Kia Sorento Complaints

10,397 consumer complaints on file.

#10542699September 9, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CPSC:X1380106A. 2014 KIA SORENTO. CONSUMER STATED THE CONCERN IS NOT BEING ABLE TO READ THE ELECTROLUMINESCENT SPEEDOMETER IN THE DAYLIGHT. *LN THE CONSUMER STATED IT WAS DIFFICULT TO SEE HOW FAST HE WAS GOING. THE SUNLIGHT GLARE MADE IT NEARLY IMPOSSIBLE TO SEE AND IT REQUIRED HIM TO TAKE HIS EYES OFF THE ROAD FOR UP TO FIVE SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542633September 9, 2013
ENGINE, VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY AND HEARD A LOUD KNOCKING NOISE LIKE SOMETHING WAS LOOSE IN ENGINE. NO ACCELERATION AND LUCKILY HAD AN EXIT CLOSE TO PULL OFF SIDE OF THE ROAD. CAR WOULD TURN ON, BUT WOULD NOT DRIVE AT ALL. CAR WAS TOWED TO NEARBY DEALERSHIP. WE WERE 8 HOURS AWAY FROM HOME WHEN THIS HAPPENED. KIA WAS NOT HELPFUL AT ALL WITH DEALING WITH THIS. CUSTOMER SERVICE WAS TERRIBLE. WE HAD ALL PAPERWORK FOR OIL CHANGES IN CAR AND THEY MADE THE DEALERSHIP FAX THEM OVER BEFORE STARTING ANY WORK - WHICH HAPPENED TO BE 4 DAYS LATER BECAUSE THEY STILL DIDN'T WANT TO AUTHORIZE KIA TO WORK ON THE CAR. KIA MADE IT SEEM LIKE WE HAD DONE SOMETHING WRONG EVEN THOUGH THE CAR ONLY HAD 19,000 MILES ON IT. WE FINALLY GOT THE CAR AUTHORIZED TO WORK ON AND WERE AUTHORIZED TO GET A RENTAL CAR (ON DAY 5). WE WENT BACK HOME, THE CAR WAS STUCK IN TOWN 8 HOURS AWAY GETTING WORKED ON. WHEN CAR WAS DONE, KIA WANTED MY HUSBAND TO DRIVE 8 HOURS TO PICK UP THE CAR! THEY ARGUED AND ARGUED WITH US UNTIL THEY FINALLY AGREED TO PUT IT ON A TRUCK AND HAVE IT TRANSPORTED. SERVICE PAPERWORK SHOWED THAT THERE WAS A LOT OF METAL DEBRIS IN BOTTOM OF OIL PAN. THEY REPLACED THE LONG BLOCK ASSEMBLY. WHEN THEY REPLACED THAT, THEY FOUND THE OIL FILTER TO BE DAMAGED AND REPLACED THAT AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542679September 9, 2013
AIR BAGS, SEAT BELTS
WHEN SOMEONE SITS IN THE PASSENGER SEAT, THE SENSOR DOES NOT DETECT PASSENGER. THE LIGHT STAYS IN THE OFF POSITION AND THE AIR BAG LIGHT IN THE DASHBOARD WILL NOT CUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542742September 9, 2013
SERVICE BRAKES, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, FUEL SYSTEM, GASOLINE
WHILE EXITING MY DRIVEWAY AT HOME (WHICH IS ON A AN INCLINE AND EXITS ONTO A STATE HIGHWAY) I LOST ALL BRAKING CAPABILITY. WHEN I TOOK THE CAR INTO MY LOCAL GARAGE TO HAVE THE PROBLEM DIAGNOSED I WAS TOLD THE BRAKE LINES WERE COMPLETELY CORRODED THROUGH WHICH CAUSED THE LOSS OF BRAKING ABILITY. WHILE ATTEMPTING THE REPAIRS THE MECHANIC SMELLED GASOLINE FUMES AND FOUND THAT THE FUEL LINES WHERE THEY EXIT THE TANK HAS ALSO CORRODED THROUGH. I STARTED TO NOTICE UNDER BODY CORROSION SEVERAL YEARS AGO WHEN THE PARKING BRAKE BODY ATTACHMENT POINTS ON THE REAR DIFFERENTIAL CORRODED AND BECAME DISLODGED. ALL OF THIS CORROSION SEEMS TO BE OCCURRING MUCH SOONER THAN I WOULD EXPECT AND SOONER THAN I HAVE EVER EXPERIENCED WITH OTHER VEHICLES I HAVE OWNED MANUFACTURED BY OTHER COMPANIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542466September 8, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I WAS TRAVELING DOWN THE ROAD WHEN ALL OF A SUDDEN THE VEHICLE DECELERATED QUICKLY AND THE ESC LIGHT CAME ON. I COASTED OVER TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF. SAT THERE A FEW MINUTES THEN TURNED VEHICLE BACK ON AND THE POWER CAME BACK ON. I HAVE SINCE EXPERIENCED THIS ISSUE SEVERAL TIMES AND HAVE NOW THE SAME ISSUE HOWEVER THE LIGHT IS NOT GOING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542494September 8, 2013
