Kia Sorento Complaints

10,397 consumer complaints on file.

#10825925February 13, 2016
ENGINE, VEHICLE SPEED CONTROL, STEERING
LESS THAN A YEAR PRIOR, TIMING BELT NEEDED REPLACED. A COSTLY FIX. ONLY MONTHS LATER DUE TO PROBLEM(COMMON ISSUE KIA IS AWARE OF) WITH CRANKSHAFT SENSOR, VEHICAL STALLED AND DIED DRIVING DOWN THE ROAD. THERE WAS NO WARNING FOR THIS AND WHEN THE ENGINE STOPPED WHILE GOING DOWN THE HIGHWAY, I LOST ALL CONTROL OF POWER STEARING, SPEED, BRAKES AND OTHER MAIN ELECRICAL COMPONETS. I WAS IN THE MIDDLE OF A CURVE OF THE HIGHWAY WHEN THIS OCCURED. THIS THREW ME INTO ONGOING TRAFFIC. LUCKILY, I ONLY HIT A HWY TRAFFIC SIGN. THE RECALLS FOR THIS VEHICLE NEEDS TO BE UPDATED AND ADDED TO. THIS VEHICAL SHOULD NOT BE ALOUD ON THE ROAD! ITS DANGEROUS FOR EVERYONE ON THE ROAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10825926February 13, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TAKATA RECALL I HAVE HAD MY 07' SORENTO TO SEVERAL PLACES. I ORIGINALLY TOOK IT TO THE PLACE I BIOUGHT IT FROM. I WAS REFERRED TO A KIA DEALERSHIP, WHICH TOOK MY CAR APART TWICE AND RAN A CAMERA THROUGH IT AND REPLACED THE REAR CRANK SHAFT. THEN I REPLACED EVERY SENSOR AND SPARK PLUG ION THE THING AND ALSO HAD POWER STEERING PROBLEMS. IT SOUNDED LOUD AND WAS ALWAYS NEEDING PARTS BUT IN THE SPRING, I PULLED IN MY DRIVEWAY AND LEFT MY CAR RUNNING A FEW MINUTES WHILE I GOT THINGS OUTSIDE TAKEN CARE OF BECAUSE IT WAS DARK,( THE CAR HAS APPROX.124,000 MILES ON IT) WHILE IT SAT IN MY DRIVEWAY FOR MAYBE 5 MINUTES IT SPIT AND SPUTTERED AND DIED IN MY DRIVEWAY. I TRIED TO RESTART IT AND IT WOULD BARELY START RUNNING. I TOOK IT TO HAVE IT LOOKED AT ONCE AGAIN AND WAS TOLD TIMING CHAIN, ELECTRICAL AND CRANK SHAFT AGAIN. NEEDS NEW ENGINE MOST LIKELY AND NO ONE WANTS TO WORK ON IT BECAUSE IT HAS SOME MANY ISSUES! SO , I AM PAYING A LOAN FOR THIS CAR THAT HAS BEEN SITTING IN MY DRIVEWAY FOR MONTHS BECAUSE I WILL NOT AND CANNOT PAY FOR THIS VEHICLE TO HAVE ANYMORE WORK DONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825598February 11, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, THE FUEL WOULD SPEW OUT OF THE TANK. THE CONTACT ALSO STATED THAT THE VEHICLE HAD BEEN REPAIRED UNDER A MANUFACTURER RECALL FOR THE SAME FAILURE IN 2012. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825667February 11, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
DEAR SIR; AT THIS TIME I'M REQUESTING THAT YOUR OFFICE SEND TO ONE A COMPLAINT FORM TO BE FILE AGAINST THE COMPANY CAR CORRAL 11 IN COLONIAL HEIGHT VA 23834 FOR RIGHTFULLY AND KNOWINGLY SELLING A USED CAR WITH THE DEFECTED EMERGENCY BRAKES, DRY ROTTEN TIRES, ROTORS SCORNED, DIMMED HEAD LIGHT CANNOT BE SEEN AHEAD OF DRIVER, NEED ALIGNMENT OR THAT WHEN DRIVING THE CAR THE CAR VIBRATE FROM SIDE TO SIDE, ODOROUS SMELL OF BURNING WIRES AND GAS, BELT LEADING TO AIR CONDITIONER IS CRACKED AND WORN OUT, REFUSED TO PRESENT ME WITH A CAR FAX AND WHEN