Kia Sorento Complaints

10,397 consumer complaints on file.

#10846035March 10, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 60 MPH, THERE WAS A LOUD ABNORMAL NOISE AND THE PRESENCE OF SMOKE EMITTED OUTSIDE AND INSIDE THE VEHICLE. UPON FURTHER INSPECTION, THE CONTACT LIFTED THE HOOD AND NOTICED FLAMES NEAR THE MOTOR. THE VEHICLE WAS COASTED OVER TO THE SIDE OF THE ROAD. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS PARKED AT THE DEALER'S FOR WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT IT WAS UNCERTAIN AS TO WHEN THEY WOULD INVESTIGATE THE FAILURE AND PROVIDE A PERMANENT REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10840443March 8, 2016
AIR BAGS
MY AIRBAG WARNING LIGHT INDICATOR HAS ILLUMINATED. WHEN RESEARCHING THE PROBLEM ONLINE, IT CAME TO MY ATTENTION THAT THIS IS A VERY COMMON PROBLEM THAT MOSTLY OCCURS IN VEHICLES THAT, LIKE MINE, HAVE JUST SURPASSED THE WARRANTY PERIOD. IF HUNDREDS OF CAR OWNERS HAVE EXPERIENCED THIS SAME SAFETY ISSUE, WHY IS IT NOT A PROBLEM COVERED UNDER A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840475March 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE AIR BAG WAS DEFLATING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839334March 2, 2016
STRUCTURE:BODY
2/21/16 MY DRIVER SIDE DOOR WOULD NOT OPEN REGARDLESS OF UNLOCK WITH ALARM OR WITH THE KEY. I CAN ONLY OPEN FROM THE INSIDE WHICH THE ONLY WAY TO GET IN I HAVE TO CLIMB OVER FROM THE PASSENGER SIDE TO GET IN. YESTERDAY THE PASSENGER SIDE STARTED TO DO THE SAME. SO NOW I HAVE TO GO THROUGH THE BACK SIDE. I CALLED THE DEALERSHIP I'M NOT UNDER WARRANTY. I HAD TO GO THERE 2/19 FOR ANOTHER ISSUE AND IT HAPPEN TO BE ANOTHER LADY THERE AND HER ISSUE WAS GUESS WHAT HER DOORS. I DIDN'T HEAR THE WHOLE CONVERSATION BUT CALLED THE DEALERSHIP YESTERDAY AND TOLD THEM MY PROBLEM HE STATED THERE WAS A LADY LAST WEEK WITH SAME ISSUE. IT COST HER $350 PER DOOR!! I THINK THAT IS OVER THE TOP AND I SHOULDN'T HAVE TO PAY THAT MUCH THIS SHOULD BE A RECALL ISSUE(IM NOT THE ONLY ONE THIS IS HAPPENING TOO)!!! I DON'T KNOW WHEN I WILL BE ABLE TO GET IT FIX. I GUESS ILL BE CLIMBING OVER MY SEATS FOR AWHILE AND PRAY THE 2 OTHER DOORS DON'T LOCK UP. MY FIRST AND LAST KIA......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839199March 1, 2016
SEATS
THE BACK SEAT ON THE DRIVERS SIDE WILL NOT GO BACK TO THE PROPER UPRIGHT POSITION. I PUT DOWN THE SEAT IN ORDER TO TAKE SOME MATERIALS NEEDED FOR MY JOB, WHEN I TRIED TO RETURN BACK TO THE UPRIGHT POSITION IT ONLY WENT SO FAR, NOW WHEN MY SON IS IN HIS CAR SEAT HE IS LEANING FORWARD AND A SLIGHT ANGLE. IF AN ACCIDENT WERE TO HAPPEN AND I WAS HIT ON THE DRIVERS SIDE AND THE AIRBAG WERE TO DEPLOY IT WOULD LITERALLY HIT MY SON AT SUCH AN ANGLE AS TO POSSIBLY SERIOUSLY INJURE OR KILL HIM. I WENT TO GET IT REPLACED AND BECAUSE I HAD GONE OVER MY MILEAGE BY 1300 MILES THEY STATED THAT IT WOULD COST ME 550.00 TO CORRECT THIS ISSUE. I FEEL THIS IS A SERIOUS SAFETY VIOLATION AND I SHOULD NOT HAVE TO PAY TO GET IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839296March 1, 2016