UNKNOWN OR OTHER
ABOUT A WEEK AGO, I WAS UNLOADING GROCERIES FROM MY KIA SORENTO. THE HATCHBACK HAS A HANDLE IN ORDER TO PULL DOWN THE HATCHBACK. IN THIS INSTANCE, I PULLED IT DOWN A LITTLE BIT AND IT FELT LIKE IT HAD BEEN JERKED OUT OF MY HAND AND FELL ON MY HAND. I HAVE SOME DEEP CUTS AND POSSIBLY A BREAK IN MY HAND. IT FELT AS IF THE HATCH ONCE I LET GO CONTINUED AS IF IT WAS PULLED DOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10542432September 7, 2013
ENGINE, POWER TRAIN, SEAT BELTS
FROM POINT OF PURCHASE (NOVEMBER 2010) THE VEHICLE ALWAYS HAD A HARD START, THE SEAT BELT WAS INCORRECTLY INSTALLED AND THE GAS LID FAILS TO OPEN WITHOUT MANUAL PRODDING. IN APRIL 2012 THE ENGINE FAILED TO START, AND THEN THIS CONTINUED TO HAPPEN MULTIPLE TIMES THEREAFTER. THE DEALERSHIP CHANGED THE BATTERY AND SERVICE THE VEHICLE. IN THE FOLLOWING MONTHS A SERIES OF ISSUES CONTINUED, WINDSHIELD WASHER PUMP STOPPED WORKING, FAILURE START, LOUD KNOCKING SOUND IN THE ENGINE WHILE IDLE AND DRIVING, AND THEN THE CAR STARTED TO STALL AND THRUST HARD FORWARD. THE CAR WAS SERVICED AGAIN, OIL CHANGED, THE CHANGED THE PUMP AND FILTERS, ALL REPORTED PROBLEMS PERSISTED THROUGH 2013. FOR THREE MONTHS THE CAR REMAINED IN THE DEALERSHIP SERVICE SHOP WHERE THE ENGINE WAS SERVICED, AND SOME ?TAPPETS? WERE REPLACED. THE DEALERSHIP CRACKED THE ENGINE COVER, REPLACED IT, WITHOUT INFORMING ME. ALL ENGINE, FAIL START, AND WINDSHIELD PUMP ISSUES CONTINUES TO PERSIST TO DATE (SEPTEMBER 2013) DESPITE MULTIPLE SERVICES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542214September 6, 2013
SUSPENSION
TL- THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT WHEN STARTING THE ENGINE, HE HEARD AN ABNORMAL NOISE COMING FROM THE REAR END OF THE VEHICLE AND ALSO WHEN BRAKING. THE CONTACT STATED THAT THE REAR FRAME AXLE WAS RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE STABILIZER REAR MOUNT HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 117,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541768September 4, 2013
ENGINE, POWER TRAIN
MY CHECK ENGINE LIGHT AND ESC OFF LIGHT CAME ON. AFTER DRIVING AROUND FOR THE DAY IT WENT OFF. THEN LAST NIGHT SEPT. 2 2013 THEY BOTH CAME ON AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538652September 3, 2013
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING TO WORK ON THE HIGHWAY AT 65 MPH, I LOST SIGNIFICANT POWER AND WAS UNABLE TO ACCELERATE PAST 40 MPH ON A LOCAL HIGHWAY. I WAS ABLE TO SLOWLY DRIVE TO A AUTO CENTER WHERE I WAS TOLD MY TRANSFER CASE ASSEMBLY AND ACCELERATOR PEDAL ASSEMBLY WAS MALFUNCTIONING, CAUSING ME TO LOSE POWER AND CAUSING MY CAR TO SHIFT ERRATICALLY WHILE DRIVING. I HAVE OWNED THIS CAR FOR LESS THAN 11 MONTHS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541700September 3, 2013
