Kia Sorento Complaints

10,397 consumer complaints on file.

#10721995May 28, 2015
STRUCTURE:BODY
DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN FROM OUTSIDE BUT CAN OPEN FROM INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721462May 26, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ACCELERATOR PEDAL FAILED TO OPERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V089000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721487May 26, 2015
STRUCTURE:BODY
ON JANUARY, 29TH, 2015 THE FRONT PASSENGER SIDE OUTSIDE DOOR HANDLE REFUSED TO WORK. ON JANUARY, 30TH, 2015 THE REAR PASSENGER OUTSIDE DOOR HANDLE BROKE OFF. ON MAY 24TH, 2015 THE DRIVER DOOR OUTSIDE HANDLE REFUSED TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717664May 21, 2015
AIR BAGS
DRIVER AIR BAG DID NOT DEPLOY RIGHT SOME THING TORE THRU RIGHT SIDE CAUSING 2ED BURNS ON RIGHT REST AND CUT ON RIGHT FOREARM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10717761May 21, 2015
AIR BAGS
PASSENGER SIDE, FRONT, AIRBAG INDICATOR WORKS ONLY SOME OF THE TIME WITH ADULT PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717804May 21, 2015
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE DASHBOARD REFLECTS ONTO THE WINDSHIELD REDUCING VISIBILTY AS THE REFLECTIONS CAUSE DISTORTED VISION THRU THE WINDSHIELD. THIS IS EXTREMELY HAZARDOUS ON SUNNY DAYS AS THE REFLECTIONS INCREASE DEPENDING ON THE ANGLE OF THE SUN REFLECTING OFF THE SHINY DASHBOARD ONTO THE WINDSHIELD. MAYBE THE DASHBOARD SHOULD NOT BE COATED WITH SUCH A REFLECTIVE AND SHINY MATERIAL TO AVOID THIS ISSUE. IN ADDITION, THE SPEED PANEL HAS DETAILED METALLIC PAINT AROUND THE SPEEDOMETER AND PANEL INFO WHICH REFLECTS BEAMS OF BLINDING LIGHT FROM THE SUN AND BRIGHT LIGHTS INTO THE DRIVERS FACE WHILE DRIVING. AGAIN, MAYBE THE METALLIC PAINT AND SHINY REFLECTIVE DESIGN SHOULD BE CHANGED TO NON-REFLECTIVE OPTIONS TO AVOID BLINDING THE DRIVER. ANNOYING FEATURES WHICH CAUSE THE DRIVER TO ADJUST POSITION WHILE DRIVING OR TRY TO BLOCK THE BLINDING LIGHTS AND VISUAL DISTRACTIONS WHILE IN MOTION ARE DANGEROUS AND COULD LEAD TO ACCIDENTS. KIA PLEASE CONSIDER REDESIGNING THESE DANGEROUS DESIGN DETAILS AND INCREASE THE SAFETY FOR EVERYONE. IF CHANGES ARE NOT MADE ON NEWER MODELS, I WILL NEVER AGAIN PURCHASE ANY KIA PRODUCTS AND WILL WARN OTHERS OF THESE DANGERS ON THIS VEHICLE BRAND. SAFETY IS MORE IMPORTANT THAN DESIGN SO PLEASE REMOVE THE METALLIC PAINT FROM THE SPEEDOMETER PANEL AND FIND A NON-REFLECTIVE MATERIAL TO COVER THE DASHBOARD. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717870May 21, 2015
UNKNOWN OR OTHER
