Kia Sorento Complaints

10,397 consumer complaints on file.

#10821216January 20, 2016
AIR BAGS
AIRBAG LIGHT CAME ON DASH AT APPROX. 71,000 MILES. KIA DEALERSHIP SERVICE SAYS "PASSENGERS SEAT CUSHION ASSEMBLY SETTING CODE" ESTIMATED COST TO FIX IS $2,306.00. CAR IN EXCELLENT SHAPE. CAR NEVER IN ANY ACCIDENTS, ALL MAINTENANCE DONE AT KIA DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820785January 18, 2016
ENGINE
BROKEN CRANK BOLT WITH 100,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820518January 15, 2016
UNKNOWN OR OTHER
DRIVERS DOOR WON'T OPEN FROM THE OUTSIDE. HAD ISSUE FIXED 2.5 YEARS AGO AT 55000 MILES UNDER WARRANTY. ISSUE KEPT REOCCURRING INTERMITTENTLY UNTIL NOW WHERE IT JUST WON'T OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819900January 13, 2016
AIR BAGS
AIRBAG WARNING LIGHT CAME ON MONDAY (JANUARY 11, 2016) MORNING UPON STARTING THE VEHICLE. IT DID NOT TURN OFF. IT REMAINS ON AT ALL TIMES INDICATING THAT THERE IS A PROBLEM WITH THE AIRBAGS IN THE VEHICLE. TURNING THE VEHICLE OFF DOES NOT RESET HE PROBLEM AS IT STILL PERSIST. THE AIRBAG WARNING LIGHT REMAINS ON IF VEHICLE IS IN PARK OR DRIVE OR ANY GEAR. ALSO THE AIRBAG LIGHT REMAINS ON AT ALL SPEEDS FROM STANDING TO 65MPH. AIRBAG WARNING LIGHT REMAINS ON AT THE TIME OF FILING THIS COMPLAINT WEDNESDAY JANUARY 13 2016 APPROXIMATELY 9:00AM EST I HAVE BEEN IN TOUCH WITH PARKSIDE KIA OF KNOXVILLE TN AND HAVE A SCHEDULE APPOINTMENT TO HAVE THIS INVESTIGATED ON THURSDAY JANUARY 14, 2016. I HAVE HAD TO DRIVE THE VEHICLE SINCE THIS ISSUE AROSE AND AM EXTREMELY CONCERNED AS THERE IS NO WAY FOR ME TO KNOW IF IN FACT THE AIRBAGS WILL WORK IF I AM IN AN ACCIDENT. THIS IS VERY SERIOUS TO ME AS I HAVE 4 CHILDREN ONE OF WHOM HAS A LOT OF MEDICAL NEEDS, A WIFE AND A NURSE WHO ARE OFTEN TIMES IN THE VEHICLE WITH ME. I STRONGLY URGE AN INVESTIGATION IN TO THIS BEFORE SOME ONE IS SERIOUSLY INJURED OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819600January 12, 2016
SEATS, UNKNOWN OR OTHER
WHEN OUT TO MY KIA AND I HIT THE UNLOCK BUTTON. ATTEMPTED TO OPEN THE FRONT PASSENGER DOOR. DIDN'T OPEN, SO I HIT THE UNLOCK AGAIN, STILL WOULDN'T OPEN. SO I WALKED AROUND AND OPENED THE DRIVERS SIDE AND REACHED OVER, THE DOOR OPENED. THIS IS THE FIRST TIME FOR THIS DOOR. BUT I'VE HAD THIS HAPPEN TO ME TO THE REAR DRIVE SIDE DOOR AND HAD TO HAVE THE DOOR HANDLE REPLACED. THE KIA WAS SITTING IN THE DRIVEWAY NOT RUNNING AND THAT DOOR DOESN'T HAVE NEAR AS MUCH USE AS SOME OF THE OTHERS. ALSO THE BACK SEAT ON THE PASSENGER SIDE WON'T GO DOWN. I AM ASSUMING THE CABLE IS BROKE. AGAIN THIS WAS NOT USED MUCH SINCE I GOT THE KIA ALMOST 4 YEARS AGO. I THINK I USED THIS FEATURE 2 TIMES AND IT WOULDN'T WORK AFTER THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819614January 12, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT THE HEADLIGHTS ON/OFF SENSOR FAILED TO ILLUMINATE DURING NIGHT HOURS. THE CONTACT ALSO STATED THAT