Kia Sorento Complaints

10,397 consumer complaints on file.

#10862282April 29, 2016
SUSPENSION
WHILE SLOWLY BACKING OUT OF DRIVEWAY, LOUD BANG NOISE, SHOOK CAR. FRONT RIGHT COIL SPRING BROKE OFF. HAD TOWED TO KIA DEALER, FRONT RIGHT COIL SPRING, RIGHT BALL JOINT, AND LEFT FRONT STRUT WAS REPLACED. EXTENDED WARRANTY COVERED ALL COSTS. OVER$ 1,000. 73.600 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862006April 28, 2016
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I LOVE MY 2014 KIA SORENTO, BUT FOR THE SPEEDOMETER NEEDLE. IT IS VIRTUALLY UNREADABLE DURING THE DAYTIME AND CONSTITUTES A SAFETY ISSUE WHEN THE DRIVER HAS TO TAKE HIS EYES OFF THE ROAD FOR SEVERAL SECONDS TO SEE HOW FAST HE IS GOING. THIS IS ESPECIALLY DANGEROUS ON A METROPOLITAN FREEWAY. THE LOCAL KIA DEALER (MESA, AZ) SAID THEY HADN'T HEARD OF THE PROBLEM AND, IN ANY EVENT, COULD NOT HELP AND REFERRED ME TO CORPORATE KIA. CORPORATE KIA REFERRED ME BACK TO THE LOCAL DEALER. I UNDERSTAND FROM INTERNET FORUMS DISCUSSING THIS ISSUE THAT, FIRST, I AM ONE OF MANY COMPLAINING ABOUT THIS SPEEDO-UNREADABLE ISSUE AND, SECOND, KIA CORPORATE IS INDEED AWARE OF THE PROBLEM (SEE CASE # [XXX], JUNE 10, 2013), BUT OFFERS NO RELIEF, OTHER THAN "THEY ARE WORKING ON IT." I AM TOLD KIA MAY HAVE RESOLVED THE ISSUE IN ITS 2015 MODEL (WHICH SEEMS AN ADMISSION OF FAULT), BUT THAT DOES NOT HELP ME AND OTHER OWNERS OF THE 2014 MODEL. IT SEEMS A SIMPLE FIX: REPLACE THE 2014 SPEEDOMETER UNIT WITH THAT OF 2015. OR, HECK, PAINT THE SPEEDO NEEDLE WHITE, INSTEAD OF THE EXISTING DULL RED ON A BLACK BACKGROUND. I RESPECTIVELY REQUEST THE NHTSA TO RESOLVE THIS SAFETY ISSUE, SOONEST. THANK YOU. :) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862075April 28, 2016
STRUCTURE:BODY
DRIVER SIDE DOOR ONLY OPENS FROM INSIDE. SAW MANY COMPLAINTS ABOUT THIS ON WEB WHEN WILL THEY RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861681April 27, 2016
STRUCTURE:BODY
DRIVER INSIDE DOOR HANDLE MADE A "POPPING SOUND" WHEN DRIVING LOOKED AT DOOR WHEN AT LIGHT AND HANDLE WAS STICKING OUT (AWAY FROM THE DOOR LIKE SOMETHING BROKE)? DIFFICULT TO OPEN THE DOOR FROM THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861686April 27, 2016
AIR BAGS
WE TOO HAVE THE "AIR BAG" LIGHT LIT UP ON OUR KIA- HAVE DONE NOTHING TO CAUSE DAMAGE TO AIR BAG SYSTEM EXCEPT FOR MAYBE MOVE THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861734April 27, 2016
UNKNOWN OR OTHER
ONE OF THE 2011 KIA SORENTO DOOR HANDLES NOT WORKING SINCE 09/11/2015 AND NOW THE OTHER DRIVER SIDE DOOR HANDLE STOPPED WORKING SINCE 04/18/2015. THIS IS REALLY FRUSTRATING, AS I COULD OPEN THE DOOR FROM INSIDE BUT NOT FROM OUTSIDE. I HAVE TWO SMALL KIDS, ONE INFANT AND ONE 5 YEAR OLD AND I HAVE TO SNEAK ONE OF THEM INTO THE OTHER DOOR TO OPEN MY DRIVER SIDE DOOR. I AM REALLY FRIGHTENED IF WHAT WILL HAPPEN IF THE CHILD DOOR IS LOCKED MY INFANT IS IN THE CAR SEAT AND I AM NOT ABLE TO GO INSIDE MY CAR. THIS IS A POTENTIAL HAZARD FOR MY INFANT CHILD. KIA HAS TO REALLY STEP FORWARD AND REPLACE THIS FAULTY MECHANISM. THE COST MY KIA DEALER ESTIMATES IS 225/- PER DOOR, SO IT WILL END UP IN 450/- BUCKS FOR ME AND ALSO THE REP AT KIA DEALER TOLD ME TO GO AHEAD AND CHANGE ALL FOUR DOOR PARTS AS THE ORIGINAL PARTS USED BY KIA IS REALLY CHEAP AND ITS OF PLASTIC. SO IT WILL COST ME AROUND 900/- TO FIX MY DOORS. I URGE THE KIA COMPANY TO REALLY FIX THIS ASAP BEFORE SOMEONE GETS HURT AND/OR RESULT INTO FATALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861772April 27, 2016
