Kia Sorento Complaints

10,397 consumer complaints on file.

#10545351September 25, 2013
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
ESC LIGHT COMES ON THEN THE ENGINE LOSES POWER, IT ALSO DID THIS 2 YEARS AGO ON 10/31/2011. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545234September 24, 2013
POWER TRAIN
RECENTLY BROUGHT MY 2009 KIA SORENTO TO THE DEALER ON 9/9/13. THE VEHICLE WAS BANGING INTO GEAR (WHETHER REVERSE OR DRIVE) AND IT WAS SLUGGISH WHEN ATTEMPTING TO DRIVE. IT WAS VERY SCARY TRYING TO MAKE A LEFT TURN WHILE CROSSING OVER ONCOMING TRAFFIC AS THE CAR WAS NOT GOING ANYWHERE WHEN TRYING TO DRIVE. THE CHECK ENGINE LIGHT ALSO CAME ON. MY CHECK ENGINE LIGHT SOMEHOW WAS NOT ON WHEN THEY TOOK POSSESSION OF THE VEHICLE.THE DEALERSHIP TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM. THEN SENT ME ON MY WAY WITH NO RECOMMENDATIONS. NOW A WEEK LATER, 9/17/13, I CALLED THE DEALER AND REPORTED THE SAME INCIDENT AS BEFORE. THEY TOLD ME TO DRIVE IT TO THEM AND KEEP THE CAR RUNNING. THE CHECK ENGINE LIGHT WAS ON AGAIN. AS THE TECH AT THE DEALER TOOK POSSESSION OF MY VEHICLE, YOU CAN HEAR IT BANG INTO GEAR AND HEAR THE RPM'S RACING AS THEY DROVE FORWARD. THE TECH ADVISED THAT THE CHECK ENGINE CODES WERE STORED HISTORY CODES. THEY ARE TO DO WITH THE TRANSMISSION. THIS TIME KIA ADVISES TO REPLACE THE TRANSMISSION. MEANWHILE, THE TRANSMISSION WAS REPLACED DECEMBER OF 2011. KIA STILL HAS MY TRUCK AS I AM AFRAID TO DRIVE IT. I HAVE A CALL INTO KIA CUSTOMER SERVICE REGIONAL OFFICE. THIS HAS BEEN AN ONGOING PROBLEM FROM EARLY ON. I HAD BROUGHT THE VEHICLE IN ON NUMEROUS OCCASIONS AND THE DEALERSHIP WOULD TELL ME THEY COULDN'T DUPLICATE MY PROBLEM. THIS IS A SAFETY ISSUE! WHEN YOU PUT THE CAR INTO GEAR, THERE IS A LOUD BANGING SOUND (SOUNDS LIKE YOU WERE REAR ENDED). THEN WHEN YOU APPLY THE GAS PEDAL TO GO FORWARD, THE CAR GOES NOWHERE. THE RPMS RACE AND YOU ARE BARELY MOVING. AT OTHER TIMES, WHEN YOU SLOW DOWN IN TRAFFIC OR ARE STOPPED AT A LIGHT, AND ATTEMPT TO DRIVE, YOU BARELY MOVE AS THE RPM'S ARE RACING. THIS PROBLEM NEEDS TO BE ADDRESSED! IT IS A SAFETY ISSUE!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544920September 23, 2013
POWER TRAIN
PROBLEM: 7 YEAR OLD WAS ABLE TO PULL CONSOLE SHIFT LEVER ON AUTOMATIC TRANSMISSION WITHOUT KEYLESS IGNITION OUT OF PARK AND INTO NEUTRAL AND/OR REVERSE (WE DIDN'T TRY PULLING FURTHER DOWN THE SHIFT COLUMN) WITHOUT THE KEY IN THE IGNITION/VEHICLE TURNED ON. THE VEHICLE ROLLED OUT OF OUR SLIGHTLY INCLINED DRIVEWAY, ACROSS THE STREET AND STOPPED RESTING AGAINST THE CURB ON THE OTHER SIDE OF THE ROAD (DESPITE MY BEST EFFORTS TO STOP THE HEAVY VEHICLE AND LATER TO FIND OUT THAT THE PARKING BRAKE WAS ABOUT HALF WAY DEPRESSED, BY MY 7 YEAR OLD SINCE THAT WAS AS FAR AS SHE COULD PUSH IT). THIS INCIDENT OCCURRED AFTER RETURNING FROM GROCERY SHOPPING AND THE TAILGATE WAS OPEN ALL THE WAY WITH MY 5 YEAR OLD IN THE REAR CARGO AREA "HELPING" US WITH THE GROCERIES. LUCKILY NO BODY WAS INJURED AND NEIGHBORS HELPED STOP TRAFFIC AS I FRANTICALLY TRIED TO GET MY VEHICLE TO STOP AND MY CHILDREN TO SAFETY. I UNDERSTAND THAT I SHOULD HAVE ENGAGED THE EMERGENCY PARKING BRAKE AND CHILDREN SHOULD NOT PLAY IN THE DRIVER'S SEAT OF A VEHICLE, BUT THIS INCIDENT HAS BEEN REPORTED BY OTHERS (AFTER SEARCHING THIS WEBSITE) AND NO