Kia Sorento Complaints

10,397 consumer complaints on file.

#10808248December 3, 2015
STEERING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING FORWARD AT VARIOUS SPEEDS, THE VEHICLE VEERED TO THE LEFT OR RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,120. ...UPDATED 02/19/16 *BF UPDATED 05/02/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807909December 2, 2015
ELECTRICAL SYSTEM
I HAVE A 2011 KIA SORENTO, 106,000 MILES ON IT. FIRST I SAW A HEADLIGHT HAD BURNT OUT, I BOUGHT A NEW ONE, BY THE TIME I GOT HOME, IT WAS OUT AGAIN. MY MECHANIC HAD TO REPLACE THE WIRE HARNESS ON THE PASSENGER SIDE, SAID THE WIRES WERE MELTED. SOON AFTER, AS I AM DRIVING IN THE EARLY MORNINGS, I WOULD TURN ON THE RIGHT SIGNAL AND THE LIGHTS WOULD TURN OFF FOR 10 SECOND, ALL THE LIGHTS, INSIDE, OUTSIDE, BUT TURN BACK ON. IT WOULDN'T HAPPEN EVERY DAY, BUT ONCE A WEEK AT LEAST. I TOOK IT TO MY MECHANIC AND HE WAS UNABLE TO REPLICATE THE PROBLEM. TODAY, I TOUCHED THE BRIGHT LEVER AND THE CAR LIGHTS INSIDE AND OUTSIDE TURNED COMPLETELY OFF, FOR ABOUT 30 SECONDS. I WAS SCARED TO DEATH AS IT WAS PITCH BLACK OUT AND I COULDN'T SEE IN FRONT OR ANYWHERE AND NO ONE COULD SEE ME. I TURNED THE CORNER AND THEY AGAIN WENT OFF, THIS TIME LONGER. THANKFULLY I WAS ABLE TO GET MY HAZARDS ON SO I COULD PULL OFF THE ROAD AND PEOPLE AROUND COULD SEE ME. I HIT THE BRIGHTS AGAIN AND EVERYTHING CAME BACK ON. I DROVE THE REST OF THE WAY TO WORK (45 MINUTES) WITHOUT USING ANY TURN SIGNALS OR BRIGHTS. I AM SCARED TO DEATH TO GET BACK INTO THIS CAR. I TRAVEL ALOT WITH MY 4 GRANDCHILDREN IN THE CAR. THERE NEEDS TO BE AN IMMEDIATE RECALL, AS I HAVE SEEN DOZENS OF PEOPLE COMPLAINING ABOUT THE SAME THING. THE WEBSITE DIRECTED ME TO THIS SITE. PLEASE HELP, I AM AFRAID TO GET IN THE CAR NOW, I TRAVEL IN THE DARK EVERY MORNING 45 MIN TO AN HOUR. HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/KIA/SORENTO/EXTERIOR_LIGHTING/PROBLEM.ASPX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807869December 1, 2015
UNKNOWN OR OTHER
MY BACK DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE AND IS A COMMON PROBLEM IN THE KIA SORENTO MODEL. REPLACING THE HANDLES WILL NOT FIX THE PROBLEM AS THE DEALER MUST PULL APART THE ENTIRE DOOR PANEL. A THIRD PARTY BODY SHOP WAS NOT ABLE TO FIX THE PROBLEM. NOT BEING ABLE TO EXIT A VEHICLE, AND NOT KNOWING IF OTHER DOORS WILL BE AFFECTED IN THE FUTURE, IS A SAFETY HAZARD FOR ME AND MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807408November 30, 2015
AIR BAGS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE GOING THROUGH INSPECTION, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. IN ADDITION, THE REAR BRAKE LIGHT FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE BRAKE LIGHTS WERE REPAIRED; HOWEVER, THE AIR BAG WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807522November 30, 2015
INTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED THAT WHEN THE INTERIOR LIGHT SWITCH WAS IN THE AUTO POSITION, THE INTERIOR LIGHTING WOULD NOT TURN OFF. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807346November 29, 2015
SERVICE BRAKES