SUBJECT REQUESTED TO FILE A COMPLAINT WITH THE BBB OF VIRGINIA, ATTORNEY GENERAL OFFICE OF VIRGINIA AND ESPECIALLY FILLING OUT THE CUSTOMER SATISFACTION SURVEY FORM, ALL MEMBERS OF THE SALES TEAM AND OWNER BECAME HIGHLY UPSET AND BLUNTLY ON SEVERAL OCCASIONS. ON OR AMOUNT 2/10/16 I SPOKE PERSONAL WITH THE OWNER ABOUT THE ISSUES WITH THE CAR AND HE DID SAY "I WILL WORK WITH YOU TO REPAIR OR FIX CERTAIN ITEMS ON THE CAR, BUT I'M NOT TRYING TO MAKE IT TO A NEW CAR." HE REFUSES TO FIX THE ITEMS FROM THE INSPECTION ON 2/6/16 FROM MERCHANTS TIRE AND AUTO CENTERS BASED ON THE FACT THAT THE COMPANY WAS TRYING TO MAKE MONEY, I AGREE AND DISAGREE WITH THE COMMENTS OF THE OWNER. THE CAR WAS INSPECTED IN JANUARY 2016 BUT DID NOT FIND ANY ISSUES? WHAT I WANT DONE TO MY CAR: ANY AND ALL ITEMS FOUND TO BE DEEM A SAFETY AND HEALTH HAZARD OR REFUND MY MONEY. EMERGENCY BRAKES CAN BE PULLED UP AT ANY TIME AS IF A CHILD'S TOY AND THE OWNER DIS APOLOGIZE BUT WHY SELL ME A SUV THAT WAS USED AS A MEANS FOR TRANSPORTING AND EXPORTING ITEMS FOR THE COMPANY? WHEN TRAVELLING ON THE HIGHWAY THE SUV WILL VIBRATE FROM SIDE TO SIDE CAUSING DRIVER TO ENTER INTO ANOTHER DRIVING LANE AND NOT TO MENTION THE ODOROUS BURNING SMELLS FROM THE DASH BOARD CAUSING HEADACHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825254February 10, 2016
AIR BAGS
DEAR NHTSA, I WRITING TO INFORM YOU OF A FAILURE TO THE AIRBAG SYSTEM OF MY 2013 KIA SORENTO. THE INITIAL SYMPTOM OF THE FAILURE WAS AN INTERMITTENT RED AIRBAG WARNING LIGHT THAT WOULD APPEAR ON THE DRIVER'S INSTRUMENT PANEL WHILE DRIVING. WITHIN A WEEK, THE WARNING LIGHT WAS ACTIVATED ALL THE TIME WHILE DRIVING, INDICATING THE AIRBAG SYSTEM WAS NOT FUNCTIONAL. THE KIA DEALER RETRIEVED ERROR CODES B1763 AND B1764 DURING THEIR INSPECTION. THEY DIAGNOSED THE FAILURE TO BE THE "ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR" WHICH IS LOCATED IN THE FRONT-PASSENGER SEAT CUSHION. THE SENSOR IS NOT SOLD INDIVIDUALLY, BUT ONLY AS PART OF THE ENTIRE LOWER SEAT ASSEMBLY. THE DEALER QUOTED OVER $1,600 AS THE RETAIL PURCHASE PRICE. THIS INCLUDED THE SEAT COVER, CUSHION, ADJUSTABLE SEAT RAILS, AND THE ONE PART I NEEDED, THE ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR. THE ASSEMBLY PART NUMBER WAS 88200-1U210SAL AFTER TEARING DOWN MY OLD SEAT ASSEMBLY I FOUND THE FOLLOWING PART NUMBERS ON THE FAILED ELECTRIC FIELD OCCUPANT CLASSIFICATION SENSOR. KIA: 88950-1U500 AUTOLIV: 611166600C IEE: 31-004117-28-10 BODYSENSE: 31-723107-15-00 MAT TEST S/N: 0400640222 THANK YOU FOR LOOKING INTO THIS FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825295February 10, 2016
FUEL/PROPULSION SYSTEM
WHEN YOU PUMP GAS IT SPITS BACK OUT OF GAS TANK. IT DOES IT EVERY TIME YOU GO TO PUT GAS IN PUMP.IT HAPPENS AT THE GAS PUMP WHEN ITS TIME TO PUMP GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825364February 10, 2016
UNKNOWN OR OTHER