MATTER WHAT AN AUTOMATIC TRANSMISSION VEHICLE SHOULD NOT DISENGAGE FROM PARK, NO MATTER HOW HARD ONE PULLS ON THE SHIFT LEVER WITHOUT THE VEHICLE TURNED ON; A SAFETY MEASURE SINCE AT LEAST 1994 WHEN I FIRST STARTED DRIVING. I SHOULD ALSO NOTE, THAT WHEN THE BRAKE IS APPLIED WHILE THE VEHICLE IS IN MOTION THERE IS A CLICKING NOISE THAT COMES FROM THE AREA OF THE SHIFTER ON THE CONSOLE, WHICH WAS REPAIRED ABOUT A YEAR AGO UNDER WARRANTY. I INQUIRED AT THAT TIME EXACTLY WHAT THE ISSUE WAS, BUT DID NOT RECEIVE AN ANSWER FROM THE DEALERSHIP'S SERVICE CENTER, ONLY I NOTICED THAT THE ISSUE WAS NO LONGER THERE. NOW THE ISSUE HAD REAPPEARED BEFORE THIS INCIDENT AND I HAVE NOT HAD THE TIME TO HAVE IT FIXED AGAIN, BUT WAS ASSURED THE BROKEN PART DID NOT AFFECT SAFETY, MAYBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544690September 20, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS LEAVING LA GOING OVER THE GRAPEVINE ON THE FREEWAY,AFTER REACHING THE TOP I STARTED ON THE DOWN SIDE OF THE GRADE WHEN THE BRAKES WENT OUT COMPLETELY.TRAFFICK EVERYWHERE BARELY MADE IT TO SAFETY,WITHOUT HITTING TWO AUTOS IN FRONT OF ME! I WAS SCARED TO DEATH.THE MASTER CYLINDER $438.58 WENT OUT. SEPTEMBER 18TH2013,5:40AM,NO POWER TO ENGINE THE GAS PEDAL WAS NOT WORKING COULD NOT GO MORE THAN 20 MILES AN HOUR,I WAS IN TRAFFIC AND WAS ALMOST REAR ENDED WHEN IT HAPPENED ALL AT ONCE.THE ELECTRIC GAS PEDAL WENT OUT!. REPAIR COST $430.00.MILEAGE ONLY43069. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544275September 18, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE HAS BEEN MULTIPLE TIMES OF ME CHANGING BOTH HEADLIGHTS AND TAILLIGHTS. NOW MY BRAKE LIGHTS ARE OUT AT THE SAME TIME ALONG WITH ONE HEADLIGHT. THE LIGHTS ARE NOT EVEN 2 WEEKS OLD. IT REALLY IS SCARY TO KNOW THAT MY LIGHTS CAN GO OUT AT ANY TIME. (WHICH HAS HAPPENED, THANKFULLY NOT WHEN IT WAS COMPLETELY DARK) AND TODAY, I ALMOST GOT INTO A WRECK BECAUSE I WASN'T AWARE THAT MY 2 WEEK OLD TAIL LIGHTS ARE OUT. MY DASH BOARD LIGHTS AND MY DOME LIGHT FLICKERS AND I HAVE TO HIT THE TOP OF THE DASHBOARD FOR THEM TO COME BACK ON. THIS HAS BEEN GOING ON FOR ABOUT 2 YEARS AND I HAVE SEEN A LOT OF THE SAME COMPLAINTS WITH THIS MAKE AND YEAR. KIA REALLY NEEDS TO DO SOMETHING ABOUT THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544284September 18, 2013
ELECTRONIC STABILITY CONTROL (ESC)
I ALMOST KILLED EVERYONE IN MY CAR, ALONG WITH OTHERS ON THE HIGHWAY. I PULLED OUT ONTO THE HIGHWAY AND HAD NO POWER TO MY VEHICLE. I COULD NOT ACCELERATE AT ALL AND HAD TO PULL OVER TO THE SHOULDER TO GET OUT OF THE WAY OF TRAFFIC. I NOTICED MY ESC OFF LIGHT HAD COME ON SOMEHOW. I TURNED MY VEHICLE OFF AND TURNED IT BACK ON AND THE LIGHT DISAPPEARED AND I HAD POWER AGAIN. SEVERAL TIMES SINCE THEN THE LIGHT WILL RANDOMLY COME ON AND I WILL LOSE POWER. I CALLED A COUPLE MECHANIC SHOPS BUT WHEN I TRY TO TAKE IT IN THE LIGHT DOESN'T COME ON. I DON'T KNOW WHAT CAUSES THIS TO HAPPEN BUT I SEE I'M NOT THE ONLY ONE WITH THE ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544006September 17, 2013
FUEL SYSTEM, GASOLINE, POWER TRAIN