UNKNOWN OR OTHER
SOOO MANY COMPLAINTS OF KIA DOORS NOT OPENING FROM THE INSIDE. KIA IS NOT ISSUING A VOLUNTARY RECALL OF THIS. THEY SHOULD ASAP! AS SOON AS SOMEONE'S CAR CATCHES FIRE AND THEY CAN'T GET THE DOORS OPEN, THERE WILL BE SERIOUS LAWSUITS. IF YOU ARE UNDER WARRANTY WHEN THIS HAPPENS, YOU ARE GOOD TO GO. BUT ONE BY ONE, THE DOORS STOP WORKING....AND IF OUT OF WARRANTY, DEALERS WANT $400+ PER DOOR LOCK. IT WOULD BEHOOVE KIA TO FIX THESE ASAP BEFORE SOME CHILD GETS TRAPPED INSIDE. GO TO CARGURUS.COM AND YOU WILL SEE ALL THE COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861397April 25, 2016
STRUCTURE:BODY
I FILED A COMPLAINT ABOUT THREE EXTERIOR DOOR HANDLES NOT WORKING ON MY 2011 KIA SORENTO ON 4/29/2015. COMPLAINT NUMBER 10713499. AS OF TODAY STILL NO RECALLS. I HAVE SEEN THOUSANDS OF COMPLAINTS AND NOTHING FROM KIA TO REPAIR. MY WIFE SPOKE TO KIS SERVICE REP AND WAS TOLD HE HAD MANY CALLS ABOUT EXTERIOR HANDLES NOT WORKING FROM 2011 - 2016 MODELS OF SORENTOS. KIA NEEDS TO DO SOMETHING. IF ANY ACCIDENT OR EMERGENCY HELP WONT BE ABLE TO GET INTO VEHICLE WITHOUT BREAKING GLASS AND CAUSING MORE HARM. US KIA SORENTO OWNERS NEED SOME HELP TO GET KIA CORP. TO SEND OUT A RECALL TO REPAIR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861401April 25, 2016
ENGINE
I PURCHASED MY KIA NEW IN 2012. PERFORMED REGULAR MAINTENANCE. IT SHUT DOWN WHILE DRIVING AND SMOKE POURED FROM THE ENGINE. THE DEALER SAID THE BLOCK WAS CRACKED IN TWO PLACES AND THERE WAS CATASTROPHIC ENGINE FAILURE. IT HAS JUST OVER 100,000 MILES. I HAVE A VAN THAT HAS 270,000 MILES AND NEVER HAD A PROBLEM WITH THE ENGINE. THEY TOLD ME THERE WAS METAL SHAVINGS IN THE OIL. WHEN I FOUND A GARAGE TO REPLACE IT FOR $1,000 LESS, THAT MECHANIC TOLD ME HE JUST REPLACED AN ENGINE IN A 2013 KIA SORENTO THAT ONLY HAD 30K MILES ON IT. KIA DENIED THEIR WARRANTY. I BELIEVE KIA IS A COMPLETE RIP OFF. I HOPE I CAN GET THIS TRADED IN BEFORE THIS USED ENGINE DOES THE SAME THING. I WILL NEVER EVER BUY ANOTHER KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860950April 22, 2016
UNKNOWN OR OTHER
WHEN DRIVING AT LOW SPEEDS, ROUGH IDLING BETWEEN GEARS THE CAR STALLED AS I WAS DRIVING UNDER 30 MPH AND DASHBOARD LIGHTS ALL CAME ON, STEERING WHEEL LOCKED UP, COULDN'T TURN ONTO SIDE STREET UNBEKNOWNST TO ME SO I WAS DRIVING INTO ONCOMING TRAFFIC. WHEN IDLING AT A RED LIGHT, THE CAR STALLS AND ALL DASHBOARD LIGHTS TURN ON. VEHICLE WON'T MOVE AFTER STALLING. HAVE TO PUT IT IN PARK, SHUT VEHICLE OFF AND RESTART VEHICLE. BEEN TO DEALERSHIP TWICE FOR THIS, RAN DIAGNOSTICS, CAN'T FIND ANYTHING WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860694April 21, 2016