I WAS IN THE PROCESS OF PULLING THE HANDLE OF THE DOOR AND THE HANDLE SNAPPED CLEAN OFF THE DOOR. IT MADE IT VERY DIFFICULT TO REACH MY SON BECAUSE THE DOORS CHILD SAFETY LOCK WAS ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717537May 20, 2015
ENGINE
WENT TO LEAVE HOUSE VEHICLE STARTED. FELT LIKE BRAKES WERE LOCKED LOOKED AT DASH RED LIGHTS FOR CHECK ENGINE AND BRAKE LIGHT WAS ON. ENGINE WAS RUNNING POPPED THE HOOD SEEN FAN BELT WASN'T TURNING. CALLED AAA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717559May 20, 2015
ENGINE, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING MY 2006 KIA SORENTO ON WEDNESDAY DECEMBER 17, 2014, A WEEK BEFORE CHRISTMAS, THE CRANKSHAFT PULLEY BOLT LOOSENED UP. UNDER TREMENDOUS PRESSURE FROM THE ENGINE THE STEEL PULLEY BENT SKEWING ALL BELTED DRIVING SYSTEMS: POWER STEERING, ELECTRICAL, ELECTRICITY TO ENGINE, A/C, WIPERS, HEATING AND DEFROSTING SYSTEMS, AND ETC CAUSING ME TO LOSE COMPLETE CONTROL OF CAR WHILE TURNING CORNER AT BUSY INTERSECTION; LOOSING STEERING, COMPLETE ENGINE SHUTDOWN, PANIC, AND PUTTING ME IN 'HARM'S WAY'! MY WIFE AND I HAD SPECIFICALLY BOUGHT THIS SUV BECAUSE WE CARE AND DRIVE OUR 3 BEAUTIFUL GRANDCHILDREN TO SCHOOL/BACK AND TO ALL ACTIVITIES AND SO MANY OTHER CHILDREN (THEIR FRIENDS) GOING TO THE SAME PLACES AND ACTIVITIES. I THANK GOD THIS DIDN'T HAPPEN WITH ANY CHILDREN OR MY WIFE IN THE CAR AND EVEN UNDER WORSE SITUATIONS; EX: EXPRESSWAY DRIVING OR SO MANY OTHER LIFE THREATENING DRIVING SITUATIONS! I HAVE PAID MANY HUNDREDS OF DOLLARS FOR THE REPAIRS AND MUCH TIME AND WORRYING ABOUT THAT TERRIBLE INCIDENT I HAVE SUFFERED! ALSO MY IMMEDIATE CHILDREN PUT MUCH PRESSURE ON ME TO GET RID OF THIS UNSAFE CAR CONCERNED FOR THEIR CHILDREN (MY GRANDCHILDREN) AND THEIR FRIENDS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717295May 19, 2015
UNKNOWN OR OTHER
MY EXTERIOR DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE! HOWEVER WORKS FINE FROM THE INSIDE. I TOOK IT TO A KIA DEALER AND THEY WANTED TO CHARGE ME OVER $100 TO DIAGNOSE THE PROBLEM BUT NOT FIX IT! I READ OTHER POST BELOW ARE HAVING THE SAME PROBLEM. I'M GOING TO PIGGY OFF WHAT OTHERS STATED, AND SAY THIS SHOULD NOT BE HAPPENING ON A 2011. I'M ALREADY LOOKING INTO TRADING MY CAR IN! A FEW MONTHS AGO MY REAR PASSENGER SEATS WILL NOT FOLD BACK UP. TOOK IT IN AND THE DEALER STATED IT WAS A RECALL FOR THE YEAR 2012 BUT NOT THE 2011. AGAIN ANOTHER $100 JUST TO DIAGNOSIS NOT FIX IT! $200 JUST TO FOLD A SEAT BACK UP.. CRAZY! AGAIN I'M LOOKING INTO TRADING FOR A BETTER MAKE! NOT PURCHASING ANOTHER KIA!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717384May 19, 2015