TL* THE CONTACT OWNS A 2003 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MOVED THE VEHICLE OFF THE ROADWAY AND THE ENGINE RPMS INCREASED AS THE VEHICLE BEGAN TO PERFORM NORMALLY. THE CONTACT ALSO STATED THAT ONCE THE FUEL TANK WAS BELOW 3/4 FULL, THE ENGINE WOULD LOSE POWER AND BEGAN TO IDLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INSPECTED BUT WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543793September 16, 2013
ELECTRICAL SYSTEM, SUSPENSION
RADIO AND CAMERA SYSTEM SUDDENLY STOPS WORKING. WHEN YOU TURN ON THE AIR CONDITIONER COMES A STRONG ODOR AS "SILICONE" THIS HAPPENS THE FIRST TIME THAT I TURN ON THE AIR CONDITIONER IN THE DAY. THE VEHICLE IS VERY UNSTABLE AND VERY SENSITIVE TO UNEVEN ROADS. SHAKES A LOT AND MOVES A LOT. I WORRY ABOUT YOUNG CHILDREN AND THEIR HEADS MOVE TOO MUCH IN THE CAR SEAT FOR THESE SUDDEN MOVEMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543825September 16, 2013
ENGINE AND ENGINE COOLING, STRUCTURE
WHEN I BOUGHT THIS VEHICLE I DID NOT REALIZE THAT IT WOULD HAVE SO MANY ISSUES. I THINK IT STARTED IN MARCH OF 2013. I STARTED SMELLING A BAD ODOR WHEN I START MY TRUCK UP AND REALIZED IT WAS COMING FROM THE AC UNIT. HAD IT CHECKED OUT AND WAS INFORMED THAT IT WAS THE CABIN FILTER AND I WOULD HAVE TO PAY TO HAVE IT FIXED. LATER WENT BACK FOR ANOTHER MATER AND WAS TOLD AT FIRST THAT IT WAS UNDER WARRANTY, BUT ONCE I GOT TO THE DEALERSHIP I WAS TOLD IT COULD NOT BE FIXED. EVERY SINCE I HAD THIS TRUCK MY DRIVERS SEAT GOES DOWN BY IT SELF AND I JUST DON'T SEE WHAT THE POINT IN TAKING IT TO THE DEALERSHIP BECAUSE THEY NEVER FIX ANYTHING. I FEEL THAT PURCHASING A KIA FROM RICK CAS KIA WAS A VERY BIG MISTAKE. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE.......... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543575September 14, 2013
FUEL/PROPULSION SYSTEM
PURCHASED NEW VEHICLE WITH 0 MILES,DROVE 134 MILES ON 2ND DAY AND VEHICLE BROKE DOWN-FUEL PUMP FAILURE.VEHICLE TOWED TO DEALER-AFTER 10 DAYS,VEHICLE WAS READY TO DRIVE HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543577September 14, 2013
ELECTRICAL SYSTEM
KEYLESS ENTRY NOT WORKING,ROUGH STARTING-BATTERY REPLACED BY DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543578September 14, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
AIR CONDITIONING NOT COOLING PROPERLY.DRAIN AND RECHARGE SYSTEM BY DEALERSHIP,STILL NOT COOLING PROPERLY.DEALER ORDERED A NEW COMPRESSOR.DEALER INSTALLED NEW COMPRESSOR AND RECHARGE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543579September 14, 2013
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
PROBLEMS WITH REMOTE KEY FOB,WONT LOCK VIA REMOTE KEY FOB.VEHCILE WON'T LOCK VIA KEY. VEHICLE WON'T START VIA KEYLESS PUSH BUTTON START WITHOUT KEY FOB IN THE CONSOLE RECEPTACLE. WITH VEHICLE RUNNING,IF KEY IS REMOVED-VEHICLE REMAINS RUNNING AND WON'T SOUND BELL OR SHUTOFF ENGINE SAME PROBLEM IN SUMMER/2012 DEALER REPLACED BATTERY THEN,WITH 22,500 MILES ON VEHICLE. AT DEALERSHIP NOW 9/14/13 WAITING FOR FIX WITH 35,500 MILES ON KIA SORENTO. DEALERSHIP SAYS THERE IS ALSO SOME KIND OF ECM REFLASH THAT IS DUE FOR MY VEHICLE,NOW. STILL WAITING 2HRS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543442September 13, 2013
ENGINE, VEHICLE SPEED CONTROL
