THEY TOLD ME I WOULD HEAR BACK FROM THEM WITH A SOLUTION FOR THE FIRST RUN SHOULD INTERIOR PROBLEM IN Q1 2010. I HAVE CONTACTED THEM MANY TIMES SINCE THEN AND ALL I HAVE GOTTEN BACK IS THAT THEY HAVE RECEIVED MY COMPLAINT AND ARE WORKING ON A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350540August 19, 2010
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT TEMPORARILY RENTED A 2010 KIA SOUL. THE CONTACT STATED THAT THE BRAKE PEDAL WAS ABNORMALLY SMALL AND HIGH, MAKING IT DIFFICULT FOR THE CONTACT TO DEPRESS THE BRAKE PEDAL WHEN ATTEMPTING TO REVERSE. THE CONTACT STATED THE DESIGN OF THE PEAL CAUSED DANGEROUS DRIVING SITUATIONS BECAUSE HE WOULD HAVE TO LOOK AWAY FROM THE ROADWAY AND LOCATE THE PEDAL. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350015August 17, 2010
STEERING
TL* THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 15-20 MPH OFF FROM A SIDE STREET, THE CONTACT APPLIED THE ACCELERATOR AND THE STEERING WHEEL BEGAN TO PULL AWAY FROM HIM. HE STATED THAT HE HAD TO HOLD ON TO THE STEERING WHEEL EXTREMELY HARD TO MAINTAIN CONTROL OF THE VEHICLE. THE FAILURE WOULD ONLY OCCUR WHEN ATTEMPTING A TURN AND SIMULTANEOUSLY ACCELERATING. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER OR LOCAL MECHANIC FOR A DIAGNOSIS OF THE FAILURE. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350108August 17, 2010
STEERING
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 45 MPH DURING RAINY WEATHER. THE VEHICLE SUDDENLY BEGAN TO ABNORMALLY VEER OFF THE ROAD TO THE RIGHT. THE DRIVER CRASHED INTO A TREE. THE DRIVER WAS INJURED. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 700.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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