Kia Sorento Complaints

10,397 consumer complaints on file.

#10334338June 2, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE CONTACT HEARD A BANGING NOISE IN THE ENGINE. WITHIN A FEW MINUTES, THE VEHICLE STALLED AND COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE CRANKSHAFT BOLT AND THE CRANKSHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332409May 26, 2010
INTERIOR LIGHTING
TLA*THE CONTACT OWNS A 2005 KIA SORENTO. AFTER PARKING, THE CONTACT NOTICED THAT THE DOME LIGHT WAS NOT WORKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE BULB WAS REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP FOUR TO FIVE TIMES BECAUSE THE FAILURE CONTINUED. THE CONTACT KEPT REPLACING BULBS BUT THE DOME LIGHT STILL SHORTED OUT. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE CURRENT MILEAGE WAS APPROXIMATELY 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331926May 24, 2010
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE
TIMING BELT SERVICE PERFORMED BY KIA DEALER ON 3/1/2010 @ 77105 MILES. ON 5/22/2010, NOTICED BRAKE WARNING AND BATTERY WARNING LIGHTS ON WHILE ON HIGHWAY. PULLED ONTO NEXT OFF-RAMP, AND NOTICED NO POWER STEERING. I THEN PULLED INTO A GAS STATION, OPENED THE HOOD, AND NOTICED THAT THE ALTERNATOR, A/C, AND MAIN DRIVE BELT APPEARED TO HAVE COME OFF OF THE PULLEYS. I WAS ABLE TO DRIVE THE VEHICLE HOME, AND CHECKED THE NEXT MORNING TO SEE IF I WAS ABLE TO REPLACE THE BELTS. I FOUND THE CRANKSHAFT PULLEY LYING AT THE BOTTOM OF THE ENGINE BAY. UPON FURTHER INSPECTION, I FOUND THAT THE CRANKSHAFT PULLEY BOLT HAD SHEARED OFF AT THE THREADS INSIDE THE CRANKSHAFT SPROCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331331May 20, 2010
STEERING
TL* THE CONTACT OWNS A 2005 KIA SORRENTO. THE CONTACT WAS PULLING INTO A DRIVEWAY AT RELATIVELY LOW SPEEDS OF 5 MPH WHEN HE NOTICED AN UNUSUAL POPPING SOUND. THE STEERING IMMEDIATELY FAILED AND THE CONTACT WAS ABLE TO STOP THE VEHICLE WITHOUT INCIDENT. THE CONTACT NOTICED THAT WHEN TURNING THE STEERING WHEEL, THE TIRES WOULD NOT MOVE. THE MANUFACTURER ADVISED HAVING THE VEHICLE TOWED TO A LOCAL DEALER FOR A DIAGNOSIS OF THE FAILURE. THE CONTACT STATED HE WOULD HAVE HIS PERSONAL MECHANIC DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331279May 19, 2010
ENGINE AND ENGINE COOLING, STEERING
TL*THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING AT 15 MPH, THE CONTACT NOTICED THAT THE POWER STEERING SUDDENLY STOPPED FUNCTIONING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE CRANK SHAFT PULLEY BOLT NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 72,000. UPDATED 07/29/10 *BF THE CONSUMER ALSO STATED THE VEHICLE LOST STEERING. UPDATED 08/09/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330761May 17, 2010
STEERING, POWER TRAIN:DRIVELINE
2011 KIA SORENTO [XXX], HAVING ISSUES WITH VEHICLE PULLING OFF TO THE RIGHT WHILE DRIVING AT VARIOUS SPEEDS ON VARIOUS ROADS/HIGHWAYS. SAID VEHICLE WAS BROUGHT BACK TO DEALERSHIP SERVICE DEPARTMENT TO LOOK AT ALIGNMENT. SERVICE DEPARTMENT'S WORK RESULTED IN VEHICLE ALIGNMENT WORSE THAN BEFORE. RETURNED VEHICLE BACK TO DEALER SERVICE DEPARTMENT, HAD SEVERAL (DEALERSHIP SERVICE ADVISOR, DEALERSHIP SERVICE MANAGER, KIA DISTRICT SERVICE MANAGER) ALL LOOK AT AND DROVE VEHICLE AND NOTICED ISSUE. DEALERSHIP SERVICE MANAGER STATED THAT HE DROVE SEVERAL OTHER 2011 