Kia Sorento Complaints

10,397 consumer complaints on file.

#10730156June 24, 2015
AIR BAGS
AIRBAG SENSOR LIGHT CAME ON SUDDENLY. TOOK VEHICLE TO DEALERSHIP AND AFTER "RESETTING" THE SENSOR LIGHT THREE TIMES THEY NEEDED TO TAKE MORE DIAGNOSTICS. THEY CAME BACK THAT THE CLOCK SPRING NEEDED TO BE CHANGED. THIS REPAIR FOR PART AND LABOR IS $500. I COULDN'T GET IT FIXED TODAY SO IF I GET INTO AN ACCIDENT THE DRIVERS AIRBAG WILL NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726820June 23, 2015
ENGINE
I WAS DRIVING THOUGH A PARKING LOT ON LATE FRIDAY AFTERNOON AND HEARD A RATTLING NOISE COMING FROM UNDER THE HOOD. SO, AFTER I PARKED I POPPED THE HOOD, I ALSO STARTED TO HEAR A SQUEAKING NOISE (BELTS RUBBING), SO I DROVE HOME AND PARKED IT UNTIL MONDAY WHEN I TOOK IT TO A LOCAL SHOP AND THEY SAID IT SOUNDED LIKE A PULLEY FOR THE TIMING BELT, THEY GOT IT IN ON WEDNESDAY AND CALLED TO HAVE ME COME TAKE A LOOK AT WHAT WAS CAUSING THE NOISES WHEN I GOT THERE, THEY EXPLAINED THAT IT WAS THE CRANKSHAFT BOLT THAT HELD THE FLY WHEEL ON AND THERE WHERE TWO OPTIONS (1)I COULD DRIVE IT UNTIL THE BOLT SNAPPED OR (2) THEY COULD TRY AND BREAK THE BOLT LOOSE AND REPLACE IT, SO WE WENT WITH OPTION NUMBER 2 AND AFTER ABOUT FIVE HOURS I GOT A CALL TELLING ME THAT THE BOLT HAD SNAPPED AND THEY HAD TRIED WELDING A NEW BOLT ON TO TRY AND BREAK THE REST OF IT LOOSE, AND THEY HAD TRIED TO DRILL OUT THE BOLT BUT WITH NO LUCK, THEY THEN GAVE ME AN ESTIMATE TO REPLACE THE ENGINE WITH A RE-MANUFACTURED ENGINE THE ESTIMATE WAS $6,900.00 BEFORE TAX, SO I CALLED KIA CORPORATE AND THEY TOOK A WEEK TO COME BACK AND TELL ME DUE TO THE AGE, THE MILEAGE, AND NOT THE ORIGINAL OWNER THEY WOULD NOT PAY TO REPLACE THE ENGINE SO NOW I'M GOING TO JOIN THE CLASS ACTION LAW SUIT. VERY BAD ENGINEERING DESIGN TO THINK ONE SEER PIN COULD HOLD THAT BOLT PLUS IT SOUNDS LIKE THEY ARE USING A DEEP THREAD SKINNY SHAFT BOLT WHICH MEANS THE THREADS ARE HOLDING A 15-20LBS FLY WHEEL WHEN THAT SEER PIN SNAPS, VERY DISAPPOINTED IN KIA, WILL NEVER BUY THEIR CARS AGAIN ..UPDATED 08/24/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726832June 23, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNED A 2014 KIA SORENTO. AFTER THE VEHICLE WAS PARKED FOR FIVE HOURS, THE FUEL TANK CAUGHT FIRE WITHOUT WARNING. THE VEHICLE WAS DESTROYED. NO INJURIES WERE REPORTED. THE FIRE DEPARTMENT CONFIRMED THAT THE FUEL TANK CAUSED THE FIRE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10726468June 21, 2015
SERVICE BRAKES
I PURCHASED THIS VEHICLE USED ON 3-25-15 WITH A FULL FACTORY WARRANTY. AFTER DRIVING THE VEHICLE FOR A FEW DAYS MY WIFE AND I BOTH NOTICED THE BRAKE PEDDLE DRIFTING TO THE FLOOR WHILE STOPPED AND THE VEHICLE WOULD START TO CRAWL FORWARD. DURING LONG STOPLIGHTS THE BRAKE PEDDLE WILL SLOWLY DRIFT TO THE FLOOR AND HAS TO BE PUMPED UP. I HAVE TAKEN THIS TO THE KIA DEALER TWICE AND THE FIRST TIME WAS TREATED LIKE I WAS AN IDIOT THEY DID A CURSORY INSPECTION AND SAID THERE WAS NOTHING FOUND AND RETURNED THE VEHICLE TO ME. I LEFT AND DROVE THE VEHICLE FOR ABOUT A WEEK AND FOUND THAT AT ALMOST EVERY STOPLIGHT IT WOULD DO THE SAME THING LOOSE BREAKING AND BEGIN TO ROLL FORWARD. I THEN TOOK IT TO AN INDEPENDENT MECHANIC "IN & OUT AUTO" HE STATED TO ME THERE WAS BREAK LOSS AND PEDDLE MOVEMENT TO THE FLOOR AND RECOMMENDED I RETURN IT TO THE DEALER. I DID SO THE NEXT DAY EXPLAINING WHAT I WAS TOLD SO THEY HAD A DIFFERENT MECHANIC LOOK IT OVER AND HE WAS ABLE TO DUPLICATE & MAKE THE VEHICLE DO THE SAME THING "BUT" THEY KIA SAID THERE WAS NO NEED OF REPAIR AND THIS IS NORMAL AGAIN SENDING ME HOME. THIS IS VERY DISCONCERTING ESPECIALLY IN TRAFFIC AND ALSO I NOTED ON REVERSING AT A STORE PARKING LOT THE BREAKS FADED WHEN PEDESTRIANS WERE WALKING BEHIND MY VEHICLE. THIS IS A SAFETY CONCERN FOR NOT ONLY MYSELF BUT OTHER DRIVERS AND PEDESTRIANS. I HAVE KIAS PAPERWORK SHOWING BOTH TRIPS TO THEIR SHOP WITH NOTHING BEING DONE TO FIX THIS PROBLEM. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726214June 19, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SORENTO. THE CONTACT STATED THAT WHEN THE KEY WAS TURNED TO THE OFF POSITION AND REMOVED, THE VEHICLE FAILED TO SHUT OFF. THE CONTACT REMOVED THE BATTERY FROM THE VEHICLE, BUT THE VEHICLE CONTINUED TO RUN. THE CONTACT THEN REMOVED AN AIR MASK VALVE THAT CAUSED THE ENGINE TO SHUT OFF. THE VEHICLE WAS UNABLE TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. MA 08/05/15 UPDATED 11/13/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726095June 18, 2015
STEERING, POWER TRAIN, ENGINE
I WAS TURNING AT A STOP LIGHT WHEN I LOSS POWER STEERING AND NEARLY CRASHED.I WAS ABLE TO GET IT PULLED OVER.I RAISED THE HOOD AND SAW THE CRANKSHAFT PULLEY LYING ON THE THE BOTTOM SKID PLATE.I LOOKED ON THE INTERNET ONLY TO FIND THERE ARE PROBABLY THOUSANDS OF SIMILAR CASES WORLDWIDE.I CALLED KIA .THEY BASICALLY BLEW ME OFF!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725702June 17, 2015
STRUCTURE:BODY
DRIVERS SIDE REAR DOOR WONT OPEN FROM OUTSIDE. IF WINDOW IS DOWN CAN REACH IN AND HIT INNER PANEL AND IT WILL OPEN. INNER PANEL GETTING HUNG UP ON STRIPPING SO WHEN YOU TRY TO OPEN DOOR IT PULLS CLIPS FROM PANEL BREAKING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725625June 16, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725216June 15, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING AT 20 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725441June 15, 2015
AIR BAGS
AIR BAG LIGHT CAME ON WILL NOT GO OFF HAVE AN APT WITH DEALERSHIP TOMORROW THEY SAY 45.00 TO RUN A DIAGNOSTIC CHECK BECAUSE THERE IS NO RECALL. AND IT IS NOT COVERED SO WE WILL SEE ABOUT A COST I DON'T FEEL SAFE NOT KNOWING IF MY AIR BAGS ARE NOT GOING TO WORK..UPDATED 07/13/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724933June 12, 2015
ENGINE
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE DECELERATED TO 20 MPH WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE SEC AND THE CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE THROTTLE POSITION SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724816June 11, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