AIR BAGS
GOOD AFTERNOON, I HAVE A 2011 KIA SORENTO AND THE AIRBAG LIGHT STAYED ON. WHEN I TOOK IT TO THE DEALER IT WAS THE CLOCK SPRING. I PAID TO HAVE MY VEHICLE FIX LAST FALL. HOWEVER, LOOKING ON THE INTERNET THIS SEEMS TO HAPPEN A LOT IN KIA CARS. WHY HAVENT KIA REPORTED THIS ISSUE? I WAS REAR ENDED RECENTLY AND NONE OF MY AIRBAGS DEPLOYED. IM WONDERING IF KIA IS HIDING THIS ISSUE. THE PERSON AT THE SHOP TOLD ME A CLOCK SPRING SHOULD NOT GO BAD ON A FAIRLY NEW VEHICLE. SOMEONE NEEDS TO LOOK INTO THIS SITUATION BEFORE SOMEONE GETS KILLED. KIA IS RIPPING OFF CAR OWNERS BECAUSE THEY WONT ACKNOWLEDGE THE PROBLEM PUBLICLY. HTTP://WWW.KIA-FORUMS.COM/KIA-CARENS-RONDO-FORUM/76352-AIR-BAG-LIGHT-CLOCK-SPRING.HTML I HOPE SOMEONE WILL INVESTIGATE THIS SITUATION. PLEASE COPY AND PAST THE ABOVE URL TO SEE WHAT KIA OWNERS HAVE TO SAY. UPDATED 10/17/2017*CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10717399May 19, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
THE INTERIOR DOME LIGHT QUIT WORKING TOOK TO A MECHANIC, HE LOOKED INTO THE WIRING HARNESS AND SAID THAT ALL THE WIRES HAD MELTED TOGETHER. THIS PROBLEM COULD AFFECT ALL THE ELECTRICAL PARTS OF THE TRUCK. ALSO OF NOTE IS THAT THE TRUCK INDICATOR LIGHT SHOWING THAT THE TRUCK IS OPEN, EVEN WHEN ITS NOT. SO FAR NO FIRE HAS STARTED. COST TO FIX PER THE MECHANIC IS OVER $1000, OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716930May 17, 2015
VEHICLE SPEED CONTROL
I WAS TURNING INTO A PARKING SPACE IN A PARKING GARAGE WITH MY FOOT JUST BARLEY ON THE BRAKE WHENTHE CAR ACCELERATED VERY FAST AND CAUSE ME TO HIT A CONCRET WALL. I TRIED TO STOP IT BUT IT DIDN'T STOP UNTIL IT HIT THE WALL KNOCKING ME ALMOST OUT OF THE PARKING SPACE. THIS HAS NEVER HAPPEN BEFORE SINCE I HAVE HAD THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10716963May 17, 2015
UNKNOWN OR OTHER
VEHICLE LOST POWER WHILE DRIVING 30MPH SINCE THEN IT WILL START NOW BUT SHUTS OFF AFTER A BLOCK'S DRIVE. LIMPED IT HOME AND HAVE BEEN READING ON LINE THIS IS NOT AN UNCOMMON PROBLEM. WE'VE HAD IT IN FOR RECALL (FRONT SEATBELT LIGHT) AND THE ESC LIGHT ILLUMINATION WAS DISMISSED AT THAT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716876May 16, 2015
ELECTRICAL SYSTEM
AFTER READING MANY OF THESE COMPLAINTS, THEY ARE THE SAME AS MINE. MY CAR HAS SHUT OFF WHILE DRIVING AT LEAST FOUR TIMES, THE LAST TIME I HAD TO HAVE IT TOWED TO MY REGULAR MECHANIC. SINCE THE CHECK ENGINE LIGHT DID NOT STAY ON AT FIRST HE WAS UNABLE TO DETERMINE WHAT WAS WRONG. NOW THAT I SEE MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM I NOW KNOW WHAT I AM UP AGAINST. I GUESS KIA IS