SORENTO'S AND NOTICED A COUPLE OF 4 CYLINDER VERSIONS WITH SAME ISSUE, AND ONE WITHOUT THE ISSUE. DEALERSHIP SERVICE MANAGER CONTACTED SISTER DEALERSHIP AND WAS INFORMED THAT THEY ALSO HAD A SIMILIAR ISSUE WITH ONE OF THEIR 2011 SORENTO'S. DEALERSHIP SERVICE DEPARTMENT AND DISTRICT MANAGER STATES VEHICLE HAS BEEN PUT BACK TO FACTORY SPECS, HOWEVER, UPON CUSTOMER DRIVING VEHICLE AGAIN ALONG WITH THE DEALESHIP SERVICE MANAGER, THE SAID VEHICLE STILL PULLS TO THE RIGHT SIGNIFICANTLY. CASE NUMBER ([XXX]) HAS BEEN ESTABLISHED BY KIA CONSUMER HEADQUARTERS. FIELD TECH REP HAS BEEN CONTACTED TO LOOK INTO VEHICLE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330122May 12, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED WHEN DRIVING IN VERY SUNNY WEATHER CONDITIONS, THE SUN WOULD REFLECT OFF OF THE CHROME AROUND THE INSTRUMENT CLUSTER AND BLIND THE DRIVERS VIEW OF THE ROADWAY. THE DEALER INFORMED THE CONTACT THAT A REPAIR DID NOT EXIST FOR THE INSTRUMENT CLUSTER. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF A CRASH DUE TO HIS VISION BEING OBSTRUCTED BY THE BLINDING CHROME. THE FAILURE MILEAGE WAS 0. UPDATED 11/03/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329660May 10, 2010
POWER TRAIN
TL* THE CONTACT OWNS A 2007 KIA SORRENTO. WHILE DRIVING AT SPEEDS OF 35 MPH, THE VEHICLE ABNORMALLY BEGAN JERKING VIOLENTLY AND STALLED. THE VEHICLE WAS TOWED TO THE DEALER YET THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS LEFT IN THE DEALER'S POSSESSION WHERE THE CONTACT WAS AWAITING FURTHER DIAGNOSTIC TESTING. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329723May 10, 2010
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) WE HAVE A 2004 KIA SORENTO AUTOMOBILE THAT HAD AN ISSUE WITH THE CRANKSHAFT BOLT IN SEPT. 2009. THE REPAIR COST OVER $1000.00. WE LATER FOUND OUT THAT THERE WAS SOME KIND OF "REPAIR CAMPAIGN" (SC072) FOR THE SAME ISSUE. WHEN WE CONTACTED KIA CUSTOMER SERVICE FOR REPAIR REIMBURSEMENT WE WERE TOLD OUR VEHICLE WAS MANUFACTURED 11 DAYS AFTER THE VEHICLES INVOLVED IN THE RECALL. KIA OFFERED NO GRACE PERIOD AND TOLD US THERE WAS NOTHING THEY COULD DO. ON SATURDAY, 5/8/10, THE SAME BOLT BROKE AGAIN WHICH RENDERS THE VEHICLE UNDRIVEABLE. IF THIS BOLT WERE TO BREAK WHILE THE VEHICLE WAS OPERATING AT HIGHWAY SPEED THE CONSEQUENCES WOULD BE CATASTROPHIC. THE VEHICLE HAS BEEN TOWED BACK TO BILL DODGE KIA IN WESTBROOK, ME. AGAIN FOR REPAIR, AND HAS BEEN DOCUMENTED AS KIA CASE # [XXX] . THE CASE WAS OPENED BY CONTACTING KIA CUSTOMER SERVICE (ALBERT) AT 800-333-4542, EXT. 45060. THE KIA REGIONAL MANAGER FOR THIS PART OF THE U.S. IS GARY AIROLDI AND KIA WOULD NOT PROVIDE ANY ADDITIONAL CONTACT INFORMATION FOR MR. AIROLDI. I CAN'T HELP BUT WONDER IF THE STATE OF MAINE SHOULDN'T LEAD THE WAY IN FORCING KIA MOTORS INTO A NATIONAL RECALL AND REPAIR EFFORT FOR ALL OF THEIR VEHICLES IMPACTED BY THIS DEFECT AND REIMBURSE THOSE WHO HAVE INCURRED OUT OF POCKET EXPENSES AND/OR INJURIES AS A RESULT. OUR DESIRE IS TO HAVE THE VEHICLE REPAIRED AT NO COST (CONSIDERING THE PREVIOUS REPAIR CAMPAIGN) AND TO RECOUP THE $1030.30 SPENT ON THE PREVIOUS REPAIR. THANK YOU VERY MUCH FOR REVIEWING OUR INQUIRY AND WE APPRECIATE ANY ASSISTANCE YOU CAN OFFER. PLEASE DON'T HESITATE TO ALSO CONTACT ME AT WORK AT [XXX] . [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329257May 7, 2010
