Kia Soul Complaints

5,626 consumer complaints on file.

#10448986February 22, 2012
POWER TRAIN
SOLID REAR AXLE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447319February 9, 2012
ENGINE AND ENGINE COOLING
THE WHOLE FRONT OF THE CAR WAS ON FIRE AND THE WIND SHIELD EXPLODED. EVERYTHING MELTED DOWN AND CAR IS TOTALED. THIS INCIDENT WAS CAUSED BY AN INTERIOR MALFUNCTION WITH THE CAR. WOULD LIKE KIA TO REPLACE THIS CAR WITH A NEW CAR BECAUSE THIS WAS A NEW CAR THAT I PURCHASED THROUGH KIA. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10444813January 22, 2012
POWER TRAIN
MY WIFE AND I JUST PURCHASED A USED 2010 KIA SOUL ON 01/21/2012. SHE WAS DRIVING IT TO THE CAR WAS AND AS SHE WAS TRYING TO MAKE HER WAY TO THE ENTRANCE SHE WAS PULLED UP TOO CLOSELY. SHE BACKED UP THEN SHIFTED INTO FIRST GEAR AND AS SHE BEGAN TO DRIVE THE VEHICLE THOUGHT IT WAS STILL IN REVERSE AND BEGAN TO MOVE BACKWARD. SHE THEN PUT THE CAR IN NEUTRAL THEN SHIFTED INTO FIRST AGAIN AND THE SAME PROBLEM OCCURRED, THIS TIME CAUSING HER TO HIT THE PAY BOX FOR THE CAR WASH AND CAUSING DAMAGE TO THE DRIVER SIDE FENDER, MIRROR AND DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10443440January 11, 2012
EXTERIOR LIGHTING
NOT SURE IF MODEL IS 2012 OR 2011. A KIA SOUL WAS IN FRONT OF ME AT A STOP LIGHT. THE STOP LIGHTS ON THE VEHICLE WERE SO BRIGHT AS TO ALMOST BLIND ME. IS THERE A NATIONAL STANDARD THAT LIMITS THE MAXIMUM LIGHT ON BRAKE TAILLIGHTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443285January 10, 2012
AIR BAGS
I WAS HIT RIGHT IN FRONT OF THE DRIVER'S SIDE DOOR BY A DRIVER THAT RAN A RED LIGHT GOING ABOUT 40 MPH AND THE IMPACT SPUN MY CAR COMPLETELY AROUND. NOT ONE AIRBAG DEPLOYED! THEN ON APRIL 30, 2011, RIGHT AFTER GETTING MY CAR BACK FROM BEING REPAIRED, MY FRIEND WAS DRIVING IT AND REAR ENDED A CAR THAT SLAMMED ON THEIR BRAKES QUICKLY. NOT ONE AIRBAG DEPLOYED FOR A SECOND CRASH! *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10442593January 5, 2012
WHEELS, TIRES
I HAVE MY KIA SOUL 2010 SINCE OCTOBER 2009. APPROXIMATELY IN MARCH 2010 I SAW ONE OF THE FRONT HANKOOK TIRES HAD A BIG BUBBLE. THEN FOR ABOUT 3 MONTHS LATER; ANOTHER TIRE IN THIS CASE A REAR TIRE HAD A BUBBLE TOO. I SPOKE WITH MAINTENANCE DEALER IN PUERTO RICO AND THEY TOLD ME IT WAS ABUSE OF MY PART AND NEED TO REPLACE THEM. IN AUGUST 2010 THE THIRD TIRE; IN FRONT HAD APPEAR WITH A BUBBLE TOO. I AM DRIVING THIS CAR WITH THESE 3 TIRES WITH BUBBLES; I FEAR FOR MY SAFETY AND ONE DAY ONE OF THEM COULD BURST IN THE HIGHWAY AND CAUSE AN ACCIDENT AND LOST MY LIFE. ITS WEIRD A TIRE HAVE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441698December 29, 2011
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
