Kia Sorento Complaints

10,397 consumer complaints on file.

#10346765August 2, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 KIA SORRENTO. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, FOLLOWED BY A COMPLETE LOSS OF ENGINE POWER. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. THE ENGINE RESTARTED AND THE VEHICLE RESUMED OPERATION. THE VEHICLE WAS IN THE PROCESS OF BEING DIAGNOSED BY AN AUTHORIZED DEALER AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346400July 30, 2010
STEERING:LINKAGES:TIE ROD ASSEMBLY
TL*THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE BECAME VERY DIFFICULT TO STEER PROPERLY. THE VEHICLE WAS DRIVEN ONTO THE EMERGENCY LANE AND UPON EXAMINATION THE CONTACT NOTICED THAT TWO OF THE WHEELS WERE TURNED IN OPPOSITE DIRECTIONS AND THE TIE ROD WAS OUT OF POSITION. THE FAILURE WAS NOT DIAGNOSED BY A DEALER OR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346058July 29, 2010
SUSPENSION
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED WHEN DRIVING ON UNEVEN ROAD SURFACES, THE VEHICLE WOULD EXHIBIT AN ABNORMAL WOBBLING SOUND SIMILAR TO DRIVING ON A FLAT TIRE. THE DEALER WAS ABLE TO DUPLICATE THE FAILURE BUT WAS UNABLE TO DETERMINE THE CAUSE OR PROVIDE A REMEDY. THE MANUFACTURER ADVISED THAT THE FAILURE WAS UNDER INVESTIGATION BUT DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 300 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345933July 28, 2010
STRUCTURE:BODY:ROOF AND PILLARS
THE CAR IS A 2011 AND IS ONLY 3 MONTHS OLD HAD JUST PULLED OUT OF A DRIVEWAY AND WAS GOING DOWN THE ROAD WHEN I HEARD A CRACK AND A LOUD POP. AFTER THAT NOISE THE WHOLE SUNROOF FELL IN ON ME AS I WAS DRIVING, ALL OF THE GLASS AND METAL HOLDING THE GLASS. IT SEEMS THE GLASS HAD POPPED UP BEFORE IT FELL IN ON ME. MY BACK WAS SCRATCHED AND THE VEHICLE WAS DAMAGED. THE SUNROOF WAS REPLACED BY THE DEALERSHIP AND ALSO A GOUGED DOOR PANEL. THERE ARE STILL SMALL SCRATCHED ON THE INTERIOR AND THE ROOF OF THE CAR FROM THE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345712July 27, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. WHILE DRIVING AT AN UNKNOWN SPEED IN SUNNY WEATHER, THE CONTACT STATED HE AS UNABLE TO READ THE SPEEDOMETER DUE TO THE GLARE FROM THE SUN REFLECTING OFF THE INSTRUMENT PANEL. THE CONTACT STATED THE FAILURE WOULD OCCUR WHENEVER THERE WAS SUNNY WEATHER. THE MANUFACTURER ADVISED THAT THE FAILURE WAS A FACTORY DEFECT BUT DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345257July 26, 2010
STRUCTURE
THE CHROME RINGS AROUND INSTRUMENT PANEL ARE VERY BLINDING ON SUNNY DAYS AND COULD CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345254July 26, 2010
SUSPENSION:FRONT
FROM DAY 1 I COMPLAINED OF A CLUNKING/BANGING NOISE ON THE FRONT PASSENGER SIDE OF VEHICLE WHEN GOING OVER SMALL BUMPS. 3 ATTEMPTS AT DEALERS AND CALLS TO KIA PRODUCED ONLY THE STATEMENT "COMMON TO THIS VEHICLE PLATFORM" I NOW HAVE OVER 4,000 MILES AND STILL THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344716July 22, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED IN 2007. THE PREVIOUS OWNER HAD THE CRANK SHAFT PULLEY BOLT RECALL REPAIR PERFORMED. WHILE DRIVING 35 MPH THE CRANK SHAFT PULLEY BOLT SNAPPED OFF. THE VEHICLE WAS DRIVEN 1 MILE TO HER DESTINATION AND THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER REPLACED THE CRANK SHAFT PULLEY BOLT IN MAY 2010. THE FAILURE HAPPENED AGAIN ON JULY 22, 2010. THE VEHICLE WAS IN THE DEALERS POSSESSION WHEN THE COMPLAINT WAS FILED. THE CONTACT WAS UNABLE TO PROVIDE A VIN. THE FAILURE MILEAGE WAS 82,779. THE CURRENT MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344757July 22, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT THEY HAD TO REPLACE THE HEADLIGHTS ON THE VEHICLE 74 TIMES. THE CONTACT ALSO STATED THAT THEY HAD TO PURCHASE A NEW BATTERY EVERY YEAR. THE CONTACT STATED THAT EVERY TIME THE VEHICLE HIT A BUMP SHE COULD HEAR THE ELECTRICAL SYSTEM SURGING AND THE LIGHTS BEGAN TO FLICKER. THE DEALER STATED THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE HEADLIGHTS OR THE ELECTRICAL SYSTEM. THE FAILURE AND CURRENT MILEAGES WERE 12000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344804July 22, 2010