STRUCTURE:BODY
I HAVE A 2011 KIA SORENTO IN WHICH THE FRONT PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE, ONLY THE INTERIOR DOOR HANDLE MANAGES TO OPEN THE DOOR. I REPLACED THE DRIVER'S DOOR LAST YEAR. IT APPEARS THAT THIS IS A SAFETY HAZARD IF THE VEHICLE IS IN A CRASH AND THE DRIVER OR OCCUPANTS ARE INCAPACITATED. THE DOOR WOULD NOT BE ABLE TO BE OPENED FROM THE OUTSIDE BY SOMEONE ASSISTING, GOD FORBID THAT THE VEHICLE WAS ON FIRE. NUMEROUS COMPLAINTS HAVE BEEN FILED BY CONSUMERS REGARDING THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860599April 20, 2016
SEAT BELTS, UNKNOWN OR OTHER
2016 KIA SORENTO SMELLS LIKE VINEGAR OR ROTTEN SPOIL EGG. TOOK IT TO WHERE I GOT IT FROM AND THEY WANT ME TO PAY 99.00 TO AIR OUT THE CAR. I REFUSE TO PAY THAT. MY CAR IS NOT THE ONLY ONE DOING IT I SEE OTHER KIA'S ARE DOING IT AND THE SEAT BELT SOMETIME DON'T GO BACK AND GETS STUCK IN THE DOOR. THIS IS A KIA PROBLEM THAT I SHOULDN;T HAVE TO PAY FOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860248April 19, 2016
AIR BAGS
FAULT CODE B1620, INTERNAL FAULT REPLACE SRSCM. JUST OUT OF WARRANTY 107000 MLS. NO PREVIOUS AIR BAG DEPLOYMENT. MANY COMPLAINTS ON LINE BUT NO RECALL. $1000 TO FIX. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED AT KIA'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860274April 19, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT RANDOMLY FLASHED. WHILE THE VEHICLE WAS IN PARK OR IN GEAR, THERE WAS AN ABNORMAL NOISE HEARD NEAR THE ENGINE. THE CONTACT STATED THAT THERE WAS A BUILD UP OF SLUDGE NEAR THE AXLE AND IT WAS UNCERTAIN WHAT TYPE OF FLUID MAY HAVE BEEN RELEASING. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE APPROXIMATE FAILURE MILEAGE WAS 91,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860297April 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR ASSEMBLY FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,126.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859888April 16, 2016
STRUCTURE:BODY
DRIVER'S SIDE REAR DOOR HANDLE WILL NOT ENGAGE DOOR ACTUATOR. DOOR ONLY OPENS FROM INSIDE. CANNOT USE CHILD LOCKS, AS THE DOOR CAN ONLY BE OPENED FROM THE INSIDE. VEHICLE IS JUST OUTSIDE OF WARRANTY, AND KIA WILL NOT REPAIR WITHOUT CHARGE. PART IS DEFECTIVE, AND THERE ARE NUMEROUS ONLINE COMPLAINTS ON THIS ISSUE (INCLUDING PREVIOUSLY REPAIRED VEHICLES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855686April 15, 2016
STRUCTURE:BODY
THE REAR DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WOULD OPEN FROM THE INSIDE BUT RECENTLY STOPPED WORKING ALTOGETHER. I HAVE SEEN SEVERAL COMPLAINTS ABOUT THIS ISSUE FROM BUYERS. THIS IS A SAFETY CONCERN. I HAVE 2 CHILDREN IN CAR SEATS AND CONNOR GET TO THEM QUICKLY BECAUSE IF THIS DEFECT! I HAVE HAD TO PAY TO GET IT REPAIRED BUT I HAVE SEEN MANY BUYERS HAVING TO REPLACE ALL 4 DOOR LATCHES OVER TIME! THIS HAS TO BE CONSIDERED A DEFECT AND SHOULD BE COVERED UNDER A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855477April 14, 2016
ELECTRICAL SYSTEM