DAUGHTER WAS DRIVING CAR ON SIDE STREET WHEN SHE NOTICED SMOKE AND THEN FIRE COMING FROM PASSENGER SIDE SPEAKER/LIGHT AREA. SHE WAS FORTUNATELY NOT HURT AND WAS ASSISTED BY BYSTANDER IN PUTTING OUT FIRE. INSIDE OF DOOR AROUND SPEAKER MELTED. APPEARS TO BE SAME PROBLEM THAT KIA RECALLED 2010 KIA FOR (REF 10V388000 AUG 30 2010). CAR WAS SUPPOSEDLY FIXED UNDER RECALL NO. 10V388000 AT FULLERTON KIA (NO LONGER IN BUSINESS AT THE FULLERTON LOCATION). TO DATE KIA HAS ACCEPTED NO RESPONSIBILITY FOR THE PROBLEM. I WANT TO MAKE SURE THAT CAUSE IS INVESTIGATED BEFORE CAR IS REPAIRED, AND REASON IS DESTROYED AS IT APPEARS RECALL FIX WAS UNSUCCESSFUL AND THERE MAY BE 1000'S OF CARS ON THE ROAD WITH SAME PROBLEM. *TR UPDATED 03/06/12 *BF UPDATED IVOQ 03/13/12 *KB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10439443December 12, 2011
STRUCTURE, AIR BAGS
ON THE ABOVE DATE THE REFERENCED KIA SOUL WAS MAKING A LEFT TURN WHEN A FORD 350 PICK UP TRUCK RAN INTO THE DRIVER SIDE DOOR AREA. THE PICKUP TRUCK WAS TRAVELING AT APPROXIMATELY 25 MPH. THE COLLISION CAVED IN THE DRIVERS SIDE DOOR'S EXTERIOR SKIN AS WELL AS THE INTERIOR SKIN WITHOUT ACTIVATING THE SIDE AIRBAGS ON THE KIA SOUL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10438749December 6, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH WHEN THE TRANSMISSION DOWNSHIFTED AND CAUSED THE VEHICLE TO DECELERATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THIS FAILURE RECURRED AT LEAST THREE TIMES SINCE THE PURCHASE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THAT THEY COULD NOT REPAIR A VEHICLE THAT THE DEALER WAS UNABLE TO DIAGNOSE. THE FAILURE MILEAGE WAS 860.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437823November 30, 2011
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2011 KIA SOUL EQUIPPED WITH HANKOOK NEXEN P225/45/R13 TIRES, DOT 8EJ7. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THERE WAS A LARGE BUBBLE ON THE SIDEWALL OF THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE DRIVING CHARACTERISTICS OF THE OWNER. THE TIRE WAS REPLACED. THE FAILURE RECURRED APPROXIMATELY THREE MONTHS LATER ON THE FRONT PASSENGER TIRE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437522November 28, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ALLOWING THE ENGINE TO WARM, SHE HEARD A LOUD NOISE AND NOTICED THAT THE VEHICLE WAS ON FIRE. THE POLICE AND FIRE DEPARTMENT ARRIVED AND A REPORT WAS FILED. THE VEHICLE WAS NOT INSPECTED BY A DEALER FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 9,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10432736October 25, 2011
SERVICE BRAKES, HYDRAULIC
PULLED INTO PARKING SPACE, CAR ACCELERATED AND BRAKES WENT TO FLOOR WENT OVER THE PARKING CURB ON TO WALKWAY, THE CORNER OF THE STORE STOPPED ME NO DAMAGE TO THE WALL, DAMAGE TO THE MY CAR. KIA SOUL, 2011 *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10432442October 22, 2011
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT, EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