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
MY DAUGHTER WAS DRIVING A 2003 KIA SORRENTO AND FELL A SLEEP AT THE WHEEL AFTER COLLEGE EXAMS. SHE DROVE INTO THE REAR OF A TRACTOR TRAILER TANKER AT APPROXIMATELY 40 MPH. NONE OF THE AIR BAGS DEPLOYED AS A RESULT OF THE ACCIDENT. SHE HAD A CONCUSSION AND A CRACKED STERNUM. STATE FARM INSURANCE DECLARED THE CAR A TOTAL LOSS DUE TO A BENT FRAME, ENGINE MOUNT FAILURE AND A TOTALED FRONT END. AFTER CONTACTING KIA, THEIR RESPONSE TO THE ACCIDENT WAS THAT THE ANGLE THE CAR HIT THE TRAILER, WAS SUCH THAT NONE OF THE SENSORS WAS COMPROMISED , THERE FOR THE AIR BAGS DID NOT DEPLOY. BASICALLY IS WAS NOT THEIR PROBLEM WITH THEIR EQUIPMENT OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10343091July 14, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ISSUE IS WITH 2 KIAS I BOUGHT WITHIN THE LAST YEAR. BOTH AUTOMOBILES HAD AIR CONDITIONER COMPRESSORS THAT FAILED WITHIN MONTHS OF ME PURCHASING IT. THE FIRST KIA I BOUGHT WAS A SEDONA 2003. THE SECOND IS A SORENTO 2006 I BOUGHT NOVEMBER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341928July 7, 2010
VISIBILITY:REARVIEW MIRRORS/DEVICES
I WAS DRIVING ON THE MA TURNPIKE LATE MORNING WHEN I LOOKED IN MY REARVIEW MIRROR AND THE VIEW WAS CLOUDY. I WASHED THE REAR WINDSHIELD AND KEPT ON DRIVING. A FEW MINUTES LATER A MAN PULLED ALONG SIDE ME AND SIGNALED THAT I SHOULD PULL OVER. I HAPPENED TO GLANCE IN THE REAR VIEW MIRROR AGAIN AND IT WAS CLOUDY AGAIN. AS I WAS PULLING OVER I CHECKED THE DASHBOARD AND NO INDICATOR LIGHTS WERE ON. I STOPPED THE CAR AND SMOKE STARTED TO COME OUT FROM UNDER THE HOOD. I GOT OUT AND STARTED WALKING AWAY FROM THE CAR WHILE CALLING MY HUSBAND. HE SUGGESTED I CALL 911 -- BY THE TIME I DIALED 911 (A TOTAL OF ABOUT 2.5 MINUTES FROM EXITING THE CAR) FLAMES WERE COMING OUT FROM UNDER THE HOOD. BY THE TIME THE POLICE AND FIRE DEPARTMENT ARRIVED AT THE SCENE (ABOUT 15 TO 20 MINUTES AFTER I CALLED) THE ENTIRE CAR WAS ENGULFED IN FLAMES AND THE TIRES HAD STARTED TO EXPLODE. WHEN THE FIRE WAS FINALLY EXTINGUISHED ALL THAT REMAINED OF THE CAR WAS A BARE METAL FRAME. THE CAR WAS TOTALLY DESTROYED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10341361July 4, 2010
ELECTRICAL SYSTEM
I BOUGHT AN 2006 SORENTO IN MARCH OF THIS YEAR AND I HAVE BEEN HEARING THIS LOUD NOISE COMING FORM THE STEERING WHEEL. WHEN I TAKE OFF IT STALLS ITS JUST BEEN AN HEADACHE WITH THIS CAR I WISH THEY WOULD JUST RECALL IT SO IT CAN BE FIXED NO MATTER HOW MANY TIMES IT GOES TO THE SHOP THE NOISE COMES BACK UGH!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340508June 28, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE INTERIOR AND EXTERIOR LIGHTING WOULD SPORADICALLY FAIL. THE AIR CONDITIONER AND FAN COULD NOT BE USED WHEN THE FAILURE WOULD OCCUR. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER ADVISED THERE WAS AN UNKNOWN TECHNICAL SERVICE BULLETIN IN RELATION TO THE FAILURE OF THE WIRING HARNESS, BUT NO RECALLS. THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER BUT WAS UNSUCCESSFUL IN DOING SO. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000 AND THE CURRENT WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339977June 25, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 KIA SORRENTO. SHE STATED WHILE DRIVING AT 70 MPH, THE CHECK ENGINE AND ESC WARNING LIGHTS ILLUMINATED. THE VEHICLE THEN INDEPENDENTLY DECELERATED TO SPEEDS OF 5 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THAT THE THROTTLE PEDAL WAS DAMAGED. THE THROTTLE PEDAL WAS REPLACED. THE FAILURE RECURRED WITHIN ONE MONTH. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE MANUFACTURER WAS CONTACTED AND SHE WAS ADVISED THAT THE PARTS WERE ON BACK ORDER DUE TO THE DEMAND FOR THE PARTICULAR PART. THE FAILURE AND CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339299June 21, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STARTED THE VEHICLE AND THERE WAS A LOUD, UNUSUAL CLUNKING SOUND COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER WAS NOT COMPLETING THE DIAGNOSTIC TEST BEFORE THE STARTER WOULD ENGAGE. AS A RESULT, THE DEALER WAS UNABLE TO PROPERLY DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED SHE HAD NOTICED THE FAILURE SINCE THE DATE OF PURCHASE. THE CURRENT IS 6,983 AND THE FAILURE MILEAGE WAS 725. THE CONSUMER STATED THE NOISE SEEMS TO COME FROM THE COMPUTER AND THE DRIVE TRAIN. UPDATED 091/16/10 UPDATED 09/15/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335973June 12, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THIS 2006 KIA SORENTO HAS OTHER ELECTRICAL ISSUES OTHER THAN JUST THE BRAKE SWITCH. WE ARE CONSTANTLY REPLACING THE BULBS IN THE HEADLIGHTS, TAIL LIGHTS, BRAKE LIGHTS AND PARKING LIGHTS. THIS IS BECOME A COMPLETE PAIN IN THE NECK. I FEEL IT IS A SAFETY ISSUE SINCE HOW MY LIGHTS GO OUT FOR NO APPARENT REASON. WE HAVE ALSO NOTICED THAT DURING THE DAY WHEN WE ARE NOT USING THE DASH LIGHTS THAT WHEN WE APPLY THE BRAKES THE DASH LIGHTS COME ON AND SO DO THE PARKING LIGHTS. THE FACT THAT I DRIVE AROUND WITHOUT KNOWING WHEN MY LIGHTS ARE BLOWN OR NOT CAN CREATE A TERRIBLE ACCIDENT. PLEASE LOOK INTO THIS FURTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334935June 7, 2010
POWER TRAIN:DRIVELINE
SOMETHING LOOSE ON RIGHT FRONT WHEEL OF MY 2011 KIA SORENTO. THERE IS A CLUNKING SOUND LIKE SOMETHING IS WRONG. KIA CLAIMS THEY ARE ALL LIKE THAT BUT A NEW CAR SHOULD NOT FALL APART AFTER 3000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334568June 4, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT STATED THE PASSENGER'S FRONTAL AIR BAG WARNING LIGHT INDICATING THE AIR BAG WAS INOPERABLE, CONTINUOUSLY ILLUMINATES ON THE DASHBOARD . THE DEALER AND MANUFACTURER WERE BOTH CONTACTED AND ADVISED THEY WERE AWARE OF THE FAILURE BUT WOULD NOT PROVIDE A REMEDY FOR THE FAILURE. THE CONTACT WAS CONCERNED THAT IN THE EVENT OF A CRASH, THE PASSENGER'S FRONTAL AIR BAG WOULD NOT DEPLOY. THE FAILURE AND CURRENT MILEAGES WERE 10,000. THE CONSUMER STATED THE AIR BAG OFF LIGHT WOULD STAY ON WHEN THE PASSENGER SEAT WAS OCCUPIED. UPDATED EVOQ 12/03/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334297June 2, 2010
SUSPENSION
2011 KIA SORENTO 4-CYL EX ALIGNMENT ISSUE: PURCHASED AUTO 3/27/10 AND NOTICED THE NEXT DAY THAT THE CAR DRIFTS TO THE RIGHT. WAS TOLD TO WAIT 30 DAYS (OR 1000 MILES) FOR BREAK-IN PERIOD. THE DEALERSHIP DID AN ALIGNMENT ON 5/5/10; THEY THEN STRAIGHTENED THE STEERING WHEEL ON 5/6/10; AND TIGHTENED THE SPECS ON 5/7/10. THEY COULD NOT FIX THE PROBLEM. I TOOK IT TO ANOTHER KIA DEALERSHIP IN AKRON ON 5/19/10, AND THEY ROTATED THE FRONT TIRES AND DID ANOTHER ALIGNMENT--THEY COULDN'T FIX THE PROBLEM EITHER. THE CAR STILL DRIFTS TO THE RIGHT. I AM WORKING WITH KIA CORPORATION TO TRY TO FIND A FIX, BUT FELT THE INFORMATION WAS IMPORTANT TO NHTSA SHOULD OTHER COMPLAINTS BE RECEIVED ON THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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