THE DRIVER'S SIDE BACK DOOR WOULD NOT OPEN FROM THE OUTSIDE. ONLY THE INSIDE. NOW A FEW DAYS LATER, THE DRIVER'S DOOR IS DOING THE SAME THING. NOT OPENING FROM THE OUTSIDE, ONLY THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724539June 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING AT 20 MPH, MULTIPLE WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE RIGHT REAR PASSENGER SIDE BRAKE SENSOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724569June 10, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE ENTERING THE VEHICLE, THE CONTACT'S FOOT INADVERTENTLY STRUCK THE FRONT DRIVER SEAT RAIL WHICH WAS MOVED BACKWARDS. AS A RESULT, THE CONTACT SUSTAINED A LACERATION ON ONE OF THE TOES AND REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10724648June 10, 2015
AIR BAGS
THE AIRBAG LIGHT WENT ON WHEN I STARTED CAR AND WILL NOT GO OFF. THERE HAS BEEN NO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724075June 8, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE PARKED, THE CONTACT ATTEMPTED TO OPEN THE REAR DRIVER SIDE DOOR, BUT IT WOULD NOT OPEN DUE TO THE DOOR PANEL BECOMING WARPED FROM THE OUTSIDE HEAT. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS REPAIRED, BUT THE DETAILS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723166June 3, 2015
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
THE VEHICLE HAS HAD SEVERAL ELECTRONIC ISSUES. ONE OWNER WITH A GARAGE PARKED LOW MILEAGE SUV. THE DRIVER SEAT WILL NOT MOVE FORWARD. ALL OTHER ADJUSTMENTS WORK FINE. THIS ISSUE HAS HAPPENED SEVERAL TIMES OVER THE YEARS BUT NOW SEEMS TO BE A PERMANENT PROBLEM. THE INTERIOR OVERHEAD LIGHT DOES NOT ILLUMINATE WHEN YOU OPEN THE DOORS, THE DRIVER SIDE DOOR OPEN ALARM DINGS FOR NO APPARENT REASON AND THE BRAKE LIGHTS CONTINUALLY BURN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722839June 2, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE LOW BEAM HEAD LIGHTS FAILED TO ILLUMINATE AND THE WIRES AROUND BOTH HEAD LIGHTS MELTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE HEADLIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10722697June 1, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2013 KIA SORENTO. WHILE DRIVING AT 35 MPH, THE INSTRUMENT PANEL LIGHTING ILLUMINATED AND THE VEHICLE STALLED. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED, CRASHED INTO A CONCRETE WALL, AND FLIPPED OVER. AS A RESULT, THE CONTACT SUSTAINED LACERATIONS AND CONTUSIONS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10722538May 31, 2015
AIR BAGS
THE PASSENGER SIDE "AIR BAG TURNED OFF" SIGN COMES ON INTERMITTENTLY EVEN WHEN AN ADULT IS SITTING IN THE PASSENGER SEAT AT THE STARTING THE VEHICLE AND TAKES SEVERAL ATTEMPTS TO GET DOWN AND GET BACK IN TO TURN THE SIGN OFF. OCCASIONALLY, THIS SIGN LIGHTS UP WHILE DRIVING THE VEHICLE AND IT IS SCARY AT THAT TIME AND NOT POSSIBLE TO TAKE ANY MEASURES AT THE TIME. I HAVE COMPLAINED TO KIA DEALERSHIP AND DIRECTLY TO KIA COMPANY. I WAS TOLD TO GIVE THEM PICTURES TAKEN OF THE LIGHTED SIGN WHEN THE VEHICLE WAS IN MOTION AND THERE WAS PASSENGER IN THE PASSENGER SEAT. I PROVIDE SUCH PICTURES TOO. HOWEVER, THE DEALER AFTER KEEPING THE VEHICLE FOR OVER A WEEK AT A TIME TOLD US THEY ARE UNABLE TO REPEAT THE PROBLEM AND THAT WE SHOULD KEEP THE LEATHER SEATS TREATED WITH SMOOTHING TREATMENT. THIS IS SCARY SITUATION THAT KIA IS AWARE OF BUT NOT WILLING TO ADDRESS IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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