VISIBILITY:REAR WINDOW WIPER/WASHER, EXTERIOR LIGHTING
THE FRONT WINDSHIELD WIPERS START WORKING BY ITSELF WITHOUT PRESSING ANY CONTROL. SPECIALTY AT NIGHT AND THE WASHER PUMP DOES NOT WORK. SOMETIMES WHEN USING TURN SIGNALS OR HEADLIGHTS AND THE ONLY WAY TO STOP IT IS TURNING OFF THE ENGINE. IT IS SCARY BECAUSE YOU DO NOT EXPECT SUCH OCCURRENCES AND MAKES A DISTRACTION WHEN YOU ARE DRIVING IN THE SPEEDWAY, HERE IN SOUTH CAROLINA WITHOUT ANY LIGHTS IN THE ROAD AND THE I 26 IS NOT AN EASY ROAD TO DRIVE SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329032May 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHEN HE TOOK HIS FOOT OFF THE ACCELERATOR PEDAL AND LET THE VEHICLE COAST, IT SEEMED AS IF THE BRAKE PEDAL WAS BEING DEPRESSED WHEN TRAVELING BETWEEN 30-40 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENGINE WAS BREAKING DUE TO THE TORQUE CONVERTER. THE DEALER TOOK THE VEHICLE FOR A 23 MILE DRIVE AND THAT ALTHOUGH THE FAILURE DID OCCUR, IT WAS NORMAL. THE CONTACT WAS CONCERNED THAT HE COULD POSSIBLY LOSE CONTROL OF THE VEHICLE. THE FAILURE MILEAGE WAS 14. THE CURRENT MILEAGE WAS 1,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328738May 4, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING AT 10 MPH AND MAKING A RIGHT TURN, THE BOLT THAT CONNECTED THE PULLEY AND CRANKSHAFT SNAPPED CAUSING THE CONTACT TO LOSE CONTROL OF THE STEERING. THE ENGINE TURNED OFF AND THE VEHICLE CAME TO AN ABRUPT STOP IN THE MIDDLE OF THE ROAD. THE CONTACT RESTARTED THE VEHICLE AND TOOK IT THE NEAREST REPAIR SHOP WHERE THE PULLEY FELL TO THE GROUND WHEN LIFTED FOR DIAGNOSIS. THE CONTACT CALLED BOTH THE DEALERSHIP AND THE MANUFACTURER BUT WOULD NOT COVER THE REPAIR EXPENSES. THE VEHICLE WAS AWAITING REPAIR AT ANOTHER REPAIR SHOP AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328219April 30, 2010
AIR BAGS:SIDE/WINDOW
THE SIDE AIRBAGS ON OUR 2004 KIA SORENTO DID NOT DEPLOY IN A SIDE IMPACT WITH A UTILITY (ELECTRIC) POLE. CAR SLID FROM ROAD IN A SUDDEN HAIL STORM AND SLID PASSENGER SIDE INTO THE POLE. SPEED WHEN CONTROL OF CAR WAS LOST, APPROX 45 MPH. THE IMPACT BROKE THE POLE INTO 4 PIECES AND TOTALED THE CAR. THE IMPACT WAS IN THE REAR PASSENGER SIDE DOOR, JUST INFRONT OF THE RIGHT REAR TIRE. THE DAMAGE TO THE CAR WENT ALL THE WAY TO THE FRAME. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10326989April 22, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 KIA SORENTO. THE VEHICLE WAS EQUIPPED WITH A PUSH BUTTON START/SMART KEY. UPON EXITING THE VEHICLE, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO DRIFT FORWARD. THE VEHICLE WAS NEVER SHIFTED INTO PARK BUT DUE TO THE PUSH BUTTON/SMART KEYS, THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO GET BACK INTO THE VEHICLE TO USE THE SMART KEY AND SHIFT INTO PARK IN ORDER TO STOP THE VEHICLE FROM MOVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS DESIGNED TO BEHAVE THAT WAY AND THAT THERE WAS NO OTHER TYPE OF KEY AVAILABLE AS AN ALTERNATIVE. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,500. THE CURRENT MILEAGE WAS APPROXIMATELY 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326406April 19, 2010
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