POWER TRAIN, ENGINE
WHILE DRIVING OUT OF A PARKING LOT AT ABOUT 10 MPH THE VEHICLE SHUT DOWN AND ALL THE DASH LIGHTS ILLUMINATED. I TURNED THE KEY OFF AND ON AND THE CAR RESTARTED, DROVE REST OF DAY WITHOUT INCIDENT. CAR STALLED A SECOND TIME TWO DAYS LATER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541704September 3, 2013
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
WHILE PULLING INTO PARKING SPACE, CAR BECAME NON-RESPONSIVE TO GAS PEDAL INPUT, BUT BRAKES SILL WORKED. HILL ASST AND ETC LIGHTS LIT UP ON DASH, CAR WOULD NOT SHIFT PAST NEUTRAL. TURNED CAR OFF AND ON AND WAS ABLE TO SHIFT TO PARK. CAR STARTED NORMALLY AFTER BEING SHUT OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538420September 2, 2013
ELECTRICAL SYSTEM:IGNITION
WE WERE RETURNING HOME FROM THE STORE SHUT THE VEHICLE OFF AND THE KEY WOULD NOT COME OUT . TWO HOURS LATER WE WERE ABLE TO REMOVE THE KEY. IF THIS WOULD HAVE BEEN AN EMERGENCY WE WOULD HAVE BEEN DELAYED BECAUSE WE COULD NOT GET THE KEY OUT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538186August 31, 2013
VEHICLE SPEED CONTROL
WHEN DRIVING THE SORENTO SX WEARING SUNGLASSES, THE DIGITAL SPEEDOMETER NEEDLE IS VIRTUALLY INVISIBLE. YOU CAN'T READILY CONFIRM THE VEHICLE'S SPEED. YOU HAVE TO TILT YOUR HEAD AND PEER UNDER OR OVER THE SUNGLASSES TO SEE THE NEEDLE WHICH IS TOO DARK AGAINST THE BLACK BACKGROUND. THIS MEANS YOUR EYES ARE OFF THE ROAD FAR LONGER THAN THE TYPICAL GLANCE NEEDED WITH TRADITIONAL SPEEDOMETERS. THIS DESIGN FLAW WILL UNDOUBTEDLY LEAD TO UNNECESSARY ACCIDENTS, INJURY AND DEATH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538251August 31, 2013
ENGINE, ELECTRICAL SYSTEM
I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES QUICKLY AS I WAS GOING TOO QUICKLY TO STOP AT THE STOP LINE IF I HAD NOT. I WAS ONLY GOING ABOUT 20-25 MPH. AS I APPLIED THE BRAKES THE CAR SHUT OFF. I WAS UNABLE TO PLACE THE CAR IN PARK FOR A COUPLE OF MINUTES AND THE CAR DID NOT RESPOND AT ALL. AFTER I BLOCKED TRAFFIC FOR A COUPLE OF LIGHT CHANGES AND CARS WERE HONKING, I WAS ABLE TO PLACE CAR ON PARK AND RESTART IT. IT HAS NOT HAPPENED SINCE. I RECENTLY NOTICED A HIGH PITCHED BUT VERY LOW SOUND WHILE DRIVING AT FIRST I WASN'T SURE WHERE IT WAS COMING FROM. I AM DUE FOR AN OIL CHANGE SO I WILL LET THE DEALERSHIP KNOW WHEN I TAKE IT IN SOON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537641August 28, 2013
SERVICE BRAKES
I HAVE A 2008 KIA SORENTO THAT HAS HAD THE FRONT ROTORS REPLACED THREE TIMES DUE TO WARPING. I AM ABOUT TO REPLACE THEM FOR THE FOURTH TIME AT 79,000 MILES. I BELIEVE THAT THE BRAKES ON THIS SUV ARE INADEQUATE FOR THIS VEHICLE. KIA HAS INFORMED ME THAT SINCE THE SUV IS OUT OF WARRANTY IT DOES NOT FEEL IT HAS ANY RESPONSIBILITY. I BELIEVE THAT SINCE THIS ROTOR WARPING PROBLEM HAS HAPPENED SO MANY TIMES THAT IT IS A DESIGN ISSUE WITH THE BRAKES AND SHOULD BE COVERED BY A RECALL. I HOPE ENOUGH CONSUMERS? COMPLAIN SO THAT THE NTSB DOES AN INVESTIGATION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537397August 27, 2013