THE HEADLIGHT SENSOR FAILED TO POWER OFF THE HEADLIGHTS OFF DURING THE DAY. THE CONTACT HAD TO POWER OFF THE HEADLIGHTS MANUALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC REPLACED THE HEADLIGHT SENSOR, BUT THE FAILURE RECURRED. THE VIN WAS UNAVAILABLE THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819851January 12, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I PURCHASE MY 2005 KIA SORRENTO LX NEW FROM TAYLOR KIA IN TOLEDO OHIO.ALSO PURCHASED EXTRA WARRANTY FOR BUMPER TO BUMPER.A COUPLE MONTHS AFTER I HAD PURCHASE VEHICLE MY HEADLIGHT STARTED GOING OUT I WOULD TAKE IT BACK GET IT FIXED COME BACK HOME AND ANOTHER ONE WOULD BE OUT TAKE IT BACK COME BACK TO WEEKS LATER ANOTHER HEADLIGHT WOULD BE OUT. THEN THE HEADLIGHTS &TAILLIGHTS WOULD GO OUT AND BRAKE LIGHTS WOULD GO OUT THIS WENT ON WITH EVERY SINGLE LIGHT ON MY VEHICLE.CONTINUE TO CALL TAYLOR KIA TO HAVE THE SERVICE THEN ABOUT THE SIXTH TIME ONE OF MY LIGHTS WENT OUT THEY TOLD ME THEY WOULD NOT SERVICE MY VEHICLE ANYMORE EVEN THOUGH IT WAS COMPLETELY COVERED EVERYTHING ON MY VEHICLE FROM BUMPER-TO-BUMPER. THEY ALSO RED FLAG TO ME ON THEIR COMPUTER SO THAT I COULD NOT HAVE MY VEHICLE SERVICE BECAUSE OF THIS PROBLEM WITH MY KIA SORRENTO. AT ONE POINT I EVEN HAD THE SERVICE MANAGER TELL ME THAT HIS SERVICE GUYS WERE UPSET WITH ME BECAUSE I DID NOT GIVE THEM A GOOD RATING WHEN MY CAR WAS NOT FIXED TO JD POWERS.I GOT KIA CORPORATE INVOLVED WHICH DID ABSOLUTELY NO GOOD BECAUSE THEY SAID THAT THEY WOULD SOMEONE SOMEONE FROM CALIFORNIA TO FIX MY VEHICLE AND ENDED UP NOT SENDING ANYONE SENT A WIRE HARNESS INSTEAD. OF COURSE THAT'S DID NOT FIX THE PROBLEM BUT THEY WOULD NOT DO ANYTHING ELSE TO TRY TO FIND OUT WHY ALL MY LIGHTS ON MY VEHICLES WAS GOING OUT AT ONE TIME OR ANOTHER.THEY ALSO TOLD ME THAT MY KIA WAS THE ONLY ONE THAT EVER HAD THIS PROBLEM AND THEY HAD NEVER HEARD OF THIS PROBLEM BEFORE BUT I COULD CLEARLY DRIVE DOWN THE STREET SEE OTHER KIA SORRENTO'S WITH HEADLIGHTS OUT. THEN I GOT ONLINE AND READ ABOUT HOW MANY KIA HAD THE SAME PROBLEM BUT KIA CORPORATE WOULD NOT DO A THING ABOUT IT AND TAYLOR KIA WOULD NOT DO ANYTHING AT THAT POINT. NOW MY CAR IS BROKE DOWN WITH THE CAM SENSOR AND ALSO CRANK SENSOR AND BOLT BECAUSE OF AN ISSUE WITH THESE KIA SORRENTO'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819315January 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE MOVING THE GEAR SHIFT LEVER FROM PARK TO DRIVE, THE GEAR SHIFT LEVER FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819305January 11, 2016
STRUCTURE:BODY