WITH KEYLESS ENTRY/ON/OFF WHEN ENGINE TURNED OFF CAR ROLLS AWAY AS THERE IS NO INTERLOCK ASSURING ME THAT TRANS WAS PUT INTO PARK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825373February 10, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE COULD BE SHUT OFF WHILE IT WAS ENGAGED IN ANY GEAR. ON SEVERAL OCCASIONS, THE CONTACT SHUT OFF THE VEHICLE WITHOUT IT BEING PARKED AND THE VEHICLE ROLLED AWAY. THE LAST TIME THE FAILURE OCCURRED, THE CONTACT FELL TO THE GROUND WHILE ATTEMPTING TO GET IN THE VEHICLE. THE CONTACT WAS ABLE TO GET UP AND STOP THE VEHICLE BEFORE IT CRASHED. THE DEALER STATED THAT THE VEHICLE DID NOT COME EQUIPPED WITH A GEAR SHIFT INTERLOCK. THE FAILURE MILEAGE WAS 10,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825077February 9, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
DOOR LOCKS WILL NOT OPEN FRONT DOORS. DRIVING SNOW AND RAIN, I HAVE TO GET IN THE BACK SEAT CLIMB OVER TO OPEN FRONT DOORS. THE KEY DOES NOT WORK EITHER. I FIND IT HARD TO FEEL SAFE IN THIS VEHICLE IF I GET INTO AN ACCIDENT YOU CAN NOT OPEN DOOR FROM OUTSIDE. WHEN THIS HAPPENED TWO CHILDREN IN CAR SAFETY LOCKS ON., CLOSE MY DOOR TO ASSIST THEM OUT CAN'T GET BACK INTO VEHICLE. REMOTE WILL NOT ACTIVATE LOCKS KEY WILL NOT OPEN FRONT DOORS SO I CAN GET IN. HAD TO CLIMB IN REAR HATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825102February 9, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS PLACED INTO ANY GEAR, IT WOULD NOT RESPOND. WHEN THE GEAR WAS PLACED IN REVERSE, THE VEHICLE WOULD REMAIN IN NEUTRAL OR PARK. WHEN PLACED IN DRIVE GEAR, THE VEHICLE WOULD BE IN NEUTRAL OR REVERSE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT A RECALL WAS PLACED ON THE TRANSMISSION AND THE CONTACT WAS INFORMED IT WAS REPAIRED. AS SOON AS THE CONTACT RECEIVED THE VEHICLE, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825222February 9, 2016
STRUCTURE:BODY
DRIVER DOOR ONLY ABLE TO OPEN FROM WITHIN VEHICLE. WILL NOT OPEN FROM OUTSIDE. HAD BEEN WORKING FINE. NO BAD WEATHER. SIMPLY STOPPED WORKING AND WILL NOT OPEN. HAVE NOTICED SIMILAR COMPLAINTS ONLINE FOR SAME VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824925February 8, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE REAR BRAKES FAILED TO RESPOND; HOWEVER, THE FRONT BRAKES FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR SWAY BAR RAN A HOLE IN THE BRAKE LINE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824385February 5, 2016
ELECTRICAL SYSTEM, ENGINE, STEERING
I WAS DRIVING ON THE HIGHWAY IN SLUSHY SNOW AND THE BRAKE LIGHT & BATTERY LIGHT CAME ON. THE ENGINE SOUNDED ROUGH. WHEN I WENT TO PULL OF THE HIGHWAY, I HAD NO POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824176February 4, 2016
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STOPPED AND SHUT DOWN WITHOUT WARNING. THE VEHICLE DID NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANKSHAFT BOLT DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT RESPOND TO THE REIMBURSEMENT REQUEST. THE FAILURE MILEAGE WAS 82,310.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824199February 4, 2016