MY 2008 KIA SORENTO HAS HAD NUMEROUS INSTANCES OF THE REAR TAILLIGHT/SIGNALLIGHT FAILING TO OPERATE CORRECTLY. THE VEHICLE DOES HAVE A RECALL ON THIS ISSUE FOR WHICH IT WAS TAKEN IN FOR SERVICE AND THE DEALERSHIP HAS SINCE WORKED ON THE VEHICLE TO REMEDY THE SITUATION A NUMBER OF TIMES. THEY HAVE SAID AND NOTED THAT IN A PRIOR VISIT THEY REPLACED THE STOPLIGHT SWITCH. HOWEVER THE PROBLEM CONTINUES AND I HAVE BEEN CITED A NUMBER OF TIMES WITH A WARNING FOR LAW ENFORCEMENT. ATTACHED IS ONE OF THE RECEIPTS FROM THE DEALERSHIP NOTING THE RECALL AND PROBLEM. NOW, THE DEALERSHIP IS INSISTING THAT WE SHOULD PAY FOR THE LATEST ATTEMPT TO CORRECT THE PROBLEM, ALTHOUGH THE ISSUE HAS NEVER BEEN FIXED WITHOUT A RECURRENCE OF THE ISSUE. THE REAR TAILLIGHT/SIGNAL LIGHT FAILS TO ILLUMINATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855563April 14, 2016
STRUCTURE:BODY
TWO WEEKS AGO, WHILE MY CAR WAS PARKED (STATIONARY), I TRIED TO OPEN MY REAR DRIVER SIDE DOOR AND IT WOULD NOT OPEN FROM THE OUTSIDE, TODAY THE SAME HAPPENED TO MY DRIVER SIDE. AFTER GOOGLING THE PROBLEM, I FOUND A WEBSITE WITH MANY OTHER PEOPLE WITH THE SAME PROBLEM, WITH THE SAME YEAR, MAKE AND MODEL. I ALSO FOUND OVER 500 COMPLAINTS WITH THE SAME PROBLEM ON THIS PAGE. I CALLED THE KIA RECALL NUMBER AND THE REP. TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THIS IS NOT A SAFETY ISSUE, THEREFORE IT'S NOT A RECALL ISSUE!!! IT IS A SAFETY ISSUE BECAUSE IF THERE WAS AN ACCIDENT, THEY WOULD NOT BE ABLE TO GET ME AND/OR PASSENGERS WITHOUT HAVING TO BREAK IN THROUGH A WINDOW OR JAWS OF LIFE. I WAS TOLD TO TAKE THE CAR INTO THE DEALERSHIP AND HAVE THE PROBLEM DIAGNOSED BY THEM. THIS IS NOT A PROBLEM, BUT I KNOW (FROM ALL OTHER COMPLAINTS) THAT I WILL BE TOLD THAT IT'S NOT COVERED AND I WILL BE RESPONSIBLE FOR THE REPAIRS. I WILL ALSO HAVE TO PAY TO HAVE THEM DIAGNOSE THE PROBLEM. THE CAR IS NO LONGER UNDER WARRANTY. I DON'T UNDERSTAND WHY THIS IS NOT BEING INVESTIGATED WITH THIS MANY PEOPLE HAVING THE EXACT SAME PROBLEM, IT IS A MALFUNCTION IN THE PRODUCTION OF THE CAR AND KIA SHOULD BE RESPONSIBLE FOR FIXING THIS PROBLEM. I AM POSTING THIS AS LEGAL DOCUMENTATION TO PROVE THAT I HAVE MADE YOU AWARE OF THE PROBLEM IN THE EVENT OF AN ACCIDENT THAT COULD JEOPARDIZE MY SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854993April 12, 2016
ELECTRICAL SYSTEM
DAUGHTER WAS DRIVING THE VEHICLE WHEN THE TURN SIGNALS STARTED FLASHING. AS SHE PULLED TO A STOP, SOMEONE CAME UP TO HER WINDOW AND TOLD HER THERE WAS SMOKE COMING FROM THE BACK OF THE VEHICLE. SHE PULLED IN TO A PARKING LOT TO CALL ME. WHEN I ARRIVED AT THE VEHICLE THERE WAS A SMALL FIRE COMING FROM UNDERNEATH THE RIGHT REAR OF THE VEHICLE. FIRE DEPARTMENT WAS CALLED AND FIRE WAS OUT BY THE TIME THEY ARRIVED. FIRE DEPARTMENT LOOKED UNDERNEATH THE VEHICLE AND FOUND THAT THE TRAILER HITCH WIRING HARNESS SHORTED OUT AND STARTED ON FIRE. MY DAUGHTER WAS NOT TOWING ANYTHING AT THE TIME. WIRING HARNESS IS OEM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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