HAVE A 2013 KIA SORENTO. PURCHASED USED END OF MAY 2013. WIFE NOTICED AT TIMES THE VEHICLE WOULD STALL OR SHUTDOWN WITH THE ENGINE LIGHT ON. HAPPENED AGAIN 09/11/2013. TOOK IT THE KIA PLACE AND THEY DID THE FOLLOWING: CAUSE: SA153 XMA VQ ECM UPGRADE CAUSE: FOUND P2111 THROTTLE ACTUATOR FAILURE 28325R1A VCM MOTOR ASSY ( THETA ENG ), R&R 1 - 35100-3C700 ETC-ACTUATOR 1 - UM040-CH010 THROTTLE PL & IND CL THEY CLAIM THIS RESOLVED IT....WE WILL SEE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543462September 13, 2013
POWER TRAIN
2 DAYS AGO WHILE DRIVING HEARD LOUD SOUND, WHOA, COULD NOT DETERMINE WHAT CAUSED IT. THIS MORNING IN MY GARAGE STARTED FOR DAILY DRIVE, WHEN I PUT CAR FROM PARK TO REVERSE WAS LOUD CLUNK SOUND. PUT BACK IN PARK DID THIS 3 OR 4 TIMES LOUD CLUNKING WITH JOLTING SEEM TO LUNGE FORWARD. VIOLENT SOUND AND FEEL. NO WARNING LIGHTS ARE ILLUMINATED.MY HUSBAND GOT IN CAR, HE EXPERIENCED THE SAME. I CALLED KIA SERVICE, THEY TOLD ME TO CALL ROADSIDE FOR TOW. HE TOLD ME THEN IT WOULD BE A 1 DAY JOB. HE SEEMED FAMILIAR WHAT I DESCRIBED. TOWED TO DEALER, THEY CALLED ME LATER OF COURSE THEY COULD NOT REPLICATE THE PROBLEM. WE EXPLAINED OVER THE PHONE IT HAS TO BE SOMETHING DUE TO LOUD SOUNDS, CLUNKING METAL SOUND, COULD NOT PUT IN GEAR. THEY KEPT THE CAR OVER NIGHT, TO TRY AGAIN IN THE MORNING, THEY ARE CONTACTING KIA MANUFACTURING FOR ADVICE. NOW I AM READING ALL THESE COMPLAINTS, SOME SOUND EXACTLY LIKE MY EXPERIENCED. I HAVE NO RECALL LETTER OR NOTIFICATIONS. FROM KIA LOSING FAITH IN KIA AND AFRAID TO DRIVE THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543490September 13, 2013
TIRES, SUSPENSION
TL* THE CONTACT OWNS A 2013 KIA SORENTO EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE 235/60/18. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE FRONT END OF THE VEHICLE AND THE STEERING WHEEL STARTED SHAKING ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MECHANIC STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AND A WHEEL BALANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER WAS NOT AVAILABLE. UPDATED 10/29/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543233September 12, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT ATTEMPTED TO CLOSE THE LIFT GATE BY PRESSING THE CLOSE BUTTON, BUT WHEN IT CLOSED IT OPENED INDEPENDENTLY. THE CONTACT ATTEMPTED TO CLOSE IT MANUALLY BUT THE LIFT GATE WOULD NOT CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 525.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543053September 11, 2013
ENGINE, VEHICLE SPEED CONTROL
STARTED VEHICLE 7AM. SHIFTED FROM P TO R. ENGINE REVVED ON ITS OWN. SHIFTED BACK TO P. OBSERVED CLUNK SOUND FROM TRANSMISSION. SHIFTED BACK TO R AND OBSERVED CLUNK SOUND. REVERSED TO STREET. SHIFTED TO D. VEHICLE ACCELERATED ON ITS OWN WITHOUT DEPRESSION ACCELERATOR TO 20 MPH. PULLED OVER. SHIFTED TO P. TURNED OFF IGNITION. RESTARTED VEHICLE. CLUNK SOUND OR SUDDEN ACCELERATION NOT OBSERVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542899September 10, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURES COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURES. THE FAILURE MILEAGE WAS 5,880.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542607September 9, 2013
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT SHE ATTEMPTED TO REVERSE HOWEVER, THE SHIFTER COULD NOT BE MOVED FOR OVER 30 MINUTES. IN ADDITION, THE RADIO WOULD SPORADICALLY POWER ON INDEPENDENTLY AND DRAIN THE BATTERY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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