SUSPENSION, UNKNOWN OR OTHER
THIS IS A FOLLOW UP TO COMPLAINT # 10819147. AFTER TAKING THE CAR TO THE DEALER I WAS TOLD BY KIA USA IT WAS OUT OF WARRANTY AND WOULD NOT BE REPAIRED, THE REPAIR ESTIMATE FOR PARTS ONLY WAS BETWEEN $1,300 AND $3,000. I HAD INFORMED KIA USA THAT THEY WERE DOING THE REPAIRS I THE UK, BUT APPARENTLY IT DID NOT MATTER TO THEM. FURTHER FOLLOW UP SHOWED THAT KIA IN THE UK PROGRAM ENDS IN APRIL 2016. SINCE THIS IS A DESIGN SAFETY ISSUE THAT IS BEING ADDRESSED IN OTHER COUNTRIES, IS THE NHTSA GOING TO TAKE ANY ACTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824280February 4, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT WAS NOTIFIED OF THE FIRE BY A CAR ALARM THAT SOUNDED FROM THE GARAGE. THE CONTACT NOTICED FLASHING LIGHTS COMING FROM THE VEHICLE UPON ENTERING THE GARAGE. IN ADDITION, THE CONTACT NOTICED FLAMES COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,243.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10824295February 4, 2016
AIR BAGS
AIR BAG INDICATOR LIGHT ON. DEALER TEST SHOWED PROBLEM IS WITH THE SENSOR LOCATED INSIDE THE DRIVER SIDE SEAT. THEY SAY THE SOLUTION REQUIRES ME TO REPLACE THE DRIVERS SIDE SEAT FOR $2500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823943February 3, 2016
ENGINE
WHILE DRIVING ON ROUTE 495 NORTH IN MASSACHUSETTS BETWEEN EXITS 7 AND 8, MY KIA SORENTO LOST POWER TO THE ENGINE TO THE POINT I HAD TO STOP IN THE BREAKDOWN LANE. NO WARNING OF PRIOR SMELL OR POWER LOSS HAD OCCURRED PRIOR TO THE INCIDENT. TOWED TO TWO DIFFERENT SERVICE STATIONS AND BOTH INFORMED ME THAT THE ENGINE FAILED AND LOST COMPRESSION ON MORE THAN ONE CYLINDERS. VERY DANGEROUS SITUATION TO BE ON THE HIGHWAY AND LOSING POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824000February 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE EXPERIENCED A LOSS OF POWER; HOWEVER, THE RADIO, BLUETOOTH, AND EXTERIOR LIGHTING STILL WORKED. IN ADDITION, THE VEHICLE COULD NOT BE SHIFTED EXCEPT BETWEEN NEUTRAL OR DRIVE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS STOPPED AFTER ROLLING INTO A PARKING SPACE AGAINST A CURB. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE TOW TRUCK DRIVER WAS ABLE TO GET THE VEHICLE OUT OF GEAR INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. UPDATED 04/08/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823708February 2, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT THE REAR FRAME OVER BOTH THE DRIVER AND PASSENGER SIDE REAR WHEELS WERE CORRODED. THE CONTACT TOOK THE VEHICLE TO TWO DEALERS. THE CONTACT WAS INFORMED BY THE FIRST DEALER THAT NOTHING COULD BE DONE BECAUSE THE VEHICLE WAS NOT UNDER WARRANTY AND THE CONTACT WAS NOT THE ORIGINAL OWNER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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