FRONT PASSENGER DOOR CAN NOT BE OPENED FROM THE OUTSIDE. REPAIRED ONCE AND WITHIN A WEEK DISABLED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819360January 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WE OWN 2012 KIA SORENTO SX, PURCHASED NEW. THE CAR HAS 79643 MILES. OUR FAMILY WAS DRIVING ON INTERSTATE 84 FROM BOSTON TO CONNECTICUT. THE CAR WAS DRIVING AT 60~65 MPH. SUDDENLY, THE CAR TPM (TIRE PRESSURE MONITORING) CAME ON AND WITHIN 5~10 SECOND ALL LIGHTS ( TRACTION CONTROL/ BATTERY/ ALL WHEEL DRIVE) STARTED FLASHING. IT WAS RAINING AND WIPER STOPPED IN MIDDLE. ALL OF THESE EVENTS OCCURRED WITHIN 10~15 SECONDS. I PULLED OVER FROM LEFT LANE TO CENTER LANE. I FELT CAR IS LOSING POWER WITH NO WIPERS RUNNING. I THAN PULLED OVER TO THE BREAKDOWN LANE ' THE CAR STARTED SHAKING AND ENGINE TUNED OFF. THE BREAKS WERE HARD TO PRESS. AFTER THE CAR WAS TURNED OFF - I CANNOT EVEN MOVE THE SHIFTER FROM DRIVE MODE TO PARKING. WE CALLED THE TOW TRUCK AND TOWED THE CAR TO KIA OF EAST HARTFORD ( KIA'S DEALER IN CT) I WAS LUCKY TO PULL OVER WITHOUT ANY ACCIDENT OR TRAGIC. THIS KIND OF SUDDEN DEATH OF CAR WITHOUT WARNING IS VERY DANGEROUS. I CALLED KIA CUSTOMER SERVICE TEAM TO REPORT THIS INCIDENCE AND THEY WERE NOT EVEN CONCERNED. I REVIEWED THE COMMENT/ COMPLAIN FROM OTHER CUSTOMER ABOUT THE SIMILAR INCIDENCE THEY EXPERIENCED AS WELL. I REQUEST WANT NHTSA TO INVESTIGATE THE MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819130January 9, 2016
ENGINE
THE CHECK ENGINE LIGHT CAME ON DUE TO A ISSUE WITH OIL CONTROL VALVES AND CVVT CONTINUOUS VARIABLE VALVE TIMING. SEEMS LIKE A KNOWN ISSUE OF KIA, I WOULD THINK KIA WOULD DO THE RIGHT THING AND FIX IT UNDER WARRANTY OR OFFER SOME SORT OF CUSTOMER ASSISTANCE FOR THE $4800 REPAIR PEORIA KIA QUOTED FOR THE JOB. 3 KIA OWNER..NOT ANY MORE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819147January 9, 2016
SUSPENSION
I HAVE AN 05 KIA SORENTO LX. I TOOK IT TO MY AUTO REPAIR TO DAY TO HAVE A TIRE REPAIR DONE. MY MECHANIC ASK ME TO COME INTO THE SHOP TO SEE AN ISSUE ONCE IT WAS ON THE LIFT. THE REAR UPPER CONTROL ARM BRACKET ON THE DRIVER'S SIDE HAD COMPLETELY RUSTED AWAY AND WAS DETACHED FROM THE REAR AXLE HOUSING. THE BRACKET ON THE PASSENGER'S SIDE WAS HEAVILY RUSTED BUT HAD NOT YET BROKEN. THE REPAIR SUGGESTED WAS TO REPLACE THE ENTIRE REAR AXLE AND DIFFERENTIAL HOUSING . I DID SOME RESEARCHED ON THE NHTSA SITE AND THE INTERNET AND FOUND THAT THIS IS A PROBLEM THAT HAS BEEN REPORTED SEVERAL TIMES AND IN FACT WAS PROBABLY CAUSED BY HOW THE BRACKET HAD BEEN CONSTRUCTED WITH NO DRAIN HOLES. ISS THE NHTSA OR KIA GOING TO ISSUE A RECALL? I SAW IN MY RESEARCH THAT THIS WAS DONE BY KIA IN THE UNITED KINGDOM. THE ATTACHED PICTURES SHOW THE DAMAGE AND ALSO A PICTURE OF THE FRONT SUSPENSION TO SHOW THIS IS LIMITED TO THE REAR AND NOT A TOTAL SUSPENSION ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818905January 8, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR CONTROL ARM BRACKET WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. UPDATED 02/26/16*LJ THE CONSUMER STATED THE CONTROL ARM BRACKET COMPLETELY DETACHED FROM THE AXLE. UPDATED 03/01/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818990January 8, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE REAR DRIVER SIDE DOOR FAILED TO OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE DIAGNOSED AND THE MECHANIC STATED THAT THE DOOR LATCH HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818710January 7, 2016
