Kia Soul Complaints

5,626 consumer complaints on file.

#10349524August 16, 2010
AIR BAGS:FRONTAL
2010 KIA SOUL TRAVELING SOUTH ON SC HIGHWAY 905 AT 9:45PM., RURAL HIGHWAY WHEN A VEHICLE PULLED IN FRONT FROM A RIGHT SIDE DIRT ACCESS ROAD. THERE WAS A FRONT END CRASH TO THE KIA SOUL RESULTING IN TOTAL DAMAGE FRONT THE FRONT BUMPER TO THE FRONT DASH BOARD AREA. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE COULD NOT BE DRIVEN AND WAS TOWED. THE SOUTH CAROLINA HIGHWAY PATROL RESPONDED TO THE SCENE AND A REPORT WAS TAKEN. UPDATED IVOQ PICTURES RECEIVED. 08/2/710 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10349737August 16, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
BRAND NEW KIA SOUL 2010 - LESS THAN 500 MILES. ELECTRICAL FIRE IN THE DOOR PANEL WHILE DRIVING. TOWED TO DEALER, WHO REPLACED DOOR PANEL. LED LIGHT TRANSMITTER IN SPEAKERS SHORTED AND MELTED PLASTIC INSIDE DOOR. RESPONSE FROM KIA (ADVISED BY DEALER) WAS "DON'T LEAVE THE SPEAKER LIGHTS IN ON POSITION. ONLY USE THEM WHEN YOU NEED THEM." THIS WAS THE SECOND SAME INCIDENT THAT THE DEALER HAD THAT WEEK. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10349744August 16, 2010
STRUCTURE
THE INSIDE DOOR PANELS ON BOTH SIDES OF THE CAR ARE FULL OF SCRATCHES. THE PLASTIC PANELS SCRATCH TOO EASILY EVEN WITH EXTRA CAREFUL USE, THE PANELS LOOK LIKE THEY ARE 10 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348011August 8, 2010
STRUCTURE
DEEP SCRATCHES TO PILLARS, DOORS, GLOVE BOX, DASH BOARD AND CENTER CONSOLE DUE TO THE MATERIAL USED IN THE MANUFACTURING OF THE VEHICLES INTERIOR. AT 3000 I BEGAN LETTING MY DEALERSHIP KNOW, THEY SAID THEY HAD NO IDEA, KIA AMERICA INSISTS THEY LET ALL THE DEALERSHIPS KNOW OF THE DEFECT. KIA AMERICA WILL NOT SUBMIT ANYTHING IN WRITING, THEY ONLY GIVE A REFERENCE NUMBER AND SAY THEY ARE WORKING ON THE PROBLEM. THEY HAVE WORKING ON A SOLUTION FOR CLOSE TO TWO YEARS, ENOUGH IS ENOUGH. I CAN'T SELL OR TRADE MY CAR IN BECAUSE I HAVE SUFFERED SUCH A LOSS DUE TO THE DEPRECIATION OF MARKET VALUE. MY INTERIOR LOOKS LIKE IT IS 10 YEARS OLD, I NOTICED THE ISSUE AT 1000MILES AND NOW HAVE 9000MILES AND STILL NO WORD FROM KIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348052August 8, 2010
STRUCTURE
2010 KIA SOUL SPECIAL EDITION NUMBER ONE: ALL 4 PASSENGER DOORS HAVE MULTIPLE NICKS AND SCRATCHES ON THEIR INTERIOR, ESPECIALLY THE FRONT DOORS. THE SEATBELTS SCRATCH THE DOORS. THE PLASTIC INNER DOORS ARE TOO SOFT AND MAR TOO EASILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347911August 7, 2010
STRUCTURE
THE INTERIOR PANELS ARE EASILY SCRATCHED AND THE CAR LOOK LIKE IT IS TEN YEARS OLD AND IT IS BARELY A YEAR OLD. IT HAS AFFECTED THE VALUE AS I WAS TOLD BY A SEPARATE DEALER THAT THE INTERIOR LOOKS "HORRIBLE" I NOTIFIED KIA AND THEY SAID A "FIX" WOULD BE AVAILABLE IN TWO MONTHS AND ALMOST A YEAR LATER KIA HAS NOT FIXED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347764August 6, 2010