THE 2012 KIA SOUL DOES NOT COME WITH A SPARE TIRE, INSTEAD IT COMES WITH A CAN OF FIX- A- FLAT AND A AIR PUMP. THERE IS NO JACK EITHER. THE FLAT MAY BE FIXED IF THE DAMAGE IS ON THE TREAD AND THE HOLE IS UNDER 1/4 INCH IN DIAMETER. IF THE DAMAGE IS ON THE SIDEWALL OR GREATER THAN 1/4 INCH, THE VEHICLE HAS TO BE TOWED. FOR THOSE PEOPLE THAT HAVE NO CELL PHONE OR ARE IN AN AREA THAT GETS NO RECEPTION THEY WILL BE STRANDED UNTIL ANOTHER MOTORIST COMES ALONG AND THESE DAYS MOST MOTORISTS DON'T STOP FOR OTHER DRIVERS. KIA OFFERS ROAD SIDE ASSISTANCE WITH THE VEHICLE, BUT IF YOU ARE TRAVELING IN A REMOTE AREA, IN THE SOUTHWEST (LIKE DEATH VALLEY FOR EXAMPLE) WHAT DO YOU DO WITHOUT A SPARE? IF YOUR CELL PHONE QUITS, YOU'RE DONE. EVEN IF YOU HAVE AAA, THEIR DRIVER WILL HAVE TO TOW THE VEHICLE AS HE WON'T HAVE A SPARE EITHER. I PURCHASED A SPARE,JACK, AND TOOLS FOR A 2011 KIA SOUL WHEN I REALIZED I HAD NO SPARE.KIA TOLD ME THAT ALL THE MANUFACTURES HAVE GONE TO THE FIX- A -FLAT AND PUMP VERSES THE DONUT SPARE AND JACK. THERE ARE GOING TO BE A LOT OF ANGRY PEOPLE WHEN THEY START REALIZING THEY DON'T HAVE A SPARE AND THEY ARE IN THE MIDDLE OF NOWHERE AND CAN'T GET A CELL SIGNAL. MY CONCERN IS TRAVELING AT NIGHT IN REMOTE AREAS AND BECOMING PRAY TO OTHER MOTORIST WITH NOT SO GOOD INTENTIONS. I THINK THIS IS A POTENTIAL DISASTER WAITING TO HAPPEN. MOST DRIVERS DON'T CHECK FOR A SPARE WHEN THEY BUY A NEW VEHICLE, THEY JUST ASSUME IT HAS ONE. THIS IS A VERY DANGEROUS TREND. IF NOTHING ELSE HAPPENS AT LEAST LOOK INTO MAKING KIA PROVIDE A DISCLAIMER BEFORE THE VEHICLE IS SOLD. I FOUND OUT AFTER I PURCHASED THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430517October 17, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
I WAS HAVING PROBLEMS WITH THE ELECTRICAL SYSTEM IN THE KIA, AFTER THAT WAS FIXED THE CAR WAS STILL NOT RUNNING RIGHT, IT WAS SLUGGISH AND USING A LOT OF GAS. THE HEAD WAS CRACKED, AND SEVERAL OF THE VALVES WERE MESSED UP AND EVENTUALLY THE WHOLE ENGINE HAD TO BE REPLACED, THE WHOLE PROCESS TOOK APPROXIMATELY 2 1/2 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429655October 12, 2011
ELECTRICAL SYSTEM
BACKING OUT OF PARKING SPACE AND DRIVERS SIDE DOOR STARTED TO SMOKE. MAIN SMOKE WAS COMING FROM SPEAKER AREA. WINDOWS WERE DOWN. EXITED CAR IN PARKING LOT AND BY THIS TIME, DOOR STARTED TO MELT. SOON THEREAFTER, DOOR CAUGHT ON FIRE. CAR WAS STILL NEAR OTHER VEHICLES AND PEOPLE IN BUSY PARKING LOT. WAS TOLD BY BYSTANDER'S THAT VEHICLE NEEDED TO BE PUSHED FURTHER AWAY FROM BUSY AREA. ENTERED VEHICLE VIA PASSENGER SIDE DOOR, LEANED ACROSS WITH RIGHT HAND TO PRESS DOWN BRAKE PEDAL AND USED LEFT HAND TO PUT INTO NEUTRAL. RIGHT HAND BURNED DUE TO HEAT FROM DRIVERS SIDE BLAZING FIRE WHILE PRESSING DOWN BRAKE. EXITED VEHICLE AND PUSHED VEHICLE TO FURTHER AREA IN PARKING LOT. FIRE COVERED MELTING PLASTIC FALLING FROM DRIVERS SIDE DOOR