ENGINE
I PURCHASED THE KIA SORENTO NEW JUNE 2013. I HAD MY FIRST OIL CHANGE AT THE DEALER AT ABOUT 5700 MILES ON OR ABOUT NOVEMBER 2013. THE DEALER TOLD US THAT KIA HAD THE BEST WARRANTY AND ONLY SUGGESTED OIL CHANGES AT 7500-10,000 MILE INTERVALS. I PURCHASED THE OIL AND MY FATHER CHANGED THE OIL 2 MORE TIMES ONCE IN JULY 2014 AND AGAIN SEPTEMBER 2015. THIS VEHICLE WAS PURCHASED FOR MY WIFE WHO GAVE BIRTH TO OUR SON THREE DAYS AFTER PURCHASING THE VEHICLE. IT WAS NOT DRIVEN OFTEN BECAUSE SHE DID NOT RETURN TO WORK UNTIL OCTOBER 2013. AS A TEACHER SHE ONLY WORKED UNTIL MAY 2014 AND DID NOT RETURN TO WORK UNTIL SEPTEMBER 2015. SHE WORKED LESS THAN 10 MILES FROM HOME THEREFORE OUR MILEAGE WAS LOW. AROUND DECEMBER 9, 2015 MY WIFE SAID THE CAR WAS 'ACTING FUNNY'. I TOLD HER TO COME HOME AND I WOULD HAVE MY DAD LOOK AT IT. WHEN SHE CAME HOME THE CAR APPEARED FINE NO LIGHTS, NO WARNINGS, NO SOUNDS THAT WASN'T NORMAL. THE NEXT DAY WE WERE DRIVING AND THE CAR IT JUST STOPPED ON THE SIDE OF THE ROAD. AGAIN NO WARNING LIGHTS, OR ENGINE LIGHT NO LOW OIL LIGHT... NOTHING. WE HAD IT TOWED TO THE DEALERSHIP. THE DEALER TOOK SEVERAL DAYS TO TELL US THAT THE ENGINE WAS BLOWN BECAUSE WE DIDN'T CHANGE THE OIL ENOUGH. WE WERE NOT DUE FOR ANOTHER OIL CHANGE FOR 5000 MILES. AFTER A MONTH OF WAITING KIA TOLD ME THEY WERE NOT FIXING UNDER WARRANTY. I HAVE SPOKE TO MANY PEOPLE, DEALERSHIPS, JUNK YARDS, MECHANICS... ALL SAY AFTER ONLY 30000 ON THE CAR NO WAY IT SHOULD HAVE THAT MUCH ENGINE SLUDGE TO BLOW THE ENGINE EVEN IF IT WAS NEVER CHANGED. THIS APPEARS TO BE A MAJOR ISSUE WITH KIA AND HYUNDAI. FACT: KIA HAS HAD A PREVIOUS CLASS ACTION LAWSUIT FOR THE 2004-2009 KIA SORENTO DUE TO ENGINE ISSUES. FACT: TOYOTA HAD PREVIOUS CLASS ACTION LAWSUIT FOR THEIR ENGINE SLUDGE ISSUES. (LOST THE CASE AND IS REPAIRING THE ENGINES) FACT: HYUNDAI SONATA HAS KNOWN ISSUES - KIA AND HYUNDAI SAME COMPANY!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838944February 29, 2016
UNKNOWN OR OTHER
THE DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, I FEEL THAT THIS IS A SAFETY CONCERN IF I WERE IN A WRECK & THEY WOULDN'T BE ABLE TO GET A PERSON OUT DUE TO THE DOOR NOT BEING ABLE TO OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839023February 29, 2016
SUSPENSION, UNKNOWN OR OTHER
THIS IS A FOLLOW UP TO NHTSA ID NUMBERS, 10819147,10824199,10838525 AND 10838531. I FURTHER RESEARCHED THE CROSSMEMBER CORROSION MAY CAUSE LOOSE CONTROL ARM IN THE KIA SORENTO'S AND FOUND THAT IN EUROPE KIA ISSUED THE ATTACHED SERVICE BULLETIN TO ATTEMPT TO CORRECT THIS ISSUE BEFORE THE BRACKETS RUSTED OUT. BASED ON KIA SORENTO VEHICLE SALES IN THE US FROM 2002 TO 2008 (THE PRODUCTION RANGE NOTED ON THE ATTACHED SERVICE BULLETIN) THIS ISSUE COULD POSSIBLY AFFECT UP TO APPROX. 266,000 VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838144February 25, 2016