SERVICE BRAKES, POWER TRAIN
YOU CAN SHIFT THE CAR FROM PARK TO REVERSE/DRIVE WITHOUT PUTTING ENOUGH PRESSURE ON THE BRAKE PEDDLE TO ACTUALLY ENGAGE THE BRAKE PADS TO THE BRAKE ROTORS. IF YOU AREN'T PAY ATTENTION TO HOW HARD YOU ARE PRESSING ON THE BRAKE PEDDLE, THE CALL WILL START TO MOVE AT A NORMAL SPEED. I HAVE TAKEN THE CAR TO TWO KIA DEALERSHIPS AND I HAVE BEEN TOLD THIS IS NORMAL AND SAFE. I FEEL THAT THIS IS A HUGE SAFETY ISSUE. ONE DEALERSHIP EVEN CHECKED OTHER 2016 SORENTOS ON THE LOT AND IT WAS THE SAME FOR THEM AS WELL. THIS HAPPENS EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818313January 6, 2016
EXTERIOR LIGHTING
MY CAR WAS OUT OF WARRANTY BY 2 WEEKS. I HAD A PROBLEM WITH THE HEADLIGHTS. I HAD THE DRIVER'S SIDE HEAD LAMP ASSEMBLY REPLACED AND THEN THE PASSENGER SIDE WENT OUT DUE TO A BULB ISSUE IT BURNT OUT. I TOOK THE CAR TO DEALER AND HE SAID IT WAS NOT A KIA BULB. THAT IS RIDICULOUS. BULBS ARE THE SAME WATTAGE. I TOOK THE CAR TO MY MECHANIC AND HE SAID THAT WAS STUPID IT SHOULD BURN. HE SAID THE FUNNY THING WAS THE HEAD BEAM LIGHT WAS BURNT TOO AND THAT WAS A KIA BULB. THERE ARE MORE COMPLAINTS ON-LINE ABOUT THIS ISSUE. THIS IS A SAFETY ISSUE AND NEEDS TO BE TAKEN CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818332January 6, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 KIA SORENTO. AFTER PARKING THE VEHICLE ON AN INCLINE, THE DRIVER EXITED THE VEHICLE. APPROXIMATELY 15 MINUTES LATER, THE VEHICLE BEGAN TO ROLL DOWN THE HILL AND CRASHED INTO SEVERAL TREES. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10817576January 4, 2016
AIR BAGS
AFTER CHANGING THE BATTERY THE AIRBAG/SRS LIGHT WILL NOT SHUT OFF. DIAGNOSTIC ERROR CODE IS B1346. THE ARE A NUMBER OF POSTINGS ONLINE ABOUT THIS WITH VERY DISSATISFIED CUSTOMERS. KIA DID A SIMILAR RECALL UNDER: 12V014000. CALLED KIA AND THEY SAID THEY WOULDN'T DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817334January 1, 2016
AIR BAGS
AIR BAG LIGHT CAME ON. TOOK THE VEHICLE TO THE DEALERSHIP AND THE SERVICE REP SAID IT WAS THE FAULTY CLOCK SPRING ASSEMBLY. THE SERVICE REP ALSO STATED THAT KIA HAD ALREADY ISSUED A SIMILAR RECALL ON A 2008 MODEL. IF THE AIRBAGS/SYTSEMS ARE VITAL SAFETY REQUIREMENTS. THEN WHY ARE THEY GOING BAD WITH-IN 3YRS OF BEING MANUFACTURED? PLEASE DO NOT WAIT UNTIL PEOPLE DIE TO ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816108December 30, 2015
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
2016 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE WILL NOT SHIFT PROPERLY AND FAILED TO ACCELERATE OVER 30 MPH. *SMD THE MANIFOLD ASSEMBLY INTAKE WAS REPLACED THREE TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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