WHEN I TOOK MY 2013 KIA SORENTO TO RICK CASE KIA (DULUTH GA) FOR SCHEDULED MAINTENANCE IN DEC 2014, I WAS ADVISED THAT THE CAR NEEDED ALIGNMENT AND BRAKE FLUID FLUSHING. I DECLINED BOTH SERVICES AND HAD ONLY THE SCHEDULED MAINTENANCE WORK DONE. WHEN I RETURNED TO THE SAME DEALER ON 10/12/15, I WAS TOLD I NO LONGER NEEDED THE PREVIOUSLY RECOMMENDED ALIGNMENT AND THAT THE BRAKE FLUID WAS OKAY. WHILE I WAS INITIALLY RELIEVED THAT I WAS LONGER HAD TO PAY HUNDREDS OF DOLLARS IN UNNECESSARY EXPENSES, I AM CURRENTLY WORRIED ABOUT THE SAFETY IMPLICATIONS OF THE ACCURACY OF YOUR CAR INSPECTION AND RECOMMENDED FIXES. I REALLY DON'T KNOW IF IT WAS THE INITIAL, OR THE LAST EVALUATION THAT WAS ACCURATE. MOREOVER, I AM YET TO GET ANY REPLY TO ALL MY NUMEROUS EMAILS, MESSAGES AND LETTERS TO RICK CASE KIA AND KIA CONSUMER ASSISTANCE CENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807149November 27, 2015
STRUCTURE:BODY
DRIVER SIDE DOOR HANDLE NO LONGER FUNCTIONS, UNABLE TO OPEN DRIVER DOOR FROM INSIDE VEHICLE AT ALL. DEALER "REPAIRED" FREE OF CHARGE AT 47,638 MILES (UNDER 60,00 MILE WARRANTY) BUT DID NOT REPLACE PARTS. HANDLE DID WORK FOR A WHILE BUT AGAIN BECAME NON-FUNCTIONAL (AT APPROX 75,000 MILES, OUT OF WARRANTY), MECHANIC INSPECTED AND SHOWED SEVERAL BROKEN PLASTIC COMPONENTS. IT IS NOT REPAIRABLE, MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807141November 27, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I OWN A 2007 KIA SORENTO. RECENTLY, MY CHECK ENGINE AND ESC OFF LIGHTS BECAME ILLUMINATED ON MY DASHBOARD. I NOTICED THAT MY BRAKE LIGHTS WERE NOT ILLUMINATING WHEN I PRESSED THE BRAKE PEDAL. AFTER LOOKING UP MY CAR MAKE AND MODEL ON THE NHTSA WEBSITE, I NOTICED THERE WAS A RECALL FOR MY MODEL YEAR SORENTO FOR THE EXACT SAME PROBLEMS (NHTSA CAMPAIGN NUMBER 13V114000/KIA SERVICE CAMPAIGN SC098). I TOOK THE CARTO MY LOCAL KIA DEALERSHIP AND THEY TOLD ME I WAS NOT ELIGIBLE FOR THE RECALL AS MY VIN WAS NOT INCLUDED. AS SUCH, I HAVE TO DRIVE AROUND WITHOUT FUNCTIONAL BRAKE LAMPS UNTIL I GET THIS PROBLEM RESOLVED--INCREASING MY CHANCES OF BEING REAR-ENDED. I TRAVEL CONSTANTLY FOR WORK SO I DO NOT HAVE THE LUXURY OF NOT DRIVING. THIS NEEDS TO BE INVESTIGATED AND RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807218November 27, 2015
EXTERIOR LIGHTING
I WAS DRIVING TO A FAMILY MEMBERS HOUSE AT NIGHT. WHEN WE GOT THERE HE TELLS ME I HAVE NO LIGHTS IN THE BACK. THE NEXT DAY I WENT TO THE AUTO STORE AND BOUGHT NEW LIGHTS TO PUT IN. THAT DID NOT WORKING SO I WENT BACK. HE HOOKED IT UP TO THE COMPUTER AND FOUND OUT IT WAS A BRAKE LIGHT SWITCH. I GOT THAT REPLACED. I START LOOKING UP ON LINE FOR ANOTHER ISSUE I AM HAVING AND FOUND OUT THAT ALOT OF OTHER KIAS HAVE HAD THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807216November 27, 2015
AIR BAGS
MY AIR BAG LIGHT TURNED ON. IT TURNED ON JUST UNDER A 100,000 MILES. I LOOKED AROUND ON LINE AND ALOT OF PEOPLE ARE COMPLAININF ABOUT THIS SAME ISSUE WITH THE SAME MAKE AND YEAR. IT WILL NOT PASS INSPECTION BECAUSE OF IT AND THAT IT WILL COST ME AT LEAST $200 TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806435November 24, 2015
AIR BAGS, SERVICE BRAKES, STEERING
I PURCHASED THIS 2005 KIA SORENTO AND ON MY WAY HOME THERE WAS A KNOCK BEFORE I LOST MY STERRING AND BRAKES. LUCKILY I SLOWED DOWN WHEN I HEARD THE SOUND. I GOT THE CAR HOME SAFELYBEING ONLY A HALF A MILE AWAY. CALLED THE DEALER I PURCHASED THE KIA FROM AND HE CAME AND GOT IT TO REPAIR IT. HE BOUGHT THE UPDATED SO CALL BOLT THAT WAS SUPPOSE TO FIX THE ISSUE WITH THE CRANK SHAFT BOLT. THEN I GOT THE CAR BACK AND HAD THE GAS TANK LEAKING FROM THE SEAMS. HE FIX AND REPLACED THAT. JUST THE OTHER NIGHT ON MY WAY TO WORK AND I LOST MY STERRING AND BRAKES AGAIN..I TRAVEL ON MAIN ROADS BUT THERE IS A LOT OF AMISH HERE AND THANK GOD I WASN'T GOING AROUND ANY OF THERE BUGGY AND HURT