STRUCTURE:BODY
2011 KIA SORRENT - I'VE HAD TO REPLACE THE DRIVER SIDE-OUTSIDE DOOR HANDLE (APPROX LAST 6 MONTHS), DRIVER SIDE BACK DOOR OUTSIDE HANDLE (REPLACED 12/2015 NOW BROKE AGAIN 2/16), AND NOW THE BACK PASSENGER DOOR WILL NOT OPEN FROM INSIDE. I AM VERY CONCERNED ABOUT LIFE SAFETY. BAD SITUATION IF SOMETHING TRAGIC HAPPENS AND THE DOORS WON'T OPEN OR CAN'T BE OPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838206February 25, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO OPEN THE DOORS, THE FRONT PASSENGER SIDE DOOR FAILED TO UNLOCK FORM THE OUTSIDE ELECTRONICALLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838462February 25, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION. THE CONTACT MANEUVER TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY TEN MINUTES. THE VEHICLE WAS TURNED OFF AND THE CONTACT WAITED APPROXIMATELY THIRTY MORE MINUTES. THE VEHICLE RESTARTED NORMALLY, BUT COULD NOT EXCEED 40 MPH. THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE ACTUATOR CONTROL FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838525February 25, 2016
SUSPENSION, UNKNOWN OR OTHER
THIS IS A FOLLOW UP TO NHTSA ID NUMBER'S 10819147 & 10824199. AFTER FILING VSC 10824199, I WAS CONTACTED BY A KIA AMERICA REPRESENTATIVE FROM CALIFORNIA. SHE REQUESTED A COPY OF MY ORIGINAL BILL OF SALE, THE VEHICLE REGISTRATION AND THE REPAIR ESTIMATE FROM THE DEALER TO REPAIR THE REPAIR UPPER CONTROL ARM BRACKETS. SHE DID NOT REQUEST ANY OTHER DOCUMENTATION OR PICTURES. SHE SAID SHE WOULD REVIEW THE CASE AND SPEAL TO THE DEALER AND DEPENDING ON THE COST WOULD EITHER HAVE THE REPAIR COMPLETED OR PURCHASE THE CAR TO BE SCRAPPED FOR KBV. I RECEIVED A CALL TODAY AND WAS INFORMED THAT THE REPAIR WOULD COST AT LEAST $3,000 AND BECAUSE THE VEHICLE WAS 10 YEARS OLD AND NOT IN THE REPAIR PROGRAM ( I ASSUME THAT WAS BEING DONE IN THE UK) KIA WOULD OFFER ME $1,500 FOR THE CAR. I ASKED IF THE VEHICLE WAS SAFE TO DRIVE IN IT'S PRESENT CONDITION AND WAS TOLD I SHOULD CONTACT THE DEALER. I TOLD THE REPRESENTATIVE THAT THE DEALER DID NOT GIVE ME ANY WARNINGS WHEN THE ESTIMATE WAS COMPLETED. I WAS ALSO TOLD THAT "AT LEAST I HAD GOTTEN 10 YEARS OF USE OUT OF THE VEHICLE". SEEING AS THERE IS STILL A REPAIR PROGRAM IN EFFECT IN THE UNITED KINGDOM FOR THIS DEFECT IS THE NTSB GOING TO REQUIRE KIA YO MAKE THESE REPAIRS IN THE US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838531February 25, 2016
SUSPENSION, UNKNOWN OR OTHER