STRUCTURE
DOOR SKINS AND PILLARS SCRATCH TOO EASILY. MAJOR SOURCE OF DEEP SCRATCHES IS DUE TO THE MERE TOUCHING OF THE SEAT BELT BEING RETRACTED. OTHER SCRATCHES CAN BE CAUSED BY TOUCHING THESE INTERIOR PARTS. THESE PLASTIC PARTS ARE INFERIOR AND DEFECTIVE AND SHOULD BE REPLACED WITH THE NEWER IMPROVED AND RELEASED REPLACEMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347868August 6, 2010
STRUCTURE
PURCHASED A 2010 KIA SOUL + EXACTLY ONE MONTH AGO, USED WITH 10,000 MILES. THE INTERIOR OF THIS VEHICLE IS OF SUCH LOW QUALITY, IT LOOKS LIKE IT HAS 100,000 MILES ON IT INSTEAD. NOT ONLY IS THE INTERIOR A POOR EXCUSE FOR THE CAR, SO IS THE EXTERIOR PAINT. CHIPS AND PEELING ARE NOT AN UNCOMMON PROBLEM WITH THE KIA SOUL. IN FACT, ALL OF THE SOULS I HAVE SEEN, HAVE HAD SOME SORT OF PAINT DAMAGE, NOT DUE TO DRIVING OR ABUSE, BUT TO THE NEGLECT OF NOT USING HIGH QUALITY PAINTS AND FINISHES TO THE SOUL. ALL IN ALL, THE KIA SOUL IS A FUN CAR, BUT I AM VERY UNSATISFIED WITH THE WORKMANSHIP AND QUALITY OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347573August 5, 2010
STRUCTURE, STRUCTURE:BODY, VISIBILITY
MY 2010 KIA SOUL HAS SUCH SEVERE INTERIOR DAMAGE FROM THE SUB-STANDARD MATERIAL THEY USED THAT THE MARKET VALUE HAS DEPRECIATED FAR BEYOND THE NORM. ANY METAL, EVEN PLASTIC THAT TOUCHES THE DOORS (SEAT BELT BUCKLE) PILLARS, CENTER CONSOLE, GLOVE BOX, ETC....BECOMES DAMAGED. THE MATERIAL HAS NO PADDING UNDER IT SO THERE IS NO ABSORPTION AND IT IS "HONEY COMB" DESIGN WHICH WHEN SCRATCHED BREAKS THE "HONEY COMB" WHICH HAS A LIGHT GREY UNDER IT. MY FATHER BOUGHT THE SAME CAR AT THE SAME TIME AND HE TOO HAS THIS PROBLEM. THE CARS SHOWING THIS DAMAGE IMMEDIATELY. THE DEALERSHIP HAS NO WAY OF FIXING IT AND THE MANUFACTURE IS TELLING US TO WAIT FOR THEIR SOLUTION, MANY PEOPLE HAVE BEEN WAITING FOR OVER A YEAR. KIA HAS PUT OTHER 2010 SOULS ON THE LOT WITH COMPLETELY DIFFERENT MATERIAL SO THIS SHOULD BE THE SOLUTION. THEY WILL NOT SEND ME ANYTHING IN WRITING STATING THAT THEY ACKNOWLEDGE THIS PROBLEM THOUGH THEY HAVE GIVEN OUT HUNDREDS, IF NOT THOUSANDS OF REFERENCE # AND TELL EVERYONE THEY ARE WORKING ON THE SOLUTION. I FEEL AS THOUGH THEY ARE WASTING TIME, LETTING TIME LAPSE SO THEY CAN EITHER CLAIM THAT IT IS NORMAL WEAR AND TEAR OR THEY ARE WAITING FOR THE LEMON LAW TIME LIMITS TO EXPIRE. WHAT COMPANY ACKNOWLEDGES A DEFECT BUT WON'T PUT IT IN WRITING? I AM FURIOUS, THIS IS A BRAND NEW CAR AND THERE ARE OTHER ISSUES THAT ARE ALSO PRESENT, LIKE CHIPPING PAINT THAT HAS STARTED TO RUST WITH 6000 MILES ON IT. WE DESERVE CONSUMER PROTECTION. PLEASE CHECK WWW.KIASOULFORUM.COM FOR EVEN GREATER AWARENESS OF THIS VERY PUBLIC ISSUE. REAR VIEW WINDOW SO SMALL AND HIGH IT IS A DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346872August 2, 2010
AIR BAGS:FRONTAL, STEERING