THOSE PEOPLE OR MYSELF..THERE IS NO FIX WHAT SO EVER FOR THIS ISSUE AND SOMEONE NEEDS TO MAKE KIA STAND UP AND TAKE RESPONSIBILITY FOR THIS FAULTY DEFECT BEFORE A INNOCENT CHILD OR WOMAN OR HUSBAND GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806159November 23, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE FRONT OF THE VEHICLE SHOOK VIOLENTLY, THE STEERING WHEEL SEIZED, AND THE BRAKES FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE UNIVERSAL JOINT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806148November 23, 2015
SERVICE BRAKES, POWER TRAIN, STEERING
IT DOESNT SHIFT PARTS OF THE TRANSMISSION SEEMS LIKE FALLLING OFF. LOOSE POWER STEERING AND BRAKES DONT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806192November 23, 2015
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING 5 MPH, THE VEHICLE STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT LOST ALL POWER TO VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 6,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806207November 23, 2015
STEERING
IN MOTION,ON A STRAIGHT ROAD,ON THE CROWN OR NOT, NO WIND, DRY PAVEMENT---THE ELECTRONIC STEERING CONSTANTLY HAS THE DRIVER MAKING STEERING CORRECTIONS.IT IS A SMALL CORRECTION BUT CONSTANT RIGHT OR LEFT. IT IS IMPOSSIBLE TO HOLD THE WHEEL IN ONE POSITION AND TRAVEL THAT LANE.UNLIKE MY LAST SIXTY YEARS OF DRIVING! MORE NOTICEABLE ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795311November 22, 2015
POWER TRAIN
THE SORENTO LURCHES AT SLOWER SPEEDS AND ENGINE LIGHT COMES ON. IT APPEARS AS IF THE TRANSMISSION IS SLIPPING. AT HIGHER SPEEDS IT DOES NOT OCCUR. THE CODE FROM THE ENGINE LIGHT ANALYSIS IS P0713 (TRANSMISSION FLUID TEMPERATURE SENSOR). KIA FORUM SHOWS A NUMBER OF PEOPLE HAVE SIMILAR COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795142November 20, 2015
STRUCTURE:BODY
SUDDENLY, THE PASSENGER DOOR IS NOT OPENING. SOMETIMES IT IS OPEN, SOMETIMES IT IS NOT. THERE IS A MANUFACTURE DEFECT FOR THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795156November 20, 2015
AIR BAGS, POWER TRAIN, VEHICLE SPEED CONTROL
WHEN GO TO SHIFT TRUCK IN DRIVE IT MAKES A CLANK SOUND AND WHEN DRIVING AT A SPEED BETWEEN 65-70 THE TRUCK STARTS VIBRATING, AND WHEN IN REVERSE IT SQUEAKS WHEN BACK UP,AT FIRST MY WIFE IT WAS THE U JOINTS SO WE HAD IT REPLACED BUT IT ALL STARTED HAPPING AGAIN. NEXT OUR BATTERY DIE HAD IT REPLACED WITH A NEW ONE NOW THE AIR BAG INDICATOR LIGHT STAYS ON ALL THE BEST TIME AND AT TIMES IT FEELS LIKE THE ACCELERATOR PEDDLE GETS STUCK AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794831November 19, 2015
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE TRYING TO START THE VEHICLE AND GOING IN REVERSE, THE VEHICLE LUNGED AND DID NOT MOVE DUE TO THE SHIFTER NOT FUNCTIONING PROPERLY. THE VEHICLE MADE AN ABNORMAL NOISE. THE VEHICLE WAS ABLE TO BE OPERATED BY SHIFTING THE VEHICLE INTO PARK AND GOING BACK INTO REVERSE. THE ABS SENSOR AND TRACTION CONTROL SENSOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 72,078. UPDATED 02/12/16*LJ THE CONSUMER STATED HE WENT TO THE DEALER FOR A FAILED TRANSMISSION AND A PROBLEM WITH THE ABS SENSORS ON THE REAR WHEEL HUBS. UPDATED 03/31/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794620November 18, 2015
ELECTRICAL SYSTEM, POWER TRAIN
THE ABS,ESC, AND DBC LIGHTS STAY ON WHEN I START CAR AND DRIVE IT AT ALL SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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