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I AM BEYOND DISAPPOINTED IN MY 2012 KIA SORENTO. IT ALL STARTED WHEN MY SORENTO BEGAN TO VIBRATE WHEN TRAVELING AT INTERSTATE SPEED, THEN IT JUST LED TO MORE COMPLEX PROBLEMS. I CAN BE DRIVING DOWN THE INTERSTATE AT NORMAL INTERSTATE SPEED OF 70 OR GOING 50 AND IT WILL GO CRAZY MAKING UNUSUAL SOUNDS AND ALL THE LIGHTS START GOING CRAZY. THEN THE WHOLE VEHICLE SHUTS OFF. THIS IS VERY CONCERNING SINCE I HAVE A 2 YEAR OLD AND 1 YEAR OLD IN MY BACK SEAT AND IT ALWAYS SEEMS TO HAPPEN WHEN I AM IN A HIGH TRAFFIC AREA. I PURCHASED THE SORENTO BECAUSE IT IS SUPPOSE TO BE CONSIDERED A FAMILY VEHICLE. THAT'S ISN'T IT. I CAN BE TRAVELING IN TOWN OR WHERE EVER AND WHEN AT A YIELD ENTRANCE WAY I CAN PULL INTO THE MAIN ROAD AND WHAT DO YOU KNOW. THE SORENTO STALLS OUT. IT DOESN'T WANT TO INCREASE SPEED. THIS SAME THING ALSO HAPPENS WHILE I AM SPEEDING UP AS WELL. IT GETS UP TO 5RPM BEFORE CHANGING GEARS. I CAN'T LET OFF OR I WILL GET REAR ENDED. MY SORENTO ALSO HAS A HORRIBLE PULL TO THE RIGHT. I HAVE PUT NEW TIRES, HAD NUMEROUS ALIGNMENTS AND ALL. NOTHING HELPS IT. IT HAS NEVER BEEN IN ANY ACCIDENT WHATSOEVER, BUT IF THESE PROBLEMS KEEP UP THERE SEEMS TO BE ONE IN THE NEAR FUTURE. I HAVE ALSO TOOK IT TO SEVERAL DEALERSHIPS TO GET THE OTHER ISSUES CHECKED OUT BUT I GET THE SAME RESPONSE. "THEY NEVER CAN FIGURE ANYTHING OUT" I HAVE GOT SEVERAL OTHER PEOPLE TO DRIVE IT AS WELL JUST TO BE SURE IT WASN'T THE WAY I DROVE. I AM TO THE POINT WHERE I AM TERRIFIED TO DRIVE IT AND ESPECIALLY ALLOW MY CHILDREN TO RIDE IN IT. I'M SURE ALL OF US WITH THE SIMILAR ISSUES ARE NOT IMAGING THINGS. I AM SO FRUSTRATED AND TO THE POINT I WANT TO CONSIDER A LAWSUIT BECAUSE I REALLY DON'T WANT A FATAL WRECK RESULTED FROM THESE MALFUNCTIONS TO FINALLY MAKE SOMEONE DO SOMETHING ABOUT THESE ISSUES. NOT MY FAMILY, YOUR FAMILY, OR ANYONE ELSE'S. PLEASE HELP US! OUR LIVES AND OUR CHILDREN'S LIVES ARE AT RISK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537580August 27, 2013
SUSPENSION
VEHICLE ARRIVED FROM FACTORY WITH IMPROPER CAMBER SETTING ON FRONT SUSPENSION. CAMBER IS NOT ADJUSTABLE. PER ALIGNMENT SPECIALIST, STRUTS WILL HAVE TO BE NOTCHED TO SET CAMBER PROPERLY. KIA OF AMERICA REFUSES TO FIX THE ISSUE, RESULTING IN ABNORMAL TIRE WEAR AND POOR VEHICLE HANDLING CHARACTERISTICS AT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537582August 27, 2013
FUEL/PROPULSION SYSTEM
VEHICLE SUFFERS CATASTROPHIC HIGH PRESSURE FUEL PUMP FAILURE ON HIGHWAY RESULTING IN LOSS OF POWER. DEALERSHIP REPLACED PART. THIS IS A HIGH PRESSURE DIRECT INJECTION ENGINE. ENGINE HAS SUFFERED EXTREME NOISE, VIBRATION, AND HARSHNESS ISSUES SINCE NEW. SUDDEN LOSS OF POWER AT HIGHWAY SPEEDS IS POTENTIALLY LIFE THREATENING. THE RELIABILITY OF THIS DIRECT INJECTION FUEL SYSTEM APPEARS POOR. OUR 2013 ONLY HAD 24K MILES AT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537242August 26, 2013
SUSPENSION
DURING A TURN IN A MALL PARKING LOT THERE WAS A LOUD NOISE FROM THE LEFT FRONT SIDE, IT TURNED OUT TO BE A RUSTED THROUGH LOWER CONTROL ARM FOR THE LEFT WHEEL. THERE WAS NO WARNING OF THIS, AND BECAUSE WE LIVE IN A NORTHERN STATE, WHERE ROAD SALT IS A CONCERN, THIS SHOULD BE SOMETHING THAT KIA ADDRESSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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