I PURCHASED A 2010 KIA SOUL AND HAD IT ABOUT TWO MONTHS WHEN WHILE DRIVING THE STEERING COLUMN CAME OFF. I TOOK PICTURES, AS I HAD NO CONTROL OVER THE WHEELS, I DIDN'T REALIZE IT UNTIL MY CAR WOULDN'T STOP. I KEPT PUSHING DOWN ON THE BRAKES AND THERE WAS SOMETHING IN THE WAY, THAT WAS WHEN I REALIZED IT WAS THE STEERING COLUMN. I CONTACTED KIA 24 HOUR ROADSIDE, THEY TRANSPORTED MY VEHICLE TO UNION CITY KIA, WHERE I FOUND OUT FROM TONY IN THE SERVICE CENTER THAT MY AIRBAG NEEDS TO ALSO BE REPLACED IN THE STEERING WHEEL BECAUSE IT WAS NON FUNCTIONAL. THIS IS DAY THREE, AS THIS HAPPENED DURING THE WEEKEND, I CALLED KIA TODAY ABOUT HAVING A VEHICLE TO STAY MOBILE. I AM STILL WAITING ON A CALL BACK, THOUGH MY VEHICLE IS COVERED UNDER WARRANTY, THEY ARE STATING THAT I CANNOT HAVE A LOANER CAR OR RENTAL REIMBURSEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346524July 31, 2010
AIR BAGS:FRONTAL, FUEL SYSTEM, GASOLINE
WE REAR-ENDED A 2004 EXPEDITION IN OUR 2010 KIA SOUL AT 20MPH. MY WIFE SUSTAINED A "TRAUMATIC BRAIN INJURY" AS A RESULT OF THE AIR BAG WIRING HARNESS BEING CUT IN HALF (BOTH SIDES) BEFORE THE SENSORS WERE ACTIVATED. I HAVE PHOTOS OF THE WIRING HARNESS CUT IN THE ACCIDENT AND THE CAR. MY 39 YEAR OLD WIFE WILL NOW SPEND THE REST OF HER LIFE DISABLED. THIS IS A DANGEROUS CAR. KIA STATES THE AIRBAGS WILL NOT ACTIVATE AT 20MPH. THIS IS NOT A 5 STAR FRONTAL IMPACT DESIGN. THE FUEL SHUT OFF DID NOT ACTIVATE, 'ALL SAFETY FEATURES FAILED'. I DROVE THE CAR 1/4 MILE TO A PARKING LOT AFTER THE WRECK, ONTO A TRAILER LATER THAT DAY, OFF THE TRAILER, BACK ONTO A TRAILER AND OFF AGAIN. THE DEALER TOLD US TO POUND SAND AND CALL KIA IF WE WEREN'T SATISFIED WITH THE VEHICLE SAFETY SYSTEMS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10346165July 29, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT RENTED A 2010 KIA SOUL FROM A LOCAL VEHICLE RENTAL FACILITY. THE CONTACT STATED THE BRAKE PEDAL WAS SET AT AN ANGLE AND WAS ABNORMALLY SMALL. THE ACCELERATOR PEDAL WAS ALSO THE SAME. THE CONTACT STATED ON SEVERAL OCCASIONS, SHE BARELY MISSED A CRASH DUE TO THE ABNORMAL DESIGN OF THE PEDALS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNABLE TO PROVIDE THE VIN, FAILURE AND CURRENT MILEAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330221May 12, 2010
SERVICE BRAKES, ELECTRIC
4-8-10 AAA TELLS ME THE REAR BRAKES ARE NOT ENGAGING WHEN THEY CHANGED A FLAT TIRE. I TOOK CAR TO DEALERSHIP TO INSPECT BRAKES AND PATCH TIRE. DEALERSHIP DID NO REPAIRS. 4-26-10 2010 KIA SOUL SE2, BRAKES FAILED TO ENGAGE WHEN CAR AHEAD STOPPED CAUSING MY CAR TO REAR END THAT CAR. SPEED UNDER 15 MPH. $3000 DAMAGE TO MY CAR. SCRATCH TO OTHER CAR. 5-11-10 INDEPENDENT MASTER MECHANIC INSPECTED BRAKES AND THINKS THEY ARE DEFECTIVE AND UNABLE TO BE REPAIRED. ADVISES LEMON LAW APPLICATION STARTED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10321290March 21, 2010
STRUCTURE