WAITING FOR SOMEONE TO BE KILLED WITH THEM DRIVING AND CAN NOT PULL OVER DUE TO NO POWER, THEN GET HIT FROM BEHIND. THEN AND ONLY THEN WILL THEY DO A RECALL AFTER SOMEONE LOOSE THEIR LIFE, JUST BECAUSE THEY WANT TO KEEP QUITE. I NOW KNOW WHAT TO TELL MY MECHANIC THAT IS WRONG. I WILL COPY SEVERAL OF THESE COMPLAINTS AND TAKE IT TO HIM. I WILL ALSO CALL MY LOCAL TV STATIONS TO REPORT THIS AS WELL, I REFUSE TO SIT AROUND ALLOW SOMEONE TO BE KILLED IN ORDER TO SAVE KIA MONEY. THEY CAN DO A RECALL AND FIX THIS MATTER, BUT THEY DON'T WANT TO. I WILL NEVER BUY ANOTHER KIA AGAIN AND WILL TELL OTHERS WHEN THE TV STATIONS INTERVIEW ME I WILL BE SURE TO LET PEOPLE KNOW NOT TO BUY YOUR CARS AT ALL UNTIL YOU FACE UP TO THE FACT THAT THIS IS A DANGEROUS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716444May 14, 2015
ENGINE, SUSPENSION
I HAVE A 2005 KIA SORENTO AND LAST AUGUST I WAS COMING TO A STOP AT A VERY BUSY INTERSECTION AND MY CAR MADE A VERY LOUD CLANKING BANG SOUND. MY CAR DIED, MY BATTERY, BRAKE AND ENGINE LIGHT CAME ON. I TURNED THE KEY AND IT STARTED AND I WAS ABLE TO GET IT OFF THE ROAD BUT MY POWER STEERING WAS GONE. I HAD IT TOWED TO A GARAGE THAT SAID THEY WOULD NOT FIX IT BECAUSE IT WAS TO INTENSE (COST $150), SO I HAD IT TOWED TO ANOTHER. AN ASE CERTIFIED CHEVROLET DEALERSHIP AND THEY TOLD ME IT SHOULD BE COVERED UNDER MY WARRANTY BECAUSE IT WAS PART OF THE POWER TRAIN AND I HAD LESS THAN 60,000 MILES ON MY VEHICLE- MY CRANKSHAFT BOLT WAS SHEARED COMPLETELY OFF (NO CHARGE). THEY AND I CONTACTED KIA, KIA HAD ME TOW IT TO THEM (WHICH IS 50 MINUTES AWAY). THEY THEN TOLD ME IT WAS NOT COVERED, AND THE PART WAS $10.97, HOWEVER THE WORK INVOLVED TO FIX IT WAS A LOT MORE EXTENSIVE AND GAVE ME AN ESTIMATE OF $650.00-$750.00! IT COST ME $650.00 PLUS ALL MY TOWING COSTS ($240.00). I COULD HAVE SAVED THE TOWING COST AND HAD THE CHEVROLET DEALERSHIP FIX IT SINCE I HAD TO PAY FOR IT! NOW, NOT EVEN A YEAR LATER, I BRING MY SORENTO TO THE CHEVROLET DEALER FOR AN OIL CHANGE AND THE MECHANIC ASKED ME TO COME LOOK AT MY DRIVER SIDE TRAILING ARM BRACKET. IT IS COMPLETELY RUSTED AND NO LONGER ATTACHED AND THE OTHER SIDE ISN'T IN GOOD SHAPE EITHER. THEY TELL ME IT WILL COST HUNDREDS OF DOLLARS TO FIX IT AND I REALLY SHOULD CONTACT KIA BECAUSE THIS SHOULD NOT HAVE HAPPENED. I DECIDED TO RESEARCH THIS AND IT APPEARS THAT BOTH OF THESE ISSUES ARE COMMON AND UNSAFE. I AM WAITING TO HEAR BACK FROM KIA NOW ON HOW TO GET THIS TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716247May 13, 2015
ENGINE, STEERING, UNKNOWN OR OTHER