THIS IS A FOLLOW UP TO NHTSA ID NUMBERS, 10819147,10824199 AND 10838525. IN RESEARCHING THE CROSSMEMBER CORROSION MAY CAUSE LOOSE CONTROL ARM IN THE KIA SORENTO'S I FOUND THAT THERE WAS A NHTSA CAMPAIGN NUMBER: 13V354000 HYUNDAI MOTOR COMPANY ( KIA'S PARENT COMPANY) FOR THE EXACT SAME ISSUE. WAS THERE AN INVESTIGATION INTO THE KIA SORENTO'S AT THE TIME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837960February 24, 2016
AIR BAGS
HAVE A 2012 KIA SORENTO. TOOK IT IN TO HAVE A RECALL REPAIRED. DEALER HAD IT FOR 3 HOURS AND WHEN WE GOT IT BACK THE AIR BAG LIGHT ON THE CONTROL PANEL WAS ON. THEY CLAIM THAT THEY DID NOTHING THAT WOULD HAVE CAUSED THE LIGHT TO COME ON. FOR 67,000 MILES NO PROBLEM. THEY HAVE IT FOR 3 HOURS AND NOW THERE'S A PROBLEM. THEY SAID THEY WOULD REPAIR IT FOR $700-$800. I ASKED IF THERE WAS A POSSIBILITY OF THE BAG NOT DEPLOYING OR DEPLOYING FOR NO REASON WHILE I'M DRIVING. THEY SAID THERE WAS NO WAY OF KNOWING UNTIL IT WAS REPAIRED. I DID SOME RESEARCH ON THE INTERNET AND FOUND DOZENS AND DOZENS OF WEB-SITES OF OTHERS (SORENTO AS WELL AS OTHER KIA MODELS) THAT HAVE HAD THE SAME PROBLEM. FOR A SAFETY DEVICE TO HAVE SO MANY PROBLEMS, THERE HAS TO BE SOMETHING WRONG WITH THE DEVICE. I THINK THERE SHOULD BE AN INVESTIGATION INTO THE AIR BAG SYSTEM. NOT JUST ON MINE BUT ALL KIA VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838043February 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 KIA SORENTO. THE CONTACT'S WIFE, WHO WAS 5 FOOT 6 INCHES TALL AND WEIGHED 130 LBS, WAS SEATED IN THE FRONT PASSENGER SEAT. THE FRONT PASSENGER SIDE AIR BAG LIGHT ILLUMINATED, INDICATING THAT THE AIR BAG SYSTEM WAS DEACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE SEAT CUSHION AND RE-FLASHED THE SOFTWARE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,648.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837655February 23, 2016
UNKNOWN OR OTHER
THE VEHICLE WHILE TRAVELING AT VARIOUS SPEEDS WILL VIOLENTLY AND SUDDENLY TRY TO MOMENTARILY MOVE EITHER LEFT OR RIGHT FROM ITS NORMAL STRAIGHT AHEAD FORWARD MOVING POSITION. THE MOVEMENT IS MUCH LIKE WHEN A CAR EXPERIENCES A VERY STRONG GUST OF WIND FROM THE SIDE WHEN TRAVELING AT HIGHER SPEEDS, EXCEPT IN THESE CASES THERE IS NO OUTSIDE FORCES INVOLVED. THESE EVENTS SEEM TO BE RANDOM WHEN THEY OCCUR WITH NO BRAKING OR HUMAN MOVEMENT TO THE STEERING WHEEL IN ANY WAY. THE EFFECT OF THE EVENT CAUSES THE VEHICLE TO MOVE OUT OF THE NORMAL STRAIGHT LINE FORWARD TRAVEL LANE SUDDENL AND WITHOUT ANY ADVANCE NOTICE, WHICH IS A VERY SCARY AND UNSAFE SITUATION. THE EVENT DISCRIBED HAPPENS CAN OCCUR AT MID TO HIGHER SPEEDS AND ON ALL TYPES OF STREETS, BUT IS MOST DANGEROUS WHEN IT OCCURS AT THE HIGHER SPEEDS OR IN INTER CITY CLOSE CONTACT AREAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837544February 22, 2016
STRUCTURE:BODY