I HAVE A 2010 KIA SOUL THAT THE INTERIOR DOOR PANELS SCRATCH VERY EASILY. PRIMARY ISSUE COME ABOUT AS A RESULT OF THE SEAT BELT STRIKING THE DOOR AS IT RETRACTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315522March 2, 2010
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL*THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH. THE TRANSMISSION BEGAN TO SLIP WITHOUT PRIOR WARNING. THE FAILURE CONTINUED DURING THE TRAVEL FOR APPROXIMATELY 800 MILES. IN ADDITION, WHENEVER DISPENSING FUEL INTO THE FUEL TANK; THE FUEL CONTINUOUSLY SPRAYS OUT. ALSO, THERE WAS FAILURE WITH THE BRAKE SYSTEM. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO LOCATE THE FAILURES. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 800. THE CURRENT MILEAGE WAS APPROXIMATELY 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302553January 27, 2010
VEHICLE SPEED CONTROL
2010 KIA SOUL 5 DOOR WAGON 2.0 L MT 5 SPEED TRANSMISSION THE CAR OVER REVS BETWEEN SHIFTS AND HAS A SOFT BRAKE PEDAL THAT GOES TO THE FLOOR AND AS YOUR BRAKE PEDAL GOES DOWN AT STOPS YOUR FOOT TOUCHES THE FOOT FEED AND CAUSES THE CAR TO REVS UP WHILE STOPPING. I HAVE MADE MANY VISITS TO KIA IN LAKE MANAWA KIA IN COUNCIL BLUFFS, IA AND KIA OF GRAND ISLAND, NE. I HAVE TALKED TO 2 KIA SERVICE REPS AND THEY SAY THAT?S JUST HOW THE CAR IS AND THEY CAN'T DO ANYTHING WITH IT. I TOOK THEM TO BBB ARBITRATION COURT FOR A VEHICLE BUY BACK AND THEY SAID THEY WOULD FIX THE PROBLEM BUT ONLY FIXED ONE THE ROOF DAMAGE FROM ASSEMBLY AND ONE RECALL ON MASTER CYLINDER. THE CAR STILL OVER REVS AND AT STOPS SIGNS THEY HAVE NEVER BEEN ABLE TO FIX IT. THE BRAKES WORRY ME AND THE CAR IS SLIGHTLY DANGEROUS. I THINK KIA SHOULD REPLACE MY CAR OR FIX IT OR BEING THE 5 SPEEDS HAVE THESE BUGS YET IN THE 2010 MODELS THEY SHOULD GET ME INTO A AUTOMATIC THAT DOESN'T HAVE THIS PROBLEM. I HAVE HAD THIS PROBLEM SINCE I BOUGHT THE CAR ON MARCH 17, 2009. I CALLED THEM WITHIN A WEEK OF GETTING THE CAR AND THEY SAID THEY WOULD FIX IT WHEN I CAME IN FOR MY FIRST OIL CHANGE AND THEY SAID THE SERVICE REP WOULD LOOK AT IT. BUT THE REP COULD COME IN FOR 3 MONTH DUE TO AN ACCIDENT HE WAS IN. WHEN HE WAS IN HE SAID THAT?S THE WAY THE CARS WERE BUT I DIDN'T BUY THAT BECAUSE THE CAR IS UNSAFE AND I HAVE BEEN A MECHANIC FOR OVER 50 YRS AND I KNOW THIS ISN'T HOW A CAR SHOULD PERFORM. ALSO THE CAR WAS SO NEW I DIDN'T ALSO BUY THAT?S HOW THEY PERFORM HE DID SAY HE DOESN'T EVEN HAVE A SHOP MANUAL FOR IT YET. PREVIOUSLY I HAD RECOMMEND A KIA TO MY SON AND HE WENT TO WITCHITA,KS KIA AND THEY TOLD HIM YOU DON'T WANT A KIA SOUL 5 SPEED BECAUSE THEY OVER REV BETWEEN SHIFTS. I ALSO RECOMMENDED KIA TO MY DAUGHTER AND BROTHER-IN LAW AND THEY BOUGHT AUTOMATIC TRANSMISSION CARS AND THEY HAVE NO PROBLEMS WITH OVER REVS. AFTER THIS I WILL NEVER RECOMMEND KIA TO ANYONE ELSE AFTER MY PROBLEMS WITH KIA SERVICE.*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302257January 25, 2010