TL*-THE CONTACT OWNS A 2003 KIA SORENTO. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH THERE WAS A LOUD NOISE COMING FROM OUTSIDE OF THE VEHICLE. THE DRIVER SIDE UPPER CONTROL ARM BOLT HAD BROKEN AND CAUSED THE TIRE TO WOBBLE. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD, AND TOWED TO THE DEALER WHERE THE TECHNICIAN REPLACED THE BOLT AT THE OWNER EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 53,000. UPDATED 11/16/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326103April 17, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
EARLIER RECALL DEFECTIVE!!! 2005 KIA SORENTO V6, HAD A RECALL OF BREAKAGE OF CRANKSHAFT ACCESSORY PULLEY BOLT. NEW BOLT FROM THE RECALL HAS ALSO FAILED. MY CRANKSHAFT PULLEY AND BOLT FELL OUT ON THE HIGHWAY WHILE IN OPERATION. KIA SERVICE REFUSES TO COVER THE NEW BOLT ON WARRANTY. HAD BOLT TIGHTENED AT LOCAL SHOP AND IT FAILED AGAIN IN 3 DAYS!!! KIA IS FAILING TO FIX THIS PROBLEM IN WHICH WILL RESULT IN FATALITY ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325549April 13, 2010
ENGINE AND ENGINE COOLING:ENGINE
MY 2005 KIA SORENTO CUT OFF WHILE I WAS DRIVING, THROWING ME INTO A SPIN AND LEAVING ME FACING THE WRONG WAY INTO ONCOMING TRAFFIC. COULD HAVE KILLED ME AND MY KIDS. HAD IT TOWED TO DEALERSHIP. THEY JUMP STARTED IT AND SAID THEY COULDN'T DUPLICATE THE PROBLEM. THEY DID NOTHING. IT SUBSEQUENTLY CUT OFF IN TRAFFIC 3 MORE TIMES. CALLED THE DEALERSHIP, THEY SAID IT WASN'T A WARRANTY ISSUE (THIS WAS THE MONTH OF THE WARRANTY EXPIRATION BUT IT HADN'T EXPIRED YET) AND SINCE THEY COULDN'T DUPLICATE THE PROBLEM THERE WAS NOTHING TO FIX. KIA IS PARKED AND I WON'T DRIVE IT. THEY DON'T HONOR THEIR WARRANTY AND KNOW ABOUT THIS DEFECT AND WON'T TRY TO FIX IT DURING WARRANTY PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321916March 25, 2010
FUEL SYSTEM, GASOLINE
WHEN FUELING MY 2003 KIA SORENTO THE GAS WILL SPEW BACK OUT (AS IF UNDER PRESSURE) ONTO ME, THE VEHICLE AND THE SURROUNDING AREA. THIS IS A FIRE HAZARD. THIS HAPPENS EVERY TIME I TRY TO PUT GAS INTO THE SORENTO. THE DEALERSHIP SAID THEY COULD NOT IDENTIFY THE PROBLEM WITHOUT A COSTLY DIAGNOSTIC TEST. THEY DID 'LOOK' AT THE FUEL LINE AND COULD NOT SEE A PROBLEM. THE ONLY WAY TO PREVENT THE GAS FROM SPEWING IS TO PUT THE GAS IN EXTREMELY SLOWLY. FILLING IT SLOWLY SEEMS TO PREVENT THE PRESSURE BUILD UP THAT CAUSES THE GAS TO SPEW. THE SPEWING GAS IS CAUSING THE PAINT ON MY VEHICLE TO PEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321575March 23, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2009 KIA SORENTO. THE CONTACT STATED THAT WHEN THE PASSENGER SEAT WAS OCCUPIED BY AN ADULT, THE AIR BAG WARNING LIGHT INDICATED THAT THE FRONT PASSENGER SIDE AIR BAG WAS OFF. THE DEALER STATED THAT THE PASSENGER WAS SEATED IN THE VEHICLE INCORRECTLY AND COULD NOT DUPLICATE THE FAILURE. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER DID NOT WANT TO ADMIT FAULT TO THE FAILURE AND WAS CONCERNED WITH THE OVERALL SAFETY OF THE VEHICLE. IF INVOLVED IN A CRASH, THE CONTACT WAS CONCERNED THAT THE AIR BAGS WOULD NOT DEPLOY. THE FAILURE MILEAGE WAS 700 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 05/11/10.*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321198March 20, 2010
AIR BAGS:FRONTAL
FRONT PASSENGER AIRBAG IS DE-ACTIVATED WHEN THE FRONT SEAT IS OCCUPIED BY AN ADULT. IT SHOULD ONLY DE-ACTIVATE IF IT SENSES NO PASSENGER SEATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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