IN THIS INSTANCE, THE CAR FAILED TO START. HOWEVER, THERE WERE SEVERAL MORE INCIDENTS CONCERNING THE SAME ISSUES. IN THOSE INSTANCES, THE CAR WOULD SUDDENLY LOSE POWER, STALL OUT AND IF ABLE TO BE RESTARTED, COULD BE DRIVEN WITH A LAG IN THE ENGINE A SHORT DISTANCE BEFORE ALL THE DASH LIGHTS WOULD TURN ON AND THE CAR WOULD LOSE POWER STEERING. IN TWO INSTANCES, THE POWER STEERING WAS SUDDENLY LOST WHEN MAKING A LEFT TURN WITH A BREAK ACROSS ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716343May 13, 2015
ENGINE
HAD OIL LIGHT GO ON WHEN I WOULD TAKE OFF FROM A STOP BUT WOULD TURN OFF WHEN I STOP. I CALLED THE DEALER AND TOOK IT IN AND WAS TOLD THAT THE OIL FILTER WAS PUT IN WRONG. THE DEALER PUT A NEW ONE ON AND DID ALL THE TEST TO MAKE SURE IT WAS WORKING PROPER. NINE DAY LATER I HAD A OIL LEAK AND CALLED THE SAME DEALER AND WAS TOLD TO COME BACK IN. THE SERVICE MANAGER THEN TOLD ME THE BECAUSE SOMEONE ELSE HAD DONE OTHER OIL CHANGES ON THE CAR I WOULD HAVE TO PAY FOR ANY REPAIRS IF THE OTHER PLACE WOULD NOT. WHEN I ASKED ABOUT THE PART BEING UNDER WARRANTY THE SERVICE MANAGER TOLD ME THAT THIS PART WAS NOT UNDER WARRANTY. THE SERVICE ALSO TOLD ME THAT EVEN IF THE DEALER DID THE OIL CHANGE AFTER THE FIRST ONE THAT KIA WOULD NOT WARRANTY IT. SO NOW I WILL GET A BILL OVER 900 DOLLARS AND STILL NOT KNOW IF I HAVE A ENGINE THAT WILL WORK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716099May 12, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ESC OFF SENSOR AND CHECK ENGINE LIGHT COMES ON WHEN STARTING VEHICLE OR WHEN IN MOTION/DRIVING. ESC OFF ILLUMINATES FOLLOWED BY COMPLETE LOSS OF ACCELERATION. WHILE DRIVING AT 30 MPH TO 70 MPH LIGHT APPEARS AND QUICKLY LOOSES LACK OF THROTTLE ACCELERATION POWR. I'VE HAD THIS HAPPEN (10 PLUS TIMES) SINCE I BOUGHT THIS VEHICLE IN 2012 PRE-OWNED FROM KIA DEALERSHIP IN CAPE CORAL,FL. TONIGHT 5/12/15 I WAS HEADING ON HIGHWAY AND STOPPED 3 TIMES EVERY 2 TO 4 MILES (LOST POWER) IN THE MIDDLE OF TRAFFIC.. FINALLY,VEHICLE CAME BACK ON MORE FOR ABOUT 10 MILES, WHILE ON THE HIGHWAY GOING 65 TO 70 MPHS VEHICLE SHOWED ESC OFF LIGHT AND LOST ACCELERATION THEN POWER... NO ACCIDENT JUST SWERVED ALOT..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715478May 9, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
CAN'T OPEN DOORS USING EXTERIOR HANDLES ON 3 OF THE FOUR DOORS, ONLY ABLE TO OPEN FROM INSIDE. LOCKS WORK FINE. THE THREE DOORS THAT DON'T WORK ARE THE DRIVER DOOR, FRONT PASSENGER, AND REAR DOOR ON DRIVER SIDE. THIS SUV IS ONLY 4 YEARS OLD. THIS SHOULD NOT BE HAPPENING ON A VEHICLE LESS THAN 5 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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