AS VEHICLE WAS PUSHED. HAD TO PUSH VEHICLE FURTHER AS FIREY PLASTIC WAS UNDER GAS TANK AREA. ENTIRE DRIVERS SIDE DOOR ENGULFED IN FLAMES. FIRE DEPARTMENT ARRIVED AND PUT OUT FIRE. DRIVERS SIDE DOOR DEMOLISHED AND SEATS DAMAGED. SMOKE DAMAGE THROUGHOUT VEHICLE. MELTED PLASTIC AND MELTED TIRES CAUSED CONCRETE IN PARKING LOT TO BE SIGNIFICANTLY BURNED/MELTED. BLISTERS TO RIGHT HAND, PHYSICIAN VISIT OCCURRED TO ADDRESS SKIN DISCOLORATION AND ENSURE INFECTION WAS NOT PRESENT. BLISTERED SKIN WAS CUT AWAY. KIA MOTORS STANCE IS TO REPAIR THIS VEHICLE AND PLACE BACK INTO THE MARKET. VEHICLE WAS PURCHASED NEW ON 9-17-10. MANUFACTURER'S REPORT DATE REGARDING THIS RECALL WAS 8-30-11. RECALL DATE WAS 9-13-11. NO NOTIFICATION WAS RECEIVED FROM MANUFACTURER OR DEALER REGARDING THIS FIRE SAFETY RECALL, SC083. *KB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10427688September 27, 2011
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
VEHICLE SUFFERED SUDDEN LOSS OF PERFORMANCE, WOULD ONLY ACCELERATE SLUGGISH, RPM WOULD NOT GO BEYOND 2500 RPM, HAD TO GET VEHICLE TOWED TO DEALERSHIP, LOST DRIVEABILITY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426753September 22, 2011
VISIBILITY:WINDSHIELD
I HAVE A CRACK IN MY WINDSHIELD THAT IS GETTING BIGGER- DO NOT RECALL A ROCK HITTING IT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425529September 15, 2011
SEATS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED BOTH REAR SEATS FAILED TO LATCH PROPERLY IN A SECURE UPRIGHT POSITION. THE LATCH WOULD FUNCTION CORRECTLY WHEN INTENSE FORCE WAS APPLIED BY USING AN OBJECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425456September 14, 2011
TIRES, TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2010 KIA SOUL EQUIPPED WITH HANKOOK RADIAL TUBELESS TIRES, LINE SIZE P225/45/R18 TIRES AND DOT NUMBER: 5MWKELH. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED BUBBLING ON THE SIDEWALLS OF THE FRONT PASSENGER SIDE TIRE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE BUBBLING WAS DUE TO A ROAD HAZARD. THE TIRE WAS REPLACED. THE MANUFACTURER OF THE VEHICLE WAS NOTIFIED AND REFERRED THE CONTACT TO THE TIRE MANUFACTURER. THE TIRE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422940September 1, 2011
VISIBILITY
2011 KIA SOUL WITH LESS THAN 100 MILES HAD PEBBLE HIT DRIVER SIDE DOOR WINDOW AND CHIPPED IT IN SEVERAL SPOTS. AT 6,000 MILES, PEBBLE HITS WINDSHEILD THAT CHIPS AND CRACKS WINDSHEILD. SAFETYLITE COULD NOT REPAIR AND CRACK IS GROWING. ALSO, FRONT AND SIDES OF CAR PAINT IS CHIPPING AT AN ALARMING RATE. PAINT CHIPING IS A GROSS QUALITY ISSUE. HOWEVER, THE SUBSTANDARD GLASS IS A REALLY GROSS SAFETY ISSUE AND CAN RESULT IN INJURY AND OR DEATH. THERE APPEARS TO BE A PATTERN OF THESE DEFECTS AND SHOULD BE THROUGHLY INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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