Kia Sorento Complaints

10,397 consumer complaints on file.

#10855055April 12, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2010 KIA SORENTO. WHILE DRIVING AT ANY SPEED, THE VEHICLE PULLED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RE-BALANCED THE TIRES AND RE-ALIGNED THE WHEELS, BUT THE FAILURE RECURRED. THE CONTACT NOTIFIED TWO KIA DEALERS ABOUT THE FAILURE. BOTH DEALERS WERE UNAWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS AVAILABLE. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT A KNOWN ISSUE AND ADVISED THE CONTACT TO VISIT A LOCAL DEALER. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855087April 12, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTA. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A COSMETIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855108April 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING 15 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SENSOR MAT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854686April 10, 2016
UNKNOWN OR OTHER
A COUPLE OF MONTHS AGO THE PASSANGER SIDE DOOR GAVE OUT, I CAN'T OPEN IT FROM THE OUTSIDE, CLOSELY AFTER THE BACK DRIVER SIDE DOOR DID SAME THING . NOW TODAY MY DRIVERS SIDE DOOR AND TRUNK WON'T OPEN . I HAVE ONE DOOR THAT OPENS FROM THE OUTSIDE , I HAVE TO CLIMB OVER OR LEAVE A WINDOW OPEN TO GET INTO MY CAR. WHY HASN'T THERE BEEN A RECALL , THIS IS SO UNSAFE FOR US AND OUR CHILDREN. I LOVED MY KIA NOW I'M STARTING TO THINK IT WAS A BAD PURCHASE. I TOOK MY CAR TO KIA AND WAS QUOTED $900 TO FIX TWO DOORS , I WAS TOLD IT WAS THE ACTUATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854555April 9, 2016
WHEELS
WHILE TRAVELING 70 MPH, I SUFFERED A FRONT TIRE FAILURE. A NARROW STRIP 1" WIDE BY 6" LONG SEPARATED FROM THE TIRE. I WROTE TWICE TO KUMHO WITH NO RESPONSE. I HAVE DRIVEN 50+ YEARS AND I HAVE NEVER HAD SUCH A TIRE MALFUNCTION. I DID NOT DRIVE OVER ANYTHING AS THERE WAS NO OTHER DAMAGE. THIS KUMHO TIRE SHOULD BE REVIEWED FOR SAFETY REASONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854341April 8, 2016
SUSPENSION
THIS IS A FOLLOW UP TO NHTSA ID #10852665. I CONTACTED MANUFACTURER REGARDING THE RUSTED FRAME. SUGGESTED TOWING TO DEALER FOR DIAGNOSIS. TOWED TO DEALER, WHO CALLED SAYING IT WAS BAD AND TO CALL KIA BACK. CALLED KIA AND A CASE WAS OPENED #K3156514. WAS TOLD I WOULD HEAR BACK BY WEDNESDAY THE 6TH OF APRIL HAVE NOT RECEIVED ANY RETURN CALLS, LEFT 2 VOICEMAILS CAR IS STILL AT DEALER, ITS BEEN 8 DAYS AND NO INFO..KIA NEEDS TO STEP UP AND RECALL THESE VEHICLES BEFORE SOMEONE GETS KILLED! THIS COMPLAINT STARTS AT 2003 AND SO FAR HAVE READ UP TO 2005 FOR THI ISSUE. EUROPE RECALLED IT BUT NOT HERE? MILEAGE WAS 92000 NOT 82000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854405April 8, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
ALL POWER DOORS ARE UNLOCKED, BUT FRONT DRIVER SIDE DOOR CAN NOT BE OPENED FROM OUTSIDE. IT CAN BE OPENED FROM INSIDE. DOOR HANDLE, DOOR LATCH AND ACTUATOR SEEMS WORKING OK. IT IS A SAFETY CONCERN AS DOOR CANNOT BE OPENED FROM OUTSIDE EVEN AS DOORS ARE UNCLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854478April 8, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 80 MPH AND WITHOUT WARNING, THE CONTACT HEARD A LOUD NOISE AND THOUGHT THE TIRE BLEW OUT. UPON FURTHER INVESTIGATION, THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854091April 7, 2016
STRUCTURE:BODY
WHEN OPENING THE (FRONT PASSENGER & DRIVER) DOORS FROM OUTSIDE, DOOR DOES NOT OPEN EACH TIME WHEN HANDLE IS PULLED. WHEN DOOR IS OPENED FROM THE INSIDE, DOOR DOES NOT PROPERLY LATCH, THUS, OPERATOR CANNOT SECURE THE DOOR TO CLOSE OR LOCK VEHICLE. CANNOT SECURE OCCUPANT SAFELY INSIDE VEHICLE FOR OPERATION. (MARCH 2016) HAD TO RIG FRONT PASSENGER DOOR WITH SEATBELT TO KEEP DOOR CLOSED ON HIGHWAY. (APRIL 2016) ONCE FRONT PASSENGER DOOR HANDLE & LATCH WAS REPLACED, SAME ISSUE OCCURRED ON DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854142April 7, 2016
UNKNOWN OR OTHER
PURCHASED A KIA CERTIFIED USED 2011 SORENTO WITH ONLY 49,000 MILES. AFTER 2 MONTHS TODAY WENT TO THE GARAGE TO GET IN THE CAR AND THE DRIVER DOOR HANDLE NO LONGER WORKS FROM THE OUTSIDE. APPARENTLY THIS IS COMMON BASED ON THE COMPLAINTS. AM TAKING IT TO THE DEALER IN A FEW DAYS TO SEE IF THEY CAN ADDRESS THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853828April 6, 2016