LATCHES/LOCKS/LINKAGES
WE HAVE A 2010 KIA SOUL THAT'S DRIVER DOOR WILL NOT LATCH. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. AFTER YOU OPEN THE DOOR AND THEN TRY TO SHUT IT THE DOOR LATCH WILL NOT ENGAGE. EVEN IF YOU TRY AND ENGAGE THE LOCK THE DOOR WILL NOT SECURE. THE ONLY FIX THAT WE HAVE FOUND SO FAR IS TO TAKE A KEY AND INSERT IT INTO THE LATCH. WITH THE KEY IN THE LATCH YOU MOVE THE KEY FROM THE OUTSIDE EDGE TOWARDS THE PASSENGER COMPARTMENT. THIS HAS RELEASED THE LATCH WHERE IT WILL CATCH. I CAN SEE THIS BECOMING A SERIOUS DANGER IF THE LATCH FAILS TO SECURE WHEN SOMEONE IS DRIVING AND THE DOOR COMES FLYING OPEN. EVEN THOUGH IT IS THE LAW TO WARE A SEAT BELT IN MOST PLACES THERE ARE STILL THOSE THAT DON'T. EVEN BEYOND THE SEAT BELT ISSUE MANY PEOPLE WOULD BE STARTLED BY THE DOOR JUST FLYING OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296478December 20, 2009
VISIBILITY, STRUCTURE
I HAVE HAD MY KIA SOUL SINCE MAY 2009. I HAVE EXPERIENCED CHIPS IN THE GLASS AND PAINT AS WELL AS SCRATCHES TO THE GLASS FROM A PLASTIC ICE SCRAPER AI HAVE USED ON 3 OTHER VEHICLES WITHOUT ISSUE. I DO NOT USE ICE SCRAPERS OFTEN HERE IN TEXAS, BUT THIS IS THE FIRST TIME I HAVE HAD WINDOWS SCRATCHED BY A PLASTIC UTENSIL DESIGNED FOR THE TASK I WAS PERFORMING. I THINK THE WINDOWS ARE MADE OF A HYBRID COMPOUND THAT IS NOT FULLY GLASS TO BE SO EASILY CHIPPED AND SCRATCHED. IT REMINDS ME OF THE POLYCARBONATE USED IN THE GLASSES I WEAR. THEY ARE "SCRATCH RESISTANT", BUT WHEN PUSH COMES TO SHOVE I WILL HAVE SCRATCHES FROM THE MOST BENIGN OCCURRENCES. I BELIEVE THE GLASS IN THIS VEHICLE WILL BE A HAZARD OVER THE LONG TERM BY CREATING ISSUES WITH VIEWING THE ROAD. THE SCRATCHES CATCH THE LIGHT AND CAUSE STAR EFFECT LIGHTING RIGHT IN THE PORTION OF THE WINDSHIELD IN FRONT OF THE DRIVER. THIS CAR HAS LESS THAN 5000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292493November 17, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING 65 MPH THE CONTACT HIT A DEER WHICH CAUSED THE DRIVER SIDE DOOR TO CRUSH INWARD. NONE OF THE AIRBAGS IN THE VEHICLE DEPLOYED. THERE WERE NO INJURIES. THE CURRENT AND FAILURE MILEAGES WERE 4276.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10291310November 7, 2009
VISIBILITY, STRUCTURE:FRAME AND MEMBERS
FACTORY INSTALLED WINDSHIELD CHIPS AND CRACKS FROM THE EDGE EASILY AND OFTEN. I HAD THE FIRST WINDOW REPLACED AT ABOUT 5,000 MILES AND THAT WINDOW WAS A GENUINE KIA WINDOW INSTALLED AND NOW IT HAS TWO SMALL CHIPS AND A CRACK FROM THE EDGE OF THE GLASS AND ONE BIG CHIP AT 8,000 MILES. I HAVE NOT CHANGED MY DRIVING AND HAVE NEVER OCCURRED THIS MANY WINDOW DEFECTS. I BELIEVE THE WINDOW TO BE NOT PROPERLY ANNEALED OR TREATED IN THE FURNACE OR IT IS JUST TOO THIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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