2011 KIA SORENTO REAR DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. DID NOT FIX. THIS IS A KIA PROBLEM. IT CAN BE A REALLY BAD SITUATION IF I CAN'T GET TO MY CHILDREN IN THE BACK BECAUSE MY DOOR WILL NOT OPEN. THE PANEL ON THE DOOR ALSO STICKS. THERE ARE SO MANY COMPLAINTS ABOUT THIS KIA NEEDS TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836987February 18, 2016
ELECTRICAL SYSTEM
A FEW WEEKS AGO MY HUSBAND WENT TO OPEN THE DRIVERS SIDE DOOR AND IT WOULD NOT OPEN. HE TRIED UNLOCKING WITH THE FOB AND WITH THE KEY IN THE DOOR. NOTHING WORKS. SO IN ORDER TO GET INSIDE TO DRIVE WE EITHER CRAWL ACROSS OR START THE CAR FROM THE PASSENGER SIDE, REACH OVER AND ROLL WINDOW DOWN. THEN WALK TO DRIVERS SIDE AND REACH IN TO OPEN FROM THE INSIDE. I HAVE DOWN RESEARCH AND THIS IS A COMMON PROBLEM WITH KIA VEHICLES. WE CALLED 2 DEALERSHIPS AND WERE TOLD THIS IS SOMETHING WE WILL HAVE TO PAY TO FIX. NOT COVERED BY WARRANTY AND NOT A DEFECT. I FIND IT VERY HARD TO BELIEVE THAT IT ISN'T A DEFECT. AT THIS POINT IT IS JUST THE DRIVERS DOOR, BUT I AM WAITING FOR THE OTHER DOORS TO FOLLOW SUIT AS MANY PEOPLE HAVE MULTIPLE DOORS THAT WON'T OPEN. I FEEL UNSAFE IN MY OWN CAR. I DON'T WANT TO LEAVE THE CHILD SAFETY LOCKS ENGAGED AS OTHERS HAVE HAD THEIR REAR DOORS NOT OPEN AT ALL. THIS IS A HUGE SAFETY ISSUE AND IT NEEDS TO BE ADDRESSED BY KIA AS I BELIEVE IT IS A MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836400February 16, 2016
ENGINE, UNKNOWN OR OTHER
ON 1-31-16 HEARD A PINGING NOISE ON THE HIGHWAY; THEN THE CAR STALLED AT THE EXIT LIGHT; STARTED IT AGAIN AND LOUD BANG BLOW A ROD AFTER GETTING BACK ON THE HIGHWAY TO DRIVE IT TO A SHOP. DIED ON THE SIDE OF THE HIGHWAY AND HAD TO HAVE IT TOWED TO KIA IN AUBURN WA. KIA STATED THEY WILL NOT FIX UNDER THE WARRANTY BECAUSE THE WRONG OIL FILTER WAS INSTALLED AND I DIDN'T PROVIDE PROPER MAINTENANCE; WHICH I TOOK IT IN EACH AND EVERY TIME FOR OIL CHANGES TO MY AUTO SHOP. SAME OIL FILTER HAS BEEN PUT INTO MY CAR SINCE 2011. WENT BACK TO MY AUTO SHOP INFORMED THEM THEY STARTED THE PROCESS OF SENDING THE OIL FILTER IN TO BE CHECKED FOR DEFECTS, ALSO FOUND ON 3 DIFFERENT WEB SITES THE FILTER CAN BE USED FOR MY MAKE AND MODEL. NOW KIA WANT FIX MY CAR; IT HAS BEEN 3 WEEKS WITHOUT A VEHICLE AND NO WORD FROM KIA; NOT EVEN FROM THEIR HEADQUARTERS. KIA WILL NOT PROVIDE THE WORK ORDER STATING THEY ARE NOT ALLOWED TO GIVE TO THIRD PARTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836227February 15, 2016
SEATS
ON MY SECOND ROW SEAT, THE LATCH THE MAKE THE SEAT RECLINE BACK AND TO FOLD DOWN HAS BROKEN FOR THE 4TH TIME. WHEN I WENT TO PULL THE LATCH IT DID NOT MOVE THE SEAT THE LATCH WAS STUCK AND THEN IT SEEMED AS THO IT IS JUST NOT CATCHING ONTO ANYTHING TO MOVE THE SEAT. MY VEHICLE WAS PARKED BECAUSE I WAS TRYING TO GET MY KIDS INTO THE THIRD ROW SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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