SUSPENSION, TIRES:VALVE
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE FRONT DRIVER SIDE TIRE SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VALVE STEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ALSO DISCOVERED THAT THE UPPER AND LOWER BALL JOINTS WERE FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853902April 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, IT WAS NOT ABLE TO FULLY ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HARMONIC BALANCER PULLEY BOLT FRACTURED FROM THE CRANKSHAFT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852665March 31, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT WHILE IN PARK, THE CONTACT NOTICED THAT THE REAR SUB FRAME HAD CORRODED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852437March 30, 2016
AIR BAGS, STEERING
I WAS DRIVING ON THE HIGHWAY AND THE BRAKE LIGHT & BATTERY LIGHT CAME ON . THE ENGINE SOUNDED ROUGH , WHEN I WENT TO PULL OF THE HIGHWAY , I HAD NO POWER STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852476March 30, 2016
STRUCTURE:BODY
TWO OF THE EXTERIOR HANDLES DO NOT WORK ANYMORE. THEY WILL OPEN FROM THE INSIDE BUT NOT THE OUTSIDE. IF THE CHILD SAFETY LOCKS HAD BEEN ON AT THE TIME THE HANDLES STOPPED WORKING THE DOORS WOULD NOT BE ABLE TO OPEN AT ALL. THESE HANDLES STOPPED WORKING AT DIFFERENT TIMES WITH NO WARNINGS. THIS IS A VERY SERIOUS SAFETY HAZARD FOR MY FAMILY - I HAVE A 4 YEAR OLD WITH AUTISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852519March 30, 2016
STRUCTURE, SUSPENSION:FRONT:STABILIZER BAR, SUSPENSION:REAR
TL* THE CONTACT OWNS A 2004 KIA SORENTO. THE CONTACT STATED THAT THE STABILITY BAR/TORQUE BAR THAT SUPPORTS THE REAR SUSPENSION FOR THE TIRE WAS NOT STRUCTURALLY SOUND AND HAD EXTENSIVE RUST AND CORROSION ON THE PIPING. THE PARTS NEEDED TO BE REPLACED. THE MECHANIC INDICATED THAT THE MANUFACTURER NEEDED TO PROVIDE A PERMANENT REPAIR OR SOLUTION TO REPAIR THE VEHICLE, AND RECOMMENDED THAT THE VEHICLE BE INSPECTED AND DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. UPDATED 10/13/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852307March 29, 2016
TIRES, TIRES:SIDEWALL
I HAVE THE KUMHO CRUGEN PREMIUM KL33 235 60 R18 TIRES. THEY CAME WITH THE KIA SORENTO. I WAS DRIVING DOWN THE FREEWAY AND THE CAR STARTED SHAKING AND I PULLED OVER TO SEE THE TIRE WITH ONLY 16 THOUSAND MILES ON THEM WITH THE SIDEWALL CUT THROUGH AROUND THE WHOLE TIRE, THREAD SEPERATION. I TOOK THE TIRE TO THE DEALER WHERE I BOUGHT THE CAR AND THEY COULD NOT FIND ANY BRUISE OR CUT THAT WOULD CAUSE IT TO BLOW OUT. THEY SENT IT TO KUMHO FOR WARANTEE EVALUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851857March 28, 2016
AIR BAGS, SERVICE BRAKES, SEAT BELTS
I'VE HAD MY 2013 KIA SORENTO FOR JUST OVER 3 YEARS. I WAS IN A ONE CAR ACCIDENT AND MY SEATBELT DIDN'T RETRACT AND MY AIRBAG DIDN'T DEPLOY. I BROKE MY STERNUM AND HAVE BACK PROBLEMS. THE PROBLEMS I'VE HAD WITH MY SORENTO ARE REPLACING HEADLIGHTS, I HAD TO GET A NEW BATTERY AND BRAKES AFTER ONE YEAR. MY AIRBAG LIGHT DOESN'T GO OFF RIGHT AWAY. BEFORE MY ACCIDENT IT WAS IN THE SHOP BECAUSE MY AIRBAG LIGHT STAYED ON. NOW I HAVE NO POWER ALL MY LIGHTS STOPPED WORKING. WHEN I PUT THE TRUCK IN DRIVE AND TURN IT OFF, I CAN'T TAKE THE KEY OUT I HAVE TO PUT IT BACK IN PARK AGAIN. MY SORENTO WAS SHAKING AND MAKING NOISE WHEN THE LIGJTS STOPPED WORKING. I HAVE NO TEMP GAGE AT ALL.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10851895March 28, 2016
ENGINE
THE CRANKSHAFT BOLT SUPPORTING THE TIMING SPROCKET AND BALANCE PULLEY SNAPPED AGAIN FOR THE THIRD TIME. RIGHT NOW THE VEHICLE IS IN THE THE KIA DEALER SERVICE CENTER TO REPLACE IT. ONCE AGAIN THEY ARE ASKING FOR A RIDICULOUS AMOUNT OF MONEY TO FIX. LAST BOLT LASTED 4,000 MILES BEFORE IT SNAPPED WHILE DRIVING 25 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852102March 28, 2016
STRUCTURE:BODY
2011 KIA SORENTO, NONE OF MY DOORS WILL OPEN THIS IS A SAFETY HAZARD IN THE EVENT OF AN EMERGENCY RESCUE WOULD BE DIFFICULT. THIS VEHICLE NEEDS TO BE RECALLED FOR THE DOOR HANDLE DEFECTS. ALSO I WENT TO OPEN THE BACK DOOR AND THE HANDLE FELL OFF IN MY HAND. CANNOT ROLL THE WINDOWS UP WHEN PARKED OR YOU WILL LOSE ACCESS TO THE CAR YOU HAVE TO PUT YOUR ARM IN AND OPEN FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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